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Submitted URL: https://email.em.pega.com/c/eJyckk1v4jwUhX-N2QXF1x9JFiwgsd8iEUDAq4pV5NiGpnU-xiSl7a8fJVTqbGYzqzg-9x49OsdmgSPDSzKzCxxBTFlCYz...
Effective URL: https://www.pega.com/fr/service-beyond-call-center?IxID=-4866225623043543495&O=PrepareForTheCallCenterOfTomorrow_NBA2...
Submission: On October 09 via manual from FR — Scanned from FR
Effective URL: https://www.pega.com/fr/service-beyond-call-center?IxID=-4866225623043543495&O=PrepareForTheCallCenterOfTomorrow_NBA2...
Submission: On October 09 via manual from FR — Scanned from FR
Form analysis 1 forms found in the DOM
POST /fr/service-beyond-call-center?CONID=CON-7718155&IxID=-4866225623043543495&O=PrepareForTheCallCenterOfTomorrow_NBA2074_FR_EM452390&utm_campaign=Buyer%20Enablement&utm_content=23BE_DGL_ES4_EM%28EM-452390%29_EM1_CI_EMEA_BEYONDTHECALLCENTER_FR-FR&utm_medium=email&utm_source=LMMS
<form
class="webform-submission-form webform-submission-add-form webform-submission-beyond-the-call-center-form webform-submission-beyond-the-call-center-add-form webform-submission-beyond-the-call-center-paragraph-1140526-form webform-submission-beyond-the-call-center-paragraph-1140526-add-form js-webform-details-toggle webform-details-toggle lmms-webform-hide-initial lmms-webform-personalize lmms-webform-hide-if-possible lmms-enabled js-ga4--resource-form js-resource-link js-lmms-webform-collapsed"
redirect_notice_url="/fr/resource-redirect/beyond_the_call_center?_rid=YTozOntzOjM6Im5pZCI7czo2OiIxNDg5NDEiO3M6NDoibGFuZyI7czoyOiJmciI7czoxMjoicmVmZXJyZXJfdXJsIjtzOjI5MjoiaHR0cHM6Ly93d3cucGVnYS5jb20vZnIvc2VydmljZS1iZXlvbmQtY2FsbC1jZW50ZXI_Q09OSUQ9Q09OLTc3MTgxNTUmSXhJRD0tNDg2NjIyNTYyMzA0MzU0MzQ5NSZPPVByZXBhcmVGb3JUaGVDYWxsQ2VudGVyT2ZUb21vcnJvd19OQkEyMDc0X0ZSX0VNNDUyMzkwJnV0bV9jYW1wYWlnbj1CdXllciUyMEVuYWJsZW1lbnQmdXRtX2NvbnRlbnQ9MjNCRV9ER0xfRVM0X0VNKEVNLTQ1MjM5MClfRU0xX0NJX0VNRUFfQkVZT05EVEhFQ0FMTENFTlRFUl9GUi1GUiZ1dG1fbWVkaXVtPWVtYWlsJnV0bV9zb3VyY2U9TE1NUyI7fQ--&utm_source=LMMS&utm_content=23BE_DGL_ES4_EM(EM-452390)_EM1_CI_EMEA_BEYONDTHECALLCENTER_FR-FR&utm_medium=email&utm_campaign=Buyer%20Enablement&IxID=-4866225623043543495&CONID=CON-7718155&O=PrepareForTheCallCenterOfTomorrow_NBA2074_FR_EM452390"
data-lmms-field-map="{"emailaddress":"emailAddress","countryselectlist1":"countrySelectList1","utm-campaign":"utm_campaign","utm-source":"utm_source","utm-medium":"utm_medium","utm-content":"utm_content","utm-term":"utm_term","demandbase-company-name":"db_company_name","demandbase-sid":"db_sid","demandbase-industry":"db_industry","demandbase-sub-industry":"db_sub_industry","demandbase-revenue-range":"db_revenue_range","demandbase-street-address":"db_street_address","demandbase-city":"db_City","demandbase-state":"db_State","demandbase-zip":"db_Zip","demandbase-country-name":"db_country_name","demandbase-employee-range":"db_employee_range","demandbase-target-account":"db_target_account","demandbase-org-id":"db_org_id","demandbase-org-name":"db_org_name","demandbase-phone":"db_phone","globaloptout1":"globalOptOut1","firstname":null}"
data-lmms-drupal-email-field="emailaddress" data-lmms-user-data="[]" data-ecm-id="CONT-12746" data-ecm-language="French" data-ecm-file-format="PDF" data-drupal-selector="webform-submission-beyond-the-call-center-paragraph-1140526-add-form"
action="/fr/service-beyond-call-center?CONID=CON-7718155&IxID=-4866225623043543495&O=PrepareForTheCallCenterOfTomorrow_NBA2074_FR_EM452390&utm_campaign=Buyer%20Enablement&utm_content=23BE_DGL_ES4_EM%28EM-452390%29_EM1_CI_EMEA_BEYONDTHECALLCENTER_FR-FR&utm_medium=email&utm_source=LMMS"
method="post" id="webform-submission-beyond-the-call-center-paragraph-1140526-add-form" accept-charset="UTF-8" data-once="form-updated webform-details-toggle"
data-drupal-form-fields="edit-emailaddress,edit-countryselectlist1,recaptcha-v3-token,edit-actions-submit,edit-globaloptout1-n,edit-companyfullname">
<bolt-grid class="" gutter="small" row-gutter="small">
<bolt-grid-item column-start="1" column-span="12">
<div class="lmms-webform-header u-bolt-margin-bottom-medium" style="display: block;">
<h2 class="lmms-webform-heading lmms-webform-heading-personalized c-bolt-headline c-bolt-headline--bold c-bolt-headline--xlarge" style="display: block;">Télécharger le livre blanc, Alex</h2>
<h2 class="lmms-webform-heading lmms-webform-heading-generic u-bolt-margin-top-none c-bolt-headline c-bolt-headline--bold c-bolt-headline--xlarge" style="display: none;">Télécharger le livre blanc</h2>
<p class="lmms-webform-subheading lmms-webform-subheading-generic c-bolt-text c-bolt-text--regular c-bolt-text--normal c-bolt-text--xsmall" style="display: none;">(Merci de remplir tous les champs requis)</p>
<p class="lmms-webform-subheading lmms-webform-subheading-personalized u-negative-margin-top-xsmall c-bolt-text c-bolt-text--regular c-bolt-text--normal c-bolt-text--xsmall" style="display: none;"></p>
</div>
</bolt-grid-item>
<bolt-grid-item column-start="1" column-span="12" class="u-bolt-hidden">
<div class="js-form-item form-item js-form-type-email form-item-emailaddress js-form-item-emailaddress c-bolt-input-list__item" style="display: none;">
<input pattern="^((?!(@gmail|@yahoo|@ymail|@aol|@outlook|@icloud|@live|@wanadoo|@web|@me|@bk@|@163|@gmx|@googlemail|@t-online|@yandex|@naver|@mac|@hotmail)\..*).)*$"
data-pega-validate-message="Vous devez renseigner une adresse e-mail professionnelle valide pour continuer (les adresses Gmail, Yahoo, etc." class="form-email required c-bolt-input c-bolt-input--email is-filled"
data-drupal-selector="edit-emailaddress" type="email" id="edit-emailaddress" name="emailaddress" value="" size="60" maxlength="254" required="required" aria-required="true" placeholder="Saisir Adresse e-mail professionnelle"
data-google-analytics-et-processed="true" data-once="pega-validate-message" data-pega-lmms-prepopulated="1">
<div class="c-bolt-input-icons">
<bolt-input-icons>
<bolt-list display="inline" spacing="xsmall"><!---->
<div role="list" class="c-bolt-list c-bolt-list--align-start c-bolt-list--display-inline c-bolt-list--spacing-xsmall c-bolt-list--valign-center"><!----><!----><!----><!----></div>
<!---->
</bolt-list>
</bolt-input-icons>
</div>
<label for="edit-emailaddress" class="c-bolt-floating-label"> <span>Adresse e-mail professionnelle</span></label>
</div>
</bolt-grid-item><bolt-grid-item column-start="1" column-span="12" class="u-bolt-hidden">
<div class="js-form-item form-item js-form-type-select form-item-countryselectlist1 js-form-item-countryselectlist1 c-bolt-input-list__item" style="display: none;">
<select class="demandbase-country-target opt-in-country-element form-select required c-bolt-input c-bolt-input--select is-filled" data-drupal-selector="edit-countryselectlist1" id="edit-countryselectlist1" name="countryselectlist1"
required="required" aria-required="true" data-demandbase-prepopulated="1" data-pega-lmms-prepopulated="1">
<option value="" selected="selected">-- Sélectionner -- </option>
<option value="Afghanistan">Afghanistan</option>
<option value="Albania">Albania</option>
<option value="Algeria">Algeria</option>
<option value="American Samoa">American Samoa</option>
<option value="Andorra">Andorra</option>
<option value="Angola">Angola</option>
<option value="Anguilla">Anguilla</option>
<option value="Antarctica">Antarctica</option>
<option value="Antigua & Barbuda">Antigua & Barbuda</option>
<option value="Argentina">Argentina</option>
<option value="Armenia">Armenia</option>
<option value="Aruba">Aruba</option>
<option value="Ascension Island">Ascension Island</option>
<option value="Australia">Australia</option>
<option value="Austria">Austria</option>
<option value="Azerbaijan">Azerbaijan</option>
<option value="Bahamas">Bahamas</option>
<option value="Bahrain">Bahrain</option>
<option value="Bangladesh">Bangladesh</option>
<option value="Barbados">Barbados</option>
<option value="Belarus">Belarus</option>
<option value="Belgium">Belgium</option>
<option value="Belize">Belize</option>
<option value="Benin">Benin</option>
<option value="Bermuda">Bermuda</option>
<option value="Bhutan">Bhutan</option>
<option value="Bolivia">Bolivia</option>
<option value="Bosnia & Herzegovina">Bosnia & Herzegovina</option>
<option value="Botswana">Botswana</option>
<option value="Bouvet Island">Bouvet Island</option>
<option value="Brazil">Brazil</option>
<option value="British Indian Ocean Territory">British Indian Ocean Territory</option>
<option value="British Virgin Islands">British Virgin Islands</option>
<option value="Brunei">Brunei</option>
<option value="Bulgaria">Bulgaria</option>
<option value="Burkina Faso">Burkina Faso</option>
<option value="Burundi">Burundi</option>
<option value="Cambodia">Cambodia</option>
<option value="Cameroon">Cameroon</option>
<option value="Canada">Canada</option>
<option value="Canary Islands">Canary Islands</option>
<option value="Cape Verde">Cape Verde</option>
<option value="Caribbean Netherlands">Caribbean Netherlands</option>
<option value="Cayman Islands">Cayman Islands</option>
<option value="Central African Republic">Central African Republic</option>
<option value="Ceuta & Melilla">Ceuta & Melilla</option>
<option value="Chad">Chad</option>
<option value="Chile">Chile</option>
<option value="China">China</option>
<option value="Christmas Island">Christmas Island</option>
<option value="Clipperton Island">Clipperton Island</option>
<option value="Cocos (Keeling) Islands">Cocos (Keeling) Islands</option>
<option value="Colombia">Colombia</option>
<option value="Comoros">Comoros</option>
<option value="Congo - Brazzaville">Congo - Brazzaville</option>
<option value="Congo - Kinshasa">Congo - Kinshasa</option>
<option value="Cook Islands">Cook Islands</option>
<option value="Costa Rica">Costa Rica</option>
<option value="Croatia">Croatia</option>
<option value="Cuba">Cuba</option>
<option value="Curaçao">Curaçao</option>
<option value="Cyprus">Cyprus</option>
<option value="Czechia">Czechia</option>
<option value="Côte d’Ivoire">Côte d’Ivoire</option>
<option value="Denmark">Denmark</option>
<option value="Diego Garcia">Diego Garcia</option>
<option value="Djibouti">Djibouti</option>
<option value="Dominica">Dominica</option>
<option value="Dominican Republic">Dominican Republic</option>
<option value="Ecuador">Ecuador</option>
<option value="Egypt">Egypt</option>
<option value="El Salvador">El Salvador</option>
<option value="Equatorial Guinea">Equatorial Guinea</option>
<option value="Eritrea">Eritrea</option>
<option value="Estonia">Estonia</option>
<option value="Eswatini">Eswatini</option>
<option value="Ethiopia">Ethiopia</option>
<option value="Falkland Islands">Falkland Islands</option>
<option value="Faroe Islands">Faroe Islands</option>
<option value="Fiji">Fiji</option>
<option value="Finland">Finland</option>
<option value="France">France</option>
<option value="French Guiana">French Guiana</option>
<option value="French Polynesia">French Polynesia</option>
<option value="French Southern Territories">French Southern Territories</option>
<option value="Gabon">Gabon</option>
<option value="Gambia">Gambia</option>
<option value="Georgia">Georgia</option>
<option value="Germany">Germany</option>
<option value="Ghana">Ghana</option>
<option value="Gibraltar">Gibraltar</option>
<option value="Greece">Greece</option>
<option value="Greenland">Greenland</option>
<option value="Grenada">Grenada</option>
<option value="Guadeloupe">Guadeloupe</option>
<option value="Guam">Guam</option>
<option value="Guatemala">Guatemala</option>
<option value="Guernsey">Guernsey</option>
<option value="Guinea">Guinea</option>
<option value="Guinea-Bissau">Guinea-Bissau</option>
<option value="Guyana">Guyana</option>
<option value="Haiti">Haiti</option>
<option value="Heard & McDonald Islands">Heard & McDonald Islands</option>
<option value="Honduras">Honduras</option>
<option value="Hong Kong SAR China">Hong Kong SAR China</option>
<option value="Hungary">Hungary</option>
<option value="Iceland">Iceland</option>
<option value="India">India</option>
<option value="Indonesia">Indonesia</option>
<option value="Iran">Iran</option>
<option value="Iraq">Iraq</option>
<option value="Ireland">Ireland</option>
<option value="Isle of Man">Isle of Man</option>
<option value="Israel">Israel</option>
<option value="Italy">Italy</option>
<option value="Jamaica">Jamaica</option>
<option value="Japan">Japan</option>
<option value="Jersey">Jersey</option>
<option value="Jordan">Jordan</option>
<option value="Kazakhstan">Kazakhstan</option>
<option value="Kenya">Kenya</option>
<option value="Kiribati">Kiribati</option>
<option value="Kosovo">Kosovo</option>
<option value="Kuwait">Kuwait</option>
<option value="Kyrgyzstan">Kyrgyzstan</option>
<option value="Laos">Laos</option>
<option value="Latvia">Latvia</option>
<option value="Lebanon">Lebanon</option>
<option value="Lesotho">Lesotho</option>
<option value="Liberia">Liberia</option>
<option value="Libya">Libya</option>
<option value="Liechtenstein">Liechtenstein</option>
<option value="Lithuania">Lithuania</option>
<option value="Luxembourg">Luxembourg</option>
<option value="Macao SAR China">Macao SAR China</option>
<option value="Madagascar">Madagascar</option>
<option value="Malawi">Malawi</option>
<option value="Malaysia">Malaysia</option>
<option value="Maldives">Maldives</option>
<option value="Mali">Mali</option>
<option value="Malta">Malta</option>
<option value="Marshall Islands">Marshall Islands</option>
<option value="Martinique">Martinique</option>
<option value="Mauritania">Mauritania</option>
<option value="Mauritius">Mauritius</option>
<option value="Mayotte">Mayotte</option>
<option value="Mexico">Mexico</option>
<option value="Micronesia">Micronesia</option>
<option value="Moldova">Moldova</option>
<option value="Monaco">Monaco</option>
<option value="Mongolia">Mongolia</option>
<option value="Montenegro">Montenegro</option>
<option value="Montserrat">Montserrat</option>
<option value="Morocco">Morocco</option>
<option value="Mozambique">Mozambique</option>
<option value="Myanmar (Burma)">Myanmar (Burma)</option>
<option value="Namibia">Namibia</option>
<option value="Nauru">Nauru</option>
<option value="Nepal">Nepal</option>
<option value="Netherlands">Netherlands</option>
<option value="Netherlands Antilles">Netherlands Antilles</option>
<option value="New Caledonia">New Caledonia</option>
<option value="New Zealand">New Zealand</option>
<option value="Nicaragua">Nicaragua</option>
<option value="Niger">Niger</option>
<option value="Nigeria">Nigeria</option>
<option value="Niue">Niue</option>
<option value="Norfolk Island">Norfolk Island</option>
<option value="Northern Mariana Islands">Northern Mariana Islands</option>
<option value="North Korea">North Korea</option>
<option value="North Macedonia">North Macedonia</option>
<option value="Norway">Norway</option>
<option value="Oman">Oman</option>
<option value="Outlying Oceania">Outlying Oceania</option>
<option value="Pakistan">Pakistan</option>
<option value="Palau">Palau</option>
<option value="Palestinian Territories">Palestinian Territories</option>
<option value="Panama">Panama</option>
<option value="Papua New Guinea">Papua New Guinea</option>
<option value="Paraguay">Paraguay</option>
<option value="Peru">Peru</option>
<option value="Philippines">Philippines</option>
<option value="Pitcairn Islands">Pitcairn Islands</option>
<option value="Poland">Poland</option>
<option value="Portugal">Portugal</option>
<option value="Puerto Rico">Puerto Rico</option>
<option value="Qatar">Qatar</option>
<option value="Romania">Romania</option>
<option value="Russia">Russia</option>
<option value="Rwanda">Rwanda</option>
<option value="Réunion">Réunion</option>
<option value="Samoa">Samoa</option>
<option value="San Marino">San Marino</option>
<option value="Sark">Sark</option>
<option value="Saudi Arabia">Saudi Arabia</option>
<option value="Senegal">Senegal</option>
<option value="Serbia">Serbia</option>
<option value="Seychelles">Seychelles</option>
<option value="Sierra Leone">Sierra Leone</option>
<option value="Singapore">Singapore</option>
<option value="Sint Maarten">Sint Maarten</option>
<option value="Slovakia">Slovakia</option>
<option value="Slovenia">Slovenia</option>
<option value="Solomon Islands">Solomon Islands</option>
<option value="Somalia">Somalia</option>
<option value="South Africa">South Africa</option>
<option value="South Georgia & South Sandwich Islands">South Georgia & South Sandwich Islands</option>
<option value="South Korea">South Korea</option>
<option value="South Sudan">South Sudan</option>
<option value="Spain">Spain</option>
<option value="Sri Lanka">Sri Lanka</option>
<option value="St. Barthélemy">St. Barthélemy</option>
<option value="St. Helena">St. Helena</option>
<option value="St. Kitts & Nevis">St. Kitts & Nevis</option>
<option value="St. Lucia">St. Lucia</option>
<option value="St. Martin">St. Martin</option>
<option value="St. Pierre & Miquelon">St. Pierre & Miquelon</option>
<option value="St. Vincent & Grenadines">St. Vincent & Grenadines</option>
<option value="Sudan">Sudan</option>
<option value="Suriname">Suriname</option>
<option value="Svalbard & Jan Mayen">Svalbard & Jan Mayen</option>
<option value="Sweden">Sweden</option>
<option value="Switzerland">Switzerland</option>
<option value="Syria">Syria</option>
<option value="São Tomé & Príncipe">São Tomé & Príncipe</option>
<option value="Taiwan">Taiwan</option>
<option value="Tajikistan">Tajikistan</option>
<option value="Tanzania">Tanzania</option>
<option value="Thailand">Thailand</option>
<option value="Timor-Leste">Timor-Leste</option>
<option value="Togo">Togo</option>
<option value="Tokelau">Tokelau</option>
<option value="Tonga">Tonga</option>
<option value="Trinidad & Tobago">Trinidad & Tobago</option>
<option value="Tristan da Cunha">Tristan da Cunha</option>
<option value="Tunisia">Tunisia</option>
<option value="Turkmenistan">Turkmenistan</option>
<option value="Turks & Caicos Islands">Turks & Caicos Islands</option>
<option value="Tuvalu">Tuvalu</option>
<option value="Türkiye">Türkiye</option>
<option value="U.S. Outlying Islands">U.S. Outlying Islands</option>
<option value="U.S. Virgin Islands">U.S. Virgin Islands</option>
<option value="Uganda">Uganda</option>
<option value="Ukraine">Ukraine</option>
<option value="United Arab Emirates">United Arab Emirates</option>
<option value="United Kingdom">United Kingdom</option>
<option value="United States">United States</option>
<option value="Uruguay">Uruguay</option>
<option value="Uzbekistan">Uzbekistan</option>
<option value="Vanuatu">Vanuatu</option>
<option value="Vatican City">Vatican City</option>
<option value="Venezuela">Venezuela</option>
<option value="Vietnam">Vietnam</option>
<option value="Wallis & Futuna">Wallis & Futuna</option>
<option value="Western Sahara">Western Sahara</option>
<option value="Yemen">Yemen</option>
<option value="Zambia">Zambia</option>
<option value="Zimbabwe">Zimbabwe</option>
<option value="Åland Islands">Åland Islands</option>
</select>
<div class="c-bolt-input-icons"><bolt-input-icons><bolt-list display="inline" spacing="xsmall"><!---->
<div role="list" class="c-bolt-list c-bolt-list--align-start c-bolt-list--display-inline c-bolt-list--spacing-xsmall c-bolt-list--valign-center"><!----><!----><bolt-list-item last=""><!---->
<div role="listitem" class="c-bolt-list-item c-bolt-list-item--display-inline c-bolt-list-item--last-item c-bolt-list-item--spacing-xsmall">
<!---->
<div class="c-bolt-input-icon"><svg class="e-bolt-icon e-bolt-icon--medium" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 32 32" aria-hidden="true">
<path fill="#151619" fill-rule="evenodd" d="M26.6 12.4c.6-.6.6-1.6 0-2.2s-1.6-.6-2.2 0L16 18.5l-8.3-8.4c-.6-.6-1.6-.6-2.2 0-.3.4-.5.8-.5 1.2s.2.8.5 1.1l9.4 9.4c.6.6 1.6.6 2.2 0z" clip-rule="evenodd"></path>
</svg></div><!---->
</div>
<!---->
</bolt-list-item><!----><!----></div>
<!---->
</bolt-list></bolt-input-icons></div>
<label for="edit-countryselectlist1" class="c-bolt-floating-label"> <span>Pays</span></label>
</div>
</bolt-grid-item><input data-drupal-selector="edit-utm-campaign" type="hidden" name="utm_campaign" value="Buyer%20Enablement">
<input data-drupal-selector="edit-utm-source" type="hidden" name="utm_source" value="LMMS">
<input data-drupal-selector="edit-utm-medium" type="hidden" name="utm_medium" value="email">
<input data-drupal-selector="edit-utm-content" type="hidden" name="utm_content" value="23BE_DGL_ES4_EM(EM-452390)_EM1_CI_EMEA_BEYONDTHECALLCENTER_FR-FR">
<input data-drupal-selector="edit-utm-term" type="hidden" name="utm_term" value="[current-page:query:utm_term]">
<input data-drupal-selector="edit-demandbase-company-name" type="hidden" name="demandbase_company_name" value="Functional Backpacks Ltd">
<input data-drupal-selector="edit-demandbase-sid" type="hidden" name="demandbase_sid" value="130024826">
<input data-drupal-selector="edit-demandbase-industry" type="hidden" name="demandbase_industry" value="Apparel">
<input data-drupal-selector="edit-demandbase-sub-industry" type="hidden" name="demandbase_sub_industry" value="Clothing">
<input data-drupal-selector="edit-demandbase-revenue-range" type="hidden" name="demandbase_revenue_range" value="0">
<input data-drupal-selector="edit-demandbase-street-address" type="hidden" name="demandbase_street_address" value="The White House Greenalls Avenue">
<input data-drupal-selector="edit-demandbase-city" type="hidden" name="demandbase_city" value="Warrington">
<input data-drupal-selector="edit-demandbase-state" type="hidden" name="demandbase_state" value="North West">
<input data-drupal-selector="edit-demandbase-zip" type="hidden" name="demandbase_zip" value="WA4 6HL">
<input data-drupal-selector="edit-demandbase-country-name" type="hidden" name="demandbase_country_name" value="United Kingdom">
<input data-drupal-selector="edit-demandbase-employee-range" type="hidden" name="demandbase_employee_range" value="0">
<input data-drupal-selector="edit-demandbase-target-account" type="hidden" name="demandbase_target_account" value="">
<input data-drupal-selector="edit-demandbase-org-id" type="hidden" name="demandbase_org_id" value="">
<input data-drupal-selector="edit-demandbase-org-name" type="hidden" name="demandbase_org_name" value="">
<input data-drupal-selector="edit-demandbase-phone" type="hidden" name="demandbase_phone" value="">
<bolt-grid-item column-start="1" column-span="12" class="u-bolt-hidden">
<div class="captcha captcha-type-challenge--recaptcha-v3" data-drupal-selector="edit-captcha">
<div class="captcha__element">
<input data-drupal-selector="edit-captcha-sid" type="hidden" name="captcha_sid" value="171305931">
<input data-drupal-selector="edit-captcha-token" type="hidden" name="captcha_token" value="cMQYrGzuClkYZ_bqVwBBrLgXLszzUMgatM3b4V_XCMo">
<input id="recaptcha-v3-token" class="recaptcha-v3-token" data-recaptcha-v3-action="recaptcha_v3" data-recaptcha-v3-site-key="6LfvkaUZAAAAAEIc6jp4-vTKGFve18va4bn7iy0r" data-drupal-selector="edit-captcha-response" type="hidden"
name="captcha_response"
value="03AFcWeA69aUyhSGtwkORj2lS4rIl1FCITcXouoMknjopiBtAIujZTX9Py_buNejy4Tjirw1rIyGSPtXU5JaTDgCWhuRRxQZzRQScKaqqv3mMYDy86SCNXVfAezbxfmOEVLDMEG-SmvNHlh0CWKN5bETVH3Ylka8tNVYnxKAZWB2u2aGw8_CENddJr1ySsK8WA8vp2h5UBY544-xFaxrwaX2bOHOPPz6Qz7lFvOKTcDiGljpDFR1KTD94X-7nsLxBe9npcop16o61fpL-GO0fa37bp6QqmE09VYUx-xsqnvWGPQkk8ow3LPmEWBjT2muRpg0wroEG2Nhvc7nXzDwBWSmcFREwIgTFFe3cOfUg881eVLwXHvT925Fp8fJNDwNKXbrpsM4u7rEGs6u-2JY_qObTZbcVPsAZQHLFbrLwlOsFUFqri84-XarAbIMgmNx0oLP9ZW_105wW1Nxa-sfnRPQwOXCOV9epCV7-OLmnuZNn2vnFoxOm1Uo7ayBAXXdSD9YriYXTCJd3o-i5dkzUAohaFVMKa6f7eeU9KhaHh8yE9w0TfEYRf_jErIcOZ89xtvhWYgPhP1PEx0R0qf0N3fJY50-nCfMGQWN6EfmllyL1WpYCeQO4MEA4J0KclP0CcCvfOx6edhq6B0O90pjXo0Ts8a-SkEkBeRhDugHSHrDfQok6auWjqOwd4-uUAfUUKrOwdrDHifP322rTeqwp99_2m17qKohVJUIjltCjK1vNPe9GJl8g-1lfBPh7CSeJUaykZ2edq44D54SlL50hXPgKYgklVGHENWC_592x3fOfLUPJFvJepFbEynf5zMocqISiTfw4k5W2pMG06JFqlnCeYvN_I9e2YaA"
data-once="recaptcha-v3-token">
<input data-drupal-selector="edit-is-recaptcha-v3" type="hidden" name="is_recaptcha_v3" value="1">
</div>
</div>
</bolt-grid-item><bolt-grid-item column-start="1" column-span="12" class="o-bolt-grid__cell--bottom">
<div class="form-actions webform-actions js-form-wrapper form-wrapper" data-drupal-selector="edit-actions" id="edit-actions" style="display: block;">
<button class="webform-button--submit button button--primary js-form-submit form-submit e-bolt-button e-bolt-button--block" data-drupal-selector="edit-actions-submit" data-disable-refocus="true" type="submit" id="edit-actions-submit"
name="op" value="Télécharger" data-google-analytics-et-processed="true" data-once="form-submit webform-submit drupal-ajax post-submission-download gautmp.ga4.download"><span class="e-bolt-button__icon-before" aria-hidden="true"><svg
class="e-bolt-icon e-bolt-icon--medium" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 32 32" aria-hidden="true">
<g fill="#151619" fill-rule="evenodd" clip-rule="evenodd">
<path
d="M28.1 28.6H3.9c-.9 0-1.7.8-1.7 1.7S3 32 3.9 32h24.3c.9 0 1.7-.8 1.7-1.7-.1-.9-.8-1.7-1.8-1.7M15 25.5c.2.3.6.5 1 .5s.8-.2 1-.5l9.1-10.9c.3-.4.4-.9.1-1.3-.2-.4-.7-.7-1.2-.7h-4.4V0h-9.1v12.7H6.9c-.5 0-.9.3-1.2.7-.1.2-.1.3-.1.5 0 .3.1.5.3.7z">
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</g>
</svg></span>Télécharger </button>
</div>
</bolt-grid-item><bolt-grid-item column-start="1" column-span="12">
<fieldset class="opt-in-target checkboxes--wrapper fieldgroup form-composite webform-composite-hidden-title js-webform-type-checkboxes webform-type-checkboxes js-form-item form-item js-form-wrapper form-wrapper c-bolt-fieldset"
data-drupal-selector="edit-globaloptout1" id="edit-globaloptout1--wrapper" style="display: block;">
<legend class="c-bolt-legend">
<h2 class="visually-hidden c-bolt-headline c-bolt-headline--bold c-bolt-headline--small c-bolt-headline--uppercase">Se désinscrire</h2>
</legend>
<div class="c-bolt-input-list">
<div id="edit-globaloptout1" class="js-webform-checkboxes webform-options-display-one-column form-checkboxes">
<div class="js-form-item form-item js-form-type-checkbox form-item-globaloptout1-n js-form-item-globaloptout1-n c-bolt-input-list__item">
<input class="opt-in-target form-checkbox c-bolt-input c-bolt-input--checkbox is-filled" data-drupal-selector="edit-globaloptout1-n" type="checkbox" id="edit-globaloptout1-n" name="globaloptout1[N]" value="N"
placeholder="Saisir Recevoir par e-mail les actualités, rapports d'analystes et évènements de Pega. Vous pouvez vous désabonner à tout moment." data-google-analytics-et-processed="true">
<label for="edit-globaloptout1-n" class="c-bolt-inline-label c-bolt-inline-label--checkbox"> <span>Recevoir par e-mail les actualités, rapports d'analystes et évènements de Pega. Vous pouvez vous désabonner à tout moment.</span></label>
</div>
</div>
</div>
</fieldset>
</bolt-grid-item> <bolt-grid-item class="lmms-webform-loader u-bolt-hidden" column-start="1" column-span="12" style="display: none;">
<div class="lmms-webform-loader" style="display: none;">
<p>Veuillez patienter un instant. Nous traitons votre demande.</p>
<img src="https://www.pega.com/modules/shared/pega_lmms/modules/pega_lmms_webform/images/loading-placeholder.svg">
</div>
</bolt-grid-item>
<input data-drupal-selector="edit-mktid" type="hidden" name="MKTID" value="C- {pr}M67/LjAS5DED1FcY2PA+LwHYz+WIY4aczj21u863WcU=" data-pega-lmms-prepopulated="1">
<input data-drupal-selector="edit-mktsessid" type="hidden" name="MKTSESSID" value="b837ac5694774624a2a6da0a98210492_20241009T085748.588 GMT" data-pega-lmms-prepopulated="1">
<input data-drupal-selector="edit-elq-guid" type="hidden" name="ELQ_GUID" value="">
<input data-drupal-selector="edit-interaction-id" type="hidden" name="INTERACTION_ID" value="-4866225623043543495" data-pega-lmms-prepopulated="1">
<input data-drupal-selector="edit-parent-offer-id" type="hidden" name="PARENT_OFFER_ID" value="">
<input data-drupal-selector="edit-offer-id" type="hidden" name="OFFER_ID" value="PrepareForTheCallCenterOfTomorrow_NBA2074_FR_EM452390" data-pega-lmms-prepopulated="1">
<input data-drupal-selector="edit-form-url" type="hidden" name="FORM_URL" value="https://www.pega.com/fr/service-beyond-call-center">
<input data-drupal-selector="edit-first-page-url" type="hidden" name="FIRST_PAGE_URL" value="https://www.pega.com/fr/service-beyond-call-center">
<input data-drupal-selector="edit-page-terms" type="hidden" name="PAGE_TERMS"
value="{"contactconv-1":["Content & Trials"],"contactconv-2":["Thought Leadership"],"horprd-1":["Customer Service"],"challenge-1":["Customer Service"],"vintent-1":["Learn"]}"
data-pega-lmms-prepopulated="1">
<input data-drupal-selector="edit-challenge" type="hidden" name="CHALLENGE" value="Customer Service" data-pega-lmms-prepopulated="1">
<input data-drupal-selector="edit-country" type="hidden" name="COUNTRY" value="">
<input data-drupal-selector="edit-functional-area" type="hidden" name="FUNCTIONAL_AREA" value="">
<input data-drupal-selector="edit-geographic-region" type="hidden" name="GEOGRAPHIC_REGION" value="">
<input data-drupal-selector="edit-industry" type="hidden" name="INDUSTRY" value="">
<input data-drupal-selector="edit-industry-segment" type="hidden" name="INDUSTRY_SEGMENT" value="">
<input data-drupal-selector="edit-platform-capability" type="hidden" name="PLATFORM_CAPABILITY" value="">
<input data-drupal-selector="edit-product-area" type="hidden" name="PRODUCT_AREA" value="Customer Service" data-pega-lmms-prepopulated="1">
<input data-drupal-selector="edit-product" type="hidden" name="PRODUCT" value="">
<input data-drupal-selector="edit-product-sub-area" type="hidden" name="PRODUCT_SUB_AREA" value="">
<input data-drupal-selector="edit-language" type="hidden" name="LANGUAGE" value="">
<input data-drupal-selector="edit-content-type" type="hidden" name="CONTENT_TYPE" value="">
<input data-drupal-selector="edit-sales-stage" type="hidden" name="SALES_STAGE" value="">
<input data-drupal-selector="edit-topic-area" type="hidden" name="TOPIC_AREA" value="">
<input data-drupal-selector="edit-intent" type="hidden" name="INTENT" value="Learn" data-pega-lmms-prepopulated="1">
<input data-drupal-selector="edit-cdh-content-id" type="hidden" name="CDH_CONTENT_ID" value="">
<input data-drupal-selector="edit-utm-source" type="hidden" name="utm_source" value="LMMS">
<input data-drupal-selector="edit-utm-content" type="hidden" name="utm_content" value="23BE_DGL_ES4_EM(EM-452390)_EM1_CI_EMEA_BEYONDTHECALLCENTER_FR-FR">
<input data-drupal-selector="edit-utm-medium" type="hidden" name="utm_medium" value="email">
<input data-drupal-selector="edit-utm-keyword" type="hidden" name="utm_keyword" value="">
<input data-drupal-selector="edit-utm-campaign" type="hidden" name="utm_campaign" value="Buyer%20Enablement">
<input autocomplete="off" data-drupal-selector="form-eyt23lms97ywq994fycc9edct-naewozuedvq4vr8n4" type="hidden" name="form_build_id" value="form-Eyt23LMS97YWq994fycc9EDct-naewOZueDvq4VR8n4">
<input data-drupal-selector="edit-webform-submission-beyond-the-call-center-paragraph-1140526-add-form" type="hidden" name="form_id" value="webform_submission_beyond_the_call_center_paragraph_1140526_add_form">
<bolt-grid-item column-start="1" column-span="12">
<div class="lmms-webform-footer" style="display: block;">
<a href="/fr/pega_lmms/reset?destination=/fr/service-beyond-call-center%3FCONID%3DCON-7718155%26IxID%3D-4866225623043543495%26O%3DPrepareForTheCallCenterOfTomorrow_NBA2074_FR_EM452390%26utm_campaign%3DBuyer%2520Enablement%26utm_content%3D23BE_DGL_ES4_EM%2528EM-452390%2529_EM1_CI_EMEA_BEYONDTHECALLCENTER_FR-FR%26utm_medium%3Demail%26utm_source%3DLMMS" class="lmms-webform-reset-link" style="display: inline;">Si vous n’êtes pas Alex, cliquez ici.</a>
</div>
</bolt-grid-item>
<div class="companyfullname-textfield js-form-wrapper form-wrapper" style="display: none !important;">
<div class="js-form-item form-item js-form-type-textfield form-item-companyfullname js-form-item-companyfullname c-bolt-input-list__item">
<input autocomplete="off" data-drupal-selector="edit-companyfullname" type="text" id="edit-companyfullname" name="companyfullname" value="" size="20" maxlength="128" class="form-text c-bolt-input c-bolt-input--text"
placeholder="Saisir Leave this field blank" data-google-analytics-et-processed="true">
<div class="c-bolt-input-icons">
<bolt-input-icons>
<bolt-list display="inline" spacing="xsmall"><!---->
<div role="list" class="c-bolt-list c-bolt-list--align-start c-bolt-list--display-inline c-bolt-list--spacing-xsmall c-bolt-list--valign-center"><!----><!----><!----><!----></div>
<!---->
</bolt-list>
</bolt-input-icons>
</div>
<label for="edit-companyfullname" class="c-bolt-floating-label"> <span>Leave this field blank</span></label>
</div>
</div>
</bolt-grid>
</form>Text Content
Passer directement au contenu principal WE'D PREFER IT IF YOU SAW US AT OUR BEST. Pega.com is not optimized for Internet Explorer. For the optimal experience, please use: * Google Chrome * Mozilla Firefox * Microsoft Edge Close Deprecation Notice Close Deprecation Notice OUBLIEZ LE CENTRE D’APPELS PASSEZ AU CENTRE D’ENGAGEMENT CLIENT ASSISTÉ PAR L’IA Aperçu Aperçu Aperçu Aperçu Découvrez comment réorganiser votre stratégie autour du parcours client Découvrez comment trouver une solution pour vos clients, sans les faire attendre Découvrez comment simplifier l’expérience des clients, mais aussi celle des agents Les centres de contact ont évolué : avec plus de canaux et de technologies avancées à gérer, avoir la bonne stratégie peut faire toute la différence. Lisez notre livre blanc pour découvrir comment transformer vos centres d’appels en centres d’engagement client modernes. TÉLÉCHARGER LE LIVRE BLANC, ALEX TÉLÉCHARGER LE LIVRE BLANC (Merci de remplir tous les champs requis) Adresse e-mail professionnelle -- Sélectionner -- AfghanistanAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua & BarbudaArgentinaArmeniaArubaAscension IslandAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBosnia & HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBritish Virgin IslandsBruneiBulgariaBurkina FasoBurundiCambodiaCameroonCanadaCanary IslandsCape VerdeCaribbean NetherlandsCayman IslandsCentral African RepublicCeuta & MelillaChadChileChinaChristmas IslandClipperton IslandCocos (Keeling) IslandsColombiaComorosCongo - BrazzavilleCongo - KinshasaCook IslandsCosta RicaCroatiaCubaCuraçaoCyprusCzechiaCôte d’IvoireDenmarkDiego GarciaDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEswatiniEthiopiaFalkland IslandsFaroe IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard & McDonald IslandsHondurasHong Kong SAR ChinaHungaryIcelandIndiaIndonesiaIranIraqIrelandIsle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKosovoKuwaitKyrgyzstanLaosLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacao SAR ChinaMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmar (Burma)NamibiaNauruNepalNetherlandsNetherlands AntillesNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorthern Mariana IslandsNorth KoreaNorth MacedoniaNorwayOmanOutlying OceaniaPakistanPalauPalestinian TerritoriesPanamaPapua New GuineaParaguayPeruPhilippinesPitcairn IslandsPolandPortugalPuerto RicoQatarRomaniaRussiaRwandaRéunionSamoaSan MarinoSarkSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint MaartenSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth Georgia & South Sandwich IslandsSouth KoreaSouth SudanSpainSri LankaSt. BarthélemySt. HelenaSt. Kitts & NevisSt. LuciaSt. MartinSt. Pierre & MiquelonSt. Vincent & GrenadinesSudanSurinameSvalbard & Jan MayenSwedenSwitzerlandSyriaSão Tomé & PríncipeTaiwanTajikistanTanzaniaThailandTimor-LesteTogoTokelauTongaTrinidad & TobagoTristan da CunhaTunisiaTurkmenistanTurks & Caicos IslandsTuvaluTürkiyeU.S. Outlying IslandsU.S. Virgin IslandsUgandaUkraineUnited Arab EmiratesUnited KingdomUnited StatesUruguayUzbekistanVanuatuVatican CityVenezuelaVietnamWallis & FutunaWestern SaharaYemenZambiaZimbabweÅland Islands Pays Télécharger SE DÉSINSCRIRE Recevoir par e-mail les actualités, rapports d'analystes et évènements de Pega. Vous pouvez vous désabonner à tout moment. Veuillez patienter un instant. Nous traitons votre demande. Si vous n’êtes pas Alex, cliquez ici. Leave this field blank Télécharger Et maintenant, découvrez... Rapport Forrester Pega, une des meilleures offres CRM selon Forrester Découvrez comment Pega s'est démarqué dans plusieurs critères, avec les meilleures notes. Suivez-nous LinkedIn X (Twitter) Facebook YouTube Conditions d'utilisation Confidentialité Contact @Pega.com Gestion des cookies ©2024 Pegasystems, Inc. This web page is not in your browser's default language. Do you want to view the page in your default language? No, continue in French Yes, view in English No, continue in French Yes, view in English Remember my preferred language setting.