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Discord Tickets
Discord Tickets
Type to start searching
discord-tickets/bot
 * v3.1.3
 * 554
 * 379


A FREE TICKETING SOLUTION

An open-source ticket management bot for Discord - a free alternative to the
premium and white-label plans of other popular ticketing bots.

Get started Try it out


THERE ARE CURRENTLY...

3557 instances with
540370 tickets across
5009 guilds with
3008425 members.

Hey!

If you have 5 minutes to spare, please complete this survey about ticket bots.




WHAT IS DISCORD TICKETS?¶

Discord Tickets is a Discord bot for creating and managing ticket channels. It
is a free and open-source alternative to the paid "premium" and "white-label"
plans of popular ticketing bots, such as Ticket Tool, TicketsBot, Tickety,
Helper.gg, Helper, and others.

Discord Tickets is feature-rich and much more customisable than many of the bots
mentioned above. As it is intended for self-hosting, the bot can have your
community/company's logo, for free.

Although intended for use in a single Discord server, the bot can also function
in multiple servers at once if you run more than one community.


FEATURES¶

 * Multiple ticket categories
 * Multiple staff roles per category
 * Multi-category, single-category, and reaction-less "panels"
 * Ticket claiming
 * Use tags to send repetitive responses
 * Gather feedback with surveys
 * Get insights from statistics
 * Add more features with plugins


WHAT MAKES IT AWESOME?¶


HIGHLY CUSTOMISABLE¶

Some messages can be configured for each server and for each ticket category.
Every other message is set in the locale files, making it relatively easy to
override the default messages. You can also configure the functionality of the
bot to your liking and add commands with plugins.


LOCALISABLE¶

If the bot hasn't already been translated to your (community's) language, you
can translate it yourself. Plugin authors are encouraged to support multiple
languages as well.




MULTIPLE TICKET CATEGORIES¶

Each ticket category has its own settings for messages and the support team
roles. There's also multiple methods of creating a ticket.


A BEAUTIFUL TICKET ARCHIVES PORTAL¶

COMING SOON: Add the official Discord Tickets Portal plugin for an instant
ticket archives website.

You can use text transcripts whilst you wait for the portal.


OPEN-SOURCE AND SELF-HOSTED¶

It's yours, you have full control.


SPONSORED BY

Discord Tickets is used by and sponsored by these awesome communities:





This is not an official Discord product. It is not affiliated with nor endorsed
by Discord Inc.

Discord Tickets
discord-tickets/bot
 * v3.1.3
 * 554
 * 379

 * Home Home
   Table of contents
    * What is Discord Tickets?
    * Features
    * What makes it awesome?
       * Highly customisable
       * Localisable
       * Multiple ticket categories
       * A beautiful ticket archives portal
       * Open-source and self-hosted

 * Try Discord Tickets
 * Getting started
 * Getting your bot token
 * Invite URL generator
 * Managed hosting
 * Installation
   Installation
    * Standard installation
    * Docker installation
    * Pterodactyl installation

 * Using MySQL
 * Configuration
   Configuration
    * Global config
    * Create a category
    * Create a panel
    * Tags
    * Surveys

 * Commands
 * Plugins
   Plugins
    * Official plugins
      Official plugins
       * Text transcripts
   
    * Community plugins

 * Developers
   Developers
    * Contributing
    * Plugins

 * Privacy
 * Updating
 * Changelog
 * FAQs

Table of contents
 * What is Discord Tickets?
 * Features
 * What makes it awesome?
    * Highly customisable
    * Localisable
    * Multiple ticket categories
    * A beautiful ticket archives portal
    * Open-source and self-hosted


HOME

Hey!

If you have 5 minutes to spare, please complete this survey about ticket bots.




WHAT IS DISCORD TICKETS?¶

Discord Tickets is a Discord bot for creating and managing ticket channels. It
is a free and open-source alternative to the paid "premium" and "white-label"
plans of popular ticketing bots, such as Ticket Tool, TicketsBot, Tickety,
Helper.gg, Helper, and others.

Discord Tickets is feature-rich and much more customisable than many of the bots
mentioned above. As it is intended for self-hosting, the bot can have your
community/company's logo, for free.

Although intended for use in a single Discord server, the bot can also function
in multiple servers at once if you run more than one community.


FEATURES¶

 * Multiple ticket categories
 * Multiple staff roles per category
 * Multi-category, single-category, and reaction-less "panels"
 * Ticket claiming
 * Use tags to send repetitive responses
 * Gather feedback with surveys
 * Get insights from statistics
 * Add more features with plugins


WHAT MAKES IT AWESOME?¶


HIGHLY CUSTOMISABLE¶

Some messages can be configured for each server and for each ticket category.
Every other message is set in the locale files, making it relatively easy to
override the default messages. You can also configure the functionality of the
bot to your liking and add commands with plugins.


LOCALISABLE¶

If the bot hasn't already been translated to your (community's) language, you
can translate it yourself. Plugin authors are encouraged to support multiple
languages as well.




MULTIPLE TICKET CATEGORIES¶

Each ticket category has its own settings for messages and the support team
roles. There's also multiple methods of creating a ticket.


A BEAUTIFUL TICKET ARCHIVES PORTAL¶

COMING SOON: Add the official Discord Tickets Portal plugin for an instant
ticket archives website.

You can use text transcripts whilst you wait for the portal.


OPEN-SOURCE AND SELF-HOSTED¶

It's yours, you have full control.

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Last update: November 30, 2021
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