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Get Started
Home | Success Stories | eBay Subsidiary – Cloud Migration & Salesforce
Integration – Full Case Study



USE CASE

On-prem to cloud


INDUSTRY

e-commerce


SOLUTION

Cloud migration


CLOUD MIGRATION & SALESFORCE INTEGRATION - FULL CASE STUDY


THE CLIENT USED AN ON-PREMISE PRODUCT OF AVAYA. THE UNRESPONSIVENESS OF THE
VENDOR AND THE PARTNER NETWORK, COUPLED WITH THE OUT-OF-DATE CALL CENTER SYSTEM,
CAUSED MANY PROBLEMS.

CALL CENTER STUDIO OFFERED CONSULTANCY AND KNOW-HOW BY IMPLEMENTING SELF-SERVICE
FUNCTIONS IN COLLABORATION WITH THE CLIENT. THANKS TO THE UNIQUE CLOUD
INFRASTRUCTURE OF CALL CENTER STUDIO, THE CLIENT REALIZED THE ROI WAS SO HIGH
THAT THEY UPSCALED THE OPERATION FROM 70 AGENTS TO 300+ IN JUST A FEW MONTHS.

Download Document


330% OPERATIONS GROWTH

Operations size grew from 70 to 305 contact center agents


200% ROI INCREASE

Business operations doubled their revenue


1.5 MINS TALK TIME SAVED

Agents spend less time on the phone during peak periods - freeing up valuable
time.


THE CLIENT USED AN ON-PREMISE PRODUCT OF AVAYA. EXPERIENCING POOR CUSTOMER
SUPPORT FROM THE VENDOR, COUPLED WITH AN OUT-OF-DATE CALL CENTER SYSTEM AND
LIMIT TO SCALABILITY, LEADING TO FRUSTRATED AGENTS AND OPERATIONS. HOWEVER, A
TURN OF EVENTS OCCURRED WHEN THE CLIENT DECIDED TO PARTNER AND EXPLORE THE
KNOW-HOW OF CALL CENTER STUDIO.

Download Document


SEE OTHER SUCCESS STORIES

Success Story

24x Better Sales Performance at Volvo with Call Center Studio








Discover Details

Success Story

Outsourcing During Covid-19 With Call Center Studio








Discover Details

Full Case Study

Cloud Migration & Salesforce Integration








Discover Details
Call Center Studio is the right address for fast solutions and process
integrations! Their unmatched support & consultation helped us get the latest
technologies and strategies for a call center.



DECATHLON

Customer Service Supervisor

Call Center Studio’s innovative and solution-oriented approach, technology, and
experienced team are the basis of our successful projects. This adaptation &
dynamism makes our work very comfortable.



EBAY

R&D Manager

Call Center Studio showed us what a true partnership means during the pandemic.
Their proactive, friendly, and customer-oriented approach helped us navigate
these unprecedented times.



WEBHELP

Account Director


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