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Why Medallia



Why Medallia

Learn how partnering with us can transform your business — for both customers
and employees.

Success Stories

See results from brands like yours

Enterprise-Grade Platform

Explore all features and benefits

World-Class Service

Get support for crucial operations

AI Leadership

Follow our AI experience innovations

Global Impact

Improve the world beyond your own

Partner Network

Access approved, localized expertise

Platform



Medallia Platform

Explore how experiences come together in one powerful platform.

Comprehensive Feedback Capture

Collect every signal for more meaningful data

Administration

Run complex, global programs with self-service

Role-Based Reporting

Close the loop and drive action quickly

AI & Analytics

Uncover essential insights from every interaction

Integrations

Easily share data across systems and teams

Pricing

Expand your program with flexible pricing

Enterprise-Grade Security

Keep your business data safe and compliant

Solutions



Customer Experience

End-to-end customer experience management and orchestration



Overview

Customer Experience Management

Digital Experience

Experience Orchestration

Personalized Messaging

Employee Experience

Employee listening and activation solutions



Overview

Employee Listening

Employee Activation

Ideas

Contact Center

Improve agent engagement and optimize service quality



Overview

Conversation Intelligence

Agent Coaching

Quality Management

Intelligent Callback

Market Research

Expert research strategy, design, analytics, and deliverables



Overview

Agile Research

Consumer Intelligence

Video Research

Research Strategy & Services

Industries



Automotive

Financial Services

Healthcare

Insurance

Life Sciences

Manufacturing

Public Sector

Retail

Restaurants

Technology & Services

Telco & Media

Travel & Hospitality

Utilities

Resources



Discover

Get guidance from leading experience professionals across a variety of mediums.



Blog

Newsroom

Customer Stories

Event Calendar

Careers

Medallia Xchange

Learn

Whether a tenured Medallia pro or a burgeoning advocate, there’s plenty to
learn.



Training & Certification

Medallia User Group

Experience Now

Experience 101

Resource Library

Partners

Support

Our team is ready to support you with knowledge, help, and new enhancements.



Knowledge Center

Experts on Demand

Contact Support



EXP Now

Medallia's On-Demand Streaming Network

Watch now

Request a demo
English (US)
 * English
 * Deutsch
 * Français
 * Español/Europa
 * Español/América Latina
 * Português/Brasil
 * Italiano
 * 日本語


Why Medallia

Why Medallia

Learn how partnering with us can transform your business — for both customers
and employees.

Success Stories

See results from brands like yours



World-Class Service

Get support for crucial operations

Enterprise-Grade Platform

Explore all features and benefits



Global Impact

Improve the world beyond your own

AI Leadership

Follow our AI experience innovations

Partner Network

Access approved, localized expertise


Platform

Medallia Platform

Explore how experiences come together in one powerful platform.

Comprehensive Feedback Capture

Collect every signal for more meaningful data



Administration

Run complex, global programs with self-service

Role-Based Reporting

Close the loop and drive action quickly



AI & Analytics

Uncover essential insights from every interaction

Integrations

Easily share data across systems and teams



Pricing

Expand your program with flexible pricing

Enterprise-Grade Security

Keep your business data safe and compliant


Solutions

Customer Experience

End-to-end customer experience management and orchestration

Customer Experience Management

Tracking & measurement to improve customer loyalty

Digital Experience

Capture & scoring for digital journeys

Experience Orchestration

Individualized customer journeys at scale

Personalized Messaging

AI-driven two-way messaging

Employee Experience

Employee listening and activation solutions

Employee Listening

Candidate to exit experience feedback

Employee Activation

Real-time feedback tied to stakeholder action

Ideas

Fast problem-solving through crowdsourcing

Contact Center

Improve agent engagement and optimize service quality

Conversation Intelligence

Automated insights from every conversation

Agent Coaching

Frontline-specific coaching

Quality Management

QM and assurance optimization

Intelligent Callback

Virtual hold and scheduling technology

Market Research

Expert research strategy, design, analytics, and deliverables

Agile Research

Pre-built surveys for quick insights

Consumer Intelligence

Competitive insights for retail & restaurants

Video Research

Online focus groups and panel studies

Research Strategy & Services

In-house experts for customized research


Industries

Industries

Explore our best-in-class experience management solutions for your industry

Automotive



Financial Services



Healthcare



Insurance

Life Sciences



Manufacturing



Public Sector

Restaurants



Retail



Technology & Services

Telecom & Media



Travel & Hospitality



Utilities


Resources

Discover

Get guidance from leading experience professionals across a variety of mediums.

Blog

Newsroom

Customer Stories

Event Calendar

Careers

Medallia Xchange

Learn

Whether a tenured Medallia pro or a burgeoning advocate, there’s plenty to
learn.

Training & Certification

Medallia User Group

Experience Now

Experience 101

Resource Library

Partners

Support

Our team is ready to support you with knowledge, help, and new enhancements.

Knowledge Center

Experts on Demand

Contact Support

EXP Now

Medallia's On-Demand Streaming Network

Watch now

EN
 * English
 * Deutsch
 * Français
 * Español/Europa
 * Español/América Latina
 * Português/Brasil
 * Italiano
 * 日本語
 * 한국어

Request a demo



PRIVACY POLICY

Privacy Resources

Data Privacy Framework Notice

Data Privacy @ Medallia

Customer DPA

Sub-processor List




OVERVIEW

LAST REVIEWED AND UPDATED: MARCH 17, 2023

Medallia, Inc. recognizes and respects your right to privacy. At Medallia, we
want to provide you with information about the collection and use of your
personal data. When we collect data, we do so in compliance with this Privacy
Policy, which describes how we use and process the data we collect in more
detail. This Privacy Policy also describes other important topics relating to
information privacy. If you have any questions, please contact us here.

We encourage you to read this Privacy Policy carefully to understand how we
handle your Personal Information.

This privacy policy covers the products owned by Medallia or any of its
subsidiaries that link to this page. To learn more, click the links below:

Medallia and Customer Data
Types of Information Medallia Collects
Use of Information
Data Retention
Disclosure of Information
Protection of Personal Information
Your Privacy Rights
Transfers of Information
Use of Cookies
Third Party Websites
Medallia and CCPA/CPRA
Changes to Privacy Policy
Contact Us

1. MEDALLIA AND CUSTOMER DATA

Medallia’s customers are organizations such as businesses, who use our services
to help them understand employee and customer experiences. Medallia’s customers
may electronically submit data or information for hosting and processing
purposes (“Customer Data”). Medallia does not review, share, distribute or
reference any such Customer Data except as provided in the  customer’s contract,
and if applicable, in the Data Processing Agreement (“DPA”) between Medallia and
our customer. Medallia may access Customer Data only for the purpose of
providing services, preventing or addressing service or technical problems at
our customer’s request in connection with customer support matters, or as may be
required by law.  A copy of our standard Customer DPA is available here. If you
have questions about personal data you have entered into a Medallia service used
by one of our customers, or if you want to exercise any of your rights regarding
your personal data, our customer contract requires that we redirect your inquiry
back to that Medallia customer. 

Medallia may transfer Customer Data to partners that help us provide our
services. Transfers to third parties are covered by the provisions of our
customer and partner agreements. To see a list of our Customer Data related
subprocessors, please see here.

Medallia may retain Customer Data collected on behalf of our customers for as
long as that customer’s account is active or as needed to provide services, and
as necessary to comply with our legal obligations, resolve disputes, enforce our
agreements, or as otherwise reasonably necessary for our business purposes.  

For information about email survey invitations or other communications sent by
Medallia on behalf of one of our customers, including opt-out and data deletion
requests, please visit our opt-out FAQ. For general support inquiries, including
problems with survey completion and incorrect survey invitations, please visit
our survey support portal.

2. TYPES OF INFORMATION MEDALLIA COLLECTS

When acting as a data controller with respect to website data, visitor data, and
applicant data, we may collect and process any of the following information
about you, which we refer to as “Personal Information” throughout this Privacy
Policy:


2.1 INFORMATION YOU GIVE US

You may give us information about yourself by using the online forms provided on
the website or by contacting us by phone, e-mail or other means. This includes,
for example, filling in the “Contact Us” form on the website, applying for a
position with Medallia, registering for a webinar or event, providing your
information to us in order to receive our services, or when participating in our
Operational Customer Experience Management Assessment (“OCEM Assessment”). 

The information you give us may include email address, name, mailing address,
telephone number, company name, company address, geolocation data, credit card
information, job title, account information, chat conversations, video
submissions, and any updates to information provided to us.

Please note that we need certain types of information so that we can provide
services to you. If you do not provide us with such information, or if you ask
us to delete it, you may no longer be able to access our services.

Medallia may collect Personal Information when a candidate submits an
application for employment, including personal data contained within a resume or
curriculum vitae (including names, contact details, employment and education
history), and, when applicable, Equal Employment Opportunity information that
may be regarded as sensitive information in some countries (e.g., gender,
ethnicity, disability status, veteran status). This Personal Information is
collectively referred to as applicant data.

If you are an employee at an organization that uses Medallia, we may collect,
store and share your contact info, bio (if applicable), and picture (if
applicable). This makes it possible for us to keep track of you and return the
correct information to you. We also use this to personalize the surveys and
feedback requests we send on your behalf. We do this at the direction of your
employer, and their own privacy policies are in effect as well. We also collect
and store information about how you use the platform.We use this to determine
how best to serve you.


2.2 INFORMATION WE MAY COLLECT ABOUT YOU

We may automatically collect any of the following information each time you
visit the website:

 * Technical information, including the Internet Protocol (IP) address used to
   connect to the Internet, domain name and geolocation data, the file(s)
   requested, browser type, device, and version, browser plug-in types and
   versions, operating system and platform; and
 * Information about your visit, including the full Uniform Resource Locators
   (URL) clickstream to, through and from the website (including date and time),
   length of visits to certain pages, page interaction information (such as
   downloading, scrolling, clicks, and mouse-overs) and methods used to browse
   away from the page.

Some of the data we collect is anonymous information sent by your browser when
you visit our websites, however if/when you identify yourself by filling out a
form, some data (such as what pages you view on our websites) will be connected
to your personal information.

For more information about our use of cookies and tracking technologies, please
see section 9 of this Privacy Policy.


2.3 WEBSITE FEEDBACK SURVEY AND OCEM ASSESSMENTS

We collect survey information from digital surveys embedded in our website.
Medallia can access and use survey feedback you choose to provide to evaluate
your impression of and interactions with our website, and to improve your
browsing experience. Our survey allows you to provide your name and email
address should you be interested in signing up for an event with us, or indicate
what brought you to our site, including, for example, recruitment opportunities
or product demos. The survey also allows you to take a screenshot of portions of
our website that you would like to provide feedback about. This survey collects
analytics information such as your IP address and type of web browser or mobile
device used in accessing our site. We also allow you to engage with our OCEM
Assessment to assess your customer experience preparedness. We collect OCEM
Assessment responses to refine our communication with prospective customers. We
also use this information to help customers further define their customer
experience goals. You may provide additional information within the OCEM
Assessment, including, for example, name, email address, employer and title. We
use this information to contact you about your OCEM Assessment results and
Medallia products and services.


2.4 INFORMATION WE MAY RECEIVE FROM OTHER SOURCES

We will receive information about you if:

 * You obtain our services through one of our resellers or partners. The types
   of information that we may receive are the same as the information that you
   may give to us detailed in section 2.1 above.
 * You use any of the other websites we operate or the other services we
   provide. In this case, we will inform you when we collect that data that it
   may be shared internally and combined with data collected on the website. We
   work closely with third parties (including, for example, advertising
   networks, and analytics and search information providers) and may receive
   information about you from them. Information collected is used by Medallia to
   determine your company’s interest in Medallia’s products and services. You
   may opt out of these communications at any time by clicking the “unsubscribe”
   link in the email correspondence. 
 * You apply for a position with Medallia.

In some instances, Medallia engages with third party sources to obtain
additional information about you. For example, Medallia collects contact
information from professional network intelligence companies or industry event
providers. Information collected by professional network intelligence companies
is publicly available and used by Medallia’s talent acquisition team to
determine your interest in employment with Medallia.


2.5 NO MINOR DATA COLLECTION INTENDED

Medallia’s website and recruiting efforts are directed to people who are at
least 16 years of age or older. In the event that we have inadvertently
collected data of an individual who is younger than 16, we will remove this data
from our system within a reasonable time period. To make such a request, please
contact us here.  

3. USE OF INFORMATION

We, or third-party data processors acting on our behalf, collect, use and store
the Personal Information listed above. We will use your Personal Information in
order to deliver your contracted services, in order to comply with applicable
laws, where we have obtained your consent, or where it is in the legitimate
interests of Medallia to handle your Personal Information. More specifically, we
collect, use and store your Personal Information for the following reasons:

 * To register you for webinars/seminars/conferences.
 * To inform you about Customer Experience Management certification courses. 
 * To assign a password.
 * To ensure that content from the website and services is presented in the most
   efficient manner for you.
 * To provide you with information, products or services that you request from
   us or which we feel may interest you.
 * To carry out our obligations arising from any contracts entered into between
   you and us.
 * To allow you to participate in interactive features (e.g., live chat) when
   you choose to do so.
 * To notify you about changes to our products or services and to keep you
   informed about our fees and charges.
 * To improve the quality and accuracy of the services.
 * To allow you to access and use the website and to register for an account.
 * To carry out activities in the legitimate interests of Medallia, for example,
   pursuing debt or ensuring the security of our services and the website.
 * To carry out statistical analysis and market research.
 * For marketing, advertising and promotional purposes.
 * For the purposes of improving and maintaining the website, preparing reports
   or compiling statistics in order to improve our services. Such details will
   be anonymized as much as reasonably possible, and you will not be
   identifiable from the data collected.
 * For the recruiting and hiring process, including providing you with
   information about Medallia career opportunities. 
 * To process applications for employment, assist with the interview experience
   and, in some cases, supplement the employment onboarding process. 
 * Medallia may use aggregate applicant data to track its diversity and
   inclusion efforts to meet its applicable legal requirements.
 * To take other action you request when you supply the Personal Information.

4. DATA RETENTION

We retain Personal Information for as long as you use the services we provide,
as long as needed to carry out our legitimate business interests, and then as
required to comply with applicable laws. For information about specific
retention periods, please contact us here.  

5. DISCLOSURE OF INFORMATION

We will not sell, hire, lease or rent your Personal Information that we collect
to any third party without notifying you and/or obtaining your consent, except
as expressly set forth in this section. Where you have given your consent for us
to use your information in a particular way, but later change your mind, please
contact us as set forth in section 13 of this Privacy Policy in order to revoke
such consent.


5.1 MEDALLIA GROUP COMPANIES

Medallia may share your Personal Information with any Medallia Group Company, a
group that consists of Medallia’s subsidiaries and affiliated entities
worldwide. 


5.2 CATEGORIES OF THIRD PARTIES

Any third parties with whom we share your Personal Information are limited (by
law and by contract) in their ability to use your Personal Information for any
purpose other than to provide services for us. We will always ensure that any
third parties with whom we share your Personal Information are subject to
privacy and security obligations consistent with this Privacy Policy and
applicable laws. We will share your Personal Information with the following
categories of third parties:

 * Our service providers and subcontractors including, but not limited to,
   payment processors, suppliers of technical and support services and cloud
   service providers;
 * Companies that assist us in our marketing, advertising and promotional
   activities;
 * Companies that assist in our recruiting and hiring activities;
 * Analytics and search engine providers that assist us in the improvement and
   optimization of the website; and
 * Systems integrators and service providers who resell our products and
   services.

Service providers that are provided access to Personal Information are evaluated
by our vendor risk management program and agree to appropriate security and
privacy safeguards when accessing or storing our Personal Information. Service
providers are required to enter into Data Processing Agreements with Medallia. 


5.3 OTHER THIRD PARTY DISCLOSURES

We will also disclose your Personal Information to third parties:

 * In the event we sell or buy any business or assets, in which case we may
   disclose your Personal Information to the prospective seller or buyer of such
   business or asset;
 * If Medallia, or substantially all of its assets, is acquired by a third
   party, in which case information held by it about its customers and partners
   will be one of the transferred assets;
 * If Medallia is under a duty to disclose or share your Personal Information in
   order to comply with any legal obligation or any lawful request from
   government or law enforcement officials, and as may be required to meet
   national security or law enforcement requirements or prevent illegal
   activity; or
 * In order to enforce or apply Medallia’s terms and conditions or any other
   agreement or to respond to any claims, to protect our rights or the rights of
   a third party, to protect the safety of any person or to prevent any illegal
   activity.

6. PROTECTION OF PERSONAL INFORMATION

Medallia is committed to taking steps to protect Personal Information you
provide to us, including administrative, technical and physical measures to
safeguard Personal Information against loss, theft, misuse, unauthorized access,
disclosure, alteration and destruction. For more details on Medallia’s security
measures, please visit Trust at Medallia. 

7. YOUR PRIVACY RIGHTS


7.1 DATA SUBJECT REQUESTS

Subject to the conditions set forth under applicable law, you have the right to
request to access, review, correct, update, suppress, restrict or delete
Personal Information that you have provided to us. You have the right to request
an electronic copy of Personal Information for purposes of transmitting it to
another company. You have the right to ask us to not process your Personal
Information for marketing purposes. You have the right to not be subject to a
significant decision based solely on automated processing, including profiling.
You may submit such requests by contacting us here. We will respond to your
request in accordance with applicable law. In your request, you must advise what
Personal Information you would like to access, review, correct, update,
suppress, restrict or delete; or otherwise let us know what limitations you
would like to put on our use of your Personal Information. We may need to verify
your identity before completing your rights request by, for example, verifying
your ownership of the relevant email account. If you are an authorized agent
wishing to exercise rights on behalf of a California consumer, please contact us
using the same link above. 

Please note that we may need to retain certain Personal Information for
recordkeeping purposes and/or to complete transactions that you began prior to
requesting a change or deletion. In the event your Personal Information is
processed on the basis of your consent, you may withdraw consent at any time by
contacting us here and specifying the details of your request. However, any
withdrawal of consent will not affect the lawfulness of any processing based on
consent before it is withdrawn.


7.2 EXERCISING OPT-OUT PREFERENCES

If you have previously given us consent to use your Personal Information for
marketing purposes and you now wish to withdraw your consent, you may opt out
from receiving marketing communications (a) by clicking the “unsubscribe” link
at the bottom of our communication with you; or (b) by contacting us here.
Please note that opting out may prevent us from providing you with our services
or information requested by you.

If you would like to opt out of Customer surveys, please directly contact the
Customer you wish to unsubscribe from. 


7.3 COMPLAINTS

If you are in a jurisdiction with a privacy rights enforcement authority, you
may lodge a complaint with that authority in your own state or country of
residence, if you consider that the collection and use of your Personal
Information infringes this Privacy Policy or applicable law. 

8. TRANSFERS OF INFORMATION

Data may be processed by Medallia Group Companies and third parties in countries
that have data protection laws different from those applicable to the data
subjects. To satisfy adequacy requirements related to this international data
transfer (such as those in the UK or EEA), Medallia signs data processing
agreements with our customers, partners and vendors that have robust privacy and
security terms, including, where appropriate (i.e. if you are in the UK or the
EEA), the Standard Contractual Clauses (also known as the “EU Model Clauses”).

Your Personal Information may also be processed by staff operating in the United
States or outside the EEA or Switzerland that are working for us, other members
of our group or third-party data processors. Such staff may be engaged in, among
other things, the provision of our services to you, the processing of
transactions and/or the provision of support services. By providing us with your
Personal Information you acknowledge and agree to any such transfer, storage and
processing.

We will always take steps to ensure that such transfers comply with applicable
privacy laws, and we will take all reasonable precautions to ensure that your
Personal Information is treated securely and in accordance with this Privacy
Policy. 

9. USE OF COOKIES


9.1 WHAT ARE COOKIES AND RELATED TECHNOLOGIES

A cookie is usually a small piece of data sent from a website and stored in a
user's web browser while a user is browsing a website. When the user browses the
same website in the future, the data stored in the cookie can be retrieved by
the website to notify the website of the user’s previous activity.

Cookies were designed to be reliable ways for websites to remember the activity
that a user had taken in the past such as indicating their preferences. We and
our third-party partners and providers may also use other, related technologies
to collect this information, such as web beacons, pixels, embedded scripts,
location-identifying technologies and logging technologies (collectively,
“cookies”).


9.2 WHAT WE COLLECT WHEN USING COOKIES

We and our third-party partners and providers may use cookies to automatically
collect certain types of usage information when you visit or interact with our
email communications, websites and other online services. For example, when you
visit Medallia’s website, we collect IP address, browser type, referring/exit
pages, operating system, date/time stamp, clickstream data, and other similar
information. We may collect analytics data or use third-party analytics tools
such as Google Analytics to help us measure usage and activity trends for our
online services and better understand our customer base.


9.3 HOW WE USE THAT INFORMATION

We use or may use the data collected through cookies to: (a) remember
information so that you will not have to re-enter it during your visit or the
next time you visit our websites and online services; (b) provide and monitor
the effectiveness of our websites and online services; (c) monitor online usage
and activities of our websites and online services; (d) diagnose errors and
problems with our websites and online services; (e) otherwise plan for and
enhance our online services; and (f) facilitate the purposes identified in this
Privacy Policy. 

Cookies, beacons, tags and scripts are used by Medallia and our partners (e.g.,
marketing partners), affiliates, or analytics or service providers on our
website. We and our marketing partners also use the information we collect
through cookies to understand your browsing activities, including across
unaffiliated third-party sites, so that we can deliver ads and information about
products and services that may be of interest to you. If you wish to not have
this information used for the purpose of serving you interest-based ads, you may
opt-out by clicking here (or if located in the European Union click here).
Please note that when you opt out of receiving interest-based advertisements,
this does not mean you will no longer see advertisements from us or on our
online services. It means that the online ads that you do see will not be based
on your interests.

We use Local Shared Objects (LSOs) to store content information and preferences.
Third parties with whom we partner to provide certain features on our site or to
display advertising based upon your Web browsing activity use LSOs such as
provided by HTML5 to collect and store information. Various browsers may offer
their own management tools for removing HTML5 LSOs.

Please note that we link some of the Personal Information we collect through
cookies with the other Personal Information that we collect about you and for
the purposes described in this Privacy Policy.


9.4 YOUR CHOICES ABOUT COOKIES

If you would prefer not to accept cookies, most browsers will allow you to: (i)
change your browser settings to notify you when you receive a cookie, which lets
you choose whether or not to accept it; (ii) disable existing cookies; or (iii)
set your browser to automatically reject cookies. Please note that doing so may
negatively impact your experience using our online services, as some features
and services on our online services may not work properly. Depending on your
device and operating system, you may not be able to delete or block all cookies.
In addition, if you want to reject cookies across all your browsers and devices,
you will need to do so on each browser on each device you actively use. You may
also set your email options to prevent the automatic downloading of images that
may contain technologies that would allow us to know whether you have accessed
our email and performed certain functions with it.

Some Medallia products use Google Analytics for purposes of improving product
performance. For more information on Google Analytics, and how it collects and
processes data visit the site “How Google Uses Information From Sites or Apps
that Use our Services,” located
at https://policies.google.com/technologies/partner-sites.


9.5 YOUR CHOICES ABOUT ONLINE ADS

We support the self-regulatory principles for online behavioral advertising
(Principles) published by the Digital Advertising Alliance (DAA). This means
that we allow you to exercise choice regarding the collection of information
about your online activities over time and across third-party websites for
online interest-based advertising purposes. More information about these
Principles can be found at www.aboutads.info. If you want to opt out of
receiving online interest-based advertisements on your internet browser from
advertisers and third parties that participate in the DAA program and perform
advertising-related services for us and our partners, please follow the
instructions at www.aboutads.info/choices,
or http://www.networkadvertising.org/choices/ to place an opt-out cookie on your
device indicating that you do not want to receive interest-based advertisements.
Opt-out cookies only work on the internet browser and device they are downloaded
onto. If you want to opt out of interest-based advertisements across all your
browsers and devices, you will need to opt out on each browser on each device
you actively use. If you delete cookies on your device generally, you will need
to opt out again.

If you want to opt out of receiving online interest-based advertisements on
mobile apps, please follow the instructions
at http://www.aboutads.info/appchoices.

Please note that when you opt out of receiving interest-based advertisements,
this does not mean you will no longer see advertisements from us or on our
online services. It means that the online ads that you do see from DAA program
participants should not be based on your interests. We are not responsible for
the effectiveness of, or compliance with, any third-parties’ opt-out options or
programs or the accuracy of their statements regarding their programs. In
addition, third parties may still use cookies to collect information about your
use of our online services, including for analytics and fraud prevention as well
as any other purpose permitted under the DAA’s Principles.

10. THIRD PARTY WEBSITES

The website may, from time to time, contain links to other websites operated by
third parties. Please note that this Privacy Policy applies solely to the
information collected from the website, and we cannot be responsible for
Personal Information collected and stored by third parties. If you choose to
visit any websites operated by third parties, then their privacy policies would
apply, and you should carefully read such third parties’ privacy policies before
submitting any Personal Information to those websites. We do not endorse or
otherwise accept any responsibility or liability for the content of such
third-party websites, terms and conditions or policies.

11. MEDALLIA AND CCPA


11.1 CALIFORNIA CONSUMER PRIVACY ACT (CCPA) ACTIVITIES

In this section, “business,” “business purpose,” “consumer,” “commercial
purpose,” “personal information,” “sale” or “selling,” and “service provider”
refer to the definitions in the CCPA.

Medallia has two areas of activity that are related to the CCPA:

 * First, Medallia collects data from consumers in the course of providing
   Medallia products and services  to its clients. In this activity, Medallia
   acts strictly as a “service provider” to our clients under the CCPA, and our
   clients are “businesses”.  In the Medallia products and services, Medallia
   collects customer data based on our clients’ instructions. For example, our
   clients specify what consumers we should contact to provide feedback, when we
   should contact them (e.g., after completing a purchase at a client’s retail
   store), how we should contact them (e.g., email or SMS), how often we should
   send them reminders to provide a response, and what questions are asked.
   Medallia’s clients also decide how to use or respond to feedback that is
   collected.
 * Second, Medallia collects data from consumers in the course of its marketing
   and recruiting efforts. This includes information we collect voluntarily from
   forms on our website and event registrations, information we collect
   automatically when you visit our website, apply for a position, and
   information we obtain from third party sources. In this activity, Medallia
   acts as a “business” under the CCPA.


11.2 HANDLING PERSONAL INFORMATION UNDER CCPA

Regardless of which area of activity applies to you, Medallia does not sell your
personal information.

To be clear, in the previous 12 months we have not sold, rented, released,
disclosed, disseminated, made available, transferred, or otherwise communicated
a consumer’s personal information to another business or third party for
monetary or other valuable consideration. If that changes, we will update this
Privacy Policy.

Further, when we provide the Medallia products and services to our clients, we
do not:

 * process personal information for any commercial purpose other than providing
   our clients the products and services they have purchased; or
 * retain, use or disclose personal information outside of the scope of the
   agreements we have with our clients.


11.3 PERSONAL INFORMATION COLLECTED AND DISCLOSURES FOR BUSINESS PURPOSES

The CCPA requires that we disclose the categories of personal information we
collect about consumers, and the categories of personal information we disclose
for a business purpose.

The chart below details where you find information about the categories of
personal information that Medallia has collected in the previous 12 months for
each activity related to the CCPA.

ActivityWhere you can find information Providing the Medallia products and
services to Medallia clients as a “service provider”The categories of personal
information Medallia collects about consumers vary depending on our clients’
implementation and use of our software. For a generalized description of these
categories, please see the Medallia Customer DPA located here.

For more information on the types of data collected by a particular Medallia
client, refer to the privacy policy or communications of the Medallia client.

Our clients’ privacy policies are commonly located in the Medallia survey
invitation email (for web-based surveys) or on the client’s web site or mobile
application (for in-the-moment surveys). Carrying out Medallia’s marketing and
recruiting efforts as a “business”See section 2 (Types of Information Collected)
of this Privacy Policy.

The chart below details where you can find information about the categories of
information we disclose for a business purpose in the previous 12 months.

ActivityWhere you can find information Providing the Medallia products and
services to Medallia clients as a “service provider”The categories of personal
information Medallia discloses for a business purpose vary depending on the
features of our software our clients use, and the servicing and support they
have purchased. For a generalized description of these disclosures, please see
the Medallia Customer DPA located here.

For more information on the disclosures made to a particular Medallia client,
refer to the privacy policy or communications from the Medallia client.

Our clients’ privacy policies are commonly located in the Medallia survey
invitation email (for web-based surveys) or on the client’s web site or mobile
application (for in-the-moment surveys).
Carrying out Medallia’s marketing and recruiting efforts as a “business”See
section 5 (Disclosure of Information) of this Privacy Policy.

11.4 CONSUMER RIGHTS UNDER THE CCPA

Your rights under the CCPA include the right to request a copy of the specific
personal information collected about you in the 12 months prior to the request,
and a business’s data collection practices (including categories of information
collected, how information is used, and who it is disclosed to). We will
generally refer to these as “access requests”.

In addition, with some exceptions, you can request deletion of the personal
information that is collected about you. We will generally refer to these as
“deletion requests”.

You have a right not to receive discriminatory treatment for exercising their
CCPA rights.

With respect to personal data of consumers collected in Medallia products and
services, Medallia’s clients are responsible for fulfilling access and deletion
requests. Medallia supports these requests by offering our clients product
features, processes and assistance in exporting personal information about
individuals. These product features and processes complete the data deletion
within 30 days of receiving the request from our client.

With respect to the personal data of consumers collected in Medallia’s marketing
and recruiting efforts, we are responsible for fulfilling access and deletion
requests.

The chart below details how you can exercise your rights under the CCPA.

ActivityHow to exercise your access and deletion rights Providing the Medallia
products and services to Medallia clients as a “service provider”Please contact
the Medallia client identified in the communication you received.

Contact information is commonly located within the communication or in a privacy
policy linked from the communication.
Carrying out Medallia’s marketing and recruiting efforts as a “business”Please
submit a request to our Marketing team here.

In the request, please be as specific as possible in relation to the personal
information you wish to access or delete. Once we receive the request, we will
review it, and process the request accordingly. If we need additional
information to verify your identity, we will let you know.

Any identifying information in such requests will be used solely for
verification, and to communicate with you. We will respond to the request within
45 days of receipt, or notify you if we require additional time.


12. CHANGES TO THE PRIVACY POLICY

We may update this Privacy Policy from time to time. By continuing to use the
services and the website, you agree to the latest version of this Privacy
Policy. Any future changes we make to this Privacy Policy will be posted on this
page, sent to our clients via email, or shared through other appropriate
channels. Please visit this page frequently to check for any updates or changes
to this Privacy Policy. If you would like to review an archive of our previous
privacy policies, please visit our Privacy Policy Archive.

13. CONTACT US

If you have any questions or comments about Medallia’s Privacy Policy or the
practices of this site, if you would like to issue a complaint, or if you have
an unresolved privacy and data use concern, we’d like to hear from you. 
Medallia responds to privacy-related requests in a timely fashion and pursuant
to applicable law. To make a privacy-related request or to contact our Data
Protection Officer, please contact us through the form found here, by phone at
+1 877-392-2794, or by mail at the following address: 

Medallia, Inc.
6220 Stoneridge Mall Rd Floor 2
Pleasanton, CA 94588
Attn: Data Protection Officer

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