www.optus.com.au Open in urlscan Pro
104.71.49.7  Public Scan

Form analysis
0 forms found in the DOM

Text Content

Skip to Primary NavigationSkip to ContentSkip to Footer
For YouFor BusinessFor EnterpriseAbout Us


Contact

Search

Cart

Login
Shop

Mobile
Home Internet & nbn™
Prepaid
5G
Smart Spaces
SubHub
Living Network
Extras
Help
Deals

BILLING AND RECHARGE


HELP AND SUPPORT

From understanding your bill to recharging your service, we’ve got everything
you need to keep on top of your Optus account. 



WHAT DO YOU NEED HELP WITH?

--------------------------------------------------------------------------------

POPULAR ARTICLES



Automatic Payment plans explained

Optus Choice Plus tax invoice explained

Managing your automatic payments

Understand my bill

View and track usage

Control your costs

Switch paper bills on or off

Prepaid recharge

PAYMENT OPTIONS



Set up, change or cancel direct debit

How to pay your bill

Switch paper bills on or off

Report a payment/restore your service

Request more time to pay your bill

Late payment & other billing fees

Device/handset repayments & credits

Payment changes via self-service


GST on your bill

CHARGES & FEES



Request a refund or transfer of a credit balance

How to view your payment history online

What am I charged for going over my data limit?

Missing payment/incorrect account paid

How to get your bill's balance & due date

UNDERSTANDING YOUR BILL/INVOICE



Your bill explained

Optus Choice Plus tax invoice explained

I don't recognise a number charged on my bill

Understanding your final bill

How to view your online bills or get reprints

How to monitor & control your bills

How to view or request itemised usage

What does eligible for plan benefit mean?

How to change your bill's postal or email address

What is pro-rata?

MOBILE PREPAID RECHARGE



What is Prepaid Mobile?

Top up/recharge your Prepaid Mobile service

Add, change or remove Prepaid AutoRecharge

Recharge/voucher troubleshooting

MOBILE BROADBAND RECHARGE



How to check your Prepaid Mobile Broadband balance & expiry date

MY OPTUS APP

Check out the My Optus app to monitor your usage, check and pay your bills,
message us for 24/7 support and more.

Learn more
MY ACCOUNT

Manage all your services easily with My Account. View your bills, check your
usage, update your settings and so much more.

Learn more




GET IN TOUCH

Device Guides
Message us
Contact Us
Contact us
Device Guides
Store locator


GET MORE HELP

Need more help? Choose a topic below for more articles.

GETTING STARTED

BROADBAND & NBN

MANAGE MY ACCOUNT

MOBILE & DEVICES

COVERAGE AND TRAVEL

ENTERTAINMENT


My Optus

 * My Optus App
 * Message Us
 * Well Connected
 * Optus Sport
 * Support

My Optus
 * My Optus App
 * Message Us
 * Well Connected
 * Optus Sport
 * Support

Optus Guide

 * Privacy, Security and Safety
 * Standard Agreement
 * Critical Information Summaries
 * Deliveries & Returns
 * Optus Usage Guidelines
 * Copyright
 * Accessibility
 * Device Warranties

Optus Guide
 * Privacy, Security and Safety
 * Standard Agreement
 * Critical Information Summaries
 * Deliveries & Returns
 * Optus Usage Guidelines
 * Copyright
 * Accessibility
 * Device Warranties

Follow Us
 * 
 * 
 * 
 * 
 * 

 * Store Locator
 * Contact Us
 * About Singtel
 * Feedback & Complaints

© 2023 Singtel Optus Pty Limited