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SIGNING
Find answers to your eSignature signing questions.
* 1,009 Topics
* 2,869 Replies
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1009 Topics
Recently Active
Most Replies Most views Newest First
Q
qpwoei102938Newcomer
asked in Signing
I signed a scam document
I signed a scam hotel reservation email (sender: royal-visit.com). Only found
out today that this sender has nothing to do with the event I am attending and
that the email was a scam. The signed document was a legitimate docusign
envelope. I haven’t provided any credit card info. What should I do?
02
C
43 minutes ago
H
HBARNHARTNewcomer
asked in Signing
action required docusign scam
hello.. I have a action required for signature from paypal scam that I’m having
problems trying to safely remove.
01
N
4 hours ago
E
EmWill612Newcomer
asked in Signing
How to Remove Envelope from "Waiting for Others" After One Party Signed Outside
of DocuSign
I sent an envelope that required signatures from several parties. All but one
party signed through DocuSign. One party signed outside of DocuSign, and we've
already received the signed document. However, the envelope is still showing as
"waiting for others" for that party. What's the best way to get the envelope out
of the "waiting for others" status, since we already have the signature? Is
there a way to mark that recipient as complete or finalize the envelope without
their DocuSign signature?
01
L
5 hours ago
AlWoernerNewcomer
asked in Signing
Receipt notification for a document to be signed
A few times a year I am receiving contract documents by trade show organizer to
be signed. I am using a free account with Docusign to have my signed contracts
stored online as a backup. The account type is called “Freemium”. Five days ago
I received two new contracts, but this time without any e-mail notification in
my mailbox account. It seems someone has switched them off. Only by logging into
my online account with Docusign I were able to view and download my docuements,
where in the past I always received an e-mail and the document as an e-mail.
I’ve also checked the spam folder with no results in there. How do I activate
such e-mail notifications again ?
03
6 hours ago
M
mckenzieNewcomer
asked in Signing
Witness
When a witness is to sign a document do they have to visibly witness the signer
signing (say through facetime) or is the security on the computer enough to
verify that the witness has witnessed the signature.
17
C
20 hours ago
V
voconnorNewcomer
asked in Signing
Easier way to sign a bunch of docs for the same recipient?
I have a situation where I have multiple documents going to the same person for
signature in the same envelope. It appears that the signor has to click through
each individual field to sign each document. So they are signing/clicking
through 20 different times in the same envelope. Is there a setting or an easier
way where they can sign one time but the signature and date fields get copied to
all other signature fields in the envelope so they only have to sign/date one
time instead of having to click through each of the 20 signature fields
separately?
02
C
20 hours ago
N
npateNewcomer
asked in Signing
Can a document be locked until a received signature is collected, then the
document will open for review?
I want to send out a document that needs to have a correct received on date and
signature, would it be possible in any way to have the recipient have to sign
that portion of the document before the rest of it opens for viewing (maybe, if
possible, to add an alert “this is only a received confirmation signature....”
12
C
20 hours ago
T
tputnamNewcomer
asked in Signing
Unable to open or download completed document
I sent a document for signatures, including my own and received the completion
email notification. I then sign in and download, however when I try to open the
document, I get an error “We can't open this file, something went wrong”. I have
never come across this.
02
N
23 hours ago
K
Kristin W.Newcomer
asked in Signing
Signing history view
Is there a way to give access to the Signer’s timeline to another person,
throughout the process? More than just after final reciept of all signatures?
02
N
1 day ago
N
neptuneglobalNewcomer
asked in Signing
Can you have an optional second signer?
I have an account opening agreement with an option to have a second signer as an
additional account holder. So far, I can’t figure out a way to leave that area
as optional. If I setup two signers, it requires both to be filled out. So I
have created a separate agreement for the single signer and one for multiple. If
possible, I would like to run it all through the same document. Is there a way
to do this?
03
N
1 day ago
J
JeromeDNewcomer
asked in Signing
Troubleshoot with document
Hello, Customer send us a document to sign but when we clinck on the link we
have this issue : The customer sent us 2 times the document but same issue.
Someone have an idea ? Thanks, Jérôme
14
A
1 day ago
J
JasM88Newcomer
asked in Signing
Changing signature when person signs in three different capacities
Hello, I need to sign the same document in three different capacities, meaning
three different signatures for me including one under a power of attorney for a
relative. But when I click on and open the document, my Docusign signature
defaults to the one I use for myself and not the one I have adopted that
includes a POA designation typed after my name. I don’t get an option to select
which of my three signatures to use when I first open the doc. How can I toggle
between the three signatures, as appropriate? Thank you for helping!
03
J
1 day ago
S
sammy_rabieiNew Voice
asked in Signing
Anchor string not being detected if string is added to the PDF dynamically
I am generating a PDF that prints values into text fields on the PDF. One of the
values that prints is being used as an anchor string for a required signature.
The string is as follows: /required_buyer_signature/ I then flatten the PDF and
send it to docusign to obtain signatures. However, docusign is unable to detect
the anchor string. When I open the pdf that is generated in adobe reader and use
adobe’s search functionality to search for “/required_buyer_signature/”, it’s
able to find the string (see screenshot below). Is there any reason why docusign
is not able to detect the anchor string? NOTE: when i change the anchor string
to something that is on the PDF document itself (e.g. “By signing below”),
meaning the value is not dynamically generated, then docusign is able to find
the anchor string and places the signature tab over that string. So I’ve
narrowed the issue down to docusign not detecting dynamically generated values
that print inside a PDF text box, but I assumed flatteni
01
S
1 day ago
G
Gordon.WallaceNewcomer
asked in Signing
Not receiving signed documents
I am having this happen with two envelopes. Both signers have signed the
documents, but I have received nothing back. One emailed me a copy of the
Docusigned document - it all looks correctly signed. But the history of the
envelope still says ‘Needs to Sign’. I have received nothing back.
04
C
1 day ago
L
lildudeNewcomer
asked in Signing
page wont load
page wont load after signin why ?
01
N
2 days ago
E
EcpNewcomer
asked in Signing
Not getting docusign emails
Not receiving emails from expired links, also not getting new links to sign
documents (this is affecting more than just me in my organisation but Docusign
is working fine for others). Made sure not on blocked email list and on safe
receipients list but this has made no difference.
05
C
2 days ago
V
Victoria-nolaNewcomer
asked in Signing
Fraudulent SIGNED document in my account marked "Completed"
I received an email claiming I completed a Docusign document with an invoice for
$399.69, AND the “completed” document is IN MY ACCOUNT, marked as “completed”
even though I never signed it!! I reported the email as spam and flushed it from
my system. I want to report the fraudulent document, but in following the
instructions on the “how to report fraud” page, I am unable to get to a place
that offers “Report Abuse” via any link available in connection to that
FRAUDULENT completed document. I have sent 2 separate complaints to the
security@docusign.com reporting address, and 1 separate complaint to the
spam@docusign address, as directed on your website. I have heard NOTHING and
this FRAUDULENT “completed” document remains in my account register. It is
EXTREMELY alarming that a fraudulent document was processed by Docusign and is
sitting in my account and nothing is being done about it. I need to know if my
account is compromised. I need to know what is being done about this actual
intru
06
A
2 days ago
S
seeJNewcomer
asked in Signing
Red Square issue
Hey all, I’ve tried searching similar threads to find the issue and cannot seem
to find it. I sent a customer a docusign to fill out to start a service
requiring a signature, title, and date. There is a small red square that appears
that I did not add and will not check/fill no matter what my customer does. I
have also tried resending the document after recompleting the fields and ran
into the same issue. if someone has an answer to this problem it would be
greatly appreciated as my client cannot send the completed docusign with the
required fields I requested. The screenshot I am providing is from a mobile
phone but the issue persists even on a computer.
02
S
2 days ago
A
alexdenNewcomer
asked in Signing
Is it possible to make test signature?
Hi! I am new here. I've just created new document for signing. How can I check
for myself that everything is ok with my document (every fields at their places,
everything is clear what and how to fill etc) before agent sees one and starts
to bombarding me with questions (how should I fill this?, what is the field for?
and so on)? In general, I would like to see what signer sees and do everything
(fill in fields) signer should do before real sending. Yes, and sign in too. Is
there some standard option for checking? If my question is standard one of in
FAQ please share with me the link where one cleared. And my apologize, I tried
to find but got no useful info.
01
2 days ago
M
MRSNewcomer
asked in Signing
title under Signer Events
Anyone know how to update an outdated title of the signer that appears in Signer
Events. (This individual doesn’t have a DocuSign account) Thanks!
02
A
4 days ago
lvincentNew Voice
asked in Signing
Issue with Unclickable Signature Button in Focus View on DocuSign
Hello, I am encountering an issue with the "focus view" feature on DocuSign.
When I click "Next" to go to the signing location, part of the signature button
becomes unclickable (an interdiction icon appears). However, when I navigate to
this button using the scroll bar, this issue does not occur. To better
illustrate the problem, I have attached a GIF showing this behavior. Could you
please explain why this happens and how to resolve it? Thank you in advance for
your assistance. Best regards,
03
N
4 days ago
L
Lisa FNewcomer
asked in Signing
How can I see who is being requested to sign a document, and where their
signature is being requested?
If someone sends me a document to sign, how can I see who else is being
requested to sign and where their signature is required? I want to be sure the
correct people are being requested to sign a document, and that their signature
is being requested in the correct places on the document.
02
N
4 days ago
S
SlavoieNewcomer
asked in Signing
How to make all documents in envelope 'must be signed'.
Hello, I’m new to docusign and really like it so far. Situation: I sent 2
documents for signature in an envelope to 2 signatories. Both documents required
1 signature from each person. Only one document came back signed even though the
status said that the envelope is complete. Question: What should I have done
differently or did I miss before sending the documents to make the 2 documents
‘must sign’ for the signatories? Thank you for your time. Really appreciate it.
S
02
S
5 days ago
OlivierUpstairsNewcomer
asked in Signing
XAdES, CAdES or PAdES ?
Hello everyone! Public RFPs in the EU often require our offer submissions be
signed using XAdES, CAdES or PAdES signatures. When using DocuSign as a normal,
typical, subscribed user : what format am I using? Is it one of the 3 ? Or
should I purchase additional solutions to be able to sign with one of these 3
formats? I coudn’t find clear information on this on the Help page.(To clarify :
I need to sign the documents that I submit to the RFP, it’s not about signing a
document that is submitted to me by someone else. So, how do I sign in XAdES,
CAdES or PAdES?) Thanks for any help!
04
B
5 days ago
I
IFDNewcomer
asked in Signing
3d party account
Can i establish user for the third party, so I will be only payer, without any
access to any documents traffic? thanks,
02
N
5 days ago
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