experiencetalks.anodius.com Open in urlscan Pro
35.214.22.17  Public Scan

Form analysis
0 forms found in the DOM

Text Content

About cookies on this site

We use cookies to collect and analyse information on site performance and usage,
to provide social media features and to enhance and customise content and
advertisements.

Learn more

Cookie settingsAllow all cookies

About cookies on this site

 * Cookie settings

Cookies used on the site are categorized and below you can read about each
category and allow or deny some or all of them. When categories than have been
previously allowed are disabled, all cookies assigned to that category will be
removed from your browser. Additionally you can see a list of cookies assigned
to each category and detailed information in the cookie declaration.

Learn more

Allow all cookies


Necessary cookies

Some cookies are required to provide core functionality. The website won't
function properly without these cookies and they are enabled by default and
cannot be disabled.



Preferences

Preference cookies enables the web site to remember information to customize how
the web site looks or behaves for each user. This may include storing selected
currency, region, language or color theme.



Analytical cookies

Analytical cookies help us improve our website by collecting and reporting
information on its usage.



Marketing cookies

Marketing cookies are used to track visitors across websites to allow publishers
to display relevant and engaging advertisements.



Other cookies

The cookies in this category have not yet been categorized and the purpose may
be unknown at this time.

Save settings
Cookie settings


 * Experience Talks
 * Contact
 * Gallery
 * Archive
 * Sing in
 *   EN
     CZ   EN   SK

EXPERIENCE TALKS

CYCLE OF TALK AND NETWORKING EVENTS FOR CUSTOMER SERVICE, SALES, MARKETING AND
CX PROFESSIONALS.



 * Speakers are experts in their areas – CX managers, owners of successful
   companies, experienced CX strategists and freelancers.
 * TTopics – from digital transformation and data processing to soft-skills and
   customer behavior.
 * Event is held 3 times a year – February, June, October.
 * Panel discussion with topics announced ahead.
 * The event is held online primarily
 * VIP ticket means in-person attandance for small group of people – meeting the
   speakers in person and enought time for talks after the official program.



UPCOMING EVENT

FEBRUARY 1, 2023
14:00 - 17:00

FLEKSI BETA, Vyskočilova 1481/4, 140 00 Praha 4



14:00 – 14:20

14:20 – 15:10

15:20 – 16:10

16:20 – 17:00

|

|

|

|

opening

talk 1 | K. Boledovičová

talk 2 | E. Šípková

panel discussion


REGISTRATION DEADLINE

FEBRUARY 1, 2023 10:00


Talks

Katarína Boledovičová
CX Director | Orange
CX Strategy – From Planning To Real Outcomes

Eva Šípková
Head of Customer Experience | Alza
How to Establish CX in a Company with NO CX Department

PANELOVÁ DISKUZE 1.2.2023


Panel discussion

J. Uriga | L. Cingr | K. Boledovičová | E. Šípková

Topics:

 1. CX trends and priorities in 2023
 2. Effective metrics in CX
 3. How to „sell" the importance of CX within the company

VIP IN-PERSON ATTENDANCE

4950 KČ

w/o VAT



ONLINE STREAM

750 KČ

w/o VAT



I want to become a partner


KATARÍNA BOLEDOVIČOVÁ
CX DIRECTOR
ORANGE


CX STRATEGY – FROM PLANNING TO REAL OUTCOMES

CX has become a very popular word in many companies recently, but some
professionals might not fully understand its real value and strategy ends up
only written on the paper. Where to start with CX – from bottom or from top? Who
is the decision maker? What do we really need to change to attract customer? How
can we measure what these steps bring? Next to answering these questions
Katarina will share the guideline, how to convert strategy through execution to
the measurable outcomes.

Katarina Boledovicova has been working in bank sector for more than 17 years,
across multiple managerial roles – sales, CX strategy, transformation, and TOP
management. She was the driving force behind the digital and omnichannel
strategy for 13 countries in CEE region in Raiffeisen Bank International.
Katarína and her team have doubled the number of clients in digital, thanks to
their strong focus on positive customer experience, ease in banking and
onboarding. Katarina is also member of advisory committee in Elevator ventures,
the investor program of RBI supporting technological startups. From January
Katarina will change the bank sector for telco sector and start in Orange SK.


EVA ŠÍPKOVÁ
HEAD OF CUSTOMER EXPERIENCE
ALZA


HOW TO ESTABLISH CX IN A COMPANY WITH NO CX DEPARTMENT

Building the positive customer experience isn´t only privilege of large
companies. It can be put into life also in smaller companies with no CX
department or budget for bigger activities. It is crucial so that all key
employees understand the value of happy customer and learn how to use the
current resources. How to motivate the employees, where to gain data, how to use
them and how to find that your activities are really appreciated by your
customer – these are topics of the talk. There really is a tight correlation
between good CX and better economic results – you will see.

Eva Sipkova has spent a major period of her 15-years career in retail, she
worked on several managerial posts in Zara and Intimissimi. During her studies
in USA, she got in close touch with excellent customer service. Two years ago,
she started at Alza with a clear vision of changing the company culture and
making customer the key priority for the whole company. She has built the CX
department from the scratch, implementing the new processes and measurable KPIs.
Her goal is to bring the company closer to US standards. Eva has a strong
opinion, that you always must be honest with your customer – no hidden fees, no
transport is free in fact. Her big dream is to bring fantastic customer
experience to the e-commerce market in Central Europe.




FAQ

1. What is included in an in-person participation ticket?
This ticket includes your personal presence on event and a chance to use all
benefits – networking, putting questions to speakers, catering, access to both
talks in our online archive and becoming a member of Experience Talks community.

2. What is included in an online stream ticket and how is the stream organized?
You will receive the access code enabling you to join the live stream. The
instructions will be sent via e-mail. The ticket includes live stream access,
putting questions to the speakers, access to both talks in online archive and
becoming a member of Experience Talks community.

3. What if more colleagues from our company want to come along?
One of you fills up the application form and as a next step just inserts names
of other colleagues. You will receive one total invoice.

4. What if I buy the in-person participation ticket and cannot come?
If you can join the event at least online and let us know at least 48 hours in
advance, we will send you the access code for online stream. If you cannot
handle even online, the ticket includes access to records of both talks in
online archive. They will be uploaded few days after event, and you can watch
them anytime you want.

5. What if I buy the online stream ticket and cannot join?
The ticket includes access to both talks in online archive. They will be
uploaded few days after event, and you can watch them anytime you want.

6. What if the event will be canceled due to covid related government
restrictions?
In this case the event will be held only online.




DO YOU HAVE ANY OTHER QUESTIONS? FEEL FREE TO ASK, WE WILL BE HAPPY TO ANSWER.

I have another question


DO NOT MISS

Become a member of Experience Talks community and do not miss inspiring guests
and topics related to CX area. The experts will be pleased to share their
know-how, opinions, advice and tips.

I want to become a member


PODCAST EXPERIENCE TALKS


Go to podcasts
Anodius
Podcast
Privacy Policy

General Terms & Conditions