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UPCOMING WEBINAR: Five Unexpected Enemies of Your Data Center on May 26th at 12
PM EST Register Now
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THIRD PARTY MAINTENANCE

Put the Power of the World’s Largest TPM to Work For You.

Home » Third Party Maintenance


NEXT-GEN DATA CENTER SUPPORT

PARK PLACE HARDWARE MAINTENANCE

What’s next-gen support?  It’s an altogether new tier of maintenance for
storage, server and network hardware. 

One that’s unmatched by ordinary TPMs and even the OEMs. It’s proactive
monitoring, 24/7 L3 support, self-service via a mobile app, the industry’s only
First-Time Fix Guarantee™ and more.


 * Storage Maintenance
   Dell EMC, HPE, Hitachi, IBM, Lenovo, NetApp, Overland Storage, Pure Storage,
   Sun Oracle, Supermicro
   
 * Server Maintenance
   Brocade, Cisco, Dell EMC, Fujitsu, HPE, Hitachi, IBM, Lenovo, Sun Oracle,
   Supermicro
   
 * Network Maintenance
   Brocade, Cisco, Dell EMC, F5, HPE, Juniper
   


SUPPORTED OEMS

‹›



WHY MOVE YOUR HARDWARE SUPPORT TO PARK PLACE?

Service Level Agreements that Fit Your Needs
Park Place believes in total flexibility for every customer. That why we offer a
wide range of SLAs and will even tailor one specifically for the performance
standards you require. Just ask!

Support for Hardware Still Under Warranty
With ParkView First Call™, Park Place Technologies will serve as the point of
contact for equipment still covered by the OEM. We’ll call the OEM for you, and
make sure a ticket is opened, saving you the time and hassle of waiting on the
phone or checking your email for a response.
 * One Partner Across OEMs, Across the World
    * With multi-vendor support provided in 154 countries you can simplify
      maintenance by reducing the number of partners you need.

 * Extend the Life of Hardware
    * End of Service Life (EOSL) support keeps your investments up and running
      longer, maximizing ROI and freeing money for other initiatives.

 * Fully Automated Maintenance Experience
    * ParkView Hardware Monitoring™ monitors for incidents 24/7 and
      automatically opens tickets, triages the issue and dispatches support.

 * Follow-the-Sun Support in 170 Languages
    * Wherever you are, and whenever the need arises, Park Place is there with
      our multi-lingual customer support (including L3 support).

 * The Industry’s Only First-Time Fix Guarantee™
    * If a return trip is needed to fix the same issue on the same device within
      5 days, you get one month of support on the device free.

 * 30-40% Less than the OEM
    * Park Place combines the confidence that comes from the industry leader
      supporting 21,500+ customers and SLAs similar to the OEM with significant
      cost savings.




AUTOMATED MAINTENANCE PROCESS

The old way of managing a data center is reactionary, time-consuming, costly and
outdated. Whether you’re monitoring Storage, Server, or Network devices,
ParkView Hardware Monitoring™ reduces the number of touchpoints between you and
a maintenance solution to two easy steps.
 * Proactive Maintenance
   
   ParkView Hardware Monitoring™ proactively identifies faults 24/7 without the
   need for customer action of any kind.

 * First-Time Fix™ Guarantee
   
   With more informed alerts and the most experience field engineers in the
   industry, we guarantee we’ll fix it right the first time.

 * Fully supported
   
   ParkView Hardware Monitoring™ supports all storage, server and networking
   equipment and all OEM vendors currently supported by Park Place Technologies.

 * Full visibility
   
   Customers will have both online and mobile access to data center hardware
   status, events and inventories.




BEEN THERE, FIXED THAT.

As the global leader in data center and networking optimization, we offer
exceptional third-party maintenance for data center storage, server and network
hardware.

 * 170+
   Countries serviced
 * 900+
   Spare parts locations
 * 19,800+
   Current customers supported


CENTRAL PARK CUSTOMER PORTAL

Central Park is an innovative single pane of glass for managing your data center
maintenance & monitoring. Key features include:
 * Easy-to-read dashboard of key metrics
 * Service ticket, contract and asset management
 * Multi-account access
 * Ability to designate multiple customer administrators
 * ParkView™ Hub including installation wizard and visibility to monitor devices
 * Accessible via PPTechMobile App. Click button below
 * 24-hour live chat

Access Central Park


"Park Place takes their service responsibility seriously. They are very
responsive to hardware alerts and notifications, and to providing the customer
with timely support. Their engineers are knowledgeable and willing to provide
solutions to improve our existing environment."
Scott Kampen
Transaction Network Services

"I have yet to have a service call that did not get resolved faster than the OEM
service on any of my servers."
George Bergeron
Communication Technology Services

"Park Place is extremely easy to work with. I rate Park Place as one of the
easiest vendors to work with. Park Place delivers the most consistent, excellent
customer service of any vendor I have ever worked with!"
Melanie Teeters
Tarrant County College District

‹›

 * 

 * 
 * 
 * 


FIRST-TIME FIX™ GUARANTEE


A lot of maintenance providers claim to have a high first-time fix rate but only
one puts their reputation on the line – Park Place Technologies. With our new
First-Time Fix™ Guarantee if we don’t resolve your storage, server or network
hardware issue on the first visit, we’ll credit you for one month of maintenance
(and monitoring if applicable) on that device. It’s that simple.
Learn More


GLOBAL SERVICE DELIVERY

A global team of 500+ professionals providing 24/7 follow-the-sun support for
110,000+ data centers in 154 countries.
 * 170 languages supported
 * 24/7 L3 support
 * The world’s largest team of field engineers

Learn More


A PORTAL IN YOUR POCKET

The first of its kind in the third-party hardware maintenance category,
PPTechMobile brings the self-service convenience of our customer portal (Central
Park) right to your mobile devices.
 * Submit, edit and view incidents
 * Monitor escalation processes
 * Access all contracted assets
 * Learn more at the link below

Learn More



FIRST-TIME FIX™ GUARANTEE

A lot of maintenance providers claim to have a high first-time fix rate but only
one puts their reputation on the line – Park Place Technologies. With our new
First-Time Fix™ Guarantee if we don’t resolve your storage, server or network
hardware issue on the first visit, we’ll credit you for one month of maintenance
(and monitoring if applicable) on that device. It’s that simple.
Learn More


GLOBAL SERVICE DELIVERY

A global team of 500+ professionals providing 24/7 follow-the-sun support for
110,000+ data centers in 154 countries.
 * 170 languages supported
 * 24/7 L3 support
 * The world’s largest team of field engineers

Learn More


A PORTAL IN YOUR POCKET

The first of its kind in the third-party hardware maintenance category,
PPTechMobile brings the self-service convenience of our customer portal (Central
Park) right to your mobile devices.
 * Submit, edit and view incidents
 * Monitor escalation processes
 * Access all contracted assets
 * Learn more at the link below

Learn More
‹›



ENGINEER EXPERTISE

We employ a comprehensive team of badged field service and advanced L3 engineers
that have an average of 15+ years of direct OEM experience with storage, server
and network hardware. These teams are located in cities around the world and can
be on-site at your facility within 4 hours. That’s professional support whenever
you need it, wherever your storage, server and network hardware is located.
 * 600+
   Global Professionals
 * 15+
   Years Average Experience
 * 150K+
   Service Calls 2021


Featured Case Studies
 * Case Studies
   Park Place Service Keeps University Hospitals Data Centers Healthy
   
 * Case Studies
   ParkView™ Has Been a Game-Changer for The Open University
   
 * Case Studies
   ParkView™ is Proven Time and Money Saver for Cincinnati Bell
   

see all case studies
Featured Resources
 * White Papers
   5 Things You Need to Know About Reducing Data Security Risk During Asset
   Disposal
   
 * White Papers
   4 Common Server Hardware Failure Causes & Troubleshooting
   
 * White Papers
   Core Components of Data Center Infrastructure and Facilities
   

see all resources
Request a Quote
Interested in learning more about how Park Place can help maximize your uptime
after the OEM warranty? Request a quote from our team today.
Request a Quote
As the global leader in data center and networking optimization, we work with
more than 21,000 companies across the globe — boosting infrastructure
performance and Uptime, maximizing IT staff and stretching budget.
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Resources
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 * Services
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   * NetSure+
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 * EOSL Library
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   * Become a Partner
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© 2022 Park Place Technologies
 * Terms of Use and Privacy Policy
 * Anti-Slavery & Human Trafficking

 * © 2022 Park Place Technologies

 * Terms of Use and Privacy Policy
 * Anti-Slavery & Human Trafficking