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Submitted URL: https://send.customersuccessalliance.com/e/c/eyJlbWFpbF9pZCI6ImRnU0JoQWNBQU5pM0ROZTNEQUdORGFNbnJXR19iZkgxVm1YUHo5WT0iLCJocmVmIjoiaHR0cHM6...
Effective URL: https://www.customersuccesscollective.com/customer-success-community/?_cio_id=81840706b7b901d8b70c&utm_campaign=community-onboarding-email...
Submission: On January 15 via api from ES — Scanned from ES
Effective URL: https://www.customersuccesscollective.com/customer-success-community/?_cio_id=81840706b7b901d8b70c&utm_campaign=community-onboarding-email...
Submission: On January 15 via api from ES — Scanned from ES
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Customer Education: make sure you're leading from the front 🏁 Webinar starting in: 0 0 Days 0 0 Hours 0 0 Minutes 0 0 Seconds SECURE YOUR SPOT Log in Membership Membership MEMBERSHIP PLANS Pick your path PRO MEMBERSHIP PRO+ MEMBERSHIP TEAM MEMBERSHIP WHAT IS INCLUDED? All you need to succeed TEMPLATES & FRAMEWORKS ONDEMAND VIDEOS EXCLUSIVE CONTENT MENTORSHIP PROGRAM Coming soon! TAKE A PEEK INSIDE See what the fuss is about FREEMIUM MEMBERSHIP FREE TASTER PACK PRO MEMBERSHIP SNEAK PEEK 3 ESSENTIAL CS TEMPLATES [FREEBIE] Resources CONTENT HUB CS resources on tap ARTICLES CSC PRIME PODCASTS VIDEOS EBOOKS CREATE & CONTRIBUTE GUIDES Brush up on the essentials CUSTOMER SUCCESS CUSTOMER ONBOARDING CUSTOMER CHURN CUSTOMER SUCCESS METRICS CUSTOMER RETENTION CHIEF CUSTOMER OFFICER RESEARCH & REPORTS Industry insights from us THE CUSTOMER SUCCESS SALARY & LANDSCAPE SURVEY 2024 CUSTOMER SUCCESS TOOLS OF CHOICE 2023 THE ULTIMATE CUSTOMER ONBOARDING STARTER PACK STATE OF CUSTOMER ONBOARDING 2023 REPORT STATE OF CUSTOMER SUCCESS 2023 REPORT CREATING END OF YEAR EMAILS VIEW ALL REPORTS NEWSLETTERS Get your CS fix NEWSLETTER Signup to the monthly email Certification CUSTOMER SUCCESS CORE The essentials of customer success CUSTOMER SUCCESS CERTIFIED: CORE [ONDEMAND] CUSTOMER SUCCESS CERTIFIED: CORE [IN-PERSON] VIEW ALL COURSES MASTERS CERTIFIED Be the go-to expert CUSTOMER ADVOCACY CERTIFIED CUSTOMER RESEARCH CERTIFIED CUSTOMER RETENTION CERTIFIED CUSTOMER SUCCESS METRICS CERTIFIED BUILDING A CS TEAM CERTIFIED VIEW ALL MASTERS ADVANCED MICRO For fast & deep learning CUSTOMER ADVOCACY FRAMEWORK LEADERSHIP ACCELERATOR The ultimate roadmap for leaders CS LEADERSHIP ACCELERATOR Six-week live & interactive program C-SUITE MASTERCLASS Four months to become an executive powerhouse VIEW ALL COURSES Events DIGITAL Coming soon to a screen near you GAME-CHANGING STRATEGIES FOR 2024 January 24 2024 CUSTOMER MARKETING SUMMIT February 29 WHY CS FOLKS 🧡 OUR EVENTS IN-PERSON Events all over the world OUR GLOBAL 2024 CALENDAR CS FESTIVAL, AUSTIN | FEBRUARY, 13 & 14 CS FESTIVAL, NEW YORK | MARCH, 20 & 21 CCO SUMMIT, NEW YORK | MARCH, 20 CS FESTIVAL, AMSTERDAM | MAY, 08 & 09 REQUEST TO SPEAK AT ONE OF OUR EVENTS CATCH-UP Never miss a beat REPLAY THE HOTTEST CUSTOMER SUCCESS CONTENT OnDemand CS FESTIVAL VIRTUAL OCTOBER 2023 CS FESTIVAL AMSTERDAM CS FESTIVAL NEW YORK CS FESTIVAL VIRTUAL MARCH 2023 CS FESTIVAL AUSTIN CHIEF CUSTOMER OFFICER SUMMIT LONDON CS FESTIVAL LONDON Community NETWORK Connect and collaborate SLACK COMMUNITY CSC LINKEDIN MEETUPS MEET OUR AMBASSADORS LEARN Level up your career CSC AWARDS | WINNERS 2023 COMMUNITY NEWSLETTER BECOME AN AMBASSADOR CSC CUSTOMER ADVISORY BOARD About THE BASICS Our journey & how to reach us MISSION THE TEAM CONTACT GET INVOLVED Get your name published CREATE & CONTRIBUTE PARTNER WITH US What's new? 1 x close Nothing to display... or view by: Customer retention Customer success metrics Customer success strategies Churn rate Customer marketing Scaling customer success JOIN THE CSC SLACK COMMUNITY Ever felt like you're navigating the customer success maze alone? We get it. The industry has been crying out for a dedicated space to connect, collaborate, and level up. That's why we created the Customer Success Collective's Slack community. With 4,000+ members and counting, "we're not just a community; we're a movement." JOIN US BY FILLING OUT THIS FORM 👇 MORE THAN JUST A SLACK COMMUNITY: UNLOCK THE INSIDER MEMBERSHIP Joining our slack channel isn't just about the conversations; it's a gateway to becoming an Insider member. And oh boy, does that come with perks: * Customer success templates: Streamline your projects with a sample of our ready-to-use templates. * Real-world case studies: Learn from the big guns * Expert-Led Articles: Deep dives into everything from customer advisory boards to saas metrics. * Latest stats & insights: Stay ahead of the curve with one-click access to fresh data. HOW IT WORKS Step 1: get yourself signed up. Step 2: activate your Slack account and explore your dashboard. Step 3: join as many channels as you like - there are many to choose from! Step 4: if you've got a question, post it in the relevant group. If you've got an answer for someone else's, step in. If you see a gap for a new channel, set it up. LEARN FROM AND WITH CUSTOMER SUCCESS PROS FROM AWESOME COMPANIES LIKE: WHAT GOES ON IN THE SLACK COMMUNITY? Short answer... a lot!! It would be quicker to list the reasons not to (really, there’s no reason not to…) but the benefits include: * 💡 #questions: A channel where curiosity isn't just welcomed; it's celebrated. Ask anything, get answers, and grow your customer success IQ. * 📅 #events: Never miss out on an opportunity to learn and network. Our #events channel is your VIP pass to webinars, summits, and more. * 🚀 #jobs: Whether you're hiring or job-hunting, our #jobs channel is the ultimate career matchmaker. Find your next opportunity or your next star player here. * 🌍 Global Network: Connect with customer success pros from San Francisco to Sydney. We're your global hub for all things customer success. * 🔥 Real Talk: Got a burning question or facing a challenge? Tap into the collective wisdom of people who've been there, done that, and are eager to share their insights. * 👩💻 Career Boost: Whether you're looking for your next gig or your next superstar hire, our dedicated #jobs channel is your go-to resource. * 💛 Insider Info: Be the first to get the scoop on upcoming reports, events, and product launches. We're your one-stop-shop for staying ahead of the curve. * 😊 Good Vibes Only: We're not just about learning; we're about enjoying the journey. Our community is a space where you can let your hair down and just have some fun. FAQS How much does it cost to join? Absolutely nothing and that’ll never change. Slack doesn’t charge for a free account so neither do we. How will I access my Insider membership plan? By simply signing up to the community! By signing up, you’ll create you Insider account and from there, you’ll have easy access to join the Slack community. Can I promote my company’s products? Not really, no. Our community is a place for learning and knowledge-sharing, not selling. If there’s a conversation going on that’s really apt and you think your product would genuinely solve the problem, feel free to mention it but you must be open about your relationship with it. Can I invite other people to join? A: Yes! We actively encourage this. The more the merrier. BECOME A MEMBER TO SEE THE REST Certain pieces of content are only available to CSC members and you’ve landed on one of them. To access tons of articles like this and more, get yourself signed up. Sign up Already a member? Awesome Sign in The Customer Success Collective is a community of forward-thinking CS enthusiasts, all rallied around one, shared goal: providing incredible customer experiences, 24/7. ABOUT * Contribute * Media Guide * Mission * Privacy Policy * Terms of Service RESOURCES * Articles * Newsletter * Podcasts * Reports GENERAL * Events * Membership * Community Learn Customer retention Customer success metrics Customer success strategies Churn rate Customer marketing Scaling customer success Kevin R "I'm finding the Customer Success Collective a really good forum for meeting Customer Success professionals, exchanging ideas, finding useful resources and building relationships with people in a similar profession to me." See more reviews