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CUSTOMER SUPPORT SOFTWARE YOUR TEAM, AND YOUR CUSTOMERS, WILL LOVE

Cut first-response times, improve CSAT, and answer common questions
automatically with Intercom's suite of customer support tools.
View demo



HUMAN SUPPORT: FINALLY, PERSONALIZED CUSTOMER CARE THAT'S EFFICIENT FOR YOUR
TEAM

No more choosing between an efficient team and great customer care. Our tools
offer the power and flexibility you need to provide personalized, human support
to more customers—in less time.

 1. Business Messenger
    
    Empower your team to provide a positive, human support experience with our
    Business Messenger—much faster than phone or email.

 2. Inbox
    
    Manage and reply to conversations, wherever they’re happening—through your
    website or product, or via email, social media, and more. Our much-loved
    Inbox is an easy-to-use, highly efficient way to offer more customers fast,
    personalized support.

 3. Ticketing workflows
    
    Automatically route and prioritize conversations that need your attention
    with assignment rules, ticketing workflows, SLAs, and more.




SELF-SERVE SUPPORT: A SMARTER WAY TO SCALE

It's simple to resolve 33% of repetitive questions instantly with tools like
Resolution Bot—or to further empower customers to self-serve with contextual
articles.

 1. Articles
    
    Make it easy for customers to serve themselves by sharing relevant help
    center articles through your website, mobile app, and product.

 2. Custom Bots
    
    Let our Custom Bots get to work for you. They'll collect valuable up-front
    information, help prioritize urgent issues, and connect customers to the
    right people on your team.

 3. Resolution Bot
    
    Resolve common customer issues—even when you're away from your desk.
    Resolution Bot is simple to train and reduces repetitive questions by 33%.

 4. Customer data
    
    Customize who engages with your articles and chatbots based on customer
    spending, business type, and more.




PROACTIVE SUPPORT: HELP—BEFORE IT'S NEEDED

By addressing known issues proactively, you can provide customers with a
delightful experience that keeps them coming back. We're here to help with tools
like Product Tours, Mobile Carousels, and Outbound Messages.

 1. Outbound Messages
    
    Use targeted messages to suggest quick tips or keep customers informed about
    scheduled outages.

 2. Product Tours
    
    Take customers on an interactive tour of your product, point out what's new,
    and guide them through known pain points.

 3. Mobile Carousels
    
    Connect with mobile users at every touchpoint, and resolve common questions
    right in your app—before they ever reach your team.


Level-up your customer support
 * 68%
   
   Faster first response time with the Messenger vs. traditional channels

 * 1/3
   
   Of common questions resolved with Intercom’s support automation

 * 90.7%
   
   Median CSAT for businesses using Intercom

25,000+ companies deliver engaging customer experiences with Intercom
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