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Submission: On November 20 via api from CA — Scanned from CA
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Skip to main content CX Trends 2025 report: Five key trends that transform your CX with human-centric AI. Get the report Start free trialStart free trial PRODUCTS Zendesk for serviceThe complete service solution Features * Messaging and live chat * AI and automation * Data privacy and protection * Help center * Agent workspace * Voice * Workforce engagement -------------------------------------------------------------------------------- Enhance your workflows * Zendesk Sunshine * Employee service * Zendesk for sales * Marketplace PRICING Zendesk for serviceThe complete service solutionZendesk for salesThe modern sales solution SOLUTIONS Business * Enterprise * Small and medium businesses * Startups * Conversational CRM Industries * Retail * Financial Services * Education * Government * Transportation * Manufacturing * Software * Healthcare * Telecommunications * Media -------------------------------------------------------------------------------- * Contact Professional Services DEMO RESOURCES * Blog * Events and webinars * Training and certification * Community * Professional services * What’s New with Zendesk * API and developers * CX Trends * Partners * Customer stories * Newsroom * Trust and security * Help center COMPANY About usNewsroomEventsCareersDiversity & InclusionAccessibility PlanSustainabilityZendesk FoundationLegal LANGUAGE English (US)English (UK)EspañolEspañol (LATAM)PortuguêsFrançaisDeutschItalianoNederlandsDanskSvenskaEnglish (Australia)English (India)English (Singapore)日本語한국어繁體中文 (台灣)繁體中文 (香港特區)ไทย CONTACT Contact SalesHelp center Free trialFree trialSign in Sign in Help center Company About usNewsroomEventsCareersDiversity & InclusionAccessibility PlanSustainabilityZendesk FoundationLegal Contact us Language English (US)English (UK)EspañolEspañol (LATAM)PortuguêsFrançaisDeutschItalianoNederlandsDanskSvenskaEnglish (Australia)English (India)English (Singapore)日本語한국어繁體中文 (台灣)繁體中文 (香港特區)ไทย Products Zendesk for serviceThe complete service solution Features * Messaging and live chat * AI and automation * Data privacy and protection * Help center * Agent workspace * VoiceNew * Workforce engagement Enhance your workflows -------------------------------------------------------------------------------- Zendesk SunshineEmployee serviceZendesk for salesMarketplace Take a quick tour Pricing Zendesk for serviceThe complete service solutionZendesk for salesThe modern sales solution Solutions Business * Enterprise * Small and medium businesses * Startups * Conversational CRM Industries * Retail * Financial Services * Education * Government * Transportation * Manufacturing * Software * Healthcare * Telecommunications * Media -------------------------------------------------------------------------------- Need more help? Contact Professional Services ZENDESK RELATE Join the world's top CX event in Las Vegas, March 25-27 Register now Demo Resources * Blog * Events and webinars * Training and certification * Community * Professional services * What’s New with Zendesk * API and developers * CX Trends * Partners * Customer stories * Newsroom * Trust and security * Help center CX TRENDS 2025 Five key trends that transform your CX with human-centric AI Download the report Free trialFree trial AI-FIRST SERVICE. CATERED TO HUMANS. Customers and employees are more than interactions, they're human. Give them faster, more personalized experiences using AI trained in the art of customer service. Start your free trialStart your free trialView demoView demo WATCH KARA SWISHER AND ADAM GRANT SHARE THEIR HOT TAKE ON AI AT THE ZENDESK AI SUMMIT. LEARN HOW TO KEEP UP IN THE AI ERA WITH OUR LATEST PRODUCT INNOVATIONS FOR AGENT COPILOT, AI AGENTS, AND VOICE. Go to on-demandGo to on-demand MEET THE PERFECT COPILOT Boost productivity with Zendesk agent copilot, the proactive AI assistant ready to take action from day one. Explore agent copilot FOLLOW THE ROAD TO +80% AUTOMATION Provide instant, personalized support with Zendesk AI agents and make customers happier while reducing costs. Explore AI agents TRANSFORM VOICE SUPPORT WITH AI Use Zendesk voice to address more complex contact center interactions with AI across the entire call journey. Explore voice TAKE A QUICK TOUR Experience Zendesk like your agents will. Our customer service solution comes with everything you need to provide exceptional support. SEE ZENDESK IN ACTION Let's see how a furniture store provides great customer support with Zendesk. Start tourStart tour ZENDESK FOR SERVICE PERFECT THE CUSTOMER EXPERIENCE MAKE GOOD DECISIONS WITH DATA > “Most businesses are sitting on a data gold mine within their customer > profiles. We use Zendesk...to get data on customer interactions that no one > else is collecting.” Gershwin Exeter Vice President of Global Services Read customer story PERSONALIZE ALL CONVERSATIONS > “We love Zendesk because their API allows us to explore ways to get customer > data in front of agents in ways that create a smoother, more personalized > experience.” Addie Wallace Senior Director of Brand Marketing Read customer story ANTICIPATE REQUESTS WITH AI > “Zendesk’s integration capabilities, flexibility, and feature depth allow me > to be creative with how we’re using it. And they let us scale in really > interesting and powerful ways.” Laurie Leduc Head of Community Support Read customer story ADAPT TO CHANGING NEEDS > “The workflows we built in Zendesk Suite allowed us to achieve or exceed > customer expectations in handling urgent issues.” Caitlin Wood Vice President of Customer Operations Read customer story MAKE GOOD DECISIONS WITH DATA > “Most businesses are sitting on a data gold mine within their customer > profiles. We use Zendesk...to get data on customer interactions that no one > else is collecting.” Gershwin Exeter Vice President of Global Services Read customer story PERSONALIZE ALL CONVERSATIONS > “We love Zendesk because their API allows us to explore ways to get customer > data in front of agents in ways that create a smoother, more personalized > experience.” Addie Wallace Senior Director of Brand Marketing Read customer story ANTICIPATE REQUESTS WITH AI > “Zendesk’s integration capabilities, flexibility, and feature depth allow me > to be creative with how we’re using it. And they let us scale in really > interesting and powerful ways.” Laurie Leduc Head of Community Support Read customer story ADAPT TO CHANGING NEEDS > “The workflows we built in Zendesk Suite allowed us to achieve or exceed > customer expectations in handling urgent issues.” Caitlin Wood Vice President of Customer Operations Read customer story MAKE GOOD DECISIONS WITH DATA > “Most businesses are sitting on a data gold mine within their customer > profiles. We use Zendesk...to get data on customer interactions that no one > else is collecting.” Gershwin Exeter Vice President of Global Services Read customer story Start your free trialStart your free trial TAKE YOUR SUPPORT PERSONALLY For long-term loyalty, every customer should feel like your only one. Zendesk for Service offers the support features you need to keep customers coming back. Explore all featuresExplore all features RESOURCES -------------------------------------------------------------------------------- Featured Product A POWERFUL, FLEXIBLE PLATFORM Whether you bring your own code or configure in a few clicks, Zendesk is easily modified to meet your unique business needs. Report CX TRENDS 2025 Immersive CX is the future of successful businesses. Guide • 1 min read ZENDESK AI: THE SERVICE SUPERPOWER Find out how AI can lighten your team’s load. Article • 16 min read WHAT IS CUSTOMER SUPPORT? Decode the term, and get 10 tips for improvement. EXCEED EVERY CUSTOMER EXPECTATION Free trialFree trialGet a demoGet a demo RETURN ON INVESTMENT -------------------------------------------------------------------------------- MAXIMIZE YOUR ROI You’ll save time and money with Zendesk. Don’t take it from us; take it from Forrester. Their Total Economic Impact™ (TEI) study showed 286% return on investment over three years. Read the full report * IMPROVE TIME TO VALUE Zendesk works out of the box. Solve customer problems right away, rather than configuring complex software. * REDUCE EFFORT PER TICKET Self-service and automation deflect up to 15% of agent contacts. Resolve remaining tickets faster with rich customer insights. * KEEP COSTS LOW You don’t need a developer army to start using Zendesk, or an influx of agents to keep using it. Efficiency and automation are baked in. 286% Average ROI Customers achieved over three years $20 Million Net present value customers reached over three years 2 Months Time it took for customers to receive payback OUR AWARDS RECOGNIZED BY INDUSTRY LEADERS JOIN THE BEST POWERING 100,000+ OF THE BEST CUSTOMER EXPERIENCES Free trialFree trialGet a demoGet a demo PRODUCTS * Pricing * Zendesk for customer service * Zendesk for employee service * Zendesk for sales * Integrations * System status * Sign in * Demo * Zendesk for Enterprise * Zendesk for Small Business * Zendesk for Startups * Zendesk Benchmark FEATURES * Messaging and live chat * AI and automation * AI agents * Advanced Data Privacy and Protection * Help center * Ticketing system * Knowledge base * Voice New * Community forums * Reporting and analytics * Workforce management * Quality assurance RESOURCES * Security * Support * Blog * Training * Partners * Events and webinars * Professional services * Customer stories * What is CRM? * CRM software guide * Help center COMPANY * About us * Newsroom * What is Zendesk? * Careers * Diversity and inclusion * Accessibility Plan * Zendesk Foundation * Zendesk Ventures * Legal TRENDING * CX Trends 2025 New * Product updates * ROI calculator * Sustainability report * Join our research panel * Customer service software * Help desk ticketing software * Live chat software * Forum software * Help desk software HOW CAN WE HELP? CONTACT US. * * * * * * Terms of UsePrivacy NoticeCookie NoticeCookie settingsTrust Center©Zendesk 2024 Click for sound 1:45 We use cookies to provide visitors with the best possible experience on our website. These include analytics, functionality, and targeting cookies, which may also be used in our marketing efforts. Click the 'Accept All' button to agree to the use of cookies or click 'Cookie Settings' to manage your preferences. To opt out of non-essential cookies, click 'Reject All'.Cookie Notice Cookie settings Reject all Accept all PRIVACY PREFERENCE CENTER Zendesk uses web cookies to collect information about you when you visit our Site. This information might be about you, your preferences, or your device. 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