www.facilitatemagazine.com Open in urlscan Pro
2606:4700:3035::ac43:9815  Public Scan

Form analysis
0 forms found in the DOM

Text Content

Skip to main content
Facilitate Magazine: Informing Workplace and Facilities Management Professionals
- return to the homepage
 * Search
 * Visit Facilitate Magazine on Facebook
 * Visit Facilitate Magazine on LinkedIn
 * Visit @Facilitate_Mag on Twitter

Visit the website of the Institute of Workplace and Facilities Management



MAIN NAVIGATION


 
 * Home
 * News
   * Comment
   * People
   * Reports
   * Research
 * Features
   * Analysis
   * Features
   * Round Tables
   * Webinars
 * Outsourcing
   * Contract Finder
   * Contracts
   * FM Business Models
   * Interviews
   * Mergers & Acquisitions
   * Opinion
   * Procurement
   * Trends
 * Know-How
   * Explainers
   * Legal Updates
   * White Papers
 * Jobs
 * Topics
   * Workplace Services
     * Hospitality
     * Catering
     * Cleaning
     * Front of House
     * Grounds Maintenance
     * Helpdesk
     * Mailroom
     * Manned Guarding / Security
     * Pest Control
     * Washroom Services
     * Disaster Recovery
     * Specialist Services
   * Professional Performance
     * Behavioural Change
     * Continual Professional Development
     * Education
     * Management
     * Recruitment
     * Training
   * Workplace Performance
     * Benchmarking
     * Health & Wellbeing
     * Operational Readiness
     * Procurement
     * Security
     * Workplace User Experience
     * Workplace Culture
   * Compliance
     * Health & Safety
     * Risk & Business Continuity
     * Standards
     * Statutory Compliance
   * Building Services
     * Architecture & Construction
     * Asset Management
     * Building Controls
     * Building Fabric
     * Drinking Water
     * Fire Protection
     * HVAC
     * Landscaping
     * Mechanical & Electrical
     * Building Security
     * Water, Drainage & Plumbing
   * Technology
     * Building Information Modelling
     * CAFM
     * Data & Networks
     * Document Management
     * Information Management
     * Internet of Things (IoT)
     * Software & Systems
   * Energy management
     * Energy Management Systems
     * Electricity
     * Gas
     * Solar
     * Wind
   * Sustainability
     * Environmental Quality
     * Social Value
     * Waste Management
     * Recycling
   * Workspace Design
     * Agile Working
     * Fit-Out & Refurbishment
     * Inclusive Access
     * Lighting
     * Office Interiors
     * Signage
     * Space Planning
     * Storage
     * Vehicle Management / Parking
     * Washroom
   * Sectors
     * Corporate Office
     * Education
     * Healthcare
     * Manufacturing
     * International
     * Retail
     * Sports & Leisure
     * Regions
 * Buyers' Guide



Quick links:
 * Home
 * Sections
 * Features
 * Features

Opinion



WHY SME SERVICE PROVIDERS ARE DISRUPTING THE FM MARKETPLACE

Open-access content Lucy Jeynes — Tuesday 16 April 2024 — 3 min read

Lucy Jeynes, managing director of Larch Consulting – (c) Sam Kesteven

The aggregation and consolidation of many of the big suppliers has moved them
from being big to huge. That's leaving a lot of even quite big clients feeling
like they're not very big anymore or not not as big as their service providers. 

So it's much harder for them as a client to be the jewel in the crown of
somebody's business model. If you are the sort of client that might have been
considered an important ‘trophy client’ in the past, it's really hard now even
to get onto their radar. 

I won’t mention any names but I’ve spoken with a few big organisations recently
and they’re feeling that with the large service providers they’re not being
considered as a significant contract. One client hadn’t even heard from their
contract manager in the last four months despite running the headquarters of a
prestigious, global company. 

The medium-sized providers coming up in the ranks have an open goal to shoot at
because they've got a shorter chain of command. When there's a pitch, they send
in senior people. When there's a problem, they send in senior people. 

I don’t believe these big providers are worried about losing contracts because
there are a lot more contracts to be won. They might be more worried about
losing talent because if I was mentoring somebody and they said they wanted to
build that career quickly, I might say, ‘Start in a big company to learn the
ropes. Step out into a medium-sized company to develop yourself.’


INNOVATIVE LEADERS

One of the things that is common across these kinds of more innovative, bolder
companies – look at James Bradley at Churchill, Matt Chapman at SBFM, Andrew
Hulbert at Pareto, they're young guys. They've already got on fast and they've
got on faster than some of the people in some of the bigger organisations
because they don't have as many layers of the onion to work their way through. 

These fast-growing, disruptive companies are going to become acquisition targets
for the big companies because the best way to take them out of the competition
is to swallow them. If you eat them, they are gone from the market. Obviously
some of these companies are also showing themselves off for sale, and who
wouldn't? Some will just get swallowed by bigger companies, which can sometimes
work really well, like Norland’s Managed Services as part of CBRE. 

 * SMEs disrupting the #FacMan market – Matt Chapman, chief executive officer,
   at SBFM
 * SMEs disrupting the #FacMan market – Andrew Hulbert, vice-chair at Pareto FM
 * SMEs disrupting the #FacMan market – Steve McGregor, MD at DMA Group

Mergers and acquisitions are a bit like a mushroom cloud: all the big companies
have become bigger and created this massive vacuum underneath and that’s where
there’s a missing layer of companies on the next level. So those disruptive
companies will become the medium level and occupy the space similar to what
Norland’s once did.

Lucy Jeynes is managing director at Larch Consulting

Read what industry disruptors had to say about their innovation in the FacMan
marketplace:

 * Steve McGregor of DMA Group
 * Andrew Hulbert of Pareto FM
 * Matt Chapman of SBFM
 * Andrew Alleway of Tidy Green Clean


YOU MIGHT ALSO LIKE...


WATES WINS REFURBISHMENT DEAL AT LONDON’S PRINTWORKS SITE  


Tuesday 23 April 2024
Wates has been awarded a contract by British Land and AustralianSuper to
transform the landmark Printworks building as part of the Canada Water
redevelopment in south-east London.
Contracts
Click to copy this URL to your clipboardCopy article URL to your clipboardURL
copied Article URL
Open-access content


SODEXO WINS PLACE ON CROWN COMMERCIAL SERVICES HEALTHCARE FRAMEWORK 


Monday 22 April 2024
Sodexo Health & Care has been awarded a place on the Crown Commercial Service's
(CCS) RM6331 Healthcare Soft Facilities Management Services framework for three
years with an option to extend for another year. 
Contracts
Click to copy this URL to your clipboardCopy article URL to your clipboardURL
copied Article URL
Open-access content


ISS RENEWS PARTNERSHIP WITH EAST CHESHIRE NHS TRUST


Monday 22 April 2024
ISS has been awarded a five-year extension worth £33 million to its facilities
management contract with East Cheshire NHS Trust (ECT).
Contracts
Click to copy this URL to your clipboardCopy article URL to your clipboardURL
copied Article URL
Open-access content


ACT NOW TO MEET NEW COMMON ASSESSMENT STANDARD FOLLOWING PPN 03/24 - STANDARD
SELECTION QUESTION (SQ) UPDATE


Monday 22 April 2024
Contractors and buyers urged to act now to meet new deadline Common Assessment
Standard following PPN 03/24 - Standard Selection Question (SQ) update
Procurement
Click to copy this URL to your clipboardCopy article URL to your clipboardURL
copied Article URL
Open-access content


2004-2024: HAPPY BIRTHDAY FM WORLD! FACILITATE @ TWENTY – PART 3


Friday 19 April 2024
2004-2024: HAPPY BIRTHDAY FM WORLD! FACILITATE @ TWENTY – Part 3
Trends
Click to copy this URL to your clipboardCopy article URL to your clipboardURL
copied Article URL
Open-access content


APLEONA BOLSTERS GROWTH IN IRELAND WITH NEYLONS TAKEOVER


Thursday 18 April 2024
European integrated facilities management business Apleona has agreed to acquire
Irish company Neylons Facility Management.
Mergers & Acquisitions
Click to copy this URL to your clipboardCopy article URL to your clipboardURL
copied Article URL
Open-access content


YOU MAY ALSO BE INTERESTED IN...


SMES DISRUPTING THE #FACMAN MARKET – ANDREW ALLEWAY, MD AT TIDY GREEN CLEAN


Tuesday 2 April 2024
SMES DISRUPTING THE #FACMAN MARKET – Andrew Alleway, MD AT Tidy Green Clean

Click to copy this URL to your clipboardCopy article URL to your clipboardURL
copied Article URL
Open-access content


FROM FACILITATE ISSUE NOV/DEC 2021


Tuesday 2 January 2024
“If I look after my team, then my patients will get our quality service – and my
clients will be happy as well.”

Click to copy this URL to your clipboardCopy article URL to your clipboardURL
copied Article URL
Open-access content


ESG CHARITABLE INTENTIONS: WHY FM SERVICE PROVIDERS ARE FOCUSED ON DOING GOOD
DEEDS


Tuesday 2 May 2023
Charitable intentions: why FM service providers are focused on doing good deeds

Click to copy this URL to your clipboardCopy article URL to your clipboardURL
copied Article URL
Open-access content


CAREERS WEEK: LINDA HAUSMANIS ON THE REMEDIES FOR THE SECTOR, PT.5


Friday 15 March 2024
CAREERS WEEK: LINDA HAUSMANIS ON THE REMEDIES FOR THE SECTOR, PT.5

Click to copy this URL to your clipboardCopy article URL to your clipboardURL
copied Article URL
Open-access content


CAREERS WEEK: LINDA HAUSMANIS ON REMEDIES FOR THE SECTOR, PT.4


Thursday 14 March 2024
CAREERS WEEK: LINDA HAUSMANIS ON REMEDIES FOR THE SECTOR, PT.4

Click to copy this URL to your clipboardCopy article URL to your clipboardURL
copied Article URL
Open-access content


CAREERS WEEK: LINDA HAUSMANIS ON FM’S SKILLS THREATS AND OPPORTUNITIES


Tuesday 12 March 2024
CAREERS WEEK: Linda Hausmanis on FM’s skills threats and opportunities, Pt.3

Click to copy this URL to your clipboardCopy article URL to your clipboardURL
copied Article URL
Open-access content

Filed in
Features
Also filed in
Opinion

Share
 * Twitter
 * Facebook
 * Linked in
 * Mail
 * Print

 




LATEST JOBS


INTERIM HEAD OF HEALTH & SAFETY

Suffolk
£250.00 - £300.00 per day (premium day rate)
Reference
59637


CONTRACTS & SENIOR ESTATES PROJECT MANAGER

North West England
£29.53 per hour
Reference
59633


FACILITIES MANAGER

London (Central)
up to £43,000 + excellent benefits including car
Reference
59631
See all jobs »

 



 


SIGN UP TO OUR NEWSLETTER

News, jobs and updates

Sign up


SUBSCRIBE TO PRINT

Sign up to receive our bi-monthly magazine

Subscribe


FOLLOW US
@Facilitate_Mag
Facilitate Magazine
Facilitate Magazine
CONTACT US
Contact us
Tel: 020 7880 6200

IWFM

About IWFM
Become a member
Qualifications
Events

INFORMATION

Privacy Policy
Terms & Conditions
Cookie Policy
Think Green

GET IN TOUCH

Contact us
Advertise with us
Subscribe to Facilitate Magazine
Write for Facilitate Magazine

GENERAL

IWFM Jobs
Help

© 2023 • www.facilitatemagazine.com and Facilitate Magazine are published
by Redactive Media Group. All rights reserved. Reproduction of any part is not
allowed without written permission.

Redactive Media Group Ltd, 71-75 Shelton Street, London WC2H 9JQ

 




A QUICK MESSAGE ABOUT COOKIES

We use a selection of our own and third-party cookies on the pages of this
website: essential cookies, which are required in order to use the website;
functional cookies, which provide better ease of use when using the website;
performance cookies, which we use to generate aggregated data on website use and
statistics; and marketing cookies, which are used to display relevant content
and advertising. If you choose "accept all", you consent to the use of all
cookies. You can accept and reject individual cookie types and revoke your
consent for the future at any time under Cookie Settings.
 * Privacy policy

OptionsReject AllAccept All


Cookie consent