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FULLSTORY PRIVACY POLICY

Effective Date: January 1, 2023

Thanks for visiting Fullstory.  This Privacy Policy describes how Fullstory
(“we”) collect, use, share and protect information when you interact with our
main website www.fullstory.com (the “Site”) and when you use the Fullstory SaaS
analytics software and services (“Services”) and includes Personal Information
collected via email, telephone, social media accounts, or other means.  This
document also explains (1) the information we collect; (2) the specific ways we
use and disclose that information; and (3) how you can exercise your privacy
rights.  By using or accessing the Site or Services, you are accepting the
practices described in this Privacy Policy and our processing of your
information as described below.  Please note that if you are a Fullstory
Customer, when you signed up for the Services, you entered into an agreement
with Fullstory’s terms of use for the Services, which includes obligations in
this Privacy Policy and our Acceptable Use Policy (the “Agreement”).  

Our Privacy Policy does not apply to services offered by other companies or
individuals, including products or sites that may be displayed to you, or other
sites linked from our Services. Our Privacy Policy does not cover the
information practices of other companies and organizations who advertise our
Services, and who may use cookies, pixel tags and other technologies to serve
and offer relevant ads.


THE FULLSTORY ON FULLSTORY

The Fullstory Services utilize a powerful script that creates a new level of
ease for website owners to understand the usability of their websites.  Website
owners who use Fullstory Services can watch a DVR-like video playback of user
sessions on their website, enabling meaningful insight into their users’
experience, as an effective way to identify usability problems and other areas
for improvement.  Fullstory exists to make the web better for end-users, and it
is only available to websites that share that goal.  Please also note that we
use Fullstory on Fullstory.  In this regard, we use a separate instance of the
Fullstory Services to monitor the instance of Fullstory Services that our
customers use.  

In this Privacy Policy, we explain the following:

 * Section 1:  Definitions

 * Section 2:  How We Collect Information 

 * Section 3:  What Information We Collect

 * Section 4:  How we use your information

 * Section 5:  How we share your information

 * Section 6:  How we protect and store your information

 * Section 7:  Your Privacy Options

 * Section 8:  Children’s Information

 * Section 9:  Jurisdiction-specific Notices
   
   * California Residents
   
   * Residents of the EEA, Switzerland, or UK

 * Section 10:  Data Retention

 * Section 11:  International Transfers

 * Section 12:  Updates to this Privacy Policy

For questions about our privacy practices, contact us at: privacy@fullstory.com.


SECTION 1:  DEFINITIONS

“Fullstory” means Fullstory, Inc., a Delaware corporation.  We may also refer to
Fullstory as “we,” “us,” or “our.”

“Fullstory Customer” means any customer that has entered into an agreement with
Fullstory to use the Fullstory Services on its site, including those in a trial
environment.

“Personal Information” means any information which may identify an individual,
household or device, directly or indirectly.  Examples of Personal Information
include, but are not limited to, first and last names, home address, billing
address or other physical address, email address, telephone number, etc.

“User” refers to a visitor to a website that uses the Fullstory Services or a
client of a Fullstory Customer

“Visitor” refers to anyone accessing the Fullstory website, www.fullstory.com.


SECTION 2:  HOW WE COLLECT INFORMATION

We may collect information about you by the following means:

 * Directly from you, when you provide information to us or interact with us or
   our affiliates;

 * Automatically when you, or our Customer(s) utilize or interact with our
   Services;

 * From online advertising companies who may share information about the
   marketing and advertisements you have seen or clicked on, and from social
   networks and other sources of publicly available data;

 * From other third party sources that provide consumer data, such as
   information about your interests, demographic information, and marketing
   inferences.


SECTION 3:  WHAT INFORMATION WE COLLECT

The types of information we collect varies depending on whether you are a:

 1. Fullstory Visitor

 2. Fullstory Customer, or

 3. A User, i.e. someone visiting a website that uses Fullstory Services

3.1 Fullstory Visitor

This section applies to Personal Information we may process in the usual course
of business via the Site.

 * Usage Details about your interaction with our Site (such as the pages
   visited, links clicked, non-sensitive text entered, mouse movements,
   referring URL;

 * Device Information including the IP address and other details of a device
   that you use to connect with our Services (such as operating system, browser
   type, mobile network information, and the device's telephone number); 

 * Location information we use publicly available sources to approximate your
   geographic region and Internet Service Provider based on your IP address;

 * Contact information and any other information you choose to include when you
   communicate with us via email, mail, or other channels;

 * Profile and subscription information, such as a username and password, your
   name, mailing address, e-mail address, user name, or subscription
   preferences, when you sign up for a free trial of the Services, create an
   account to license the Services;

 * Survey information in response to questions we may send you through the
   Services, including for feedback and research purposes; 

 * Biographical information when you inquire about or apply for a position with
   us;

 * User Content you may provide to publicly post to the Fullstory blog or social
   media sites via the Services (e.g., comments).

3.2 Fullstory Customer

This section applies to Personal Information of Fullstory Customers that we may
process via provision of the Fullstory Services.  Please note that Fullstory
requests that all Customers provide notice to their website or mobile
application visitors that they use the Fullstory Services.

 * Transactional information including payment information and payment history
   if you engage in transactions through the Services;

 * Usage Details about your interaction with our Site (such as the pages
   visited, links clicked, non-sensitive text entered, mouse movements,
   referring URL;

 * Device Information including the IP address and other details of a device
   that you use to connect with our Services (such as operating system, browser
   type, mobile network information, and the device's telephone number); 

 * Location information we use publicly available sources to approximate your
   geographic region and Internet Service Provider based on your IP address;

 * Contact information and any other information you choose to include when you
   communicate with us via email, mail, or other channels;

 * Survey information in response to questions we may send you through the
   Services, including for feedback and research purposes; 

 * User Content you may provide to publicly post to the Fullstory blog or social
   media sites via the Services (e.g., comments);

 * Profile and subscription information, such as a username and password, your
   name, mailing address, e-mail address, user name, or  subscription
   preferences, when you create an account to license the Services.

 * Site usage and session information. We collect information about your
   interaction with the Services, including the resources that you access, pages
   viewed, how much time you spent on a page, and how you reached our website.
   We also log the details of your visits to our website and information
   generated in the course of using our website, such as mouse movements,
   clicks, page visits, text entered, how long you spent on a page, and other
   details of your actions on our website. 

Some of this information is collected through cookies, web beacons, and other
tracking technologies, which may be operated by our partners who assist us in
serving ads or providing other services to you. 

You may be able to opt out tracking by cookies or control how information
collected by cookies is used via a number of means, as described in Section 7.
Your Privacy Options.

Your browser or device may include “Do Not Track” functionality. We treat the
data of everyone who comes to our site in accordance with this Privacy Policy,
regardless of your Do Not Tracking setting.  That means that we will continue to
use cookies and other technologies to provide you the features of our website
but will block third parties from being able to collect data regarding your
interactions with our website via cookies.

3.3 A User

For Users of a Fullstory Customer, Fullstory is acting as a service provider (or
processor) to the Customer for Fullstory’s Services.  Fullstory collects
information on the direction of its Customer, and has no direct relationship
with the User whose information it processes.  It is important to understand
that when a User visits other websites that use the Fullstory Services, the
Fullstory Customer’s privacy policy applies to that information collected
instead of this Privacy Policy.

This section applies to Personal Information Fullstory may process relating to
Users of a Fullstory Customer’s website:

 * Site usage and session information. We use first-party cookies and local
   storage to maintain a coherent scope for a user session across multiple pages
   on a single website.  Specifically, we collect information about a User's
   interaction when a Fullstory Customer uses our Services, including the
   resources that they access, pages viewed, how much time they spent on a page,
   and how they reached their website. We also log the details of their visits
   to our Customer’s website and information generated in the course of using
   our Customer’s website, such as mouse movements, clicks, page visits, text
   entered, how long they spent on a page, and other details of their actions on
   our Customer’s website. 


SECTION 4:  HOW WE USE YOUR INFORMATION

4.1 We use the information we collect from Customers as agreed to in the
Agreement and for the following purposes:

 * To complete transactions between you and Fullstory;

 * Respond to your requests, questions and comments and provide customer
   support;

 * To support our legitimate interests of maintaining and improving our user
   experience, and the Site;

 * To create aggregated analytical data, which we can use to provide and improve
   our respective Fullstory Services;

 * Monitor the performance of our Services including metrics such as total
   number of visitors, and traffic; 

 * Interact with you, including to notify you regarding products, services, and
   promotions that may be of interest to you and inform you about important
   changes to this Privacy Policy, our Terms or other policies;

 * Tailor the content we display to you in our Services and communications,
   including advertising, and offer products and services that we believe may be
   of interest to you;

 * Manage, operate, and improve the Services and grow our business, including
   understanding our customer base and the effectiveness of our marketing,
   events, promotional campaigns, and publications, and diagnose or fix
   technology problems;

 * In a support context, to view details of your account to ensure that it
   complies with your contractual obligations to us;

 * Evaluate, recruit, and hire personnel;

 * To perform any other function that we believe in good faith is necessary to
   protect the security or proper functioning of the Fullstory website or the
   Fullstory Services;

 * Comply with legal requirements and industry standards, detect, investigate,
   and prevent activities that may violate our policies or be fraudulent or
   illegal, and protect the rights of Fullstory, you, or others.

We may use and share information in an aggregated or de-identified manner at our
discretion, including for research, analysis, modeling, marketing, and
improvement of our Services.  Please note that per Fullstory’s terms and
conditions, Customers are prohibited from providing Fullstory with sensitive
data through usage of the Services.

4.2 We use the information we collect from Users of a Fullstory Customer’s
website: 

 * To perform any other function that we believe in good faith is necessary to
   protect the security or proper functioning of the Fullstory website or the
   Fullstory Services;

 * Comply with legal requirements and industry standards, detect, investigate,
   and prevent activities that may violate our policies or be fraudulent or
   illegal, and protect the rights of Fullstory, you, or others.

 * In a support context, to view details of your account to ensure that it
   complies with your contractual obligations to us;

 * Manage, operate, and improve the Services;

 * Monitor the performance of our Services including metrics such as total
   number of visitors, and traffic.

We may use and share information in an aggregated or de-identified manner at our
discretion, including for research, analysis, modeling, marketing, and
improvement of our Services. 

4.3 General Information on our use of Personal Information

 * Fullstory Services do not and will not ever attempt to identify the same
   person across disparate, unrelated domains.  Fullstory takes pains in its
   engineering choices to differentiate itself from ad-tracking software. It is
   a violation of our Acceptable Use Policy for our customers to attempt to
   build multi-site user profiles for the intent of selling or exchanging lists
   of users for demographic information.

 * We do not sell your data  (Customer, End-User or Visitor) to third parties or
   otherwise share it with non-agent third parties.  If this practice should
   change in the future we will update this policy to identify the parties and
   illustrate how individuals can exercise their right to opt out of such usage.

 * Fullstory's use and transfer to any other app of information received from
   Google APIs will adhere to Google API Services User Data Policy, including
   the Limited Use requirements.


SECTION 5:  HOW WE SHARE YOUR INFORMATION

 * Service Providers. We may share your information with service providers that
   we believe need the information to perform a technology, business, or other
   professional function for us such as billing and collection, IT services,
   maintenance and hosting of our Services, payment processors, marketing
   partners, accounting, auditing, and tax services, and other professional
   services. 

 * Analytics. We partner with analytics providers, who collect information via
   tracking technologies on our websites to assist us with measuring visits and
   traffic on our websites so we can measure and improve the performance of the
   sites.

 * Advertising. We partner with third parties who assist us in serving
   advertising regarding the Services to others who may be interested in the
   Services, or who use cookies to display interest-based advertising to you on
   the Services. These third parties may use tracking technologies on our
   Fullstory website or applications to collect or receive information from the
   Services and elsewhere on the internet and use that information to provide
   measurement services and target ads. Third parties may allow other companies
   to access information about you so that they may market other products you
   may be interested in.

 * Social Media. If you interact with us on social media platforms, the platform
   may be able to collect information about you and your interaction with us. If
   you interact with social media objects on our Services (for example, by
   clicking on a Facebook “like” button), both the platform and your connections
   on the platform may be able to view that activity. To control this sharing of
   information, please review the privacy policy of the relevant social media
   platform.

 * Affiliates. We share information with other entities in our corporate family,
   for purposes consistent with this Privacy Policy. 

 * Corporate Event. We reserve the right to transfer to another entity or its
   affiliates or service providers some or all information about you in
   connection with, or during negotiations of, any merger, acquisition, sale of
   assets or any line of business, change in ownership control, or financing
   transaction. We cannot promise that an acquiring party or the merged entity
   will have the same privacy practices or treat your information the same as
   described in this Policy.

 * Legal. We share information where necessary to comply with applicable law,
   regulations, subpoenas, or to respond to requests from law enforcement
   agencies or other government authorities or third-parties, as required by law
   and without your consent when it is necessary to protect our customers,
   employees, or property; detect, prevent, or otherwise address fraud,
   security, or technical issues; in emergency situations; or to enforce our
   rights under our terms of service and policies.

 * Please note that Fullstory only discloses information to our employees and
   third-party organizations that (1) need to know such information in order to
   process it on Fullstory’s behalf or to provide services as described above,
   and (2) have agreed not to disclose it to any other parties without
   Fullstory’s consent.  Some of the employees, contractors and affiliated
   organizations may be located outside of your home country; by using the Site
   and/or Services, you consent to the transfer of information to such
   individuals and organizations in order to accomplish these purposes.


SECTION 6.  HOW WE PROTECT AND STORE YOUR INFORMATION

Fullstory takes all reasonably necessary precautions, such as implementing a
combination of physical, technical, organizational, and administrative
safeguards, to protect the information we collect through the Services.
Specifically, at Fullstory we maintain a robust information security program,
institute security controls with the Fullstory Services, such as TLS
certificates and strong authentication options, and give our Customers
facilities to exercise good security practices.   Although we take reasonable
steps designed to protect your Personal Information, please be advised that no
security system or means of transmitting data over the Internet can be
guaranteed to be entirely secure (including without limitation with respect to
computer viruses, malicious software and hacker attacks). We cannot and do not
guarantee or warrant the security of your Personal Information or any
information you disclose or transmit to us. We are not responsible for the acts
of those who gain unauthorized access, and we make no warranty, express, implied
or otherwise, that we will prevent such access, and we are not responsible for
any damages or liabilities relating to any such incidents to the fullest extent
permitted by law. Where required under law, we will notify you of any such loss,
misuse or alteration of Personal Information that may affect you so that you can
take the appropriate actions.

If you use our Services outside of the United States, you understand that we may
collect, process, and store your Personal Information in the United States and
other countries. 


SECTION 7. YOUR PRIVACY OPTIONS

You may have certain choices when it comes to how we collect and use your
information:

 * Account Information. If you have a Fullstory account, please visit the
   Account Settings page to update your information, sign up for product and
   service notifications, and update your Fullstory plan.

 * Email Marketing. If at any time you no longer wish to receive marketing
   communications from us, you can click the unsubscribe link at the bottom of
   any email or email us at privacy@fullstory.com.  

 * Opting out of Fullstory.  If you wish to prevent all websites using the
   Fullstory Services from being able to capture activity, you can opt-out of
   Fullstory Services.  Opting out will create a cookie that tells Fullstory to
   turn off capturing on any site that uses the Fullstory Services.  The
   presence of this cookie is required to continue opting out.  Please note that
   if you are considering opting-out, you understand that the purpose of
   Fullstory Services is to help well-intentioned companies make their website
   better for you. Most people who make websites are just like you: nice people
   who want to do a good job and make something awesome.  Without the Fullstory
   Services, companies may not have enough information to understand how to
   improve their website, or where people are running into pain-points.  They do
   not need to capture anything sensitive in order to do this, and we have a
   strictly Acceptable Use Policy, where you can see that Fullstory has high
   standards regarding how our customers respect your privacy.

 * Online Activity Tracking and Interest-Based Advertising. You have several
   options to either prevent our collection of information regarding your online
   activity, or prevent third parties from using such information from being
   used for interest-based advertisements:
   
   * You can opt out or set preferences regarding cookies when a device you
     utilize visits the Sites, by clicking the Cookie Setting on the bottom of
     this page.
   
   * You can usually modify your browser setting to disable or reject cookies
     across the internet. Please note that if you delete your cookies or if you
     set your browser to decline cookies, some features of our website or
     Services may not function properly or be available.  In particular,
     Fullstory will not be able to coalesce your anonymous user identity
     automatically into sessions across pages on the same website.
   
   * If you are visiting the Services from a mobile device, the operating system
     of the device may offer you options regarding how the device collects and
     uses your information for interest-based advertising. Click here for more
     information.
   
   * Visit http://www.networkadvertising.org   or http://www.aboutads.info to
     learn more about your options for opting out of interest-based advertising
     (or if located in the EEA, UK, or Switzerland, click here). Please note
     this does not opt you out of being served ads. 


SECTION 8. CHILDREN’S INFORMATION

We do not knowingly or intentionally gather Personal information about children
who are under the age of 13.  If you become aware that a child has provided us
with Personal Information, a child has provided us with Personal Information, a
parent or guardian of that child may contact us at privacy@fullstory.com to have
the information deleted from our records. If we learn that we have inadvertently
collected the Personal Information of a child under 16, or equivalent minimum
age depending on jurisdiction, we will take steps to delete the information as
soon as possible and cease the use of that information in accordance with
applicable law.  


SECTION 9. JURISDICTION-SPECIFIC NOTICES

Certain jurisdictions may provide additional rights to individuals with respect
to the collection and use of Personal Information that we have collected. For
example, you may have the right to request that we: (i) disclose to you any
Personal Information that we have about you; (ii) correct or delete Personal
Information that we have about you (subject to certain exceptions); or (iii) not
disclose or sell your information to a third party (excluding qualified service
providers). If you are a resident of any of the following jurisdictions, click
on your location to learn more.

 1. California

California Consumer Privacy Act

The California Consumer Privacy Act (“CCPA”), along with the California Privacy
Rights Act amendment, provides California residents with rights to receive
certain disclosures regarding the collection, use, and sharing of information
about them, as well as rights to know/access, delete, and limit sharing of
Personal Information. You have the right to be free from discrimination based on
your exercise of your CCPA rights.

Fullstory may disclose your Personal Information to commercial providers for a
business purpose, which includes verifying your identity when you make a payment
or registering access to your accounts.  When we disclose Personal Information
for these reasons, we enter into a contract that describes the purpose and
requires the recipient to both keep that Personal Information confidential and
not to use it for any purpose except for the purposes set forth in the contract.

To the extent that we collect Personal Information that is subject to the CCPA,
that information and our practices are described in our Privacy Notice for
Californians page.

Notice at Collection Regarding the Categories of Personal Information Collected

You have the right to receive notice of the categories of Personal Information
we collect, and the purposes for which those categories of Personal Information
will be used. The categories we use below to describe the information are those
enumerated in the CCPA.

Entities to whom we disclose information for business purposes are service
providers, which are companies that we engage to conduct activities on our
behalf. Service providers are restricted from using Personal Information for any
purpose that is not related to our engagement.

The following chart describes information we collect when you act as a customer
or prospective customer of our products and services or visit our website. The
sources of this Personal Information are described in the Information We Collect
section above. We collect this Personal Information for the purposes described
in the “How We Use Your Information” section above.

Category

Personal Identifiers

Examples

first and last name, email address, and contact address, username, basic account
information, unique identifiers (such as those assigned in cookies)

Sold to

Not sold

Shared with

6sense

Marketo

GoogleAds

LinkedIn

G2

Capterra

Twitter

TrustRadius

Bing

Metadata.io

Criteria used to determine retention periods

The duration of our relationship with you; the length of time necessary to
complete a transaction; whether your personal information is a sensitive type;
whether you specifically consented to retain the data; and our legal,
contractual or similar obligations to retain or delete the data. 

Disclosed to

Service Providers and

Affiliates

Category

Personal information categories listed in the California Customer Records
statute (Cal. Civ. Code § 1798.80(e))

Examples

name, address, telephone number, employment, employment history

Sold to

Not sold

Shared with

6sense

Marketo

Google Ads

LinkedIn

G2

Capterra

Twitter

TrustRadius

Bing

Metadata.io

Criteria used to determine retention periods

The duration of our relationship with you; the length of time necessary to
complete a transaction; whether your personal information is a sensitive type;
whether you specifically consented to retain the data; and our legal,
contractual or similar obligations to retain or delete the data.

Disclosed to

Service Providers and

Affiliates

Category

Commercial information

Examples

transaction information, billing records, payment records, order history,
auditing, accounting

Sold to

Not sold

Shared with

N/A

Criteria used to determine retention periods



Disclosed to

Service Providers and

Affiliates

Category

Electronic, or similar information

Examples

customer support services

Sold to

Not sold

Shared with

N/A

Criteria used to determine retention periods



Disclosed to

Service Providers and

Affiliates

Category

Professional or employment related information

Examples

employment history

Sold to

Not sold

Shared with

LinkedIn

Criteria used to determine retention periods



Disclosed to

Service Provider

Category

Internet or other similar network activity

Examples

unique numerical identifier, cookie or tracking pixel information, device ID,
browsing history, search history, IP address, interaction with a website,
interaction with an application, or interaction with advertisement, analytics,
security, data storage, email and mailing services

Sold to

Not sold

Shared with

6sense

Marketo

GoogleAds

LinkedIn

G2

Capterra

Twitter

TrustRadius

Bing

Metadata.io

Criteria used to determine retention periods

The duration of our relationship with you; the length of time necessary to
complete a transaction; whether your personal information is a sensitive type;
whether you specifically consented to retain the data; and our legal,
contractual or similar obligations to retain or delete the data. 

Disclosed to

Service Providers and

Affiliates

Category

Geolocation data

Examples

coarse information (e.g., ZIP code, IP address), device location

Sold to

Not sold

Shared with

N/A

Criteria used to determine retention periods

Criteria used to determine retention periods

Disclosed to

Service Providers and

Affiliates

Category

Inferences drawn from other Personal Information

Examples

interests, preferences 

Sold to

Not sold

Shared with

N/A

Criteria used to determine retention periods



Disclosed to

Service Providers

In certain circumstances, you may submit your application for employment through
a third-party service that displays our job posting.  We do not control the
privacy practices of these third-party services. Please review their privacy
policies carefully prior to submitting your application materials.

Privacy Rights for Californians

Under the CCPA, California residents have specific rights regarding their
personal information. This section describes Californians' rights and explains
how California residents can exercise those rights.

Below we further outline specific rights which California residents may have
under the CCPA.

 1. Right to Access Your Data. You have the right to request that we disclose
    certain information to you about our collection, use and disclosure of your
    Personal Information over the past twelve (12) months. Any disclosures we
    provide will only cover the 12- month period preceding the receipt of your
    request.  The response we provide will also explain the reasons we cannot
    comply with a request, if applicable.

 2. Right to Data Portability. You have the right to a "portable" copy of your
    Personal Information that you have submitted to us. Generally, this means
    you have a right to request that we move, copy or transmit your Personal
    Information stored on our servers or information technology environment to
    another service provider's servers or information technology environment.

 3. Right to Delete Your Data. You have the right to request that we delete any
    of your Personal Information that we collected from you and retained,
    subject to certain exceptions. Once we receive and confirm your verifiable
    consumer request, we will delete (and direct our service providers to
    delete) your Personal Information from our records, unless an exception
    applies.

 4. Right of correction. You have the right to request correction or changes of
    your Personal Information if it is found to be inaccurate or out of date.

 5. Right to Non-Discrimination for the Exercise of Your Privacy Rights. You
    have the right not to receive discriminatory treatment by us for exercising
    your privacy rights conferred by the CCPA.

How to Submit a Request

You may submit a request to exercise your rights to know/access or delete your
Personal Information through one of two means:

 * Submit a request via email to privacy@fullstory.com, or 

 * Call 1-833-385-5786 to submit your request.

Upon submission of your request, we will contact you via the email address
provided in your request.  To help protect your privacy and maintain security,
we will take steps to verify your identity before granting you access to the
information.  In some instances, such as a request for data deletion, we may
first separately confirm that you would like for us to in fact delete your
personal information before acting on your request.  With all requests, we will
aim to complete requests as soon as reasonably practicable and consistent with
any timeframes mandated by applicable laws. If we require more time, we will
inform you of the reason and extension period in writing. You may authorize
another individual or a business registered with the California Secretary of
State, or designate an authorized agent, to make requests on your behalf through
these means. 

In some cases our ability to uphold these rights for you may depend upon our
obligations to process Personal Information for security, safety, fraud
prevention reasons, compliance with regulatory or legal requirements, or because
processing is necessary to deliver the services you have requested. Where this
is the case, we will inform you of specific details in response to your request.

We may deny your deletion request if retaining the information is necessary for
us or our service providers to:

 1. Complete the transaction for which we collected the Personal Information,
    provide a good or service that you requested, take actions reasonably
    anticipated within the context of our ongoing business relationship with
    you, or otherwise perform our contract with you;

 2. Detect security incidents, protect against malicious, deceptive, fraudulent,
    or illegal activity, or prosecute those responsible for such activities;

 3. Debug products to identify and repair errors that impair existing intended
    functionality;

 4. Exercise free speech, ensure the right of another consumer to exercise their
    free speech rights, or exercise another right provided for by law;

 5. Comply with the California Electronic Communications Privacy Act (Cal. Penal
    Code § 1546 seq.);

 6. Engage in public or peer-reviewed scientific, historical, or statistical
    research in the public interest that adheres to all other applicable ethics
    and privacy laws, when the information's deletion may likely render
    impossible or seriously impair the research's achievement, if you previously
    provided informed consent;

 7. Enable solely internal uses that are reasonably aligned with consumer
    expectations based on your relationship with us;

 8. Comply with a legal obligation; or

 9. Make other internal and lawful uses of that information that are compatible
    with the context in which you provided it.

B. Virginia

The Virginia Consumer Data Privacy Act (“VCDPA”), provides Virginia residents
with certain additional privacy rights regarding the collection, use and sharing
of Personal Information. Sections 2-5 of this Privacy Policy serves as notice of
the categories of Personal Information we may collect about you, our processing
purposes, and provides detail about how we may disclose your Personal
Information to others such as Service Providers.

Fullstory does not sell certain Personal Information as described above.
Fullstory does not engage in profiling in furtherance of decisions that produce
legal or similarly significant effects. Fullstory does engage in “targeted
advertising” as that term is defined in VCDPA.

Privacy Rights for Virginians

Under the VCDPA, Virginia residents have specific rights regarding their
personal information. This section describes Virginians' rights and explains how
Virginia residents can exercise those rights.  

 1. Right to Access Your Data. You have the right to request that we disclose
    certain information to you about our collection, use and disclosure of your
    Personal Information over the past twelve (12) months. Any disclosures we
    provide will only cover the 12- month period preceding the receipt of your
    request.  The response we provide will also explain the reasons we cannot
    comply with a request, if applicable.

 2. Right to Delete Your Data. You have the right to request that we delete any
    of your Personal Information that we collected from you and retained,
    subject to certain exceptions. Once we receive and confirm your verifiable
    consumer request, we will delete (and direct our service providers to
    delete) your Personal Information from our records, unless an exception
    applies.

 3. Right of correction. You have the right to request correction or changes of
    your Personal Information if it is found to be inaccurate or out of date.

 4. Right to Data Portability. You have the right to a "portable" copy of your
    Personal Information that you have submitted to us. Generally, this means
    you have a right to request that we move, copy or transmit your Personal
    Information stored on our servers or information technology environment to
    another service provider's servers or information technology environment.

 5. Right to Know and Opt-out. You have the right to know if we are processing
    your Personal Information, and you have the right to opt-out of the use of
    it for purposes of targeted advertising.

How to Submit a Request

You may submit a request to exercise your rights to know/access or delete your
Personal Information through submitting a request via email to
privacy@fullstory.com.

C. Colorado (Effective July 1, 2023)

Beginning July 1, 2023, under the Colorado Privacy Act (“CPA”), Colorado
residents will have certain additional privacy rights regarding the collection,
use and disclosure of their Personal Information. Sections 2-5 of this Privacy
Policy describes the categories of data, processing purposes, and categories of
third parties to whom Personal Information may be disclosed.  We do not sell
Personal Information of Colorado residents and we do not process Personal
Information for purposes of profiling in furtherance of decisions that produce
legal or similarly significant effects.  Fullstory does engage in “targeted
advertising” as that term is defined in CPA.

Privacy Rights for Coloradoians 

Under the CPA, Colorado residents have specific rights regarding their personal
information. This section describes Coloradoians ' rights and explains how
Colorado residents can exercise those rights.

 1. Right to Opt Out of Targeted Advertising.  You have the right to opt out of
    the processing of personal data concerning the consumer for the purpose of
    targeted advertising.  The opt out mechanism will be made available as of
    the effective date.

 2. Right to Data Portability. You have the right to a "portable" copy of your
    Personal Information that you have submitted to us. Generally, this means
    you have a right to request that we move, copy or transmit your Personal
    Information stored on our servers or information technology environment to
    another service provider's servers or information technology environment.

 3. Right to Access Your Data. You have the right to request that we disclose
    certain information to you about our collection, use and disclosure of your
    Personal Information over the past twelve (12) months. Any disclosures we
    provide will only cover the 12- month period preceding the receipt of your
    request.  The response we provide will also explain the reasons we cannot
    comply with a request, if applicable.

 4. Right of correction. You have the right to request correction or changes of
    your Personal Information if it is found to be inaccurate or out of date.

 5. Right to Delete Your Data. You have the right to request that we delete any
    of your Personal Information that we collected from you and retained,
    subject to certain exceptions. Once we receive and confirm your verifiable
    consumer request, we will delete (and direct our service providers to
    delete) your Personal Information from our records, unless an exception
    applies.

How to Submit a Request

You may submit a request to exercise your rights to know/access or delete your
Personal Information through submitting a request via email to
privacy@fullstory.com.  Please note that the right to appeal a decision to deny
processing of a request by emailingprivacy@fullstory.com, using the subject
line: “DSR Appeal.'' You may also contact the Colorado Attorney General if you
have concerns about the result of the appeal.

D. Connecticut(Effective July 1, 2023)

Beginning July 1, 2023, under the Connecticut Data Privacy Act (“CDPA”),
Connecticut residents will have certain additional privacy rights regarding the
collection, use and disclosure of their Personal Information. Sections 2-5 of
this Privacy Policy describes the categories of data, processing purposes, and
categories of third parties to whom Personal Information may be disclosed.  We
do not sell Personal Information of Connecticut residents and we do not process
Personal Information for purposes of profiling in furtherance of decisions that
produce legal or similarly significant effects. Fullstory does engage in
“targeted advertising” as that term is defined in CTDPA.

Privacy Rights for Connecticut Residents 

Under the CDPA, Connecticut residents have specific rights regarding their
personal information. This section describes those rights and explains how
Connecticut residents can exercise those rights.

 1. Right to Opt Out of Targeted Advertising.  You have the right to opt out of
    the processing of personal data concerning the consumer for the purpose of
    targeted advertising.  The opt out mechanism will be made available as of
    the effective date.

 2. Right to Data Portability. You have the right to a "portable" copy of your
    Personal Information that you have submitted to us. Generally, this means
    you have a right to request that we move, copy or transmit your Personal
    Information stored on our servers or information technology environment to
    another service provider's servers or information technology environment.

 3. Right to Access Your Data. You have the right to request that we disclose
    certain information to you about our collection, use and disclosure of your
    Personal Information over the past twelve (12) months. Any disclosures we
    provide will only cover the 12- month period preceding the receipt of your
    request.  The response we provide will also explain the reasons we cannot
    comply with a request, if applicable.

 4. Right of correction. You have the right to request correction or changes of
    your Personal Information if it is found to be inaccurate or out of date.

 5. Right to Delete Your Data. You have the right to request that we delete any
    of your Personal Information that we collected from you and retained,
    subject to certain exceptions. Once we receive and confirm your verifiable
    consumer request, we will delete (and direct our service providers to
    delete) your Personal Information from our records, unless an exception
    applies.

How to Submit a Request

You may submit a request to exercise your rights to know/access or delete your
Personal Information through submitting a request via email to
privacy@fullstory.com.

E. EEA, Switzerland, or the UK

If you are located in the EEA, Switzerland, or the UK, you are entitled to
certain rights, subject to applicable exceptions, under the GDPR, Swiss, and UK
data protection laws. Please note that, in order to verify your identity, we may
require you to provide us with information prior to accessing any records
containing information about you.

We typically will process your information pursuant to the following legal
bases: 

(1) with your consent; 

(2) as necessary to perform our agreement to provide Services to you; or 

(3) as necessary for our legitimate interests including but not limited to the
following circumstances where collecting or using Personal Information is
necessary for:

 * Intra-organization transfers for administrative purposes;

 * Product development and enhancement, where the processing enables Fullstory
   to enhance, modify, personalize, or otherwise improve our services and
   communications for the benefit of our Customers, and to better understand how
   people interact with our Site and Services;

 * Fraud detection and prevention;

 * Enhancement of our cybersecurity, including improving the security of our
   network and information systems; and

 * General business operations and diligence;

We also may process your information where it is necessary to comply with a
legal obligation to which we are subject.

 * Right of Access: You have the right to obtain confirmation as to whether we
   are processing personal data about you, and if so, request a copy of the
   personal data. 

 * Right to Correction: You have the right to correct any inaccuracies in the
   personal data that we hold about you and, where applicable, to complete any
   incomplete personal data that we hold.

 * Right to Erasure: You have the right to request that we erase the personal
   data that we hold about you if one of the conditions in Article 17 of the
   GDPR applies. The right to erasure does not apply in certain circumstances,
   including where the processing is necessary for the establishment, exercise,
   or defense of legal claims.

 * Right to Restriction of Processing: You have the right to restrict our
   processing of your personal data if one of the conditions in Article 18 of
   the GDPR applies.

 * Right to Data Portability: You have the right to receive personal data
   concerning you in a structured, common, and machine-readable format or
   request transmission of the data to a third party, if the conditions in
   Article 20 of the GDPR are met.

 * Right to Object: You have the right to object to the processing of your
   personal data based on our legitimate interests at any time. We will no
   longer process the data, unless there are compelling legitimate grounds for
   our processing that override the interests, rights, and freedoms of the data
   subject, or the processing serves the purpose of asserting, exercising, or
   defending legal claims. You also have the right to object at any time to the
   use of your data for direct marketing.

 * Right to Withdraw Consent: If we are processing your personal data based on
   your consent, you have the right to withdraw your consent at any time.

To submit a request to exercise your rights, please request via email to
privacy@fullstory.com, or call 1-833-385-5786.  We may have a reason under the
law why we do not have to comply with your request, or may comply with it in a
more limited way than you anticipated. If we do, we will explain that to you in
our response.

Lodging a Complaint

Users that reside in the EEA, Switzerland, or the UK have the right to lodge a
complaint about our data collection and processing actions with the supervisory
authority concerned. Contact details for data protection authorities are
available here.

F. Data Rights

If you are located in a jurisdiction outside of the aforementioned
jurisdictions, and would like to request a data right (access, transfer, 
deletion of your data, etc.) please submit your request via email to
privacy@fullstory.com.  We will evaluate your request, based on 


SECTION 10: DATA RETENTION

As a general rule, we keep your data for only as long as it is needed to
complete the purpose for which it was collected or as required by law. We may
need to keep your data for longer than our specified retention periods to honor
your requests, including to continue keeping you opted out of marketing emails,
or to comply with legal or other obligations. 


SECTION 11: INTERNATIONAL TRANSFERS

We may, directly or indirectly through third-party entities around the world,
process, store, and transfer the information you provide, including your
Personal Information, as described in this Privacy Policy. Specifically, the
information and Personal Information that we collect may be transferred to, and
stored at, a location outside of your jurisdiction, including outside the
European Economic Area (EEA) and the United Kingdom, and in countries that are
not subject to an adequacy decision by the European Commission and that may not
provide for the same level of data protection as your jurisdiction. It may also
be processed by staff operating outside of your jurisdiction who work for us or
for one of the organizations outlined in this Privacy Policy in connection with
the activities outlined in this Privacy Policy. Fullstory is located in the
United States and operates globally. We have data centers in the United States
and in the European Union.  At the time that you contract for our Services, you
have the option to designate the location of the data center which supports your
Fullstory account.  

The laws in the United States regarding Personal Information may be different
from the laws of your jurisdiction or country.  Any international transfers,
collection, storage, or processing of your Personal Information will comply with
safeguards as required by relevant law. 

A. Standard Contractual Clauses

For transfers from the European Union, the United Kingdom, or Switzerland to the
United States, we will comply with applicable laws to provide an adequate level
of data protection for the transfer of your personal data.  Fullstory relies on
the European Commission approved Standard Contractual Clauses as a legal
mechanism for data transfers from the E.U.

B. Data Privacy Framework

Fullstory also complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF),
the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework
(Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce.  

Fullstory has certified to the U.S. Department of Commerce that it adheres to
the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with
regard to the processing of personal data received from the European Union in
reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in
reliance on the UK Extension to the EU-U.S. DPF.  

Fullstory has certified to the U.S. Department of Commerce that it adheres to
the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles)
with regard to the processing of personal data received from Switzerland in
reliance on the Swiss-U.S. DPF.  

If there is any conflict between the terms in this privacy policy and the
EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles
shall govern.  To learn more about the Data Privacy Framework (DPF) program, and
to view our certification, please visit https://www.dataprivacyframework.gov/.


SECTION 12: UPDATES TO THIS PRIVACY POLICY

We may make changes to this Policy from time to time. The “Effective Date” at
the top of this page indicates when this Privacy Policy was last revised. We may
also notify you in other ways from time to time about the collection, use, and
disclosure of your Personal Information described in this Policy.




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