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ENHANCING THE INSURANCE CUSTOMER EXPERIENCE

Staying competitive and meeting consumer expectations
Aired 27 July 2023 | Available On-demand
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Presented by

In Partnership with



THE INSURANCE INDUSTRY IS FACING EVER GREATER COMPETITION

This webinar – hosted by the Financial Times in partnership with Infosys –
explored the changing commercial landscape in which insurance firms now operate.
It looked at what steps they can take to meet the greater demands and
expectations that customers now have and examine how digital technology can
support these aims. The discussion  also considered innovative ways to boost
competitiveness, such as through the creation of cross-industry strategies.

See full overview


WORLD-CLASS BUSINESS LEADERS AND SPEAKERS

KA
Kannan Amaresh
Senior Vice President & Global Head – Insurance
Infosys
PL
Pravina Ladva
Chief Digital & Technology Officer
Swiss Re Group
JA
Jonny Atkinson
Group Chief Business Development Officer
Aspen Group
JR
Jay Rajendra
Chief Strategy and Innovation Officer
Arch Capital Group
IS
Ian Smith
Insurance correspondent
Financial Times



MARKET ENVIRONMENT

How is the current market environment adding to the pressure for insurance
companies to innovate and evolve?


CROSS-INDUSTRY ECOSYSTEMS

What opportunities are there for insurers to be part of cross-industry
ecosystems that simplify the insurance process for consumers?


SERVICE-BASED ORGANISATIONS

How can insurance companies manage the move from a product-based to a
service-based organisation?

See the agenda


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