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Search
 1. Home
 2. Online security
 3. Secure email communications


SECURE EMAIL COMMUNICATIONS



At HSBC, security and the protection of customer data is one of our highest
priorities. Our aim is to always deliver a safe and secure banking experience at
all times, including when we communicate confidential information to customers.

We communicate with our customers in a variety of ways depending on their needs
and preferences. A personal banking customer may find that we send letters by
post or documents and messages that can be accessed when logged into online
banking.


SECURITY TIP

Never open or click on any links in an email if you do not recognise the sender
or have any doubts that the email is from HSBC. Contact the HSBC representative
that sent you the encrypted email for further guidance or support.

However, for our business customers and other clients there may be specific
methods that we jointly agree are the best way to communicate securely. It is
our policy to secure any emails containing information that could pose a risk to
you or HSBC if intercepted inappropriately. This reduces the risk of electronic
eavesdropping, tampering and mail forgery.

For help and support, refer to the Further guidance and support section.


INDIVIDUALS

Most personal banking customers will receive messages from HSBC by post or via
their online banking service. Our online banking facility provides a high level
of security whether you log on using a desktop or laptop computer or an HSBC app
on your mobile device.

Make sure that the padlock symbol is displayed in the address bar when accessing
the online banking website – this indicates that the connection is secure. You
should still take all reasonable precautions to keep your login details safe,
such as never telling anyone your password.

Personal customers - such as some private banking clients, for example - may
receive encrypted emails from us. We currently support the use of two solutions
to send these encrypted emails: Voltage SecureMail and Proofpoint Encryption
Email. Where possible Voltage SecureMail is being replaced by Proofpoint
Encryption Email.

For further information and user guides, refer to the Further guidance and
support section, or contact the HSBC representative that sent you the encrypted
email.


HOW TO DISTINGUISH WHICH SOLUTION WAS USED?

When you receive a notification email in your inbox that you have received an
encrypted email, examine the footer. It will clearly state which service was
used to contact you.

The first time you receive an encrypted email via Proofpoint Encryption or
Voltage SecureMail, for either solution you will be prompted to set up an
account and register your log-in credentials. Setting up an account is easy.
There is no need to provide any bank details or any other financial information.


REGISTERING WITH PROOFPOINT ENCRYPTION EMAIL:

Proofpoint will ask for your name, password, and to answer a security question.
As long as you keep the notification email sent by HSBC, you will be able to
sign into Proofpoint and view the encrypted email again at a later date, either
by clicking on the link (this expires after 30 days) or opening the
SecureMessageAtt.html attachment.


REGISTERING WITH VOLTAGE SECUREMAIL:

You will simply be asked to provide a username and password of your choice and
will be assigned a personalised security image. You will see this image every
time you receive an email via Voltage SecureMail from your HSBC representative,
so you can be confident the encrypted email is from us. Once you have set up
your account, you will be able to log in and view your encrypted emails at any
time.


FURTHER GUIDANCE AND SUPPORT:

For further guidance on how to open the initial Proofpoint Encryption and
Voltage SecureMail encrypted email sent by your HSBC representative, please
refer to:

 * Proofpoint Encryption step-by-step userguide (PDF 836KB)
 * Proofpoint Encryption quick reference guide (PDF 530KB)
 * Voltage SecureMail step-by-step userguide (PDF 616KB)
 * Voltage SecureMail quick reference guide (PDF 260KB)

For further support, please contact the HSBC representative that sent you the
encrypted email.


COMPANIES

When sending emails to our business customers or other external organisations,
HSBC leverage a Classification to identify the sensitivity of the content of the
email. By using this Classification label we will send email via either Voltage
or Proofpoint Encrypted mail or by using TLS. Transport Layer Security (TLS), an
industry-standard encryption protocol that ensures email is transmitted securely
over the internet. TLS must be enabled on the mail servers of both the sender
and receiver.

For further information about TLS, download the Transport Layer Security
guidance document (PDF 157KB).


WHERE WE HIRE

Find out where in the world you can establish an HSBC career filled with
exciting opportunities.

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HSBC NEWS

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AT THE FRONTIER OF THE ENERGY TRANSITION

Southeast Asia needs vital sustainable infrastructure but innovators can
struggle for funding. The CEO of our Pentagreen joint venture shares his plans.

Read more


HSBC ASSET MANAGEMENT TO PHASE OUT THERMAL COAL

It builds on our Group commitments to phase out coal financing.

Read more


HSBC HOLDS INFORMAL MEETING WITH HONG KONG SHAREHOLDERS

The meeting, attended by senior leaders, was held at the Kowloonbay
International Trade and Exhibition Centre.

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