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URL: https://community.spiceworks.com/support/security-center/security-details
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HELP AND SUPPORT OPENS A NEW WINDOW


SECURITY CENTER

 * Home Opens a new window
 * Archive Opens a new window
 * Security Details Opens a new window
 * Data Collection Opens a new window


SPICEWORKS SECURITY DETAILS

Spiceworks takes security seriously. Outlined below are key elements of our
security practices. See the bottom of the page for more details about these
items:

 * We do not share contact information outside; any shared data is aggregated
   and anonymized.
 * Hosting facilities are SSAE16-compliant (SOC2 level).
 * Backups performed & tested regularly and are stored in multiple secure
   locations.
 * Separation of duties enforced (least privilege Opens a new window).
 * We utilize separated encrypted databases for personally identifiable
   information storage and processing.
 * User credentials are never stored in plain txt (industry std. BCRYPT
   hashing).
 * All traffic is TLS-encrypted in-flight.
 * Device credentials are always kept local.
 * Daily infrastructure security scans (industry std. scanners).
 * We implement 3rd party penetration tests at a minimum of one per year.
 * We participate in a bug bounty program (through HackerOne).
 * Application source code is regularly scanned for vulnerabilities.
 * We have a Security Incident response team to quickly fix major
   vulnerabilities and communicate with those affected.


WE USE TLS / HTTPS

We use industry-standard Hyper Text Transfer Protocol (HTTP) over Transport
Layer Security (TLS), or more simply HTTPS, on our website and across our
applications. This creates a secure network communication link between client
and server and protects all the data transmitted over the connection.


SECURE HOSTING ENVIRONMENT

Our data center is staffed 24x7 by trained security guards, and access is
authorized strictly on a least-privilege basis (meaning that people are granted
the minimum user rights as necessary to do their job). Electronic surveillance
and multi-factor access control systems are utilized.

We store data within the US. Specifically, we use datacenters located in Austin,
TX and Northern Virginia. We may also utilize major cloud hosting service
providers for particular services.


OFFSITE BACKUPS

We take hourly offsite backups of all critical application data.


SECURITY TESTING

Spiceworks has an internal team that focuses on security. We run internal
vulnerability scans and fix issues as they are found. In addition, we routinely
have outside companies perform penetration testing. Finally, we work with
external vulnerability disclosure companies to proactively look for new security
vectors.


RESPONSIBLE DISCLOSURE

We rapidly investigate all reported security issues. If you’ve discovered a
security bug, please send an email to security@ziffdavis.com. We will try to
respond within 24 hours (usually faster). We request that you not publicly
disclose the issue until we can address it.


SECURITY CENTER

Spiceworks maintains a Security Center so that users can be kept up-to-date with
security disclosures and impacts -
https://community.spiceworks.com/support/security-center




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