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 1. Legal
 2. Privacy Policy


VONAGE PRIVACY POLICY

Our practices around your use of our products, services, and websites.
Exercise your rights


Last updated June 10, 2021 (modified to delete Privacy Shield).  Click here for
archived versions.




We know your privacy is important to you, and we want you to know it’s important
to us too. This Privacy Policy is meant to explain our practices when it comes
to your use of our products, services, and websites. We encourage you to take
the time to review it carefully, to understand what information we collect, why
we collect it, and what we do with it. Below, we cover the following topics:

 * Who we are
 * What information we collect
 * Why we collect your information and how we use it
 * EEA users and our “lawful bases” for using their data
 * Who we share your data with and why
 * How we protect your information
 * Where we store your information and international transfers
 * How long we keep your information
 * How to access and control your information
 * Other important information
 * How to contact us





WHO WE ARE

Vonage Holdings Corp., including its corporate affiliates, is a global provider
of cloud communications. For our business and residential customers, we offer a
complete and fully-configured unified communications solution for the delivery
of end-to-end communications via voice, video, text, mobile applications, and
collaboration tools. Through our subsidiary Nexmo Inc., we provide our
communications services in programmable modules delivered via APIs and SDKs,
enabling our customers to incorporate these services into their own applications
to serve their own customers.

If you are a customer located in the European Economic Area (“EEA”), the
following corporate affiliates of Vonage Holdings Corp., may also process your
personal data as joint controllers with Vonage Holdings Corp., including for the
provision of their products and services, marketing and support:




 * Nexmo Limited (company number 07935346) with a registered address of 25
   Canada Square Level 37, London, England, E14 5LQ
 * Vonage Business Limited (company number 03602868) with a registered address
   of 25 Canada Square Level 37, London, England E14 5LQ




This Privacy Policy applies to our customers, prospective customers, our
customers’ customers (both direct and indirect), and visitors to our company
websites, including but not limited to www.vonage.com, www.vonage.co.uk,
www.vonage.com.au and www.phonerequests.com. If you do not agree with this
Privacy Policy, do not access or use our services or interact with any other
aspect of our business. Note: if you’re a user of an application that is
integrated or built using Vonage’s products and services, that application’s
privacy policy will describe how it collects, uses, stores, and shares your
data. We are not responsible for the privacy policies or actions of our
customers.





WHAT INFORMATION WE COLLECT

We collect your information in the following ways:

 * Information you provide directly to us. When you subscribe to our
   newsletters, register for one of our webinars, sign up for our services,
   request us to contact you, or through other interactions with us, we may ask
   you for certain personal information, such as your name, birthdate, postal
   address, e-mail address, telephone number, company name, job title, or
   payment information. When you request support from us, we may also collect
   information from you such as contact information, documentation, screenshots,
   or other information you or we may believe is helpful to solving the issue.
   When you speak with our customer service or sales representative on the
   phone, your calls may be recorded and/or monitored for quality
   assurance,training and research purposes. In certain circumstances, we may
   collect your Social Security number from you for a limited purpose, such as
   for tax reporting relating to a payment for a customer referral or to
   facilitate an international money transfer. 
 * Information we collect automatically when you visit our websites. We and our
   third-party partners, such as our advertising and analytics partners, collect
   information about your visits to our websites and your interactions with our
   ads or content, together with information such as your IP address, cookies,
   and other tracking technologies (e.g., web beacons, device identifiers, and
   pixels). For more information, please see our Cookies and Tracking Notice,
   which includes information on how to control or opt out of these cookies and
   tracking technologies.
 * Information we get from third parties. Third party sources of information
   include:
 * Third party services and social media. If you create an account or access our
   services through your account with a third-party service, such as Facebook,
   Google, LinkedIn, GitHub or Twitter, or use a social media feature through
   our services, certain personal data from those third-party social media
   services may be shared with us, such as your interests, “likes,” and friends
   list. We may use this information, for example, to personalize your Vonage
   experiences and marketing communications, to enhance our services, and to
   better serve you. You can control this data sharing via options in your
   social media accounts. We may also collect information from third party
   services that are integrated with our services, such as third-party CRMs or
   other applications that you authorize our services to connect with.
 * Credit agencies. We may obtain your credit information from third party
   reporting agencies in order to control our own credit risk in onboarding new
   customers. 
 * Demographic, lead, and interest data. We may obtain information from outside
   companies such as those that collect customer information including
   demographic and interest data. Examples of this information include your
   employment status, your job title with your current employer, and your
   business contact information. We use this data and combine it with other
   information we have about you to help us predict your preferences and to
   direct marketing offers that might be more relevant to you. We also obtain
   where permitted by law contact information and other marketing lead
   information from third parties, website “refer-a-friend” options or social
   media platforms and may combine it with information we have to contact you or
   direct Vonage marketing offers to you.
 * Information about our customers’ users. Our customers and other third parties
   may also provide us with personal information about our customers’ users and
   others. For example, we may receive personal information and other
   information from our customers, message senders, mobile network operators,
   databases with information relevant to mobile telephone numbers submitted to
   our services, and other third parties. This information may include, without
   limitation, telephone numbers, telephone numbers’ validity, type (e.g.,
   mobile, landline, etc.), corresponding device status (e.g., whether or not it
   is currently available for messaging), roaming status, carrier, country of
   location, and whether or not the number has been ported and is used to help
   us provide our services.
 * Information collected in connection with your use of services delivered via
   our platform. We and our service providers may collect information in
   connection with your use of communications services delivered via our
   platform. 
 * Communications usage information. This includes information about your
   communications delivered via our platform such as the time and duration of
   usage, source and destination identifiers, completion status, location, IP
   address, and amount of usage.
 * Communications content. To enable you to send and receive communications via
   our platform, we need to be able to handle the content of the messages,
   calls, and other communications channels used by you. This also includes, for
   example, voicemails and call recordings recorded via our services.
 * Device information. Where we have provided end user equipment to you, such as
   an analog telephone adapter or a VoIP phone, or you have installed our
   software on your device, we collect device-specific information from you.
   This includes, for example, your hardware model, operating system version,
   firmware, browser information, device and network configuration, device
   identifier, IP address, device performance, signal strength, call quality,
   telemetry, and mobile or wireless network information. We use the device
   information we collect in order to deliver and improve our services.
 * Your contact lists and address book. If you use our mobile apps, we may
   request your permission to access and store the contact list or address book
   maintained on your mobile phone, tablet, or other broadband-connected device.
   Your contact list is considered your personal data. We may use your contact
   list information to facilitate certain services where selected by you such as
   to enable you to make calls easily and to facilitate calls, texts, and other
   services. We may also facilitate the delivery of messages to individuals in
   your contact list that you wish to invite to download our mobile apps so that
   you can utilize our services with these selected individuals, although it is
   always your choice to send invites to such individuals. We will not use your
   contact list information for other purposes without first notifying you of
   the proposed use. You do not have to allow us to access your contact list
   information, but if you do not, certain features of our mobile apps may not
   be available to you. You may at any time opt out from allowing this access
   via the privacy settings on your device.
 * Mobile device camera, microphone and photos. If you use our mobile apps, we
   may request your permission to access the camera, microphone, and photos on
   your mobile device, to make and receive voice and video calls and messages
   and to send photos to others. You do not have to allow us to access these
   functions of your device, but if you do not, certain features of our mobile
   apps may not be available to you. You may at any time opt out from allowing
   this access via the privacy settings on your device.
 * Your location information. If your mobile device is equipped with GPS or can
   connect with wireless access points or hot spots, or if your mobile device is
   also a phone that communicates with cell towers or satellites, then your
   mobile device is able to use these features to determine its precise
   geographic location. You may use the mobile app to do a one-time share of
   your precise geographic location through a message in a chat session by
   pressing the location attachment button within the mobile app (a “Location
   Share Event”). We will retain the Location Share Event within your chat
   session on the mobile app until you delete the message. Your precise
   geographic location, including a Location Share Event, is considered your
   personal data. To the extent our mobile apps collect precise geographic
   location, you may at any time opt out from further allowing us to have access
   to your mobile device’s precise location information via the mobile app’s
   location settings on your mobile device. 





WHY WE COLLECT YOUR INFORMATION AND HOW WE USE IT

How we use the information we collect depends on which of our services you use,
how you use them, and specific preferences you may have communicated to us. We
list below the specific purposes for which we collect your information.

 * To deliver our services. We use your information because it is necessary to
   perform our obligations in delivering our services to our customers. This
   includes delivering your communications to the intended end user, processing
   transactions with you (such as billing), authenticating you when you log into
   our platform, providing customer support, and operating and maintaining our
   services. We also need your information to communicate with you about the
   services, including registration confirmations, purchase confirmations,
   expiration or renewal reminders, responding to your requests, and sending you
   notices, updates, security alerts, administrative messages, and other
   communications necessary to usage of the services.
 * To carry out core activities relating to our services. To effectively deliver
   our services to you, we use your information to engage in important
   supporting activities such as:
 * billing and collections, including maintenance of records in the event of a
   subsequent billing dispute;
 * preventing fraud, violations of our acceptable use policies, and unlawful
   activities; 
 * troubleshooting, quality control, and analytics; and
 * monitoring the performance of our systems and platform.
 * For research and development. We are constantly looking for ways to improve
   our services, to make them more reliable, secure, and useful to you and our
   users generally. We use data regarding our users’ communications on our
   platform to understand how our services are performing and how they are being
   used in order to identify areas where we can do better. For instance, we may
   use message delivery and call connection information to gauge the
   effectiveness of our routing to ensure that your messages are delivered and
   your calls are connected. We and our service providers may use your
   information to assess the level of interest in, and use of, our services, our
   communications to our customers, and our other messaging campaigns, both on
   an individual basis and in the aggregate. We also use information about your
   use of our websites to understand how our website visitors are using our
   websites. Among other things, this usage information, along with tracking
   technologies, enables third-party analytics companies, such as Google
   Analytics, to generate analytics reports on the usage of our services. To opt
   out of your usage information being included in our Google Analytics reports,
   you may follow these instructions.
 * To market, promote, and drive engagement of our products and services. We use
   data about you to send promotional communications that may be of specific
   interest to you. Based on information we collect about you, we may decide
   whether and how to promote certain of our products or services to you over
   others. These communications are to drive your engagement and maximize the
   value of our services to you. To perform the above functions and others
   described in this Privacy Policy, we may match information collected from you
   through different means or at different times, including personal data and
   usage information, and use such information along with information obtained
   from other sources (including third parties) such as contact information,
   demographic information, and personal interest information. Subject to your
   ability to opt out, by providing your contact information to us, you consent
   to receive e-mail messages, text messages, phone calls, faxes and postal
   mail, including that of a promotional nature, from Vonage. Where local law
   permits, you consent to receive phone calls from Vonage and its affiliates
   even if your phone number is listed on “do not call” registries. Where local
   law permits, an auto-dialer and/or artificial or prerecorded message may be
   used to make calls to you. You may not consent on behalf of someone else or
   provide someone else’s contact information. You are not required to agree to
   promotional communications in order to purchase goods or services from us.
   You can control whether you receive these kinds of communications as
   described below in Opt out of communications.
 * To comply with legal requirements. Applicable laws or regulations may require
   our processing of your data, such as laws mandating retention of
   communications data. 
 * To protect our legitimate business interests and legal rights. Where we
   believe it is necessary to protect our legal rights, interests and the
   interests of others, we use information about you in connection with legal
   claims, compliance, regulatory, and audit functions, and disclosures in
   connection with the acquisition, merger or sale of a business. 
 * According to your explicit consent. If we wish to use your information for
   certain purposes which require consent under applicable law, we will first
   seek out and obtain your consent. This may include, for example, testimonials
   or case studies that identify you in your individual capacity.






EUROPEAN ECONOMIC AREA USERS AND OUR “LAWFUL BASES” FOR USING THEIR DATA

European data protection law requires organizations like us to provide a lawful
basis to collect and use your information. Our lawful basis to collect and use
information from our EEA users include when:

 * We need it in order to provide you with the services and to carry out the
   core activities related to our provision of the services.
 * We need to comply with a legal obligation. 
 * We have a legitimate interest (which is not overridden by your data
   protection interests), such as for research and development, to market and
   promote the services and to protect our legal rights and interests.
 * You give us your consent to do so for a specific purpose.






WHO WE SHARE YOUR INFORMATION WITH AND WHY

We may share your information as detailed below:

 * Third-party service providers that help us to deliver the services and allow
   us to operate our businesses.
 * Communications providers. As the provider of a communications platform, we
   share the data we collect from you with communications providers (including
   traditional PSTN telecommunications companies and over-the-top communications
   service providers) as necessary in order to provide you with the
   services. These are the telecommunications companies, for instance, who we
   need to ensure your calls, messages and other communications reach the people
   you want to contact.
 * Business operations vendors. We work with third-party service providers to
   provide website and application development, hosting, maintenance, backup,
   storage, virtual infrastructure, payment processing, analysis and other
   services for us, which may require them to access or use information about
   you. We only work with carefully selected vendors, and we require any vendors
   with whom we share personal data to protect the confidentiality of such
   information and use it solely for the purposes for which it was shared.
 * Partners. In the event that you purchase services offered by Vonage or a
   partner through a special marketing arrangement (for example, through a
   co-branded advertisement or offer, or an arrangement where we and a partner
   market or offer the other’s products or services), we may share your
   information with these third parties in connection with their services, such
   as to assist with billing and collections, to provide localized support, and
   to provide customizations. We may also share information with these third
   parties where you have agreed to that sharing.
 * Third party websites. Our services and websites may include links that direct
   you to other websites or services whose privacy practices may differ from
   ours. If you submit information to any of those third party sites, your
   information is governed by their privacy policies, not this one. We encourage
   you to carefully read the privacy policy of any website you visit.
 * Compliance with law enforcement requests and applicable laws; enforcement of
   our rights. We may disclose personal data as required by applicable law,
   regulation, legal process or government request; to protect Vonage, our
   services, our customers or the public from harm or illegal activities; and to
   enforce our agreements, policies and service terms.
 * With your explicit consent. We share information about you with third parties
   when you give us consent to do so. For example, we often display use cases or
   testimonials of satisfied customers on our public websites and require your
   consent to identify you in your individual capacity. If you are a business
   customer, and have requested this, your business name and phone number may be
   included in public directories. 
 * Sharing with senders and recipients of communications. The name on your
   account, or a portion thereof, and/or your phone number may be displayed to
   people that you make calls to and to other users of the services so that they
   may contact you. Depending on the service you’re using, you may be able to
   control what’s displayed by adjusting your settings within the mobile app or
   your customer account, or by contacting customer care at the address provided
   when you signed up for the services.
 * Vonage affiliates; business transactions. We share your information with and
   among our corporate affiliates in order to operate and improve the services
   we provide to you; and we may share your information in connection with a
   sale, merger, liquidation, or reorganization of our business or assets.
 * Credit control.  We conduct credit checks on new customers in order to
   control the risk of non-payment. In the event of non- or late payment, we may
   disclose your name, address and other details to credit bureaus and agencies.
   They may use that information to assess your credit rating and provide that
   rating to other companies.  





HOW WE PROTECT YOUR INFORMATION

Vonage has implemented administrative, physical, and technical safeguards to
help protect the personal data that we transmit and maintain. However, no system
or service can provide a 100% guarantee of security, especially a service that
relies upon the public internet. Therefore, you acknowledge the risk that third
parties may gain unauthorized access to your information. Keep your account
password secret and please let us know immediately if you think your password
was compromised. Remember, you are responsible for any activity under your
account using your account password or other credentials.





WHERE WE STORE YOUR INFORMATION AND INTERNATIONAL TRANSFERS

Personal information held by Vonage is stored on and processed on computers
situated in the United Kingdom, the EEA, the United States, and in other
jurisdictions. We and/or our service providers also process data in some other
countries for customer care, account management and service provisioning. 

If you are an EEA resident, your personal data held by Vonage may be transferred
to, and stored at, destinations outside the EEA that may not be subject to
equivalent data protection laws, including the United States. When you sign up
for service with Vonage or inquire about our services, we transfer your
information to the United States and other countries as necessary to perform our
agreement with you or to respond to an inquiry you make. It may also be
processed by staff situated outside the EEA who work for us or for one of our
suppliers. 




Accordingly, by using our services, you authorize the transfer of your
information to the United States, where we are based, and to other locations
where we and/or our service providers operate, and to its (and their) storage
and use as specified in this Privacy Policy and any applicable terms of service
or other agreement between you and Vonage. In some cases, Vonage may seek
specific consent for the use or transfer of your information overseas at the
time of collection. If you do not consent, we may be unable to provide you with
the services you requested. The United States and other countries where we
operate may not have protections for personal information equivalent to those in
your home country.




Where your information is transferred outside the EEA, we will take all steps
reasonably necessary to ensure that your data is subject to appropriate
safeguards, such as relying on a recognized legal adequacy mechanism, and that
it is treated securely and in accordance with this Privacy Policy. 

 * International transfers within Vonage and its corporate affiliates. To
   facilitate our global operations, we transfer information among our corporate
   affiliates in countries whose privacy and data protection laws may not be as
   robust as the laws of the countries where our customers and users are based.
   We utilize standard contractual clauses approved by the European Commission
   and rely on the European Commission’s adequacy decisions about certain
   countries, as applicable, for data transfers from the EEA to the United
   States and other countries.
 * International transfers to third parties. Some of the third parties described
   in this Privacy Policy, which provide services to us under contract, are
   based in other countries that may not have equivalent privacy and data
   protection laws to the country in which you reside. When we share information
   of users in the EEA or Switzerland with such third parties, we shall make use
   of legally-recognized data transfer mechanisms, which may include the
   European Commission’s standard contractual clauses, binding corporate rules
   for transfers to data processors, or other appropriate legal mechanisms to
   safeguard the transfer.







> If you have questions or complaints about Vonage’s privacy practices, we’d
> like to help resolve your issue so please contact us at privacy@vonage.com or
> write to us via post to:

>        

>                                                  Vonage

>                                                 23 Main Street

>                                                Holmdel NJ 07733 USA

> Vonage commits to cooperate with EU data protection authorities (DPAs) and/or
> the Swiss Federal Data Protection and Information Commissioner and comply with
> the advice given by the panel and/or Commissioner with regard to data
> transferred from the EU and/or Switzerland. Under certain conditions, EU
> individuals may invoke binding arbitration to resolve residual claims.

 


HOW LONG WE STORE YOUR INFORMATION

We store your information until it is no longer necessary to provide the
services or otherwise relevant for the purposes for which it was collected. This
time period may vary depending on the type of information and the services used,
as detailed below. After such time, we will either delete or anonymize your
information or, if this is not possible (for example, because the information
has been stored in backup archives), then we will securely store your
information and isolate it from any further use until deletion is possible. We
may also retain aggregate information beyond this time for research purposes and
to help us develop and improve our services. You cannot be identified from
anonymized information retained or used for these purposes. 

 * Customer account information. We store your account information for as long
   as your account is active and a reasonable period thereafter in case you
   decide to re-activate the services. We also retain some of your information
   as necessary to comply with our legal obligations, to resolve disputes, to
   enforce our agreements, to support business operations, and to continue to
   develop and improve our services. 
 * Communications usage information. While you’re an active customer, we retain
   the communications usage information generated by your use of the services
   until the information is no longer necessary to provide our services, and for
   a reasonable time thereafter as necessary to comply with our legal
   obligations, to resolve disputes, to enforce our agreements, to support
   business operations, and to continue to develop and improve our services.
 * Marketing information, cookies and web beacons. If you have elected to
   receive marketing e-mails from us, we retain information about your marketing
   preferences for a reasonable period of time from the date you last expressed
   interest in our services, such as when you last opened an e-mail from us or
   visited our websites. We retain information derived from cookies and other
   tracking technologies for a reasonable period of time from the date such
   information was created.   
 * Device information. We collect device-specific information from you when we
   have provided end user equipment to you, such as an analog telephone adapter
   or a VoIP phone, or you have installed our software on your device. If you do
   not revoke our access to this information via the privacy settings on your
   device, we will retain this information for as long as your account is
   active.






HOW TO ACCESS AND CONTROL YOUR INFORMATION

 * Your choices. To request deletion of your Vonage account, please contact us.
   You should know that deletion of your Vonage account will result in you
   permanently losing access to your account and all customer data to which you
   previously had access through your account. Please note that certain data
   associated with that account may nonetheless remain on Vonage’s servers in an
   aggregated or anonymized form that does not specifically identify you.
   Similarly, data associated with your account that we are required by law to
   maintain will also not be deleted. If you are an end user of an application
   that uses Vonage’s services, you should direct requests for access and/or
   deletion of your data associated with that application to the relevant
   application provider in accordance with that application provider’s own
   privacy policy. 
 * Access to your account information. Consistent with applicable laws and data
   security requirements, we will reasonably honor written requests from you to
   access or amend your account information, such as name, address, and billing
   information. You are responsible for ensuring that the information on file
   with Vonage is current and accurate. You may access and update your account
   information by logging into your account or contacting us as described in
   this Privacy Policy. Where permitted by law, we may charge a reasonable fee
   to process requests for access to data and may limit the number of requests
   per year. Your right to amend your information is subject to our records
   retention policies.
 * Opt out of communications. You may opt out of receiving promotional
   communications from us by using some or all of the following methods: the
   unsubscribe link within each e-mail, updating your e-mail preferences within
   your service account settings menu, or by contacting us as provided below to
   have your contact information removed from our promotional e-mail list or
   registration database. Even after you opt out from receiving promotional
   messages from us, you will continue to receive transactional messages from us
   regarding our services. Depending on your type of account with Vonage, you
   may be able to opt out of some notification messages in your account
   settings.
 * Your rights as an EEA resident. If you are from the EEA, you may have broader
   or additional rights, including:  
 * to be provided with a copy of your personal data held by us;
 * to request the rectification or erasure of your personal data held by us;
 * to request that we restrict the processing of your personal data (while we
   verify or investigate your concerns with this information, for example);
 * to object to the further processing of your personal data, including the
   right to object to marketing and profiling; and
 * to request that your provided personal data be moved to a third party.

Where the processing of your personal data by us is based on consent, you have
the right to withdraw that consent without detriment at any time by contacting
us.




If you do not want your personal data used by Vonage for any direct marketing
purposes, or shared with third parties for their own marketing use, then you may
opt out of such use or sharing by contacting us, even if you have previously
consented to such use.

If you have any concerns or complaints regarding the treatment of your personal
data by us, or you believe we have breached any privacy law in relation to your
personal data, please contact us. We will treat any concerns or complaints
confidentially. We will promptly investigate any concern or complaint that you
raise with us.




You can exercise the rights listed above at any time by contacting us and if you
feel that your request or concern has not been satisfactorily resolved, or our
response is not provided within a reasonable time, you may approach your local
data protection authority (links here for residents of the EEA or Australia).
The Information Commissioner is the supervisory authority in the United Kingdom
and can provide further information about your rights and our obligations in
relation to your personal data, as well as deal with any complaints that you
have about our processing of your personal data.






YOUR RIGHTS AS A CALIFORNIA RESIDENT

This section applies only to California consumers. It describes how we collect,
use, and share California consumers’ personal information in our role as a
business, and the rights applicable to such residents. For purposes of this
section "personal information" has the meaning given in the California Consumer
Privacy Act (“CCPA”).  Vonage does not sell your personal information or your
end users’ personal information.

We process your personal information only in order to provide the services and
we do not retain, use, or disclose your personal information outside of the
scope of the agreement we have with you. 




How We Collect, Use, and Share your Personal Information

We have collected the following statutory categories of personal information in
the past twelve (12) months:

 * Identifiers, such as name, e-mail address, mailing address, fax number and
   phone number. We collect this information directly from you or from third
   party sources. 
 * Customer records information, such as your Social Security number for a
   limited purpose like tax reporting relating to a payment for a customer
   referral or to facilitate an international money transfer.
 * Information collected in connection with your use of our services, including
   communications usage information and the communications content processed
   through the services.
 * Internet or network information, such as browsing and search history. We
   collect this information directly from your device. 
 * Geolocation data, such as IP address. We collect this information from your
   device.
 * Financial information, such as payment details or financial account numbers
   in the process of providing you with our services. We collect this
   information from you. 
 * Inferences based on your use of the services and browsing history.
 * Other personal information, in instances when you interact with us online, by
   phone or e-mail in the context of receiving support from our sales and
   customer service teams

The business and commercial purposes for which we collect personal information
are described in the section of this Privacy Policy entitled “Why we collect
your information and how we use it”. The categories of third parties to whom we
“disclose” this information for a business purpose are described in the section
of this Privacy Policy entitled “Who we share your data with and why”. 




Your California Rights

You have certain rights regarding the personal information we collect or
maintain about you. Please note these rights are not absolute, and there may be
cases when we decline your request as permitted by law.

 * The right of access means that you have the right to request that we disclose
   what personal information we have collected, used and disclosed about you in
   the past 12 months. 
 * The right of deletion means that you have the right to request that we delete
   personal information collected or maintained by us, subject to certain
   exceptions. 
 * The right to non-discrimination means that you will not receive any
   discriminatory treatment when you exercise one of your privacy rights. 
 * Vonage does not sell personal information to third parties (pursuant to
   California Civil Code §§ 1798.100–1798.199).
 * “California's “Shine the Light” law, Civil Code section 1798.83, requires
   certain businesses to respond to requests from California consumers asking
   about the businesses' practices related to disclosing personal information to
   third parties for the third parties' direct marketing purposes. Alternately,
   such businesses may have in place a policy, as we do, only to disclose
   personal information of consumers to third parties for the third parties'
   direct marketing purposes if the consumer has opted into such
   information-sharing.




How to Exercise your California Rights

You can exercise your rights yourself or you can alternatively designate an
authorized agent to exercise these rights on your behalf. Please note that to
protect your personal information, we will verify your identity by a method
appropriate to the type of request you are making. We may also request that your
authorized agent have written permission from you to make requests on your
behalf, and we may also need to verify your authorized agent's identity to
protect your personal information. 

Please email us at privacy@vonage.com or use the “Exercise Your Rights” button
at the top of this page if you would like to exercise your rights pursuant to
CCPA or learn more about your rights or our privacy practices.






OTHER IMPORTANT INFORMATION

 * Information from children. Vonage does not sell products or services for
   purchase by children and we do not knowingly solicit or collect personal data
   from children or teenagers under the age of eighteen. If you believe that a
   minor has disclosed personal data to Vonage, please contact us.
 * Changes to this policy. In the event we make changes to this Privacy Policy,
   we’ll let you know by posting a notice on our website at
   www.vonage.com/privacy-policy and, in relation to substantive changes that
   broaden the types of personal data collected or their usage, we will notify
   you via e-mail to the e-mail address associated with your account, via our
   platform or websites, or by some other means. 
 * Note for Vonage Integration Suite users. Vonage's use of information received
   from Gmail APIs will adhere to Google's Limited Use Requirements.






HOW TO CONTACT US

You can use the “Exercise Your Rights” button located on this page to submit a
request to the Vonage Privacy Team.




Please direct questions about this Privacy Policy to:



Vonage Holdings Corp.

23 Main Street

Holmdel, NJ 07733 USA

E-mail: privacy@vonage.com






COOKIES AND TRACKING NOTICE 

A cookie is a small text file that a website saves on your computer or mobile
device in order to facilitate and enhance your interaction with that service. We
or our service providers may use cookies and equivalent technologies such as
clear gifs, web beacons, pixel tags, Javascript, device fingerprinting, and
third-party cookies on our website and, where relevant, in our promotional
e-mails. 

They also help us track users, conduct research, allow you to back click to
earlier registration pages viewed by you and improve our content and services.
For instance, we may use web beacons on our websites to access and set cookies
and otherwise help us to better understand how users are moving through our
websites. Information provided by the web beacon includes the computer’s IP
address, the type of browser being used and the time that the web beacon was
viewed. We may also use web beacons in e-mails and newsletters so that we know
when such communications have been opened and to otherwise help us tailor our
communications to individual users.




Learn more about when and how we use cookies and tracking technologies and some
of our service providers:

 * When it’s strictly necessary

These cookies and other technologies enable us to recognize you when you return
to our service and to maintain your web session so you can more easily navigate
the subscription process or your viewing of your call details. They are also
essential for you to access secure areas of our sites, for example, to use
shopping baskets or make payments.

Google Tag Manager is a third-party service provider that allows us to manage
website tags via an interface. Tags are small elements of code that are used,
for example, to measure traffic and visitor behavior, to understand the effect
of online advertising and social channels, to set up remarketing and orientation
towards target groups, and to test and optimize websites. Google Tag Manager
only implements tags. This means that no cookies are used and, as a result, no
personal data is recorded. We list it here for completeness and to be
transparent about the tools we use. If deactivation has been performed at a
domain, page, event or 3rd party script level, this remains in place for all
tracking tags if these are implemented with Google Tag Manager.

 * For performance and analytics

These cookies and similar technologies collect statistical information about how
you use our websites so that we can improve your user experience. We use cookies
to identify the number of unique visitors we receive to different parts of the
website and identify where leads originate. This helps us for our legitimate
interests of improving the way our website works, for example, by ensuring that
users are finding what they are looking for easily.

Google Analytics is one of the third-party analytics providers that we use to
help us improve our website. Google Analytics uses cookies to help the website
analyze how visitors use the site. The information generated by the cookie about
your use of the website (including your IP address) will be transmitted to and
stored by a Google server in the United States. Google uses this information for
the purpose of evaluating your use of the website, compiling reports on website
activity for website operators and providing website operators with other
services relating to website activity and internet usage. You can prevent the
storage of data relating to your use of the website and created via the cookie
(including your IP address) by Google as well as the processing of this data by
Google by downloading and installing the browser plug-in available here.

 * To enable functionality These cookies and similar technologies can tell us
   which language you prefer and what your communications preferences are. They
   can help you fill out forms on our sites more easily. They also enable
   customization of the layout and/or content of the pages on our sites.
 * For targeted advertising These cookies and other technologies record your
   visits to our website, the pages you have visited and the links you have
   followed. We will use this information subject to your choices and
   preferences to make our website more relevant to your interests. We may also
   share this information with third parties for this purpose. These companies
   may use information about your online activities over time and across our
   services and other online properties, the region of the country or world
   where your IP address indicates you are located, as well as other information
   about you, in order to provide advertisements about goods and services of
   interest to you. The information practices of these ads networks are governed
   by their own privacy policies and are not covered by this Privacy Policy. For
   more information about third-party advertisers and how to prevent them from
   using your information, visit Aboutads.info and for our EEA users
   http://www.youronlinechoices.eu. You have to opt out using each of your web
   browsing applications, computers and mobile devices separately.
 * Social media cookies and widgets We use social media platforms to advertise
   to you online and to monitor the success of our advertising (for instance by
   receiving reports when you click on our ads on Facebook, LinkedIn and
   others). We summarize the main advertising and social media partners who drop
   cookies below:
 * LinkedIn Ads: the analysis and conversion tracking technology provided by the
   social network LinkedIn is integrated into our website. When you visit our
   website, a connection is established between your browser and the LinkedIn
   server via the remarketing tags. This informs LinkedIn that you visited our
   website with your IP address, meaning that LinkedIn can connect your visit to
   our website with your user account. We can use this information to display
   LinkedIn ads. Please be aware that we as the website provider do not receive
   any information about the content of the transferred data or how it is used
   by LinkedIn. Further information can be found in LinkedIn’s privacy policy.
 * Marketo: We use third party marketing software from a company called Marketo
   to send some of our e-mails. We use cookies as part of tracking so we have
   information on e-mail open rates and click through rates. We also track
   activity on the website. For example, visitors can download marketing white
   papers from the site and we use Marketo cookies to see who does this and if
   they then visit other parts of our website. For more information on Marketo’s
   privacy and cookie policy, please visit Marketo’s privacy policy. 
 * DoubleClick: Google's Doubleclick re-targeting cookie lets us serve
   personalized advertising to you when you're browsing other websites and
   social media platforms. You can control advertising personalization on Google
   and partner websites here. 
 * Facebook Custom Audience: This service from Facebook enables us to display
   personalized ads to people on our e-mail lists when they visit Facebook. We
   provide personal information such as your e-mail address and phone number in
   encrypted form to Facebook (so they cannot be seen by anyone at Facebook) to
   enable Facebook to determine if you are a registered account holder with
   Facebook. 
 * Twitter advertising and remarketing: We advertise on Twitter and our
   advertising content will be tailored to your interests on the basis of your
   browsing behavior and the pages you have consulted on this and other
   websites. In order to improve the relevance of our marketing content, the
   cookie may therefore transmit such data to Twitter, who will use it to
   understand your interests better including to benefit their other advertising
   customers. If you decide that you do not wish your browsing data to be
   collected, you can find comprehensive information on Twitter’s advertising
   policy and the steps you can take to protect your privacy here. 
 * We also use Facebook Connect to allow you to sign up and log in to our
   websites by using your Facebook account. If you sign up using Facebook
   Connect, Facebook will ask your permission to share certain information from
   your Facebook account with us. This may include your first name, last name,
   and e-mail address in order for us to verify your identity and gender,
   general location, a link to your Facebook profile, your time zone, birthday,
   profile picture, your "likes" and your list of friends. This information is
   collected by Facebook and is provided to us under the terms of Facebook’s
   data privacy policy. You can control the information that we receive from
   Facebook using the privacy settings in your Facebook account.




How to control cookies

You can control and/or delete cookies as you wish – for details, see
www.aboutcookies.org. You can delete all cookies that are already on your
computer and you can set most browsers to prevent them from being placed. If you
do this, however, you may have to manually adjust some preferences every time
you visit a site and some services and functionalities may not work. You will
not be able to opt-out of any cookies or other technologies that are “strictly
necessary” for the services. Where you have not set your permissions, we may
also separately prompt you regarding our use of cookies on the site. 

 

9/13/2021, 4:08:41 PM


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PRIVACY PREFERENCE CENTER

When you visit any website, it may store or retrieve information on your
browser, mostly in the form of cookies. This information might be about you,
your preferences or your device and is mostly used to make the site work as you
expect it to. The information does not usually directly identify you, but it can
give you a more personalized web experience. Because we respect your right to
privacy, you can choose not to allow some types of cookies. Click on the
different category headings to find out more and change our default settings.
However, blocking some types of cookies may impact your experience of the site
and the services we are able to offer.
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MANAGE CONSENT PREFERENCES

TARGETING COOKIES

Targeting Cookies

These cookies may be set through our site by our advertising partners. They may
be used by those companies to build a profile of your interests and show you
relevant adverts on other sites.    They do not store directly personal
information, but are based on uniquely identifying your browser and internet
device. If you do not allow these cookies, you will experience less targeted
advertising.

PERFORMANCE COOKIES

Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and
improve the performance of our site. They help us to know which pages are the
most and least popular and see how visitors move around the site.    All
information these cookies collect is aggregated and therefore anonymous. If you
do not allow these cookies we will not know when you have visited our site, and
will not be able to monitor its performance.

FUNCTIONAL COOKIES

Functional Cookies

These cookies enable the website to provide enhanced functionality and
personalisation. They may be set by us or by third party providers whose
services we have added to our pages.    If you do not allow these cookies then
some or all of these services may not function properly.

STRICTLY NECESSARY COOKIES

Always Active

These cookies are necessary for the website to function and cannot be switched
off in our systems. They are usually only set in response to actions made by you
which amount to a request for services, such as setting your privacy
preferences, logging in or filling in forms.    You can set your browser to
block or alert you about these cookies, but some parts of the site will not then
work. These cookies do not store any personally identifiable information.

ANALYTICS COOKIES

Always Active

Analytics Cookies

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