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FREQUENTLY ASKED QUESTIONS


WE GET THESE A LOT :)

If you have a specific Q about RoseSkinCo products or your order, you’re in the
right place! Browse FAQs by category or contact us!



IPL (Intense Pulsed Light) IPL Safety Tips Lumi OG Petal 2 Glow Glove 4D Shaver
Aloe Coco - Body Lotion Shipping Returns Payments Misc.
IPL (Intense Pulsed Light) IPL Safety Tips Lumi OG Petal 2 Glow Glove 4D Shaver
Aloe Coco - Body Lotion Shipping Returns Payments Misc.

IPL (INTENSE PULSED LIGHT)

What is IPL? How does the RoseSkinCo handset work?

Good Q! 

IPL stands for intense pulsed light. It works similarly to laser hair removal,
only it’s way easier and safe to do at home. Our IPL handsets work by emitting
wavelengths that target pigment in the hair. As the light is absorbed, it turns
to heat, which then kills hair growth cells. Hair grows back slower and sparser,
reducing hair growth permanently overtime.

Is RoseSkinCo IPL hair removal safe? Can it cause cancer?

IPL is a popular, well-researched option for safe and effective long-term hair
removal. Our IPL handsets are FDA-cleared for safe at-home use. They are also
certified by FCC, CE, & RoHS. 

RoseSkinCo IPL hair removal does not cause cancer or other long-term
complications caused by UV exposure. All UV rays are filtered to protect your
skin.

Does using the RoseSkinCo IPL handset hurt?

Nope!Unlike other types of hair removal, IPL is basically painless – no
clenching your teeth, nicking your knee, or ripping anything off. In higher
settings, those with sensitive skin may experience discomfort, but sticking with
a lower intensity level makes treatment very gentle.

How long will it take before I see results? Is RoseSkinCo IPL hair removal
permanent?

Most customers notice a reduction of hair growth after just 3-4 uses, then
complete results after 12 uses.

Some people experience complete and total baby-soft hairlessness after around 12
uses and throw away their razors for good. Others sometimes require touch-ups
beyond that, and that’s fine too! OG’s 10+ year lifespan and Lumi’s 30+ year
lifespan allow you to do as many touch-ups as you like, for as long as you like.

As long as you use your RoseSkinCo IPL handset as directed, you’ll enjoy a
permanent reduction of hair growth!

How often do I need to use my RoseSkinCo IPL handset?

We recommend completing IPL treatment once a week for 12 consecutive weeks. If
you’d prefer, you can use it up to twice a week for faster results.

After the initial 12-week treatment period, use your IPL handset once a month
for three months, or as needed. From then on, plan on using your IPL handset for
touch-ups as you spot any new hair growth, typically once every 2-3 months.

How is the RoseSkinCo IPL handset powered? Will it work in my country? Plug
type?

Our handsets are dual voltage (110V~240V), so they work everywhere in the world.
Every RoseSkinCo IPL Handset comes with a 12V power supply with the correct plug
type for your country. (e.g., USA orders receive 2 straight prongs, EU receive 2
round prongs.)

How do I clean my handset?

To clean your handset, first disconnect the device from the electricity supply.
Then, wipe the device down with a clean, dry cloth and 70% alcohol. (Don’t use
acetone or other abrasive fluids – they may damage your handset.) Then, use a
dry cloth or paper towel to dry the device.

Never immerse your handset or any of its parts in water.

Do I have to shave before using IPL? Which other hair removal methods can I use?

Don’t toss your razors just yet! Shaving is an important step in preparing your
skin for IPL treatment. Shaving takes your hair down just enough to prevent
burns while leaving the root intact under the surface so your IPL handset can
target it. Other forms of hair removal, such as waxing and tweezing, remove the
hair root entirely, inhibiting IPL treatment. Consider using the 4D Shaver to
prep your skin for IPL treatment.

That being said, if the area you’re treating is already hairless and smooth to
the touch, shaving isn’t necessary.

If you’re planning on using your IPL device on your face, we recommend
dermaplaning before treatment.

What is the IPL lamp made of?

The flash lamp in our handset is a Xenon Quartz Raytube, equipped with a glass
filter to filter out harmful UV rays.

IPL SAFETY TIPS

At what age can I start IPL treatment?

Both Lumi and OG are intended only for adult use. Children under 18 should not
use OG or Lumi.

Do I need to wear eye protection?

Nope! No need to wear eye protection while using RoseSkinCo handsets. While IPL
does use bright flashes, every handset is fitted with a sensor and will never
flash unless the flash window is pressed against your skin. That being said, we
recommend looking away from the light as it flashes.

Is it safe to use RoseSkinCo’s IPL handset while pregnant or breastfeeding?

Although there is no evidence showing that IPL has negative effects on pregnant
or breastfeeding women, to be safe we do not recommend at-home IPL treatment
while pregnant or breastfeeding.

Is it safe to do IPL over freckles or moles?

We do not recommend performing IPL treatment over very dark freckles or moles,
though light freckles are typically fine. If you have an area you wish to treat
that has dark freckles or moles, we recommend coloring over them with a white
pencil before treatment.

Is it safe to do IPL over tattoos?

We do not recommend performing IPL treatment over tattoos as it could result in
painful burns, but going around tattoos to treat an area is fine.

Can I use RoseSkinCo IPL before or after tanning?

If you have recently tanned, we recommend waiting 2 weeks before using your
RoseSkinCo IPL handset. If you’re planning on tanning after IPL treatment, we
recommend waiting 48 hours.

I have a skin condition – can I use the RoseSkinCo IPL handset?

Do not use the RoseSkinCo IPL handset at all if you experience any of the
following: 

 * A known skin disorder. 
 * A skin disease such as allergic dermatitis, eczema, etc. 
 * Photosensitive epilepsy or Photosensitivity. 
 * Are menstruating, pregnant, or lactating. 

In addition, do not treat any areas that are very dark (please refer to the skin
tone chart on this page), broken, scabbed, cancerous, hemangioma, or artificial,
aesthetic, prosthetic, or plastic areas.

LUMI

Is Lumi safe to use?

Short answer? Yep!

IPL is a popular, well-researched option for safe and effective long-term hair
removal. Lumi itself is FDA-cleared, FCC, CE, and RoHS certified for safe
at-home use. Also, all UV rays are filtered to protect your skin.

When will I start seeing results?

Most customers notice a reduction of hair growth after just 3-4 uses, then
complete results after 12 uses.

This can vary depending on the coarseness of your hair and the area you’re
treating, but you’ll notice your hair gradually grow back slower and sparser
with each treatment.

Where can I use my Lumi?

You can use your handset on just about any body part, including armpits, legs,
face, and bikini area. The only places we do not recommend using Lumi are above
the cheekbones and on the inner parts of the bikini area (labia, vagina,
scrotum, anus, etc.)

What’s the difference between OG and Lumi?

OG and Lumi are our two best-selling at-home IPL handsets. They both offer
long-term hair removal with the help of IPL technology. But Lumi offers faster
results, a longer lifespan, and a more comfortable treatment experience. 

Here’s an overview of all the differences:



How strong is Lumi? What are the energy and wavelength outputs?

Lumi is powerful enough to provide long-term, permanent hair removal, but also
safe enough for at-home use. 

Lumi has an energy output of 1.6 J/cm2 - 3.8 J/cm2 and wavelengths between
510NM-1100NM.

Are there any recurring costs? How long will my Lumi IPL handset last?

No recurring costs! Lumi is equipped with 900,000 flashes, which should last you
well over 30 years if used as directed. No replacements or refills necessary.

OG

How strong is OG? What are the energy and wavelength outputs?

OG is powerful enough to provide long-term, permanent hair removal, but also
safe enough for at-home use.

OG has an energy output of 1.5J-4.9J/cm2 and wavelengths between 470NM-1100NM.

Which areas of my body can I use my OG RoseSkinCo IPL handset on?

You can use your handset on just about any body part, including armpits, legs,
face, and bikini area. The only places we do not recommend using OG are above
the cheekbones and on the inner parts of the bikini area (labia, vagina,
scrotum, anus, etc.)







Are there any recurring costs? How long will my OG IPL handset last?

No recurring costs! Your OG IPL is equipped with 300,000 flashes, which should
last you well over 10 years if used as directed. No replacements or refills
necessary.

PETAL 2

What is Petal 2 made of?

Petal 2 is made of soft, naturally antibacterial silicone, which allows for a
deep clean without irritating sensitive skin.

Is Petal 2 waterproof?

Yes, Petal 2 is waterproof. With a waterproof grade of IPX5, you can use it in
the shower! (That being said, we do not recommend fully submerging Petal 2 in
water.)

Do I need to replace my Petal 2 head?

Nope! Petal 2 is a one-time purchase – no expensive replacement brush heads
necessary.

How long will Petal 2 last on a single charge?

Petal 2’s powerful lithium-ion battery allows for up to 200 days of use on a
single charge.

How does Petal 2 clean?

With over 10,000 sonic pulsations per minute and circulating magnetic beads,
Petal 2 penetrates deep into your pores so you can experience your deepest and
most revitalizing clean ever, removing 99% of dirt, oil, makeup residue, and
dead skin.

What type of cleanser should I use?

Petal 2 works with any type of cleanser, – but we’re partial to Blossom Dew!

Is Petal 2 good for sensitive skin?

Yes! Petal 2 is gentle enough for everyday use, even for sensitive skin. If your
skin is especially sensitive, we recommend brushing in light, short strokes.

Is Petal 2 good for acne?

Yes, Petal 2 is great for treating acne-prone skin! Petal 2 cleans deep into
pores, targeting underlying issues that cause acne to promote clearer, softer
skin.

How does Petal 2's one-year warranty work?

Your Petal is covered by a one-year warranty. If your device malfunctions or has
any defects within one year of use, we’ll send you a replacement. Click here for
more details.

Is Petal 2 safe for me to use?

Yes, Petal is safe and suitable for all skin types. It’s certified for safe use
with FCC, CE, & RoHS certifications.

Can I use Petal 2 if I have a skin condition?

If you have a skin condition or any medical concerns, please consult a physician
before using Petal 2.

My Petal 2 is damaged. Can I still use it?

Discontinue use if your Petal 2 appears damaged in any way. Contact us here if
you believe your device is malfunctioning.

Can I use Petal 2 on my eyes?

Do not use Petal 2 on your eyes. Exercise particular care when cleansing the
under-eye regions and do not bring the device into contact with the eyelids or
eyes themselves.

Can I use Petal 2 to remove makeup?

Petal 2 isn’t a makeup removal tool – we recommend removing all makeup before
using it. Petal 2’s powerful pulsing function is designed to help your cleanser
penetrate more deeply into your pores – using it with makeup on will push the
makeup into your pores instead, which could cause breakouts.

GLOW GLOVE

How should I use my Glow Glove?

1. Before exfoliating, make sure to ‘steam’ your skin for at least 5 minutes.
(Taking a bath or shower totally works!)

2. Put on the glove, and dampen it, squeezing out any excess water.

3. Scrub your body in quick circular motions. Use long and firm strokes for best
results.

4. When you’re done, rinse your body and glove with gentle soap and water.

5. After your shower/bath, apply a moisturizing lotion (like our Aloe Coconut
Body Lotion) to your body to lock in the softness.

6. Repeat 1-2x/week. Replace with a new glove every 6 weeks.

Can I use the Deep Exfoliating Glove with my IPL Hair Removal Device?

Yes! The Glow Glove can be used by anyone who wants softer and smoother skin,
but we created the exfoliating mitt specifically with IPL hair removal handset
users in mind since scrubbing away dead skin cells first allows the light
technology to easily target the hair follicle. For best results, exfoliate 24+
hours before IPL treatment.

Does this glove work for sensitive skin?

Yes! The Glow Glove is suitable for all skin types. However, overuse can cause
irritation – if your skin feels raw after scrubbing, decrease the pressure or
use it less often.

How often can I use it?

We recommend using it 1-2x per week and replacing the glove every 6 weeks.

Do I need to use the Glow Glove with soap?

Nope! Just add water.

4D SHAVER

How should I use my 4D Shaver?

You can use the 4D Shaver dry or with your favorite soap/shaving cream. Simply
press the power button to turn your 4D Shaver on, then shave as you normally
would.

Is the 4D Shaver waterproof?

Yes, the 4D shaver is waterproof. Use it in the shower!

Does the 4D Shaver require batteries?

Nope! It’s fully rechargeable.

How long does a 4D Shaver last on a single charge?

It lasts for up to a month on a single charge.

How does the 4D Shaver work?

This electric shaver features five rotating shaving heads, for a faster shave
and maximum coverage. Four rotating blades angle inward, and each head flexes
and bends to glide effortlessly across your skin and around curves. It’s also
cordless and rechargeable.

Does the 4D Shaver work for sensitive skin?

Yes! The 4D Shaver is gentle enough for all skin types, including sensitive
skin.

Do I need to replace the blades?

Sharp blades are crucial to getting a clean shave. Depending on how often you
shave, your 4D Shaver will last 6 months before needing a replacement. Order a
4D Shaver Replacement Head here.

ALOE COCO - BODY LOTION

How is the new formula different?

Aloe Coco Body Lotion got a major makeover with new packaging, added
ingredients, and a thicker consistency. It still features many of the same
natural ingredients, it’s still formulated to work both as a daily body lotion
and an IPL aftercare cream, and the scent is the same one that you loved.

Does it work for sensitive skin?

Yes! The Aloe Coco Body Lotion is formulated for all skin types, including dry
and sensitive skin.

How often can I use this lotion?

As often as you’d like! We recommend using the Aloe Coco Body Lotion after every
shower and post IPL treatment, but feel free to use it whenever your skin could
use a little extra moisture.

What's in it, what is the full ingredient list?

Aqua (Water) Eau, Glycerin Glycérine, Cocos Nucifera (Coconut) Oil Huile De
Cocos Nucifera (Noix De Coco),Olea Europaea (Olive) Fruit Oil Huile De Fruit
D'olea Europaea (Olive),  Argania Spinosa Kernel Oil Huile De Noyau D'argania
Spinosa, Butyrospermum Parkii (Shea Butter) Butyrospermum Parkii (Beurre De
Karité), Squalane Squalane, Rosa Canina Flower Extract Extrait De Fleur De Rosa
Canina, Centella Asiatica Extract Extrait De Centella Asiatica, Hamamelis
Virginiana (Witch Hazel) Extract Extrait D'hamamelis Virginiana (Hamamélis De
Virginie), Aloe Barbadensis Leaf Juice Jus De Feuilles D'aloe Barbadensis, Cocos
Nucifera (Coconut) Fruit Extract Extrait De Fruit De Cocos Nucifera (Noix De
Coco), Centella Asiatica Extract Extrait De Centella Asiatica, Betaine Bétaïne,
Phenoxyethanol Phénoxyéthanol, Carbomer Carbomère, Aroma Arôme,
Ethylhexylglycerin Éthylhexylglycérine, Odium Hyaluronate Hyaluronate De Sodium

SHIPPING

How long does shipping take?

Shipping times vary depending on your location, but most orders arrive within
5-12 business days. If your item takes over 20 business days to arrive, please
contact us at info@roseskinco.com and we will confirm the status for you.

How much is shipping? Where do you ship to?

We offer FREE shipping to 20+ countries around the world. If you can enter your
address at checkout, we can ship to you! We'll be sure to send the correct plug
type for your country, too.

Can you tell me more about your shipping process?

We strive to dispatch all orders within 1-3 business days. All orders include
tracking from dispatch to delivery.

We ship all orders in durable packaging to ensure items are not damaged during
transit.

We are not responsible for delays, lost or damaged shipments, or orders sent to
incorrect, invalid addresses. However, if you have a question about your order,
contact us at info@roseskinco.com and we’ll assist as much as possible to trace
missing parcels or investigate delayed packages.

How can I track my order?

We will send you a tracking number to your email once your package has been
shipped. You can use that number to track your package here.

Will I pay customs?

In most cases, you will not be charged any customs fees. However, customs
charges are out of our control and are dependent on the local government. If
your order is subject to customs charges, you will be responsible to pay them.

RETURNS

How do I start a return?

If you’re not satisfied with your RoseSkinCo purchase, email us at
info@roseskinco.com and we’ll help you initiate the returns process and let you
know where to send your items to. Learn more about our return policy here.

How do 90-day returns work?

We offer easy, no-questions-asked returns on all RoseSkinCo beauty tools. Learn
more about our return policy here.

How does the one-year warranty work?

All RoseSkinCo beauty tools are covered by a one-year warranty. If your device
malfunctions or has any defects within one year of use, we’ll send you a
replacement free of charge. Report a quality issue here.

PAYMENTS

International Charging Notice

We are not responsible for any bank charges such as open balances, overdraft
fees, currency exchange differences, authorization fees, or service charges
resulting from the timing of charges and/or debits/credits by your bank.

Can I pay in installments?

Depending on your region, you may be able to use Afterpay to pay for your order
in installments.

 * Afterpay is available in the USA, Australia, Canada, New Zealand, and the
   United Kingdom. 

MISC.

I’d love to rep RoseSkinCo as an influencer – how do I inquire about a collab?

Awesome! Click here to apply to our influencer program.

Can I get a discount?

Sure! We’ll email you a 10% off code just for signing up for our email list :)

I have a different question - what's the best way to contact you?

We’re here for you! Send us an email at info@roseskinco.com, or fill out our
contact form here. We’ll get back to you within two business days!


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