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March 20 & 21, 2024
etc.venues
360 Madison Avenue
New York


Customer Success Festival

Turn loyal customers into your biggest advocates.




"One of the best conferences I've ever attended, from speakers to the level of
engagement. Truly the best networking event I've attended." Vice President of
Customer Success, Abacode Cybersecurity

Sponsor



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Register

What is Customer Success Festival?

Whether you’re tackling onboarding, churn mitigation, or renewals, rest assured,
you’ll leave the festival rejuvenated and ready to implement your newly acquired
insights  and tactics.




📈 Keep up-to-date with the latest industry trends and benchmark your strategy
against the best in the business.




💡 Meet those in the same role as yourself, facing the same challenges, and
crowdsource key solutions.




🤝 Build a network of trusted customer success advisors and forge meaningful
connections.

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Why attend?

Festival starts IN:

34

days

1

hours

4

minutes

27

seconds

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Increase your earning potential

Customer leaders who’ve attended a conference to further their L&D earn $24,061
more than those who haven’t.*




*Source: Customer Success Salary Survey 2023

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Spark new ideas

69.7% of CS pros agreed that attending specialised conferences positively
impacted their career progression.*

See this year's star-studded speaker lineup

See this year's star-studded speaker lineup




Steve
Clancy
Global Vice President, Customer Success
TIME

Nikolai
Chowdhury
Regional Vice President of Customer Success
Salesforce

Alan
Olegario
Customer Success Account Director
Microsoft

Austin
Koontz
Associate Director, Client Success
Business Insider

Avinash
Asthana
Principal Leader, Customer Success
IBM

Jennifer
Hartman
Director of Client Success
Noom

Tereza
Sukopova
Head of Customer Education and Enablement
Cisco

Chad
Horenfeldt
Vice President of Customer Experience
PathFactory

Matthew
Kaplon
Director of Enterprise Client Success | Logistics and Top Accounts
Indeed

Mike
Sasaki
Chief Customer Officer
ID.me

Suyog
Gandhi
Director of Customer Success
OneTrust

Samantha
Kramer
Director of Customer Success
data.ai


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Testimonials

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“

“I was struck by the strong quality of the speakers that I got to hear. Nice
work putting on a great event.”

Author Name

Head of Strategic Customer

Success



“

“The event was impactful. I can take the learnings back to our teams and say,
'This is something I think we need to invest in in the future.'”

Author Name

Senior Manager, Customer

Success



“

“I was HIGHLY impressed with the last conference. It was amazing to see such a
large turnout and that it was well put together.”

Author Name

Global Strategy Lead, Customer Success



Agenda at a glance

Absorb the knowledge of CS thought leaders who are making waves in the industry
and return to the office brimming with new ideas.

 * Engage, convert, retain - holistically understand your customers to increase
   retention

 * Learn how to effectively demonstrate the strategic value of CS to earn exec
   buy-in

 * Discover the most effective strategies to master challenging renewal
   conversations

 * Uncover the secrets of efficient collaboration: CS operations and team
   structure

 * Operationalize customer success with emerging technologies and AI

 * Create a unified customer journey to improve CX from prospecting to the
   renewal

 * Understand which CS metrics you should track to optimize performance

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View full agenda

Audience insight

25+

Speakers

125+

Attendees

80%

Senior management

75+

Companies

Who's attending?

Join attendees from the world’s largest companies and most exciting startups.



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Meet our partners






Festival partnerss



Partners

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Supporting partners



Partners

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Join the conversation



Join Customer Success Collective, a place where CS enthusiasts and experts
gather to elevate the function with state-of-the-art resources, world-class
events, and stimulating conversation.

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Our team

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Ediz Cosar

Partner enquiries




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Liza Shtilbans

Speaker enquiries




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Tom Brocklesby

Attendee enquiries




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Summit series

New York




Denver




Amsterdam




Seattle




Las Vegas




San Francisco




Toronto




London




Chicago




Singapore




Sydney




Boston




Austin

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