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Text Content

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DIVISION OF THE CIO


INFORMATION TECHNOLOGY AND SERVICES


MAIN NAVIGATION

 * About
 * Services
 * Get Started
 * Get Help
 * Announcements
 * IT Security
 * Mobile Computing Program


 1. Home


SEARCH

Search Search



HELP DESK HOURS

Sun: Closed

Mon: 8:30 am-4:30 pm

Tue: 8:30 am-4:30 pm

Wed: 8:30 am-4:30 pm

Thu: 8:30 am-4:30 pm

Fri: 8:30 am-4:00 pm

Sat: Closed



ANNOUNCEMENTS

Open Issue
07/19/2024 - Crowdstrike update causing some Windows machines to blue screen
Planned Maintenance
DotCIO Schedules License Server Maintenance for Evenings of July 22 - July 23
Planned Maintenance
Print Server Maintenance Scheduled for July 18 6pm to 9pm
Security Alert
MOVEit Data Incident Update
Security Alert
National Student Clearinghouse Data Incident Update


GET HELP

DotCIO's IT Services and Support Center (ITSSC) provides a centralized location
for self-serve help through the use of an active knowledge base, featuring
commonly requested content and documentation of known issues, as well as an
online ticketing system to submit a request for IT assistance.

In addition, the Help Desk team is available during help desk posted hours for
phone and in-person support. The Help Desk is located on the main floor of the
Voorhees Computing Center.

Search

Search the knowledge base

Request

Submit a request

How to submit a request

Help Desk

Telephone

518-276-7777

Location




Division of the Chief Information Officer

110 8th St. Troy, NY 12180

(518) 276-7777

Staff Directory



Get Help


IT Service and Support Center

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(518) 276-6000
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