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Submitted URL: https://i.survey.lenovo.com/Home/Index?surveyId=9b0ad0b5-e56e-488b-968b-7eb5a3152f1e&language=en
Effective URL: https://i.survey.lenovo.com/Survey/Answer?surveyId=9b0ad0b5-e56e-488b-968b-7eb5a3152f1e&language=en
Submission: On February 06 via manual from US — Scanned from DE
Effective URL: https://i.survey.lenovo.com/Survey/Answer?surveyId=9b0ad0b5-e56e-488b-968b-7eb5a3152f1e&language=en
Submission: On February 06 via manual from US — Scanned from DE
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TIME REMAINING 00:00:00 0% NA AWSP SURVEY 2024 Dear Partner, Thank you for taking a few minutes to respond to this survey. Your collective responses will help Lenovo evaluate our current warranty programs and drive future improvements. Lenovo knows how important it is to listen to our partners and customers in the field repairing our devices, as you know better than anyone how to deliver the best experience possible for our end-users. Below you will find questions with fixed options for you to select as answers organized by 3 areas (Program/Support/System). At the end of the survey, you will have the opportunity to add any additional comments you wish to complete your feedback. Again, thank you for giving us the opportunity to continue to improve. We will be waiting for your feedback. NA Lenovo Warranty Channel * NAME (OPTIONAL) * EMAIL (OPTIONAL) * ORGANIZATION NAME (OPTIONAL) * COUNTRY US * CA * * PROGRAM TYPE ENROLLED ASP (Authorized Service Provider) * WSM (Warranty Self-Maintainer) * TPM (Third Party Maitainer) * [ Page of 1/5 ] Next Page AWSP Program * HOW SATISFIED ARE YOU... Very DissatisfiedDissatisfiedNeutralSatisfiedVery satisfiedN/A How satisfied are you with the terms and conditions of the Lenovo Warranty Program your organization is enrolled in? How satisfied are you with the WO (work order) service requirements for accidental damage protection program (ADP)? How satisfied are you with the WO (work order) service requirements for base warranty (Onsite- carry-in)? How satisfied are you with the Lenovo Warranty parts quality? How satisfied are you with the Lenovo Warranty parts availability? How satisfied are you with the parts shipment and delivery process? How satisfied are you with Lenovo hardware training courses? How satisfied are you with Lenovo Parts Sales program? * HOW MUCH DO YOU AGREE WITH THE FOLLOWING STATEMENTS AS THEY RELATE TO YOU? Strongly DissagreeDissagreeNeither Agree nor DissagreeAgreeStrongly AgreeN/A If you receive labor reimbursement:“ Lenovo warranty labor rates are competitive in the PC Industry” If you are an authorized reseller: “Lenovo warranty bonus program is competitive in the PC Industry” ASP/TPM: “The Lenovo Warranty Program allows me to continue selling Lenovo products since I can offer warranty repairs together with hardware sales” WSM: “The Lenovo Warranty program allows me to repair my own machines which is a critical option when we evaluate future purchases” * ON A SCALE OF 1 TO 5, HOW WOULD YOU RATE THE LENOVO WARRANTY PROGRAM RELATE TO YOU COMPARED WITH OTHER MANUFACTURERS/VENDORS? 1 * * * * * 5 * * IF YOU HAVE FURTHER COMMENTS ABOUT THE AWSP PROGRAM, PLEASE SHARE WITH US: [ Page of 2/5 ] Pre Page Next Page Support * HOW SATISFIED ARE YOU... Very DissatisfiedDissatisfiedNeutralSatisfiedVery satisfiedN/A How satisfied are you with our Consultant’s support? Consultants List: Charles Coryell/Daniela Georgescu/Scott Harris/Brenda Parker/Ricky Watkins/Eric Webster/Tim Young How satisfied are you with the SMSC support by email contact? How satisfied are you with the SMSC support by phone contact? How satisfied are you with the Time of Response from SMSC? How satisfied are you with the Quality of response from SMSC? * HOW MUCH DO YOU AGREE WITH THE FOLLOWING STATEMENTS AS THEY RELATE TO YOU? Strongly DissagreeDissagreeNeither Agree nor DissagreeAgreeStrongly AgreeN/A “The SMSC site is very useful for my warranty service operation” (https://smsc.lenovo.com/) “The ETA search from the SMSC site is very useful for my daily work” * IF YOU HAVE FURTHER COMMENTS ABOUT THE SUPPORT, PLEASE SHARE WITH US: [ Page of 3/5 ] Pre Page Next Page System * HOW SATISFIED ARE YOU... Very DissatisfiedDissatisfiedNeutralSatisfiedVery satisfiedN/A How satisfied are you with the transition from LSCRM to NGSP portal? How satisfied are you with the single WO (Work Order) creation process? How satisfied are you with the batch WO (Work Order) submission process? How satisfied are you with the training provided for NGSP? * HOW EASY IS IT TO USE THE NEW WARRANTY SYSTEM NGSP (NEW GENERATION SYSTEM PORTAL)? 1 * * * * * 5 * * HOW MUCH DO YOU AGREE WITH THE FOLLOWING STATEMENTS AS THEY RELATE TO YOU? Strongly DissagreeDissagreeNeither Agree nor DissagreeAgreeStrongly AgreeN/A “NGSP is easier to use than LSCRM” * IF YOU HAVE FURTHER COMMENTS ABOUT THE SYSTEM, PLEASE SHARE WITH US: [ Page of 4/5 ] Pre Page Next Page Survey Closure * OVERALL, HOW DO YOU QUALIFY YOUR EXPERIENCE WITH THE LENOVO WARRANTY PROGRAM THAT YOU ARE ENROLLED IN? 1 * * * * * 5 * * IF YOU HAVE ADDITIONAL COMMENTS OR AREAS YOU WOULD LIKE TO SEE IMPROVED, PLEASE SHARE WITH US: [ Page of 5/5 ] Pre Page Submit Copyright © 2020 Lenovo All rights reserved