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>Customers>Success story: The Pet Shop UAE


CUSTOMER TESTIMONIAL: THE PET SHOP UAE



David Assis

Supply Chain Director | The Pet Shop UAE

"It's exciting to see actionable insights."

The Pet Shop UAE, a leading omnichannel platform for pet products, has recently
embarked on a significant digital transformation journey to enhance its supply
chain efficiency. To deliver the best possible customer experience, the company
partnered with Slimstock to implement an advanced planning solution.

In a recent discussion, David Assis, Supply Chain Director at The Pet Shop UAE,
shared insights into the company’s transformation journey and how Slimstock’s
technology is helping it to optimise operations:



Q: What problems is The Pet Shop UAE solving through digital transformation?

Our primary challenge is ensuring pet products are delivered efficiently to our
customers. This involves addressing issues related to in-store assortment and
product availability whilst gaining a comprehensive understanding of our entire
supply chain. To achieve this, we are focused on enhancing our planning
processes to better align with the dynamic demands of our omnichannel business
model, which is influenced by various patterns and seasonality across different
channels.

Q: Why did you choose Slimstock as your partner in this journey?

We were looking for a solution that could support the nuances of our operation.
During the initial demo, the management by exception capabilities of Slimstock’s
solution immediately caught my attention. One of our key goals is to optimise
our team’s time and ensure that our supply chain operations are as efficient as
possible.

Slimstock’s user-friendly interface and robust core capabilities stood out,
primarily because we operate with a relatively small team. We needed a solution
that meets our operational needs and is easy to manage and implement.

Q: How has your experience with Slimstock been so far?

The partnership with Slimstock has been incredibly smooth. From the outset,
their team has provided clear direction and templates, making the planning
process straightforward and efficient. Their support, particularly in the
critical area of data integration, has been invaluable. We’re now nearing the
final configuration phase, and it’s exciting to see our data reflected in the
system, providing us with actionable insights even before the official go-live
date.

Q: Where do you see this partnership heading in the next few years?

Looking ahead, we see significant potential in expanding our use of Slimstock’s
software. While initially implementing six or seven modules, we’re already
exploring additional features such as Sales & Operations Planning (S&OP) and
advanced business analytics. We’re particularly excited about the possibilities
offered by artificial intelligence (AI) and machine learning (ML), which we
believe will take our team’s capabilities to the next level.

Q: What has been the most valuable aspect of working with Slimstock?

One of the most crucial aspects of this partnership has been Slimstock’s local
presence and understanding of the market. Many other solutions outsource this
part of the process, but having Slimstock’s team on the ground with us has made
a significant difference. This close relationship, from pre-sales through to
implementation, will ultimately drive the value from this business case and
enable us to achieve our objectives.

 

Improved operational efficiency
Increased visibility via data-driven insights
Enhanced decision making
CountryMEAIndustryRetailSectorConsumer Products

Website:
https://www.thepetshop.com/

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pet care retailer. To unify its end-to-end network, IskatPet embraced AI-Powered
planning with Slimstock.

Read more




WHITEBRIDGE: A SUCCESSFUL IMPLEMENTATION

With ambitions to become one of the world’s leading pet players, Whitebridge Pet
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