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Menu * Solutions Solutions * Who We Serve Who We Serve * Why Choose Us Why Choose Us * About About * Resources Resources Schedule a 1:1 meeting Schedule a 1:1 meeting Patients Login Solutions * Electronic Health Records Electronic Health Records Electronic Health Records * Electronic Health Records Technology that supports clinical efficiency while keeping you ahead of industry change. * Mobile Capabilities Accomplish meaningful clinical work on the go from your mobile device. * Voice Solutions Save time and boost clinical efficiency with our fully integrated, hand-free products. * athenaOne The industry’s most adaptable, network-enabled suite of healthcare solutions. * See our EHR solution in action Learn how our technology makes documentation more efficient and keeps clinicians compliant without slowing them down. * Revenue Cycle Services Revenue Cycle Services Revenue Cycle Services * Revenue Cycle Services Drive efficiency through your entire revenue cycle, whatever your organization’s size. * Billing and Staff Productivity Booster Drive better RCM outcomes by gamifying your revenue cycle processes. * athenaOne The industry’s most adaptable, network-enabled suite of healthcare solutions. * See our Medical Billing solution in action Speed up your revenue cycle and improve financial outcomes with our cloud-based medical billing solution that identifies errors before they’re made and offers on-demand performance reporting. * Patient Engagement Patient Engagement Patient Engagement * Patient Engagement Stay connected with patients through every stage of their visit. * athenaOne The industry’s most adaptable, network-enabled suite of healthcare solutions. * See our Patient Engagement solution in action Reduce no-shows, empower patients to participate in their care, and build stronger patient-provider relationships throughout the continuum of care with athenaCommunicator. * Population Health Population Health Population Health * Population Health Coordinate care, engage patients, and manage populations of any size across multiple EHRs. * See Population Health in action Manage risk more safely by staying connected with patients and keeping them engaged with you and their healthcare. * Telehealth Telehealth Telehealth * athenaTelehealth A convenient and secure way to deliver virtual care to your patients. * See our Telehealth solution in action With integrated workflows and functionality that’s easy for both patients and providers, athenaTelehealth offers a safe and convenient virtual care solution as an alternative to in-person visits. * Platform Services Platform Services Platform Services * Platform Services Extend athenaOne with differentiated apps, exchange clinical data across systems, and effortlessly explore clinical and financial data. * Developer Portal Tools and resources to support building apps and interfaces to support them. * Marketplace Program Marketplace Program Marketplace Program * Our Marketplace Program Tailor your athenahealth experience to your organization’s specific needs with industry-leading solutions from our Marketplace. * Become a Partner Build end-to-end integrations using our robust library of APIs, and market them to the nation’s largest connected healthcare network. * Developer Portal Tools and resources to support building apps and interfaces to support them. * The athenahealth Marketplace Shop for apps and services that integrate with our solutions to optimize your workflows and experience. * Advisory Services Advisory Services Advisory Services * * Advisory Services Experts ready to help improve your workflows, performance, and ROI. * epocrates® epocrates® epocrates® * * epocrates® A powerful tool that provides vital clinical knowledge and supports medical decisions whenever you need it. * ELECTRONIC HEALTH RECORDS Technology that supports clinical efficiency while keeping you ahead of industry change. * MOBILE CAPABILITIES Accomplish meaningful clinical work on the go from your mobile device. * VOICE SOLUTIONS Save time and boost clinical efficiency with our fully integrated, hand-free products. * ATHENAONE The industry’s most adaptable, network-enabled suite of healthcare solutions. * See our EHR solution in action Learn how our technology makes documentation more efficient and keeps clinicians compliant without slowing them down. Watch video * REVENUE CYCLE SERVICES Drive efficiency through your entire revenue cycle, whatever your organization’s size. * BILLING AND STAFF PRODUCTIVITY BOOSTER Drive better RCM outcomes by gamifying your revenue cycle processes. * ATHENAONE The industry’s most adaptable, network-enabled suite of healthcare solutions. * See our Medical Billing solution in action Speed up your revenue cycle and improve financial outcomes with our cloud-based medical billing solution that identifies errors before they’re made and offers on-demand performance reporting. Watch video * PATIENT ENGAGEMENT Stay connected with patients through every stage of their visit. * ATHENAONE The industry’s most adaptable, network-enabled suite of healthcare solutions. * See our Patient Engagement solution in action Reduce no-shows, empower patients to participate in their care, and build stronger patient-provider relationships throughout the continuum of care with athenaCommunicator. Watch video * POPULATION HEALTH Coordinate care, engage patients, and manage populations of any size across multiple EHRs. * See Population Health in action Manage risk more safely by staying connected with patients and keeping them engaged with you and their healthcare. Watch video * ATHENATELEHEALTH A convenient and secure way to deliver virtual care to your patients. * See our Telehealth solution in action With integrated workflows and functionality that’s easy for both patients and providers, athenaTelehealth offers a safe and convenient virtual care solution as an alternative to in-person visits. Watch video * PLATFORM SERVICES Extend athenaOne with differentiated apps, exchange clinical data across systems, and effortlessly explore clinical and financial data. * Developer Portal Tools and resources to support building apps and interfaces to support them. Learn more * OUR MARKETPLACE PROGRAM Tailor your athenahealth experience to your organization’s specific needs with industry-leading solutions from our Marketplace. * BECOME A PARTNER Build end-to-end integrations using our robust library of APIs, and market them to the nation’s largest connected healthcare network. * DEVELOPER PORTAL Tools and resources to support building apps and interfaces to support them. * The athenahealth Marketplace Shop for apps and services that integrate with our solutions to optimize your workflows and experience. Visit the Marketplace * * Advisory Services Experts ready to help improve your workflows, performance, and ROI. Explore Advisory Services * * epocrates® A powerful tool that provides vital clinical knowledge and supports medical decisions whenever you need it. Explore epocrates Who We Serve * Who We Serve Who We Serve Who We Serve * Medical Practices * Internal and Family Medicine * Pediatrics * Cardiology * FQHC * Ob-Gyn * Urgent Care * Hospitals and Health Systems * Orthopedics * Gastroenterology * Behavioral Health * Payers * Member-Centric Organizations * Start-ups * Ancillary Service Organizations * MEDICAL PRACTICES * INTERNAL AND FAMILY MEDICINE * PEDIATRICS * CARDIOLOGY * FQHC * OB-GYN * URGENT CARE * HOSPITALS AND HEALTH SYSTEMS * ORTHOPEDICS * GASTROENTEROLOGY * BEHAVIORAL HEALTH * PAYERS * MEMBER-CENTRIC ORGANIZATIONS * START-UPS * ANCILLARY SERVICE ORGANIZATIONS Why Choose Us * Increase Revenue Increase Revenue Increase Revenue * Increase Revenue Grow your revenue by adding a partner that’s aligned with driving your success. Leverage our expertise, network, technology, and data-driven insights, and surpass your goals. * A partner that’s invested in your future Meet some customers who have realized stronger financial performances after partnering with athenahealth. Hear why they believe we’re stronger together. * Cost and Value Cost and Value Cost and Value * Cost and Value Most healthcare software costs more than the price tag suggests – and delivers far less than promised. Since we only get paid when you do, you know your success is our top priority. * Get more value from your healthcare IT Learn how to identify the total costs of ownership in IT investments including labor, operating, and opportunity costs. * The athenahealth Network The athenahealth Network The athenahealth Network * * Improve your data, insights, and capabilities through connectivity Make it easier to deliver high-quality care and optimize your revenue cycle with connections that span the healthcare ecosystem. See how our network can help your organization achieve its full potential. * Master MACRA and MIPS Master MACRA and MIPS Master MACRA and MIPS * * Understanding every change, so you don't have to We anticipate healthcare industry change on the horizon and propose the best measures for you. And because updates can be pushed out across the network overnight, you’ll always be prepared. * Customer Support Customer Support Customer Support * * Support that prepares you for success Get the foundational training to feel prepared from day one, live support when you need it most, and the personalized assistance to achieve your short and long-term goals. * Interoperability Interoperability Interoperability * Interoperability Open data exchange is only the first step in healthcare interoperability. Our technology goes a step further, curating data for seamless integration directly into your workflows—so it’s within reach when you need it. * Clinical interoperability requires a single record—not a single system. Exchange data that’s curated for seamless integration directly into your workflows. * Improved Efficiency Improved Efficiency Improved Efficiency * * You’re never left to fend for yourself With expert back-office teams and automation, we take on your administrative work—at speed, at scale, and more efficiently than any one organization possibly could. * INCREASE REVENUE Grow your revenue by adding a partner that’s aligned with driving your success. Leverage our expertise, network, technology, and data-driven insights, and surpass your goals. * A partner that’s invested in your future Meet some customers who have realized stronger financial performances after partnering with athenahealth. Hear why they believe we’re stronger together. Watch the video * COST AND VALUE Most healthcare software costs more than the price tag suggests – and delivers far less than promised. Since we only get paid when you do, you know your success is our top priority. * Get more value from your healthcare IT Learn how to identify the total costs of ownership in IT investments including labor, operating, and opportunity costs. Read the whitepaper * * Improve your data, insights, and capabilities through connectivity Make it easier to deliver high-quality care and optimize your revenue cycle with connections that span the healthcare ecosystem. See how our network can help your organization achieve its full potential. Explore the benefits of joining our network * * Understanding every change, so you don't have to We anticipate healthcare industry change on the horizon and propose the best measures for you. And because updates can be pushed out across the network overnight, you’ll always be prepared. Learn more about our approach to managing healthcare regulations * * Support that prepares you for success Get the foundational training to feel prepared from day one, live support when you need it most, and the personalized assistance to achieve your short and long-term goals. Learn more about our approach to customer support * INTEROPERABILITY Open data exchange is only the first step in healthcare interoperability. Our technology goes a step further, curating data for seamless integration directly into your workflows—so it’s within reach when you need it. * Clinical interoperability requires a single record—not a single system. Exchange data that’s curated for seamless integration directly into your workflows. Read the whitepaper * * You’re never left to fend for yourself With expert back-office teams and automation, we take on your administrative work—at speed, at scale, and more efficiently than any one organization possibly could. Learn more about how we improve efficiency About * Who We Are Who We Are Who We Are * * Helping shape the future of healthcare We partner with healthcare organizations of all sizes and provide them with the technology, insights, and expertise to help them drive better clinical and financial results. * Careers Careers Careers * Careers at athenahealth Help us make the healthcare system healthier for everyone. * Culture We’re collaborative and strive to build inclusion into all we do. * Teams Get to know the teams that bring our work to life. * Locations Our offices span the U.S. and India. Find the closest one to you. * Student opportunities Solve real business challenges, and experience our culture firsthand. * Ready to join the team? Help us create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. * Newsroom Newsroom Newsroom * The Newsroom * Press Releases * News * Data Insights * Government Relations * Press Kit * athenaGives athenaGives athenaGives * * Helping expand healthcare accessibility for all athenaGives is our social impact platform for supporting expanded access to high-quality healthcare for everyone. Our efforts currently include philanthropy, volunteering, donations, and supporting STEM education opportunities. * Leadership Leadership Leadership * * Our Leadership Team Meet the dedicated professionals leading us in our pursuit of delivering accessible, high-quality, and sustainable healthcare for all. * Contact Us Contact Us Contact Us * Contact us * Our Headquarters * Sales * Customers * Patients * * Helping shape the future of healthcare We partner with healthcare organizations of all sizes and provide them with the technology, insights, and expertise to help them drive better clinical and financial results. Learn more about athenahealth * CAREERS AT ATHENAHEALTH Help us make the healthcare system healthier for everyone. * CULTURE We’re collaborative and strive to build inclusion into all we do. * TEAMS Get to know the teams that bring our work to life. * LOCATIONS Our offices span the U.S. and India. Find the closest one to you. * STUDENT OPPORTUNITIES Solve real business challenges, and experience our culture firsthand. * Ready to join the team? Help us create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Explore athenahealth jobs * THE NEWSROOM From media mentions to relevant data-driven insights, this is the home of athenahealth in the news. * PRESS RELEASES Read the latest on how we’re helping support sustainable healthcare for all. * NEWS Browse the latest athenahealth related headlines. * DATA INSIGHTS Knowledge gleaned from the largest, single, connected network in healthcare. * GOVERNMENT RELATIONS Read our comments on current proposals for healthcare-related legislation. * PRESS KIT Get up-to-speed on the history, people, and vision of athenahealth. * * Helping expand healthcare accessibility for all athenaGives is our social impact platform for supporting expanded access to high-quality healthcare for everyone. Our efforts currently include philanthropy, volunteering, donations, and supporting STEM education opportunities. Explore the athenaGives program * * Our Leadership Team Meet the dedicated professionals leading us in our pursuit of delivering accessible, high-quality, and sustainable healthcare for all. Meet the team * CONTACT US For contact information and answers to frequently asked questions. * OUR HEADQUARTERS We’re located at 311 Arsenal Street, Watertown, MA 02472. * SALES Answers to FAQs about our products and pricing. * CUSTOMERS For current customers with athenaNet issues or who are seeking support. * PATIENTS If you’re looking for your patient portal, you’ll need to get the correct web address by contacting your medical provider directly. Resources * Our Insights Our Insights Our Insights * Connections by athenahealth * Clinical Trends and News * Financial Performance * Practice Management * Healthcare Technology * Patient Experience * Value-Based Care * Partner Content * Webinars Webinars Webinars * * Webinar Hub Insights from our network on trends that could impact your practice’s daily operation and future goals. * Case Studies Case Studies Case Studies * * Case Studies Hub See how practices are going from surviving to thriving with the help of our solutions. * Whitepapers Whitepapers Whitepapers * * Whitepapers Strategies for improving your healthcare outcomes and business performance based on insights from the industry’s largest, single, connected network. * CONNECTIONS BY ATHENAHEALTH Explore healthcare insights unlocked using data from the athenahealth network. * CLINICAL TRENDS AND NEWS Here are the current industry trends and news we think you should know about. * FINANCIAL PERFORMANCE Insights and tools for driving financial stability and success. * PRACTICE MANAGEMENT Strategies for supporting your staff and practice’s health and welfare. * HEALTHCARE TECHNOLOGY Check-in on today’s trends and the innovations of tomorrow. * PATIENT EXPERIENCE Insights into the evolving needs and expectations of today’s patients. * VALUE-BASED CARE Strategies and tips to keep your practice thriving on the way to VBC. * PARTNER CONTENT Insights from our Marketplace partners on innovations in healthcare technology. * * Webinar Hub Insights from our network on trends that could impact your practice’s daily operation and future goals. Explore our Webinars * * Case Studies Hub See how practices are going from surviving to thriving with the help of our solutions. Read our Case Studies * * Whitepapers Strategies for improving your healthcare outcomes and business performance based on insights from the industry’s largest, single, connected network. Read our Whitepapers Article INNOVATION IN ACTION - MEDWISE URGENT CARE MODEL PROMOTES A LONGITUDINAL APPROACH By Carley Thornell | September 13, 2022 Innovation is about a lot more than technology. It’s also about new ways of thinking. Across the athenahealth network, healthcare organizations are meeting challenges head-on with fresh approaches to revolutionize care delivery models, increase access, and enhance the day-to-day experiences of patients and clinicians alike. Here is one of them: Dr. Patrick Aguilar, M.D., sees a lot of overlap between his role as a medical school professor and chief medical officer of MedWise Urgent Care. For the former, he designed an innovation curriculum that focuses on moving away from episodic care to a longitudinal approach that connects the dots between care settings. At MedWise, an Oklahoma-based 10-location-and-growing group, clinicians help connect patients with long-term primary care providers. Those providers are often difficult for patients to find independently due to a nationwide physician shortage that in turn limits appointment availability. As a result, patients are frequently left with no choice other than to seek costly emergency care. Aguilar describes innovation succinctly as “the implementation of ideas that create value.” “When we talk about value, MedWise wants to be distinct by driving value through the eyes of our customers. In our case, those are our patients,” he said. The group uses innovations like AI to analyze patient surveys, for instance, to meet and exceed expectations. But a large part of meeting those expectations is also driven by a novel approach to traditional patient follow-ups. “Our Patient Care Center is most classically comparable to a call center, but it’s used for so much more than that,” said Aguilar, adding that the center handles requests for records, referral requests, and prescription issues. “The Center is designed on the idea that patients want to have a continuous, positive experience even when they’re not in our clinics. And we want to free up the people in the clinic to create a positive experience there.” Unlike some other urgent care clinic models, MedWise focuses on forming relationships within its local communities, both with and among patients and primary care providers. If patients without a PCP have a MedWise visit, the urgent care staff refers them to a local network. If they are currently part of a PCP’s panel, MedWise teams copy encounter notes and provide them to be put into a patient’s record. Connectedness between care settings ultimately results in better clinical and financial outcomes, says Aguilar. “We believe that longitudinal relationships with primary care practices have to be the place where real, long-term value is generated,” he said. “MedWise wants to help support that every way we can.” -------------------------------------------------------------------------------- Read more Innovation in Action stories here and here. close Want to hear more? Get insights from athenahealth’s open and connected ecosystem delivered right to your inbox. 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