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Effective URL: https://community.atlassian.com/t5/Jira-Service-Management-articles/December-launch-4-new-IT-Ops-features-in-Jira-Service-Manage...
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Atlassian Community logo Product Q&A Groups Learning Events Create Ask a question Awaiting your command Turn off suggestions Awaiting your command Turn off suggestions Enter a user name or rank Turn off suggestions Awaiting your command Turn off suggestions Awaiting your command Turn off suggestions cancel Turn on suggestions Showing results for Search instead for Did you mean: Sign up Log in HAVE MORE FUN WITH KUDOS * Collect badges and make progress * Participate in fun challenges * Climb up the leaderboard * Gift Kudos to your peers Log in to unlock your first badge PRODUCT Q&A * Jira Jira * jira-align Jira Align * Atlassian logo Jira Product Discovery * Jira Service Desk Jira Service Management * Compass * Confluence Confluence * Trello Trello * Atlas * Atlassian logo Atlassian Guard See all COMMUNITY RESOURCES * Announcements * FAQ * Guidelines * About SUPPORT * Documentation and support * Atlassian Community Events * Atlassian University TOP GROUPS * groups-icon Welcome Center * groups-icon Featured Groups * groups-icon Product Groups * groups-icon Regional Groups * groups-icon Industry Groups * groups-icon Community Groups Explore all groups COMMUNITY RESOURCES * Announcements * FAQ * Guidelines * About SUPPORT * Documentation and support * Atlassian Community Events * Atlassian University LEARN * Learning Paths * Certifications * Courses by Product COMMUNITY RESOURCES * Announcements * FAQ * Guidelines * About SUPPORT * Documentation and support * Atlassian Community Events * Atlassian University EVENTS * Live learning * Local meet ups * Community led conferences COMMUNITY RESOURCES * Announcements * FAQ * Guidelines * About SUPPORT * Documentation and support * Atlassian Community Events * Atlassian University GET PRODUCT ADVICE FROM EXPERTS Ask a question → JOIN A COMMUNITY GROUP Find a group → ADVANCE YOUR CAREER WITH LEARNING PATHS Take a free class → EARN BADGES AND REWARDS Level up → CONNECT AND SHARE IDEAS AT EVENTS See the calendar → * Community * Products * Jira Service Management * Articles * December launch: 4 new IT Ops features in Jira Service Management DECEMBER LAUNCH: 4 NEW IT OPS FEATURES IN JIRA SERVICE MANAGEMENT Last updated: December 19, 2024 edited Hi, Community! We announced the streamlined incident UI in May, which brings alert, on-call, and incident response features into Jira Service Management. Since the launch, we have been gathering your feedback on the additional features and functionality required to complete the move without disrupting your existing operations workflows. We have four product updates launching in December that were prioritized based on your feedback — learn more about each one below. OPERATIONS GLOBAL ADMIN ROLE Thanks to your feedback, Opsgenie admins will now automatically be granted admin privileges for operations work only, without making them a Jira product admin. Previously, an admin had to manually assign a role to each Opsgenie admin in Jira Service Management, which also gave Opsgenie admins Jira admin-level access. AI-POWERED ALERT LIST VIEW Alert groups, powered by Atlassian Intelligence, identifies patterns among incoming alerts to correlate and group them based on similarities within the existing alerts view dashboard so responders can focus on the highest-priority items. This AI Ops features, which is the first of many, will be available to all Jira Service Management Premium and Enterprise customers starting today. GLOBAL ON-CALL SCHEDULES & ESCALATIONS This enhancement enables admins to associate on-call schedules and escalations at a site level in Jira Service Management, which allows adding responders to a schedule or escalation from multiple teams. Previously, schedules and escalation policies had to be mapped to a team and any customer who had site-level on-call schedules and escalations in their bundled Opsgenie was blocked from moving their operations work into Jira Service Management. Once available in December, customers with global on-call schedules and escalations will also gain access to the streamlined incident UI in Jira Service Management. TERRAFORM We’re releasing the Atlassian Operations Provider, which will replace the existing Opsgenie Terraform provider in Jira Service Management. This new provider will allow you to create and manage the following resources with Terraform: * Teams (with or without members) * Users (without User Contact API and read actions only) * API and Email Based Integrations * Escalations * Schedules * Schedule Rotations Check out the Terraform product documentation for more details. Questions about these features? Join the conversation by leaving a comment below. We want to hear how you’re planning (and completing) the move from Opsgenie to Jira Service Management, and we’re here to help! Comment Watch Like 13 people like this # people like this Share * LinkedIn * Twitter * Email * Copy Link 4254 views 3 COMMENTS Dan W Rising Star Rising Star Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders. Get recognized November 26, 2024 edited Do you have dates for each rollout or will we get them in our scheduled release track? Like • 3 people like this 3 people like this Shaun Pinney Atlassian Team Atlassian Team members are employees working across the company in a wide variety of roles. December 3, 2024 edited Hi @Dan W Ops admin role began rolling out to 100% of JSM cloud instances today, 12/3. And for the other updates the best way to stay up to date on launch dates is to follow the release notes page, which lives here: https://confluence.atlassian.com/cloud/blog Like Erica Larson Contributor December 9, 2024 edited When trying to downgrade a user from Operations Admin to a user, I received an error message that it needed to be done through Atlassian Admin. This goes against the documentation provided and I also was unable to find a place to make this change. Workaround using Opsgenie UI was my only solution. I've submitted a ticket through Atlassian Support but wanted to share here as well. When I have an update from Support, I will share here. Like COMMENT Log in or Sign up to comment WAS THIS HELPFUL? Yes No THANKS! × Shaun Pinney Atlassian Team Atlassian Team Atlassian Team members are employees working across the company in a wide variety of roles. ABOUT THIS AUTHOR Product Marketing Manager, Jira Service Management Atlassian Massachusetts 95 total posts * * * * * * * +15 more... View profile Jira Service Desk Jira Service Management TAGS * jira-service-management Related Community content * JIRA SERVICE MANAGEMENT * RE: JIRA SERVICE MANAGEMENT - CAN'T EDIT WORKFLOWS... * RE: INCLUIR OPÇÃO DE CLONAR TICKET NO JIRA SERVICE... * ARE WE HAVE TO SEPARATE FOR JIRA SERVICE MANAGEMEN... * ADD A WATCHER SERVICE DESK MANAGEMENT START YOUR FORUMS ADVENTURE WITH COMMUNITY VOYAGER! Whether you're just starting or looking to deepen your participation we've got something special to help you hit the ground running — the new Kudos Passport! Check it out AUG Leaders UPCOMING JIRA SERVICE MANAGEMENT EVENTS * LESS COMPLEXITY, MORE PRODUCTIVITY: SIMPLIFYING YOUR JIRA ENVIRONMENT → Jan 16 Cluj-Napoca, CJ (RO) * 🧭 NAVIGATING THE OPSGENIE / JIRA SERVICE MANAGEMENT (JSM) MERGE ⛵️ → Jan 16 Virtual (US) * #69 ACE TOKYO MEETUP 管理者必見!CONFLUENCE/JSM 全社導入展開、ナレッジマネジメント成功の秘訣 〜FREEE社の事例〜 → Jan 23 Tokyo, Japan (JP) See all events * FAQ * Community Guidelines * About * Privacy policy * Notice at Collection * Terms of use * © 2024 Atlassian Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. MANAGE PREFERENCES When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. 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