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* Research and Development
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GLOBAL ACCOUNTS RECEIVABLE CONTACT
Americas Accounts Receivable Team
To contact Americas General Collections Department:
Call Citrix-Americas Accounts Receivable department by calling us at
1-800-424-8749 option #5-2-2-then select the region:
1- ) US
2- ) Canada
3- ) Brazil
4- ) all other Latin American and Caribbean Countries
To contact Americas General Collections Department-Via email or call.
Note:
* Please look up at “State of the Bill to address of your company” and select
the name of the Collectors Specialist assigned to that state on the list
below and contact them with your inquiry.
* The Collections team lead Yorlli Arce and Collection manager Rossana
Cavallini are for Escalations only.
* Sharefile inquiries should be directed to ask-sharefilear@citrix.com and not
to the Americas Collections Team.
* Billing issues or Tax inquiries please contact our Customer service
department at 800-424-8749 Option #2 and a case will be open with the issue
or contact them on following
link: https://www.citrix.com/contact/customer-service.html
* Paperless: Choosing to be paperless has never been so easy: 1-Log in into
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enrolled into the program.
Collections Position Job Direct Phone number States Assigned Cristhofer Venegas
cristhofer.venegas@citrix.com
Collections Specialist
Collections
General-954-267-3000
Direct-506 2589 8833
Ext: 2740836#
AK – Alaska, FL – Florida, KS – Kansas, KY – Kentucky, LA – Lousiana, MA -
Massachussetts,UT – Utah, VT – Vermont, TX – Texas, SC - South Carolina, WV -
West Virgina, AR – Arkansas
Edgar Alonso Castillo Cubillo
edgaralonso.castillo@citrix.com
Collections Specialist
Collections
General 954-267-3000
Direct 506 2589 8838
Ext: 3340227#
HI – Hawaii, IA – Iowa, IL – Illinois, NC - North Carolina, ND - North Dakota,
NE – Nebraska, NJ - New Jersey, OH – Ohio, TN – Tennessee, PR-Puerto Rico,
*Plus SHI-I32858677,C1038910,I25719832, CDW C1087295,I28384688,I26103026
Helen Duran
heleen.duran@citrix.com
Collections Analyst
Collections
General 954-267-3000
Direct Number 506 2589 8837
Ext: 4350387#
AL – Alabama, OK – Oklahoma, DE – Delaware, ME – Maine, RI - Rhode Island. All
Canada. *Plus All Ingram US accounts (multiple states)
C4303204,I10279338,I29336135,I28454216,I33323165,I2005066. Plus Cisco I19369659,
I9171030,C2017141,I26609857,I33287700.
*Plus Ingram Canada C3788476, CDW Canada I10799345
Josue Rodriguez
josue.rodriguez@citrix.com
Collections Specialist
Collections
General 954-267-3000
Direct 506 2589 8849
Ext: 5670763#
CA – California, CO – Colorado, IN – Indiana, MD – Maryland, OR - Oregon
Juan Rodriguez Castrillo
juan.rodriguez@citrix.com
Collections Analyst
Collections
General 954-267-3000
Direct 506 2589 8832
Ext: 5820763#
CT – Connecticut, MO – Missouri, MS – Mississippi, MT – Montana, NV – Nevada, WY
– Wyoming, VA- Virginia, MI – Michigan.Plus*DXC I33436266, I30422507 ,WWT
C2157980
*Plus All LAC accounts (AR-Argentina, BM-Bermudas,BO-Bolivia,BO-Bolivia,
BO-Bolivia,CL-Chile,CO- Colombia,CR-Costa Rica, DO- Dominican
Republic,EC-Ecuador,GT-Guatemala,GY-Guyana, JM-Jamaica, KY-Grand
Cayman,MX-Mexico,PA-Panama,PE-Peru,PY-Paraguay, TC-Grand Turk, TT-Trinidad and
Tobago,UY-Urugay, VE-Venezuela)
*Except Licencias Online on all countries*
Sergio Saenz
sergio.saenz@citrix.com
Collections Specialist
Collections
General 954-267-3000
Direct 506 2589 8840
Ext: 7370723#
GA – Georgia, ID – Idaho, MN – Minnesota, NH - New Hampshire, NY - New York, SD
- South Dakota, WA - Washington-WA-DC
Luis Plazas
luis.plazas@citrix.com
Sr. Collections Analyst
Collections
954-267-8493
Ext: 28493
AZ – Arizona, NM - New Mexico, PA – Pennsylvania, WI – Wisconsin.
*Plus All Arrow, Immix, EC America accounts I30024557, I30160877, I30055208,
I30052536, I30071653, I25477494, I33259005, I25276522, I33989877, I30004440,
I13754073, I30335429, I5564252,I30160877,I25276522
*Plus LAC-Licencias online in all All Countries*
Angelica Betancur
Angelica.Betancur@citrix.com
Sr. Billing Analyst
Online billing and Manual & Proformas Invoices
954-267-2331
Ext: 22331
Manual invoices and Online billing on Customers Portals
Yorlli Arce Baltodano
yorllisteven.arce@citrix.com
Collections Team Lead
Collections
954-267-3000
Ext: 58839
ESCALATIONS ONLY
General inquiries please contact the Collector assisgned per the Bill to State
To contact Americas General Cash Application Team: Ask-cash-apps@citrix.com
To contact Americas General Cash Application Team-Hybris Cloud:
Hybris@citrix.com
To contact Americas General Credit Team: Ask-Credit@citrix.com
Global Citrix Content Collaboration Accounts Receivable Team
To Contact our Global General inbox-Citrix Content Collaboration Accounts
Receivable Team: Ask-SharefileAR@citrix.com
Collections General A/R Email Position Sarah Oliver Sarah.Oliver@citrix.com Team
Lead Cristina Pardo EMEA-Credit@citrix.com AR Manager General Sharefile AR
inquiries Ask-SharefileAR@citrix.com
EMEA Accounts Receivable Department
To contact EMEA Accounts Receivable Team-General Email EMEA-Credit@citrix.com or
call +44 1753276200
Collections
General A/R Email
Position
General the switchboard
Cristina Pardo EMEA-Credit@citrix.com Senior EMEA C&C Manager 0044(0)175327 6236
Anselmo Mura ask-CreditEMEA@citrix.com Team Leader, Credit Risk Analysis
0044(0)175327 6229 Gurpreet Suri ask-CreditEMEA@citrix.com Credit Risk Analyst
0044(0)175327 6254 Sue BenHassine EMEA-Credit@citrix.com Sr. Collections Analyst
0044(0)175327 6211 Christiane Hempen EMEA-Credit@citrix.com Collections Analyst
0044(0)175327 6235 Sophie Koutcher EMEA-Credit@citrix.com Collections Analyst
0044(0)175327 6348 Jugjeet Dhuna EMEA-CashApps@citrix.com Cash Applications
Analyst 0044(0)175327 6232
APAC Accounts Receivable Department
To Contact APAC Accounts Receivable Team –
Call PH 61 2 8870 0800
Fax 61 2 8870 0600
Collections Position Switchboard Phone number States/Cities Kevin Chang
Kevin.Chang@citrix.com Lead Credit Specialist PH 61 2 8025 8333
Fax 61 2 8870 0600 Japan & Korea, ANZ Anitha K K
anitha.k@citrix.com Sr. Credit and Collections PH 91 80 39541000 ext.78003
Fax 91 80 39540060 India Vidyashree M K
PH 61 2 8870 0787 ext.72385
Fax 91 80 39540060 Region: ASEAN Rui Jia
Rui.Jia@citrix.com Lead Credit Specialist PH 61 2 8870 0787
Fax 61 2 8870 0600 Greater China Region Jack Bal
Jack.Bal@citrix.com Mgr Credit II, Order-to-Cash PH 61 2 8025 8106
Fax 61 2 8870 0600 Credit Manager APJ
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