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CHARGEBEE PRIVACY NOTICE
Effective Date: 18 Jul 2024
For prior version, please click here
CHARGEBEE INC. (“Chargebee”, "We", "Us" or "Our") is committed to protecting
your privacy. This Privacy Notice describes how Chargebee collects, uses, shares
and otherwise processes the personal information of individuals covered by this
Privacy Notice, including choices and rights available to such individuals with
respect to their personal information.
This Privacy Notice applies to all customers and end customers of Our products
and services, visitors of www.chargebee.com, www.brightback.com www.rev-lock.com
and www.numberz.co (“Website”) and individuals who engage with us or We engage
with, whereby We control or determine the means and purposes of processing their
personal information (“You” or “Your”). Such engagement includes but is not
limited to availing Our products and services, engaging with Us for recruitment
purposes, attending events that We host and any other engagement with Us
relating to sales, marketing and research purposes, including when we engage
with our partner and service providers. It applies to personal information that
We may either collect directly from You or from third parties, in certain cases.
We encourage You to read this Privacy Notice in conjunction with any other
information that We may provide to You at the time of collection or processing
of Your personal information, including in the form of notices specific to such
engagement.
Our Website is not intended for use by individuals under the age of 16 years or
who are otherwise considered as minors under the law they are subject to, and
consequently, such individuals are prohibited from using Our Website or engaging
with Us. We do not knowingly collect any personal information from such
individuals and You are also prohibited from sharing personal information
pertaining to such individuals to Us. If you are a parent or legal guardian and
believe Your child has given Us information and You did not provide consent,
please contact Us at the email and address provided below under “Contact Us.
WHAT PERSONAL INFORMATION DO WE COLLECT ABOUT YOU?
Depending on who You are and how We are engaging with You, We may collect
information including:
* Personal identifiers such as name, email address, contact number, mailing
address, identification number, signature;
* General information such as location data, title, position, industry, area of
work;.
* Online identifiers such asIP address, device identifier, browser identifier,
internet service provider, operating system, date/time stamp, clickstream
data, geolocation data, cookies, beacons, pixel tags, log files and mobile ad
identifiers or similar technology, unique pseudonyms and other persistent and
probabilistic identifiers that can be used to identify a particular
individual or device;
* Internet or other electronic network activity information such as browsing
history, search history, and information regarding Your interaction with an
internet website or use of a website, application or advertisement,
information from analytics services (such as Google and Visual Website
Optimiser);
* Engagement specific information such as
* Educational qualifications, work experience, skills, employment history,
remuneration, CV/resume, insurance information, health information, credit
references, background verification details and results, criminal history
for recruitment purposes,
* communication and general preferences, interview and survey responses,
opinions and feedback for research purposes, and
* payment related information such as billing address, shipping address,
cardholder details, card number, bank account number and other financial
information;
* Sensitive personal information or special category of personal information
such as Your social security number, state identification card, passport
number, geolocation data, government identification, biometric information
for identification, criminal history data, health information, or any other
such category of personal information that are considered as sensitive
personal information or special category of personal information under
relevant privacy laws. For sensitive personal information, We obtain
affirmative express consent from You if such information is to be disclosed
to a third party or used for a purpose other than those for which it was
originally collected or subsequently authorized by You through the exercise
of opt-in choice. We treat as sensitive any personal information received
from a third party where the third party identifies and treats it as
sensitive; and.
* Other personal information which You may provide Us or We may collect about
You from You or third parties as part of the engagement with You or in order
to engage with You.
HOW DO WE COLLECT YOUR PERSONAL INFORMATION?
We may collect Your personal information in various ways, which could either be
directly from You or from third parties.
* We may collect personal information directly from You at the time of
registration for Our products and services, events that We sponsor or host,
through forms You submit on Our website, blogs and other forums We host or
manage, when You enter information on our Website or through cookies and
other internet identifiers.
* We may collect personal information about You from publicly available sources
or third parties such as from our business partners, event organizers,
platforms and other service providers, including from single sign-on
services, database services and social media websites. In such cases, We rely
on the third party’s commitment that You have authorized the disclosure of
such personal information to Us.
ON WHAT BASIS DO WE COLLECT YOUR PERSONAL INFORMATION?
In most cases, We collect Your personal information on the basis of Your desire
to avail a particular service from Us or engage with Us, including to complete a
transaction using our platform. Therefore, our processing in many cases occurs
on the basis of Your consent or the need to perform a contract or commitment
that We may have with You. However, in addition to this, there are other bases
on which We may collect or process Your personal information. These are as
follows:
* For compliance with legal obligations, including for business accounting and
tax purposes such as in relation to record-keeping, compliance, disputes, and
filings;
* Legitimate interest, where We have assessed that it is beneficial to You and
is in Our legitimate business interest.
* Any other legal basis relevant to the specific personal information as
permitted under applicable law.
WHAT DO WE USE YOUR PERSONAL INFORMATION FOR?
We may use Your personal information for the following purposes:
* To provide, improve and develop our products, services and Website: This
includes delivering our products and services to You, administering Your
account, operating our Products and ensuring its availability, integrity and
security, performance monitoring, debugging, administering our Website,
processing payments from You, maintaining KYC details, preventing misuse of
our products, services and websites or violation of terms, responding to Your
service requests and queries, providing analytics or reports to You with
respect to Your use of Our products and services, tracking renewals and Your
subscription details, assessing Your business needs and proposing or
demonstrating Our other suitable products, understanding Your usage patterns
and behaviour within Our products and Websites, compiling statistical reports
and insights on Your usage patterns and behaviour, develop new products and
services, improve user experience and interface and for such other internal
purposes to improve, enhance, support, develop and operate Our products,
services, Websites and business.
* To process registrations and complete transactions: This includes processing
Your personal information with respect to Our events, webinars, contests,
blogs, community forums, and other programs that You register or sign-up for,
such as to process any payments from You in relation to such registration or
sign-up, reaching out to You with details of such registration or sign-up and
enabling Your use of such registrations and sign-ups. It also includes
completing any specific transactions for You have submitted any forms or
information to Us, such as, to list You or Your product on Our marketplace,
allowing You to download certain collaterals from our Website.
* To comply with business and legal obligations: This includes business
accounting, tax, auditing, compliance, recordkeeping, legal functions, to
consider and implement mergers, acquisitions, reorganizations, bankruptcies,
and other business transactions such as financings, preventing violation of
laws and limiting Our damages, responding to and compliance with legal
requests from administrative, judicial and other authorities and regulators,
including Our obligation to screen prospective customers, customers, end
customers and individuals for compliance with sanctions regulations, pursuing
legal remedies, to respond to or disclose as part of judicial proceedings,
arbitration and mediation.
* To ensure security and for protection of rights: To protect our products,
services and business operations; to ensure safety and protect the rights and
property of Chargebee or those of our stakeholders; to prevent and detect
fraud, unauthorized activities and access, and other misuse; where We believe
necessary to investigate, prevent or take action regarding illegal
activities, suspected fraud, situations involving potential threats to the
safety or legal rights of any person or third party, or violations of our
Terms of Service.
* For sales and marketing activities: This includes marketing communications,
campaigns and drives to reach out to customers and potential customers,
contextualizing and personalizing marketing content, sending product and
organization updates and newsletters, sending rewards, incentives, gifts and
vouchers, send information and updates to You pertaining to Your usage,
publishing Your testimonials, comments or reviews from and on our Website,
blogs and community forums, publishing case studies, blog posts and other
marketing content, hosting webinars, events and other programs, taking and
publishing photographs, videos and information about the events, showing
personalized and behavioural advertisements and analyzing Your usage and
behaviour patterns.
* For business and research purposes: This includes reaching out for and
conducting surveys, setting up interviews, soliciting feedback, analysing
usage and behaviour patterns, learning preferences and sending incentives.
* For recruitment activities: This includes evaluation for job openings,
retaining information for future job opportunities and reaching out with
respect to any job opportunities.
* For other company initiatives: This includes processing information in
relation to CSR and community building initiatives, responsible disclosure
policy or bug bounty program, and other specific initiatives and programs
that We host or organize.
For cookies that We process, You may refer to our cookie policy for more
details, which can be accessed in the section “How We use cookies” when You
click the shield widget available on the bottom left corner of our Website.
HOW DO WE PROTECT YOUR INFORMATION?
We implement a variety of security measures designed to help maintain the
security of Your personal information when We process the same.
HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?
We retain Your personal information for a period of time consistent with the
purpose of collection and processing, as required to fulfill our legal
obligations as well as for enforcing Our agreements. We determine the
appropriate retention period for personal information on the basis of the
amount, nature, and sensitivity of the personal information being processed, the
potential risk of harm from unauthorized use or disclosure of the personal
information, whether We can achieve the purposes of the processing through other
means, and any applicable legal requirements. For example, We will retain
certain identifiers for as long as it is necessary to continue maintaining Your
account and providing You our products and services, to comply with Our tax,
accounting, and record-keeping obligations, to administer certain warranties,
and for research, development, and safety purposes, as well as an additional
period as necessary to protect, defend, or establish Our rights, defend against
potential claims, and to comply with Our legal obligations.
Typically after expiry of the applicable retention periods, Your personal
information will be deleted, unless such deletion is rendered impractical or
unreasonably burdensome due technical or other reasons, including where it
becomes technically impossible, data retained as part of automatic archiving and
back-up procedures, In such cases where any information is retained, We will
implement appropriate measures designed to prevent misuse of such information.
In certain circumstances, We may anonymize Your personal information so that it
can no longer be associated with You, in which case We may use such information
without further notice to You.
DO WE SHARE YOUR INFORMATION WITH THIRD PARTIES?
Yes, We may share Your information with third parties listed below for the
purposes set forth in this Privacy Notice, subject to a lawful basis and in
compliance with applicable laws (including, as applicable, after providing You
additional notice, or obtaining Your consent).
* Our affiliates and companies We acquire in future: They assist in provision
of Our products and services as well as with other business needs and
purposes.
* Vendors and service providers: They provide services to help us with our
business activities such as research, analyzing Your usage patterns and
behaviour and compiling insights, showing personalized advertisements,
marketing, data enrichment, administration of events, compliance with laws,
including screening prospective customers, customers, end customers and
individuals in order to comply with sanctions regulations, preventing
violation of laws, performance monitoring, product implementation and
integrations, recruitment, and other business purposes.
* Partners: They assist in marketing outreach and other activities, sponsor
events, product integration and other strategic initiatives. We may disclose
Your personal information to Partners for their marketing outreach where You
have consented to such disclosure, for identifying common customers to assess
Your business needs and propose suitable products and for other
joint-initiatives.
* Auditors, accountants, lawyers and other professional advisers: They assist
us in compliance with accounting and other business requirements, advise on
various legal aspects, prevent violation of law and ensure compliance with
law.
* Investors, insurance companies and financial institutions: We may disclose
Your information to potential investors if We are involved in any merger,
acquisitions, asset purchase or corporate restructuring, to current investors
as part of reporting, and to financial institutions in case We seek any
financial assistance or as part of any KYC requirements.
* Regulators, law enforcement authorities and courts: We may disclose Your
information to regulators and law enforcement authorities in case of any
request from them for information or where necessary to protect You, third
parties or Our rights, and to court or as part of judicial proceedings,
arbitration or other dispute resolution mechanism, including to enforce our
agreements and claim remedies available to us.
DO WE TRANSFER ANY INFORMATION ACROSS BORDERS?
We may process Your personal information in the countries where We are located,
including the United States, European Union, India, Australia or any other
country where our vendors, service providers, partners and other third parties
listed above are located, which may or may not be subject to an adequacy
decision for the purposes of General Data Protection Regulation (EU Regulation
2016/679). However, when We transfer Your personal information across borders of
countries, We will ensure that it is subject to lawful basis and is transferred
in compliance with applicable laws, such as execution of Standard Contractual
Clauses for transfers from EEA, International Data Transfer Addendum for
transfers from UK. We will take reasonable measures to ensure that Your personal
information is subject to appropriate safeguards.
Certification under EU-U.S. Data Privacy Framework, the UK Extension to the
EU-U.S. Data Privacy Framework, and the Swiss-U.S. Data Privacy Data Privacy
Framework
Chargebee complies with the EU-U.S. Data Privacy Framework (“EU-U.S. DPF”), the
UK Extension to the EU-U.S. Data Privacy Framework and the Swiss-U.S. Data
Privacy Framework (“Swiss-U.S. DPF”) as set forth by the U.S. Department of
Commerce. Chargebee has certified to the U.S. Department of Commerce that it
adheres to (a) the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF
Principles), with regard to the processing of personal data received from the
European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and
Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF; and (b)
Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with
regard to the processing of personal data received from Switzerland in reliance
on the Swiss-U.S. DPF. If there is any conflict between the terms in this
Privacy Notice and the EU-U.S. DPF Principles, UK extension to the EU-U.S. DPF
Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern.
To learn more about the Data Privacy Framework (DPF) program, and to view Our
certification, please visit https://www.dataprivacyframework.gov/.
When Chargebee transfers personal data as a data controller to a third party
acting as an agent on Our behalf, We shall remain liable under the EU-U.S. DPF
Principles, UK extension to the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF
Principles, as applicable, if any third party that We share Your information
with processes Your information in a manner inconsistent with the EU-U.S. DPF
Principles, UK extension to the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF
EU-U.S. DPF Principles, unless We prove that We are not responsible for the
event giving rise to the damage.
In compliance with the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF and the
Swiss-U.S. DPF, Chargebee commits to
* (a) Resolve DPF Principles-related complaints about our collection and use of
Your personal data. EU, UK and Swiss individuals with inquiries or complaints
regarding our handling of personal data received in reliance on the EU-U.S.
DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF should first
contact Us at privacy@chargebee.com. The contact details of Our EU
representative is provided under the ‘Contact Us’ section below.
* (b) Cooperate and comply respectively with the advice of the panel
established by the EU data protection authorities (DPAs) with regard to
unresolved complaints concerning our handling of personal data received in
reliance on the EU-U.S. DPF, the UK Information Commissioner’s Office (ICO)
(and the Gibraltar Regulatory Authority (GRA)) with regard to unresolved
complaints concerning our handling of personal data received in reliance on
the UK Extension to the EU-U.S. DPF, and the Swiss Federal Data Protection
and Information Commissioner (FDPIC) with regard to unresolved complaints
concerning our handling of personal data received in reliance on the EU-U.S.
DPF, UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF.
The Federal Trade Commission has jurisdiction over Chargebee’s compliance with
the EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. DPF. In
certain circumstances, We may be required to disclose personal data in response
to the lawful requests by public authorities, including to meet national
security or law enforcement requirements.
An EU, UK or Swiss individual has the possibility, under certain conditions, to
invoke binding arbitration for complaints regarding DPF compliance not resolved
by any of the other DPF mechanisms (additional information can be found in Annex
I to the DPF).
WHAT RIGHTS DO YOU HAVE?
Depending on the data protection law that applies to You, You may have certain
rights relating to Your personal information, such as:
* Right to access Your personal information held by Us;
* Right to rectify inaccurate or complete any incomplete personal information;
* Right to erase or delete Your personal information;
* Right to object or restrict Our processing of Your personal information in
specific circumstances, including to opt-out of marketing communications,
opt-out of disclosure of Your personal information to third parties to the
extent such third party is not acting as an agent to perform tasks on behalf
of and under Our instructions, and where applicable, opt-out of use of Your
personal information for a purpose that is materially different from the
purpose(s) for which it was originally collected or subsequently authorized
by You;
* Right to receive personal information provided concerning You that You have
provided to Us or transfer such information to another entity in a
structured, commonly accepted, and machine-readable format; and
* Right not to be subject to a decision based solely on automated processing,
including profiling, which produces legal effects or similarly significantly
affects You.
California and Virginia specific rights are provided below.
HOW CAN YOU EXERCISE YOUR RIGHTS?
In order to exercise Your rights, You may contact us on the email address set
forth in the ‘Contact Us’ section below with details of the right You intend to
exercise, the details or nature of personal information with respect to which
You intend to exercise the right, where known, Your location and where known,
the law under which You are exercising this right. Alternatively, You may submit
a request here. In certain cases, We might require additional information from
You in order to address Your request or to verify Your identity. We will look
into Your requests and respond within the timelines prescribed under applicable
law. Occasionally, taking into account the nature of the request We receive, We
might, to the extent permitted under applicable law and subject to conditions
therein, either seek for additional time or reject Your request. In such cases,
We endeavor to keep You informed.
In cases where You object to or opt-out of certain types of processing, We will
retain Your personal information to the extent required to ensure We do not
reach out to You or process Your information for such purposes, such as adding
it to an opt-out or do-not-disturb list.
Where We have made available specific ways to opt-out of certain communications
and processing, We encourage You to exercise Your rights using such specified
ways, such as,
* For cookies, You can opt-out by selecting Your preferences in the shield
widget available on the bottom left corner of our Website. While You can
control the use of cookies at the individual browser level, choosing to
disable certain cookies may limit Your use of certain features or functions
on our Website, product or services.
* For marketing communications that You receive from Us or on our behalf, We
encourage You to exercise Your opt-out using the ‘unsubscribe’ or by
unsubscribing here or similar option provided in such marketing
communication. Please note that opting out of marketing communications does
not opt You out of receiving communications related to any existing
relationship with Us, such as communications about products and services You
have subscribed to, such as maintenance, downtimes, security information and
about events and programs You have registered or opted in for.
For exercising Your rights as a user of Our products and services, You may
exercise Your rights using the various functionalities available to You in Your
use of the products and services, including by updating Your settings,
preferences and profile information within Your account.
WHAT INFORMATION DO WE NOT CONTROL?
Third Party links: In certain cases, We may include links to third party
websites and products. These third party websites and products have separate and
independent terms and privacy policies. Since We neither own or control such
websites and products, We are not responsible or liable for the content and
activities of these websites or products. Nonetheless, We seek to protect the
integrity of Our Website and welcome any feedback about these links.
Blogs: Our website offers publicly accessible blogs. The comments on our blog
may be managed by a third party application that may require You to register to
post a comment. We do not have access or control of the information posted to
the blog comments. You will need to contact or login into the third party
application if You want Your personal information that was posted to the
comments section removed. To learn how the third party application uses Your
information, please review their privacy policy.
CHANGES TO OUR PRIVACY NOTICE
We may update this Privacy Notice to reflect changes to Our privacy practices.
If We make any material changes adversely affecting Your rights, We will notify
You by means of a notice or banner on this website prior to the change becoming
effective, or where You are a customer of Chargebee, by sending communication to
the email address to an administrator of Your account, or an email address
associated with Your account, or through an in-app banner or notification. We
encourage You to periodically review this page for the latest information on Our
privacy practices.
CONTACT US
If there are any questions regarding this Privacy Notice, the privacy practices
of this website or Your engagement with Us, You may contact us using the
information below:
CHARGEBEE INC.
909 Rose Avenue, Suite 950, North Bethesda, MD 20852
privacy@chargebee.com
Contact details of the EU representative:
CHARGEBEE B.V.
Piet Heinkade 55
1019GM Amsterdam
Netherlands
privacy@chargebee.com
CALIFORNIA AND VIRGINIA SPECIFIC RIGHTS AND PROVISIONS
This section provides additional details about the personal information We
collect about consumers resident in California and Virginia and sets forth such
consumers' rights under the California Consumer Privacy Act as amended by the
California Privacy Rights Act (CCPA), and the Virginia residents under the
Virginia Consumer Data Protection Act (VCDPA). For avoidance of doubt, this
section applies only to California and Virginia residents and their personal
information We collect as a Business (as defined in the CCPA and VCDPA). This
section does not address or apply to our handling of personal information that
is exempt under the CCPA or VCDPA.
1. Collection of Personal Information. The categories of personal information We
have collected in the twelve (12) months prior to the Effective Date and that We
may collect include :
* Identifiers;
* Commercial information;
* Internet or other electronic network activity information;
* Geolocation data;
* Audio, electronic, visual, or similar information;
* Professional or employment-related information;
* Education information;
* Inferences drawn from any of the above; and
* Sensitive personal information (social security number, state identification
card, passport number, geolocation data, government identification, biometric
information for identification, criminal history data, health information).
2. Purposes of Collection. We collect this personal information for the
following business purposes, as more thoroughly described in the "What do We use
Your personal information for?" section above:.
* To provide, improve and develop our products, services and Website
* To process registrations and complete transactions
* To comply with business and legal obligations
* To ensure security and for protection of rights
* For sales and marketing activities
* For business and research purposes
* For recruitment activities
* For other company initiatives
3. Disclosure of Personal Information. We have disclosed the categories of
personal information listed in clause 1 above for a business purpose in the
twelve (12) months prior to the effective date of this Privacy Notice and may
disclose such personal information to service providers, contractors or other
third parties who support our business.
4. Sale and Sharing of Personal Information.
While we do not “sell” personal information in the traditional sense (i.e., for
money), we may be considered as “selling” and “sharing” personal information
through our use of third-party analytics and advertising cookies. In the twelve
(12) months prior to the effective date of this Privacy Notice, We have
sold/shared (as defined under the CCPA) the following categories of personal
information to facilitate our advertising efforts:
* Internet or other electronic network activity information, such as your
interaction with our website and services (via the use of third-party cookies
and similar tools).
Additionally, we do not and will not sell personal information if we have actual
knowledge that a consumer is less than 16 years of age. We do not have actual
knowledge that we “sell” or “share” information from individuals under 16 years
of age. To exercise your right to opt-out of sale/sharing, please see below.
Right to opt out: You have the right to opt-out of “sales” and “sharing” of
your personal information, as those terms are defined under the CCPA. To
exercise your right to opt-out of the “selling” or “sharing” of Your personal
information, please select Your preferences in the shield widget available on
the bottom left corner of our Website. Please note that submitting an opt-out
request will only opt You out of sharing data with third parties that may be
considered “sales” under CCPA, but it will not opt-out of sharing data with Our
service providers.
We may also disclose some of Your personal information described above for
business purposes to the third parties listed in "Do We share Your information
with Third Parties?" section above.
5. Deidentification of Personal Information.
Occasionally, we may deidentify personal information and use the deidentified
information for our internal purposes. We commit to maintaining and using this
information in deidentified form and will not attempt to reidentify the
information except to determine whether our deidentification process is
effective.
6. Your Rights
Rights of the residents of the State of California : You have certain rights,
subject to certain limitations under applicable law, with respect to Your
personal information, including:
a. With respect to personal information collected about You in the twelve (12)
months prior to the effective date of this Privacy Notice but collected after
January 1, 2022, right to request for:
* The categories of personal information We collected about You;
* The categories of sources from which We collected that information;
* Our business or commercial purpose for collecting or selling that
information;
* The categories of third parties with whom We shared that information; and
* The specific pieces of personal information We collected about You.
b. The right to request the correction of inaccurate personal information
collected
c. The right to request deletion of Your personal information held by the Us
or by Our service provider, contractor, or any other third party We have
disclosed personal information to. We shall hold a confidential record of all
deletion requests for the purpose of preventing the selling of such personal
information for which You have submitted a deletion request;
d. The right to "opt out" of any sale or sharing of personal information (as
defined in the CCPA), if such sale or sharing occurs.
e. The right to request the transfer of specific pieces of personal
information to any other entity.
f. The right to limit use and disclosure of sensitive personal information in
specific instances as set forth in CCPA.
g. The right not to be discriminated against for exercising Your rights under
CCPA.
Your Privacy Rights Under the California Shine the Light
California residents who provide Us certain personal information are entitled to
request and obtain from us, free of charge, information about the personal
information (if any) We have shared with third parties for their own direct
marketing use. Such requests may be made once per calendar year for information
about any relevant third-party sharing in the prior calendar year. You can
submit a “Shine the Light” request by using the contact information under
“Contact Us.” Please include in Your request a current California address and
Your attestation that You are a California resident.
Do Not Track
Kindly note, some web browsers and mobile operating systems offer a “Do Not
Track” setting that You can activate to signal Your preference not to have
information about Your online browsing activities monitored and collected.
Currently, Our Website, products and services do not recognize “Do Not Track”
signals.
Rights for the residents of the Commonwealth of Virginia: You have certain
rights, subject to certain limitations under applicable law, with respect to
Your personal data, including
a. The right to confirm whether We are processing the personal information
collected and the right to access such personal information.
b. The right to correct inaccuracies in the personal data collected taking into
account the nature of the personal information and the purposes of the
processing of the personal information
c. The right to request the deletion of personal information provided by or
obtained from You;
d. The right to request the deletion of personal information collected from
sources other than You. We shall comply with such a request by either (i)
retaining a record of the deletion request and the minimum information necessary
for the purpose of ensuring Your personal information remains deleted from the
business’s records and not using such retained information for any other purpose
pursuant to this Section or (ii) opting You out of the processing of such
personal information for any purpose except those exempted by the Virginia Data
Protection Act;
e. The right to request the transfer of the personal information collected to
another controller in a technically feasible and readily usable format;
f.The right to opt-out of the processing of the personal information for
purposes of (i) targeted advertising, (ii) the sale of personal information, or
(iii) profiling in furtherance of decisions that produce legal or similarly
significant effects concerning You.
California and Virginia consumers may make a request pursuant to their rights
under the CCPA and VCDPA respectively by contacting us at ccpa@chargebee.com or
via mail to our postal address set forth above. We will verify Your request
using the information associated with Your account, so please raise the request
using the e-mail address associated with Your account. We will let You know if
We need additional information to verify Your identity, such as Your Government
identification. We shall not disclose further the personal information collected
for verification of a consumer’s request or retain it longer than it is
necessary for the purpose of verification.
If We are unable to verify Your identity after a good faith attempt, We may
deny the request and, if so, We will explain the basis for the denial. Consumers
may also designate an authorized agent to exercise these rights on their behalf.
Authorized agents must provide us sufficient verification in their first
communication with Us of their legal ability to submit a request on the
consumer’s behalf. Businesses acting as authorized agents must provide both (1)
a certificate of good standing with its state of organization, and (2) a written
authorization signed by the California resident. Individuals acting as
authorized agents must provide either (1) a notarized power of attorney signed
by the California resident, or (2) a written authorization signed by the
California resident expressly authorizing the individual to act on their behalf.
For security reasons, We reserve the right to reject requests from authorized
agents who do not fulfill these requirements to protect the personal information
of the individual in question.
7. Where We are a service provider. We may also act as a service provider (as
the term is defined in the CCPA). When We act as a service provider, including
by providing our services to another company that You interact with, We follow
the instructions of the company that engaged us as a service provider and You
should directly contact that company if You have any questions or would like
more details on how Your personal information is processed by that company.
* PRIVACY POLICY
* What personal information do We collect about You?
* How do We collect Your personal information?
* On what basis do We collect Your personal information?
* What do We use Your personal information for?
* How do We protect Your information?
* How long do We keep Your personal information?
* Do We share Your information with third parties?
* Do We transfer any information across borders?
* What Rights do You have?
* How can You exercise Your rights?
* What information do We not control?
* Changes to our Privacy Notice
* Contact Us
* California and Virginia specific rights and provisions
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* Retention
* Receivables
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* Entitlement Management
Help & Support
* Security
* FAQs
* Status
* Product Documentation
* API Documentation
* Supported Payment Gateways
Resources
* Blog
* Tackling Payment Failures
* Enterprise Billing Guide
* Webinars
* Events
* Glossaries
* Subscription Academy
Company
* About us
* Customers
* Partners
* Careers
* Press
* Brand Guidelines
* Contact us
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