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What is a limited user?


WHAT IS A LIMITED USER?


Written by Christian Kiely
Updated over a week ago

In order to avoid fracturing members of your organization into separate
accounts, we will sometimes automatically add new users to your account as
limited users.



This can happen when a person in your organization is sent a questionnaire or
remediation request, and they do not already have a user account. If their email
address matches your company domain, we'll automatically add them as a limited
user to your company account.




WHAT CAN LIMITED USERS ACCESS?

By default, limited users have read-only access to the shared profile published
by your organization, and nothing else. We grant this permission so that users
in your organization who are sent a remediation request for a shared
questionnaire are able to see the contents of that questionnaire.




GRANT A LIMITED USER MORE PERMISSIONS

We default to granting limited users read-only access to your published shared
profile to keep automatically assigned permissions to a minimum. When this
automatic process occurs, we will email all administrators on your account to
let them know. Then, administrators can decide which additional permissions (if
any) to grant to the new user, based on who they are and their role in the
organization.




DO LIMITED USERS COUNT TOWARDS MY ACCOUNT'S USER LIMIT?

No, they do not. Users who only have permissions to access My Shared Profile do
not count towards your user limit.



However, once a limited user is granted additional permissions outside of My
Shared Profile, they may start counting towards your account's user limit.

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