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Skip to content Menu * Home * About * Team * Testimonials * Join the Team * Contact PHOENIX SUPPORT PEOPLE TO LIVE THEIR BEST LIFE... ...NOT JUST PROVIDE A SUPPORT PLAN ...NOT JUST PROVIDE A SUPPORT PLAN WHO WE ARE Phoenix Bespoke Support CQC overall rating Good 8 November 2022 See the report Phoenix Bespoke Support is a CQC registered service for adults aged 18-65 to provide supported living and outreach services. Our ethos is to focus on promoting the development of people’s independence skills. All our services are tailor-made, and client-led. Phoenix Bespoke Support is a Social Care Provider offering supported living services for individuals over 18 years of age who have an intellectual or learning disability and emitted challenging behaviour. People may also have mental health issues, an Autistic Spectrum Disorder, or a physical disability. We believe that promoting and maintaining independence is central to our services. We seek to maintain and advance independence whilst working to support people within their homes and the wider community. We fully support an individual’s rights to develop a socially inclusive life based on maximizing choice and access to services that promote wellbeing. THE PEOPLE WE SUPPORT: * Exercise choice and control over their daily lives; * Are treated with dignity and respect; * Their families are involved in the design, operation, and monitoring of their service; * Working in partnership with key people such as families, carers, education health professionals and any other important people or organisations in their lives; * Receive a consistent holistic approach across the board; WHAT WE DO SUPPORTED LIVING We provide support for people to maintain their own tenancies (liaising with private and social landlords), and manage themselves, their finances, and their health, focusing on living principles. A homely environment which is conducive to supporting young people to develop and maintain daily living skills. All activities of daily living are tailored to meet every young person's learning style and are built around learning in action with very clear, tangible, outcomes. We can support people to cook family recipes as well as explore their own culinary ambitions. INDEPENDENT LIVING Supporting people to maintain the place they call home HEALTH Supporting people to remain their health and wellbeing BESPOKE FUTURES This is not your average respite service whilst the need for a break away from family and caring duties plays a very important role in maintaining a stable home environment, this service provides an environment to learn, grow and transfer skills into daily life. Transition to adulthood is a journey built up through many stages and layers each with it's own set of jumps and hurdles and with this in mind, our staff team come with a wealth of knowledge, skills and experience to support young people and their significant persons to navigate through the journey to leading a purposeful, adult, life. EMPLOYMENT Helping people to explore a career pathway COMMUNITY Creating and maintaining relationships and being part of their community MEET THE TEAM Phoenix Bespoke Support services evolved out of the experience of working in care provisions to create client-centred provisions which families and clients love. Phoenix rose from the ashes as a service based upon Paul’s previous experience managing provision of care for people with challenging behaviours in the South East of England. (Challenging needs services for the NHS). Paul has an intimate knowledge and understanding of all the services which Phoenix runs as he set them up based upon years of experience in the caring professions. PAUL BECKER Paul has spent over 35 years working with children and adults with a Learning Disability, Autism, and challenging behaviour. read more Expand He began his career at the Indiana Resource Centre for Autism. Following a move to the UK he worked in the NHS for 15 years managing the challenging needs service within a psychology team. He has subsequently worked in the private sector which culminated in the forming of Phoenix Bespoke Support in 2010. CHRIS PARIS My skill set is routed in project management. Having developed Phoenix from the outset. read more Expand Starting as a production assistant in Radio Drama I moved to work for World Service English where I remained for 17 years. The highlight of my time in the BBC was working on a project over 4 years, developing and implementing a digital scheduling and broadcast system Following some years working in community and arts development as the Community Grant Manager for Central Manchester Development Corporation. GLENICE LAKE As an Expert by Experience for the Care Quality Commission, I know what good looks like. I was part of the inspection teams for Mental Health Hospitals, Supported Livings services, NHS Trusts and Care Homes. read more Expand I am a mother of 3 young men all of whom are autistic. 2 have a learning disability and behaviour that could be seen as challenging and one was assessed as gifted and talented and was assessed as being within the top 5% intellectually in the UK. In a previous life I was a senior manager in a Local Authority until my caring responsibilities made it not possible to continue. I have set up parent/carer groups, been a governor at my son’s local schools and colleges. My goal is that young people have the right to live as independently as they can with the right support at the right time. LORRAINE FALCONER With over 30 years experience in Learning Disabilities - social care consultant, team manager, day service, respite work, social worker, practice educator read more Expand Lifeshare I started my career in what was called a lifeshare where I lived with and supported a lady with Autism, Learning Disabilities and severe Epilepsy. We did exactly what the title implied and shared our lives including our families. We maintained professional boundaries but this was a truly remarkable experience and we had a wonderful 3 years together. We both lived our best lives. I then went on to work for a local authority at the start of an in-house respite provision to support clients with Learning Disabilities and a number of associated diagnoses. This service was for people aged 18-65 and operated two support phases one was for people with moderate support needs and the other was for people with more complex needs who were considered ‘high support’. As part of my role, I was responsible for carrying out residential assessments, completing support plans and delivering direct support to clients in order to develop their independence skills. Day Service After 5 wholesome years, I went on to work in a local authority day centre for adults with Learning Disabilities as a peripatetic day centre officer and worked across the service which supported 120 clients. There was never a dull day for me or the clients as we built up very special support relationships including their family networks. Clients were actively supported to access the community including Colleges and employment opportunities as well as nurturing personal interests and doing fun activities. As you can imagine, there was a vast array of differing needs and I worked particularly well with people who had the potential to present challenges to self and others. This work was particularly rewarding as my training and emotional intelligence enabled me to drastically minimise levels of challenge from individuals which helped to broaden their horizons and remove labels which would have ordinarily restricted their choices and activities. It was within this role that I spent 8 years supporting adults to work for and gain their NPTC in amenity horticulture and I could see first hand how therapeutic gardening was for emotional and physical wellbeing. So much so, I have had my own allotment plot for 13 years now. Social Worker It was in my seventh year that I was put forward to undertake an employment-based Social Work Degree which I successfully completed over 3 years whilst working. It was a sad day for myself and clients when I left to embark on my career in Social Work, it was a natural progression and my colleagues reminded me that I was needed as a Social Worker due to the fact that I could be an active advocate for our clients and also have an in-depth understanding of social care service delivery and support. Supporting carers by offering carers assessments and working collaboratively to find solutions to everyday challenges. My career in Social Work is firmly nestled in Transitions for people with Learning Disabilities and whilst this was a very challenging area, it was very rewarding. I supported young people aged 17-25 to participate in their assessment and subsequent support planning. I have a strong command of Social Work and Education legislation in order to carry out my role effectively. After 2 years I was successful in becoming a senior practitioner and it was another 2 years before I became an advanced Social Worker with supervisory responsibilities. Practice Educator I also completed my Practice Educator Training and have been instrumental in teaching Social Work students. I was a finalist for the category of Practice Educator of the Year in the National Social Worker of the Year awards in 2018 and I believe that this is due to my passion for supporting the Social Workforce of the future. Social Work Team Manager It was also in 2017 that I became a team manager and continued in this role for 5 happy years. I used all of my knowledge and experience to support a team of transition Social Workers to assist young people and their families in navigating the ever-changing world of growing up with a disability. This included understanding the legal framework in transferring from children's to adult services, and supporting young people to achieve developmental milestones using funded and community resources to reach good outcomes. As a manager, I was responsible for leading and nurturing as well as supporting the Local Authority in commissioning services. Safeguarding adults and children is a central component to everything that I do and I was a competent chair of case conferences who supported others to identify risks whilst balancing rights and choices to make unwise decisions. Social Care Consultant I always intended to not stop at Social Work and went on to work as an independent management consultant supporting small organisations to troubleshoot and improve their services. I come with a wealth of knowledge and experience from both a provider and Social Work perspective and it is this that drives me and enables me to deliver the best possible outcomes for our clients. CLIENT TESTIMONIALS "Some text some text some text some text some text some text some text some text some text some text some text some text some text some text some text some text some text" "GLAD TO BE HERE" "Some text some text some text some text some text some text some text some text some text some text some text some text some text some text some text some text some text" "GLAD TO BE HERE" "I’ve been supported by Phoenix for 5 years now. I like that they don’t use agency staff. The staff and clients are nice and friendly. I like going out with my friends from Phoenix. I do things like swimming, gym, pub, clubs and art. I do my own housework with support, even though it’s not my favourite thing to do. Staff support me to cook the foods I like - stir fries and curries. This helps me to learn new skills, save money, lose weight and it tastes nicer. I wouldn’t change my provider because they understand me." "THEY UNDERSTAND ME" "I go swimming, to the library, holidays, cycling and gardening" Dan "I AM HAPPY HERE" "I go swimming, to the library, holidays, cycling and gardening" Dan "I AM HAPPY HERE" "I am happy" "I AM HAPPY" "Some text some text some text some text some text some text some text some text some text some text some text some text some text some text some text some text some text" "GLAD TO BE HERE" "Some text some text some text some text some text some text some text some text some text some text some text some text some text some text some text some text some text" "GLAD TO BE HERE" "I’ve been supported by Phoenix for 5 years now. I like that they don’t use agency staff. The staff and clients are nice and friendly. I like going out with my friends from Phoenix. I do things like swimming, gym, pub, clubs and art. I do my own housework with support, even though it’s not my favourite thing to do. Staff support me to cook the foods I like - stir fries and curries. This helps me to learn new skills, save money, lose weight and it tastes nicer. I wouldn’t change my provider because they understand me." "THEY UNDERSTAND ME" "I go swimming, to the library, holidays, cycling and gardening" Dan "I AM HAPPY HERE" "I go swimming, to the library, holidays, cycling and gardening" Dan "I AM HAPPY HERE" "I am happy" "I AM HAPPY" Testimonial Slide 1Testimonial Slide 2 PreviousNext AND FROM THE FAMILIES… "HE HAS ACHIEVED MORE THAN WE COULD HAVE ALL DREAMT OF" "At a crossroads in our son's life, his transition from teenager/Adulthood seemed scary. He really needed a supported living placement giving him the independence that he wanted and we needed. When we met with Phoenix they seemed to ‘just get it’ and certainly had the expertise and knowledge when it came to what our son's needs were and how they could help him achieve the lifestyle he wanted. They have helped our son turn his life around and he enjoys his supported living placement with a skilled team of support workers to encourage and assist with his independent living skills. He has achieved more than we could have all dreamt of. Thank you!" B.G "I CAN SLEEP AT NIGHT KNOWING THEY ARE WELL SUPPORTED" "My sons are encouraged to live the absolute best lives. I can sleep at night knowing they are well supported – they choose who supports them, and any issues are resolved speedily with the utmost care and compassion. I often visit and they are out and about. I have often been given a bag and shown the door by my sons if they think I’m preventing them from doing something." G.L "WE ARE VERY HAPPY WITH THE CARE AND SUPPORT PROVIDED BY PHOENIX" "The correspondence is excellent, and any issues that may arise are dealt with quickly and efficiently. The care for my daughter is paramount, I have no concerns whatsoever that Phoenix is not providing a good service to keep her safe and well looked after." S.W COMMUNITY Creating and maintaining relationships and being part of the community INDEPENDENT LIVING Supporting people to maintain the place they call home HEALTH Support people to retain their health and wellbeing EMPLOYMENT Helping people to explore a career pathway Email Phoenix 07549 045644 Privacy policy Cookie policy © 2023 Phoenix Bespoke support. All Rights Reserved.