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Cookie declaration last updated on 07.02.23 by Cookiebot Firms that deliver Search Leave a Review Sign in * Services * Resources 0 Companies in Shortlist 0 New messages * Visit Website * Add to Shortlist * * Zagreb, Croatia +385 1 4816 175 * Q AGENCY * Summary * Focus * Portfolio * Reviews * Verification WHATEVER THE Q, WE GOT THE A. 4.8 27 reviews Gold VERIFIED Q - #1 fastest growing development & design agency in Europe. With 350+ experts, we design and build digital solutions and scale-up dedicated teams for global brands, enterprises, agencies, and startups. Brands in 20 countries worldwide trust us with their core products’ design & development, including The Times, Sandoz, BBC, ManpowerGroup, and TeladocHealth. Working in many industries, we have specialized in custom software solutions, including various <strong>Mobile and Web apps, Enterprise platforms, and E-Commerce and eLearning solutions. ---------------- OUR EXPERTISE ➊ Mobile platforms: iOS, Android, Hybrid apps (Flutter) ➋ Programming & Scripting: PHP (Symfony, Laravel), JavaScript (Angular, React, Vue.js, Node.js) & Frontend, Ruby on Rails, Java, .NET, Python (ML/AI), DevOps ➌ CMS: Craft CMS, WordPress ---------------- HOW WE WORK ➊ Dedicated Team A dedicated team works on one project entirely. Experts for software development and design will focus only on you. Let us know the skillset and seniority you need, and we will offer you the best talents that fit for as long as you need them. ➋ Software Product Development We work together from the idea toward your finished product, giving you the best software and design solutions. We follow industries' best practices and adjust them accordingly to fit your needs. ---------------- Every project is different and requires an individual approach. Our clients range from Fortune 500 companies to some of the world’s leading startups. To find out what would be the best path to take, we always begin with the Discovery Phase. Then, together we choose the best direction for your project in order to achieve your business goals. Read more... $100,000+ $50 - $99 / hr 250 - 999 Founded 2013 5 Timezones 5 TIMEZONES * ECT * EET * CST * EST * UTC Zagreb, Croatia HEADQUARTERS * Reljkovićeva 4 Zagreb, 10000 Croatia +385 1 4816 175 OTHER LOCATIONS * 51 Eastcheap London EC3M 1DT United Kingdom * The Ormeau Baths Belfast BT2 8HS United Kingdom +44 753 546 1400 * 29 Little West 12th Street (@Betaworks) New York, NY 10014 United States +1 917 204 7953 * Brandstrasse 33 Schlieren 8952 Switzerland +43 488 38 40 * Bulevar Milutina Milankovića 11g Beograd 11000 Serbia WEB DEVELOPMENT & DIGITAL STRATEGY FOR NEWS OUTLET Web Development Digital Strategy Nov 11, 2020 THE PROJECT "They’re a very strong team to work with." Web Development Digital Strategy Confidential June 2018 - Ongoing see more 5.0 Quality: 5.0 Schedule: 5.0 Cost: 5.0 Willing to refer: 5.0 The Project Confidential Jun 2018 - Ongoing Project summary: A news outlet hired Q agency to develop a new website. The team built the platform on WordPress, ensuring it’s easily editable and optimized for SEO. They also provide strategic consulting. The Reviewer 501-1,000 Employees United Kingdom Product Manager, News Outlet Verified THE REVIEW "They’re a very strong team to work with." NOV 11, 2020 5.0 Quality: 5.0 Schedule: 5.0 Cost: 5.0 Willing to refer: 5.0 The Review Feedback summary: Since the launch of the site, internal stakeholders have seen an impressive monthly increase in organic traffic. The process of working with Q agency has been smooth and seamless, as the team offers a high degree of communication, professionalism, and expertise. THE REVIEWER Product Manager, News Outlet Publishing 501-1,000 Employees United Kingdom Phone Interview A Clutch analyst personally interviewed this client over the phone. Verified THE REVIEW * Background * Challenge * Solution * Results * Ratings A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript. BACKGROUND Introduce your business and what you do there. I’m a product manager for a news outlet. OPPORTUNITY / CHALLENGE What challenge were you trying to address with Q agency? Our publication’s editorial content was very strong when it came to the news, but we identified a gap around the guidance space. We brought Q agency on board to help build a site where we could explore the idea of learning in the financial space. SOLUTION What was the scope of their involvement? Q agency delivered a functional site built on WordPress. We needed something that could be regularly updated with editorial content and optimized for SEO. It was quite holistic. Now, we’re focused on optimization. As we learn about our users, it’s more about delving into the data and solving problems with the help of Q agency. We use Google Analytics for that piece. What is the team composition? We’re working with six people. How did you come to work with Q agency? I wasn’t part of the group that hired Q agency, so I can’t speak to that. What is the status of this engagement? We’ve been working together since June 2018. RESULTS & FEEDBACK What evidence can you share that demonstrates the impact of the engagement? There was a restructure of the whole taxonomy of the site, and after making that change, we saw a 40% month-over-month growth in organic traffic. That’s been great. They were heavily involved in that process and it was very seamless. Anecdotally, in terms of the goals we set for ourselves during sprints, it’s very rare that Q agency doesn’t meet them. They’re a very strong team to work with. They’re very knowledgeable and communicative; from my point of view, they’re excellent. How did Q agency perform from a project management standpoint? We have a really good scrum master who’s extremely communicative. It’s nice as a product manager to be able to lean on someone who’s good at delivering, because it means I can take a step back and look into the future. They’re very strong from a project management point of view. What did you find most impressive about them? I’m most impressed with the quality of their communication. If there’s ever a problem, the whole team jumps on it straight away. Also, the quality of their answers when we have questions. Q agency comes back with quite detailed demonstrations of how to do something if we’re unsure, and they’ll offer to jump on a call to help us. It’s great. Are there any areas they could improve? Not from my experience. They’re very much embedded into what we’re doing. Do you have any advice for potential customers? Be very clear on the skill sets you need. Having a diversity of knowledge within the team has really helped us. 5.0 Overall Score * 5.0 Scheduling ON TIME / DEADLINES * 5.0 Cost VALUE / WITHIN ESTIMATES * 5.0 Quality SERVICE & DELIVERABLES * 5.0 NPS WILLING TO REFER FOCUS Service lines 30% 30% 30% 10% Custom Software Development Mobile App Development Web Development 30% Custom Software Development 30% Mobile App Development 30% Web Development 10% UX/UI Design show all + Client focus 40% 30% 30% Midmarket ($10M - $1B) Enterprise (>$1B) Small Business (<$10M) 40% Midmarket ($10M - $1B) 30% Enterprise (>$1B) 30% Small Business (<$10M) Industry focus 20% 15% 15% 15% 15% 10% 10% Medical Education Financial services 20% Medical 15% Education 15% Financial services 15% Information technology 15% Media 10% Business services 10% Hospitality & leisure Application Platforms 60% 10% 10% 10% 10% 60% Amazon 10% Azure Platform 10% Google app engine 10% Linux server 10% Windows server Frameworks and CMS 10% 10% 10% 10% 10% 10% 10% 10% 10% 10% 10% .NET 10% AngularJS 10% Flutter 10% Laravel 10% NodeJS 10% ReactJs 10% Ruby on Rails 10% Spring MVC 10% Symfony 10% VueJS Mobile Focus 20% 20% 20% 20% 10% 10% 20% Education 20% Financial 20% Health & wellness 20% eCommerce 10% Other consumer apps 10% Other enterprise apps Mobile Platforms 60% 20% 20% 60% Hybrid & cross platform apps 20% Android 20% iOS - iPhone No Code Development 50% 50% 50% Bubble 50% Webflow Programming & Scripting 40% 30% 15% 15% 40% JavaScript 30% PHP 15% ASP.NET 15% Ruby User Experience Focus 40% 30% 30% 40% UX Strategy 30% Usability Testing 30% User Research PORTFOLIO Key clients: The Times, CocaCola, BBC, Manpower, Deloitte, Nestle, Teladoc Health, Novartis, Hilti, Smart Pension, Vaillant, Volkswagen, Pfizer, Facebook, KJUS, University of St.Gallen, Ginetta, Almac MAX BRAIN Swiss Tech Startup “MaxBrain” partnered up with Q to build a dedicated development and design team to develop and support the growth of their business. Headquartered in Zurich, Switzerland, MaxBrain offers a completely paperless Learning Management System to companies and universities. Universities and companies use MaxBrain in organizing network and internal processes including a network of facilities, students, and staff. It offers a competitive advantage for educational institutions through modern and needs-oriented digital education and training. Q has supported MaxBrain’s growth for over 2 years with the same core team which built the initial prototype. Together we’ve identified the best tech-stack for MaxBrain platform and apps and the whole technical know-how is in Q. We organize regular workshops with MaxBrain both in Zurich and Zagreb in order to set clear business goals which our Zagreb team has to match on the development side. What we did: UX & UI Design iOS App Android App Web App Quality Assurance Through our development, quality assurance, and design efforts, we are continually developing the MaxBrain platform and MaxBrain mobile apps. BBC PANDEMIC BBC Pandemic - 2018 Winner - App of the year in Northern Ireland No1 Medical app – App Store (UK) No1 Medical app – Google Play Store (UK) ‘Top 100’ Free Apps #19 – App Store (UK) ‘Top 100’ Free Apps – Google Play Store (UK) The BBC Pandemic mobile app is featured in a groundbreaking citizen science experiment attempting to simulate the spread of a deadly flu outbreak. The result of the experiment was revealed in the new TV program on BBC ‘Contagion! The BBC Four Pandemic’. Northern Irish agency Big Motive and Q partnered up to build a prototype that would simulate and predict the future pandemic spread and a full iOS and Android app in a later stage. What we did: * Technical Product Discovery * Prototype * Mobile app Impact: 100 000 people were involved in the experiment, featured on the BBC TV program “Contagion!” North Star Metric: Number 1 Medical APP in the UK (Google Play Store, App Store) We analyzed the product on a small user sample through rapid prototyping and user-testing. The goal of prototyping was to create a user experience that could be easily understood by a broader audience. The science and math teams mapped the experimental data requirements and designed each step to find the simplest way of asking questions and inputting responses. The app was developed for iOS and Android and was launched in October 2017 with the expectation of 10,000 people finishing the experiment. The end result was that more than 100,000 people finished the experiment! The experiment has been hailed as a landmark success, greatly exceeding the expectations of both scientists and the BBC. Q was responsible for native mobile and backend development for the BBC Pandemic iOS and Android apps. Our partner Big Motive was responsible for the UX and UI design of the apps. This partnership has contributed to a huge leap forward in science that could help save millions of lives. HILTI German agency Fork and Q partnered up to build, develop, and support a new website, shop, and a web app for one of the largest power tools manufacturing companies in the world - Hilti. Hilti is a Liechtenstein multinational company that develops, manufactures, and markets products for the construction, building maintenance, and mining industries, mainly to the professional end-user. With 25,000 employees, Hilti is one of the leading brands in the construction sector. We have established a frontend dedicated team that collaborated with the rest of the team in Germany and Liechtenstein on the development of Hilti’s website, webshop, and web apps. Through our development and quality assurance, we developed Hilti.com and helped Hilti stay one step ahead of the competition. What we did: Website Webshop Web App Quality Assurance Hybrid App Hilti.com is available in 50+ countries worldwide. The main purpose of the delivered solution is to sell their power tools, but also to provide a web app in which their customers can have all the information about the construction site they are working on, their tools, etc. From a web app, they can order tool repair, get special discounts, and many more services that are key for successful construction projects. GINETTA Ginetta Cars is a British specialist builder of racing and sports cars based in Garforth, Leeds, West Yorkshire. In collaboration with Retrofuzz, we developed a cutting edge eCommerce and web app solution for the leading British sports car manufacture. Q was responsible for the webshop and the web app architecture, development, and QA. Our partners from Retrofuzz were responsible for the UX and UI design of the platform. This partnership between the two companies has shown that the Q development team has great synergy with the design companies and has contributed to Ginetta brand recognition with their existing and future customers. Ginetta is one of the leading British race car manufacturers and is putting the UK at the heart of world-class motorsport again. Ginetta is selling cars across the world and trains the brightest stars in motorsport. A thorough digitalization of all internal and external processes was inevitable to keep up with the competition. What we did: Web App eCommerce Website Quality Assurance Moreover, we developed the Racing Centre app for Ginetta. Racing Centre app enables all Ginetta Championships drivers to use a dashboard where they can see their placement, past and future races, all the members of their support team, useful information, news feed surrounding their career, and many more. STREAMWAYS What We Did: * Idea research * Product discovery * Branding * UX/UI * Driving Student app (Mobile and Desktop) * Driving School app (Desktop) * Admin app (Desktop) * Landing page AIRE We can all agree that learning how to drive and studying for driving exams can be pretty time-consuming, considering everyday life challenges and tasks. Streamways is a company that had a brilliant idea to revolutionize the driving school market by offering the first fully digital, video-based e-learning platform in Germany. They noticed that learning behavior patterns changed rapidly through the years, and it was time for innovation. The central point, in this case, was empowering young people to feel more liberated while learning through the best digital educational experience. Through extensive behavioral research and implementation of gamification tools, Q-team involved in the project managed to shape and create an app that motivates rather than pushes users to learn. It’s playful and fun, with appealing brand values and personality that supports young people rushing through everyday life. What We Built: * Driving Student app available both as a mobile and desktop version * Driving School app accessible through a desktop version incorporated and presented through a branded Landing page. Technologies We Used: We engaged our Flutter experts for the driving student application (mobile and web), JS Angular experts for the driving school app, and Craft for the Streamways landing page to start building the product. THE TIMES NewsUK is the largest British publisher and the owner of The Sun, The Sunday Times, and Britain's oldest newspaper with over 200 years long tradition, The Times. As of 2019, both print and digital form of The Times had a monthly reach of more than 10.7 million readers in Great Britain. Since the sales of printed newspapers are declining, The Times wanted to start a digital business focused on one of the fastest-growing sectors worldwide - traveling. After a couple of failed collaborations with other digital solutions providers, The Times found Q as the best fit for creating a web application that combines travel articles, recommendations from travel experts, and unique and exclusive offers for traveling worldwide. Q was in charge of all phases of the new product development - discovery, UX & UI design, web app development, SEO, and infrastructure optimization. What we did: UX & UI Design Web App Quality Assurance SEO Infrastructure Our responsibility was the whole project’s execution - from the initial idea and the workshop to UX, UI, development, SEO, and infrastructure optimization. The main purpose of the application is to inspire, advise and enable custom and unique travel experiences for users worldwide. After the initial project launch, Q continues to develop and maintain the application, continuously improving the performance and visibility with a dedicated team of designers, developers, marketing, and SEO experts. REVIEWS 4.8 27 reviews Submit Review Sort by Relevance Relevance Most Recent Rating: high to low Rating: low to high Relevance Project Cost $200,000 to $999,999 (6) $50,000 to $199,999 (12) Less than $10,000 (1) $10,000 to $49,999 (4) Confidential (4) Project Cost Service Provided Web Development (14) Custom Software Development (8) Mobile App Development (4) Development (4) UI/UX Design (2) Digital Strategy (1) Web design (1) Service Provided Review type Phone Interview (24) Online Review (3) Review type Apply Clear all Mobile App Development UI/UX Design Sep 14, 2022 THE PROJECT UX/UI DESIGN & MOBILE APP DEV FOR DIGITAL AGENCY “We know the project is in good hands, and working as an integrated team is great.” Mobile App Development UI/UX Design $200,000 to $999,999 Dec. 2021 - Ongoing see more 4.5 Quality: 4.5 Schedule: 4.0 Cost: 5.0 Willing to refer: 5.0 The Project $200,000 to $999,999 Dec 2021 - Ongoing Project summary: Q agency works on two projects for a digital agency. They’re building a collectible cards app that uses image recognition technology and a mobility membership app; both are for iOS and Android and use Flutter. The Reviewer 11-50 Employees Germany Oliver Ecker COO, dayy Verified THE REVIEW “We know the project is in good hands, and working as an integrated team is great.” SEP 14, 2022 4.5 Quality: 4.5 Schedule: 4.0 Cost: 5.0 Willing to refer: 5.0 The Review Feedback summary: Internal stakeholders are satisfied with Q agency’s quality work and accurate estimates. The team is professional, and they’ve been able to correct their issues. They’ve earned the client’s trust and worked as honest and open partners. They communicate via Slack, Google Meet, and Jira. THE REVIEWER COO, dayy Oliver Ecker Other Industry 11-50 Employees Germany Phone Interview A Clutch analyst personally interviewed this client over the phone. Verified THE REVIEW * Background * Challenge * Solution * Results * Ratings A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript. BACKGROUND Introduce your business and what you do there. I’m the COO of a digital agency. We provide UX/UI design, brand design, and development services. We’re a small agency with around 20 people, but we have large clients. OPPORTUNITY / CHALLENGE What challenge were you trying to address with Q agency? We mainly focused on web development, but we got more requests for app development. We needed someone to provide app development resources. SOLUTION What was the scope of their involvement? We’re currently working on two projects with Q agency. We focus internally on UX/UI design, and they implement the solution. They start with the technical discovery and use the Flutter framework to develop apps until they’re on the Google Play and Apple stores. The first project is for a big supermarket chain in Germany and Europe. We’re building an app that focuses on the world championship at the end of the year. The supermarket chain has a partnership with the German Football Association, and together they’ve released collectible cards from the German national football team. The app will allow people to collect the card digitally and unlock special features, prizes, and other rewards. Since the cards have no codes or markers, implementing image recognition technology is the main challenge. Additionally, the app will have different animations to make it feel like a game. The second app is a membership application for the German Mobility Club. It’ll allow users to see what’s happening in the mobility world, how they can use mobility more sustainably, and insert their vehicles to get tips and data to optimize their driving behavior. Also, an emergency call feature will guide users through simple steps if they have an accident. Through this feature, people can get help without calling anyone, get home, and get everything they need to feel comfortable after the accident. What is the team composition? Although we’re not at an operational level anymore, they’ve provided us with a full stack development team. We’ve had a product owner, a product manager, developers from junior to senior level, a business analyst, and a project manager. How did you come to work with Q agency? It was a recommendation from a befriended agency. How much have you invested with them? We’ve spent €250,000 (approximately $250,000 USD) until now. What is the status of this engagement? We started working together in December 2021, and our relationship is ongoing. RESULTS & FEEDBACK What evidence can you share that demonstrates the impact of the engagement? As a design-driven agency, we look at the quality of the implementation; the UX/UI designs should be as we imagined them. Also, we oversee the estimates, ensuring they provide a realistic estimation and implement the budget on time. How did Q agency perform from a project management standpoint? At first, we expected a more proactive approach to their communication — we like to work as partners, not in a classic vendor-client relationship. After several calls, we highlighted that we wanted to be transparent and open in the communication and estimations. Afterward, things got much smoother. We’re currently working well together. For communication, we use Slack for chatting, Google Meet for video calls, and Jira for tickets. What did you find most impressive about them? They’re professionals. After addressing the first hiccups, they immediately focused on fixing them and giving us a good feeling. Now, we know the project is in good hands, and working as an integrated team is great. Are there any areas they could improve? It isn’t critical, but we like to work differently. We don’t need over-friendly interactions and presentations as the first point of contact. We want to get straight to the point and be honest to get to the mindset of being partners. Do you have any advice for potential customers? They’re good at implementing well-defined projects, so you should have a clear scope. 4.5 Overall Score * 4.0 Scheduling ON TIME / DEADLINES * 5.0 Cost VALUE / WITHIN ESTIMATES * 4.5 Quality SERVICE & DELIVERABLES * 5.0 NPS WILLING TO REFER Mobile App Development Mar 17, 2022 THE PROJECT MOBILE APP DEVELOPMENT FOR PET MARKETPLACE "We don't have a client-agency relationship — we have a partnership." Mobile App Development $50,000 to $199,999 Apr. 2021 - Ongoing see more 4.5 Quality: 5.0 Schedule: 5.0 Cost: 5.0 Willing to refer: 5.0 The Project $50,000 to $199,999 Apr 2021 - Ongoing Project summary: Q agency is helping a pet marketplace develop a cross-platform mobile app. The team had a workshop to refine the concept and is now building the app with Flutter. They’re also doing backend work using PHP. The Reviewer 11-50 Employees Germany Executive, Pet Marketplace Verified THE REVIEW "We don't have a client-agency relationship — we have a partnership." MAR 17, 2022 4.5 Quality: 5.0 Schedule: 5.0 Cost: 5.0 Willing to refer: 5.0 The Review Feedback summary: The client is delighted with the quality of Q agency’s work and their dedication to the project. The team delivers on time and within budget and has adapted to the client’s project management tools. Their superb customer service stands out and contributes to the engagement’s success. THE REVIEWER Executive, Pet Marketplace Other Industry 11-50 Employees Germany Phone Interview A Clutch analyst personally interviewed this client over the phone. Verified THE REVIEW * Background * Challenge * Solution * Results * Ratings A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript. BACKGROUND Introduce your business and what you do there. I’m an executive at a pet marketplace where breeders can sell their puppies and other customers sell pet-related supplies. OPPORTUNITY / CHALLENGE What challenge were you trying to address with Q agency? We were building a new app for a project outside of our current business model. Since we needed our in-house developers for our existing platform, we needed external help to build the new platform on the side. SOLUTION What was the scope of their involvement? Q agency is building a cross-platform mobile app for us. The concept, graphics, and UI/UX come from our end. Initially, we had a series of workshops with many of their teammates to sharpen the concept. Although we built the backend in-house, we passed it on to Q agency. Currently, they’re doing development work in Flutter and backend work, coding in PHP. Q agency will also develop the frontend. What is the team composition? We work with three people from Q agency: two Flutter developers and one backend developer. How did you come to work with Q agency? Another agency we work with recommended Q agency to us. We chose them because they have good rates and are very customer-focused. How much have you invested with them? So far, we’ve spent around $150,000. What is the status of this engagement? We started working together in April 2021, and the engagement is ongoing. RESULTS & FEEDBACK What evidence can you share that demonstrates the impact of the engagement? The quality of Q agency’s work is really good. Even though I’m not a Flutter developer and couldn’t judge their coding, the developers are really dedicated. For example, they get motivated if we have a deadline. We had a due date for the first version of the app, and in general, they held to their end. Although what we initially agreed on couldn’t be completed, it was due to requirements changing over the course of development, and it wasn’t their fault. How did Q agency perform from a project management standpoint? They deliver on time and within the budget. We have dailies with the developers, and they’re using our project management tools. With this engagement, we’ve gone from a project approach to a dedicated team approach, so we’re responsible for all the tools. What did you find most impressive about them? I’m impressed by Q agency’s customer service. They love to make their clients happy, which stands out to me. They always try to work something out in our favor if we need anything or if there’s a problem. We don’t have a client-agency relationship — we have a partnership. Additionally, they offer different technologies and services, which is a strong point of Q agency. Are there any areas they could improve? They could improve the process from first contact through development. We’d never worked with an external agency at this level before, and more discussions about what to do next at the early stages could have helped us. I had a feeling that Q agency had done this many times before and that our ideas of how the engagement should work weren’t so involved at first. We’ve had to work it out between us. Do you have any advice for potential customers? I would definitely recommend Q agency! My advice would be to talk to them and make a plan for the project. 4.5 Overall Score * 5.0 Scheduling ON TIME / DEADLINES * 5.0 Cost VALUE / WITHIN ESTIMATES * 5.0 Quality SERVICE & DELIVERABLES * 5.0 NPS WILLING TO REFER Custom Software Development UI/UX Design Mar 7, 2022 THE PROJECT CUSTOM UX/UI DESIGN & DEVELOPMENT FOR MEDICAL DEVICE STARTUP “Overall, as the key user, I was very satisfied with Q agency’s work.” Custom Software Development UI/UX Design Less than $10,000 Dec. 2019 - Jan. 2020 see more 4.5 Quality: 4.0 Schedule: 4.5 Cost: 4.5 Willing to refer: 4.5 The Project Less than $10,000 Dec 2019 - Jan 2020 Project summary: Q agency developed the UX/UI to complement a startup’s medical device hardware. The client provided Arduino-based demo boards and branding elements to reference as they developed the UX/UI in Android Studio. The Reviewer 1-10 Employees Kidderminster, United Kingdom Robert Learney Co-Founder & Director, Accunea Verified THE REVIEW “Overall, as the key user, I was very satisfied with Q agency’s work.” MAR 7, 2022 4.5 Quality: 4.0 Schedule: 4.5 Cost: 4.5 Willing to refer: 4.5 The Review Feedback summary: Q agency delivered a usable UX/UI that met the client’s needs within two sprints, despite working with hardware they had no experience with. The client was satisfied with Q agency’s work and project management — they had sprint review meetings and project progress meetings with the project manager. THE REVIEWER Co-Founder & Director, Accunea Robert Learney IT Services 1-10 Employees Kidderminster, United Kingdom Phone Interview A Clutch analyst personally interviewed this client over the phone. Verified THE REVIEW * Background * Challenge * Solution * Results * Ratings A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript. BACKGROUND Introduce your business and what you do there. I am the co-founder of Accunea, a medical device startup in the R&D phase working with organ transplant patients. OPPORTUNITY / CHALLENGE What challenge were you trying to address with Q agency? I’m a programmer and electronics engineer, so I built the hardware side of the device, but needed a usable interface. SOLUTION What was the scope of their involvement? Q agency developed our device’s UX/UI so we could view and pull data. The goal was to have interface capabilities to turn the data into explainer graphs and the ilk. At the beginning of the project, I provided Q agency’s team with Arduino-based demo boards that interacted with specialized frontend hardware that captured usable data. I also gave Q agency information about the protocol and data format I was using. Q agency used the logo, color scheme, and user information I provided for the UI design. We went back and forth on the design before Q agency began development in Android Studio. At the end of the process, Q agency the interface, which allowed users on handled tablets to interact with data and offload it onto a PC to analyze, What is the team composition? I worked with 3–4 teammates from Q agency, including Peter (Key Account Manager), an engineer, and UX designer. How did you come to work with Q agency? For this project, I needed a company that could turn around a product quickly for a low cost because we had a smaller budget. Q agency was responsive when I reached out and provided a preview of their previous work. I had a lot of confidence in their capabilities from what their team showed me and I appreciated that they were in an EU member state. How much have you invested with them? We invested around £4,000 (approximately $5,200 USD) with Q agency. What is the status of this engagement? My engagement with Q agency was from December 2019–January 2020. RESULTS & FEEDBACK What evidence can you share that demonstrates the impact of the engagement? Q agency delivered a usable interface, although there were some bugs because we only worked with them for two sprint periods. However, Q agency got us to where we wanted to be — we’ve used the interface in our research. Overall, as the key user, I was very satisfied with Q agency’s work. How did Q agency perform from a project management standpoint? Peter managed the project well — we had regular check-ins with Peter and a designer to discuss progress throughout the project. We also had weekly sprint reviews. What did you find most impressive about them? Q agency quickly understood exactly what I wanted and turned around a high-quality deliverable within our timeline. They delivered to the workflow mockups we approved, which was impressive considering they were working with hardware they’d never seen before. Are there any areas they could improve? I had to address several issues throughout the project, and I think it would’ve been a more fruitful partnership if the Q agency had sought more senior advice early into the project. Since we were a smaller-budget project, we worked with more junior-level teammates from Q agency. Do you have any advice for potential customers? I’d advise customers to properly scope and define projects with Q agency at the beginning of the partnership. 4.5 Overall Score * 4.5 Scheduling ON TIME / DEADLINES * 4.5 Cost VALUE / WITHIN ESTIMATES * 4.0 Quality SERVICE & DELIVERABLES * 4.5 NPS WILLING TO REFER Web Development Custom Software Development Mar 1, 2022 THE PROJECT WEB APP DEV FOR AUTONOMOUS VEHICLE COMPANY "We have a non-traditional application, and they’ve been willing to give it a go — figuring it out along the way." Web Development Custom Software Development $10,000 to $49,999 June 2021 - Ongoing see more 5.0 Quality: 5.0 Schedule: 5.0 Cost: 5.0 Willing to refer: 5.0 The Project $10,000 to $49,999 Jun 2021 - Ongoing Project summary: Q agency is developing an application to control autonomous tractors. Users can start and stop tractors and operate them remotely. After proving their skills at an MVP, they commenced full development. The Reviewer 1-10 Employees Santa Clara, California CEO, Autonomous Vehicle Company Verified THE REVIEW "We have a non-traditional application, and they’ve been willing to give it a go — figuring it out along the way." MAR 1, 2022 5.0 Quality: 5.0 Schedule: 5.0 Cost: 5.0 Willing to refer: 5.0 The Review Feedback summary: Internal stakeholders are pleased with the functionality of the application. Q agency has communicated well throughout the process and is currently developing more robust features. Customers can expect an adaptable and committed partner, willing to explore all possibilities throughout development. THE REVIEWER CEO, Autonomous Vehicle Company Automotive 1-10 Employees Santa Clara, California Phone Interview A Clutch analyst personally interviewed this client over the phone. Verified THE REVIEW * Background * Challenge * Solution * Results * Ratings A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript. BACKGROUND Introduce your business and what you do there. I’m the CEO of a company that develops small, autonomous tractors that can operate independently in unstructured environments. OPPORTUNITY / CHALLENGE What challenge were you trying to address with Q agency? Our tractors have to be commanded by people using them, so Q agency is developing the application for us to monitor and control the tractors. SOLUTION What was the scope of their involvement? We started with a small pilot project — a bare-bones MVP of the application. After we were pleased with that, we proceeded with a second phase of development. This product will allow us to start and stop the tractors, monitor them remotely, and operate them under many conditions. We’re still developing our tractor system, but we have a brain in a jar. They used a robotic simulation to test and build the app. What is the team composition? We’ve worked with three people or so: a project manager, a developer and one more business resource. We mostly worked with the developer. The business resource is pulled in every once in a while to answer specific questions. How did you come to work with Q agency? A family member of one of our employees worked with them to good results in the past. How much have you invested with them? We invested around $5,000 for the pilot MVP, and we’ve spent $20,000 on the current stage of development. What is the status of this engagement? We’ve been working together since June 2021. RESULTS & FEEDBACK What evidence can you share that demonstrates the impact of the engagement? I’m happy, and my software guys are happy; the app is functioning. How did Q agency perform from a project management standpoint? They are wonderful in this regard. We use Slack, Jira, and email to collaborate. There hasn’t been a lot of communication necessary throughout. What did you find most impressive about them? Their speed of delivery, quality, and flexibility stand out. We have a non-traditional application, and they’ve been willing to give it a go — figuring it out along the way. Are there any areas they could improve? No, not that I can think of. We’d have already addressed any issues if they arose. Do you have any advice for potential customers? Have a clear idea of what you want to do and a functional goal. If you can communicate that to them, then they will execute on it. 5.0 Overall Score * 5.0 Scheduling ON TIME / DEADLINES * 5.0 Cost VALUE / WITHIN ESTIMATES * 5.0 Quality SERVICE & DELIVERABLES * 5.0 NPS WILLING TO REFER Web Development Feb 9, 2021 THE PROJECT WEB DEVELOPMENT FOR INTERNATIONAL SPORTING EVENT “We employed them for their development expertise, and that’s what they delivered.” Web Development $10,000 to $49,999 Aug. - Sep. 2020 see more 5.0 Quality: 5.0 Schedule: 5.0 Cost: 5.0 Willing to refer: 5.0 The Project $10,000 to $49,999 Aug 2020 - Sep 2020 Project summary: Within six weeks, Q agency developed a sophisticated web solution to host a digital Special Olympics. The solution allowed registered accounts to score competitors as they performed on a training ground. The Reviewer 11-50 Employees Dublin, Ireland Neil Gordon Creative Director, 265 Media Verified THE REVIEW “We employed them for their development expertise, and that’s what they delivered.” FEB 9, 2021 5.0 Quality: 5.0 Schedule: 5.0 Cost: 5.0 Willing to refer: 5.0 The Review Feedback summary: The solution went live without much testing and only had minor issues, which speaks volumes to the quality of Q agency’s work. Their team proposed additional functionalities that made the platform more advanced, making the most out of the limited time that they had. THE REVIEWER Creative Director, 265 Media Neil Gordon Advertising & marketing 11-50 Employees Dublin, Ireland Phone Interview A Clutch analyst personally interviewed this client over the phone. Verified THE REVIEW * Background * Challenge * Solution * Results * Ratings A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript. BACKGROUND Introduce your business and what you do there. I’m the creative director of a digital marketing agency called 265 Media. OPPORTUNITY / CHALLENGE What challenge were you trying to address with Q agency? We were trying to provide a digital solution for the Special Olympics (one of our clients). They normally have an annual event, but that didn’t happen because of the pandemic. Our challenge was to take that live event and give it life in a digital format. SOLUTION What was the scope of their involvement? Q agency helped us develop a technical solution to host the Special Olympics, which featured competitors from 58 countries. The idea was loosely based on fantasy football concepts. We’d built a training ground where competitors could do training exercises and earn points for their respective countries. As they earned points, they could go up or down a league table. To accommodate that, Q agency built a complex solution that allowed everyone who signed up for the event to participate in scoring the competitors. The solution would keep a tally of the scores and adjust the league table as the event progressed. The competitors were also loaded into a map as well as into the league tables. Q agency’s team brought a lot to the project in terms of input on other ideas that we could add, and they managed to hit a tight turnaround of six weeks. We plan to use this platform for two more events this year as well as for the World Games. What is the team composition? I dealt with three people during the scoping process. Once the work began, I collaborated closely with one point of contact, which was brilliant. The two of us functioned like project managers to make sure we hit our schedule. How did you come to work with Q agency? I’d heard of them through a colleague a few years ago, and they presented us with some projects that showcased what they could do. We’ve since gone to them for our bigger, more complicated web development projects. How much have you invested with them? It was about €35,000 (approximately $42,400 USD). What is the status of this engagement? This project lasted from September–August 2020. RESULTS & FEEDBACK What evidence can you share that demonstrates the impact of the engagement? Q agency’s platform was the first stepping stone toward digitally transforming our client’s organization. While we judged the project’s success based on the number of sign-ups we received, Q agency’s work was really reflected in the quality of the solution itself. The site worked perfectly despite the short turnaround preventing us from doing extensive testing. Any minimal bugs that we did see were fixed quickly. How did Q agency perform from a project management standpoint? They were very responsive and communicated well. We mostly coordinated through email. I’d have weekly check-in calls on Fridays with my main point of contact, with other quick calls as needed. What did you find most impressive about them? Obviously, Q agency managed to pull off a very complex project in a short time span, but it was their add-ons that were really impressive. There were functions that I originally didn’t want to suggest because I was concerned about our turnaround time. But, they went ahead and scoped out the ideas on their own and assured us that they could fit them into the schedule. These add-ons ended up making the solution more advanced. Are there any areas they could improve? No, I wouldn’t say that there was anything that they could’ve done better. We employed them for their development expertise, and that’s what they delivered. Do you have any advice for potential customers? Make sure you have people on your team who know what’s involved in a web development project. Otherwise, you’ll struggle simply due to the nature of the work. I’d also advise you to invest the time during the initial scoping process. Don’t cut corners there. 5.0 Overall Score I couldn’t fault them for anything that they did. * 5.0 Scheduling ON TIME / DEADLINES * 5.0 Cost VALUE / WITHIN ESTIMATES * 5.0 Quality SERVICE & DELIVERABLES * 5.0 NPS WILLING TO REFER Custom Software Development Feb 4, 2021 THE PROJECT CUSTOM SOFTWARE DEVELOPMENT FOR OIL & ENERGY COMPANY "Their flexibility and adaptability were both impressive." Custom Software Development $200,000 to $999,999 June - Dec. 2020 see more 5.0 Quality: 5.0 Schedule: 5.0 Cost: 5.0 Willing to refer: 5.0 The Project $200,000 to $999,999 Jun 2020 - Dec 2020 Project summary: Q agency helped an oil and gas contractor with a custom software development project. The software was designed to be used internally to estimate the necessary resources for a potential project. The Reviewer 10,001+ Employees United Kingdom Op Systems Improvement Specialist, Oil & Energy Company Verified THE REVIEW "Their flexibility and adaptability were both impressive." FEB 4, 2021 5.0 Quality: 5.0 Schedule: 5.0 Cost: 5.0 Willing to refer: 5.0 The Review Feedback summary: With many potential end-users excited to start using the software after seeing demos, Q agency delivered a strong solution that truly added value for the client. They remained easy to work with throughout the engagement, keeping the project on track and staying organized. THE REVIEWER Op Systems Improvement Specialist, Oil & Energy Company Energy & natural resources 10,001+ Employees United Kingdom Phone Interview A Clutch analyst personally interviewed this client over the phone. Verified THE REVIEW * Background * Challenge * Solution * Results * Ratings A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript. BACKGROUND Introduce your business and what you do there. I work for an oil and gas contractor handling operational systems improvement. That involves examining internal processes and implementing solutions that optimize efficiency. OPPORTUNITY / CHALLENGE What challenge were you trying to address with Q agency? We needed their help with resource forecasting, visibility, and utilization. SOLUTION What was the scope of their involvement? We were looking to create a solution that would allow us to take a standardized approach for estimating required resources for a project or SOW. Related data was then spread across a bunch of disparate Excel worksheets, so they helped us build a platform to increased data visibility and standardization. The application is geared toward our department of resource management. It was important that we understood where resources for our current projects get committed. It was essential for us to have full oversight of our current resources as well as potential resource shortages further down the pipeline. They built the custom software platform that gives us those insights. What is the team composition? There were a couple of team changes during the project, so there were about 10 people we worked with in total. However, there was only a maximum of about six people working at a time. There was a business analyst, a UI expert, someone in charge of test scripting, a lead developer, and several other developers as well. How did you come to work with Q agency? Our internal IT team found them and made me aware of their services. Our solutions team was impressed with their discovery workshop, providing a full breakdown of the work along with an estimate of what they were able to provide. Against the market, they offered a full scope of services. How much have you invested with them? We spent €160,000 (approximately $192,800 USD). What is the status of this engagement? We had 13 two-week sprints lasting from June–December 2020. RESULTS & FEEDBACK What evidence can you share that demonstrates the impact of the engagement? During the demos we’ve given of the software, we’ve received very positive feedback. People are excited to get their hands on it. Once we’ve made a few tweaks based on user feedback, it will be available on a wider scale. The response has been pure excitement with the company so far. How did Q agency perform from a project management standpoint? They're extremely easy to work with and contact. Sometimes, they would push us to hit deadlines more than we would push them. They’re an organized team that’s committed to developing a solution that provides value. That showed through in their commitment to performance and project management. What did you find most impressive about them? Their flexibility and adaptability were both impressive. In my experience, designing a new solution is a learning process that needs an agile, quick team. They were able to move the project forward despite ambiguities, knowing that we’ll materialize solutions together as we progress. They’ve well to challenging situations and have allowed the project to develop as we’ve moved forward. They didn’t need to have all the answers upfront because they took a helpful, agile approach. Are there any areas they could improve? They did a fantastic job. Do you have any advice for potential customers? Let them be creative. Some of the best aspects of our project materialized due to their suggestions. Be flexible in allowing them to contribute to your ideas, even if you feel like you have a strong idea of what you want. 5.0 Overall Score * 5.0 Scheduling ON TIME / DEADLINES * 5.0 Cost VALUE / WITHIN ESTIMATES * 5.0 Quality SERVICE & DELIVERABLES * 5.0 NPS WILLING TO REFER I’ve already recommended them. Web Development Digital Strategy Nov 11, 2020 THE PROJECT WEB DEVELOPMENT & DIGITAL STRATEGY FOR NEWS OUTLET "They’re a very strong team to work with." Web Development Digital Strategy Confidential June 2018 - Ongoing see more 5.0 Quality: 5.0 Schedule: 5.0 Cost: 5.0 Willing to refer: 5.0 The Project Confidential Jun 2018 - Ongoing Project summary: A news outlet hired Q agency to develop a new website. The team built the platform on WordPress, ensuring it’s easily editable and optimized for SEO. They also provide strategic consulting. The Reviewer 501-1,000 Employees United Kingdom Product Manager, News Outlet Verified THE REVIEW "They’re a very strong team to work with." NOV 11, 2020 5.0 Quality: 5.0 Schedule: 5.0 Cost: 5.0 Willing to refer: 5.0 The Review Feedback summary: Since the launch of the site, internal stakeholders have seen an impressive monthly increase in organic traffic. The process of working with Q agency has been smooth and seamless, as the team offers a high degree of communication, professionalism, and expertise. THE REVIEWER Product Manager, News Outlet Publishing 501-1,000 Employees United Kingdom Phone Interview A Clutch analyst personally interviewed this client over the phone. Verified THE REVIEW * Background * Challenge * Solution * Results * Ratings A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript. BACKGROUND Introduce your business and what you do there. I’m a product manager for a news outlet. OPPORTUNITY / CHALLENGE What challenge were you trying to address with Q agency? Our publication’s editorial content was very strong when it came to the news, but we identified a gap around the guidance space. We brought Q agency on board to help build a site where we could explore the idea of learning in the financial space. SOLUTION What was the scope of their involvement? Q agency delivered a functional site built on WordPress. We needed something that could be regularly updated with editorial content and optimized for SEO. It was quite holistic. Now, we’re focused on optimization. As we learn about our users, it’s more about delving into the data and solving problems with the help of Q agency. We use Google Analytics for that piece. What is the team composition? We’re working with six people. How did you come to work with Q agency? I wasn’t part of the group that hired Q agency, so I can’t speak to that. What is the status of this engagement? We’ve been working together since June 2018. RESULTS & FEEDBACK What evidence can you share that demonstrates the impact of the engagement? There was a restructure of the whole taxonomy of the site, and after making that change, we saw a 40% month-over-month growth in organic traffic. That’s been great. They were heavily involved in that process and it was very seamless. Anecdotally, in terms of the goals we set for ourselves during sprints, it’s very rare that Q agency doesn’t meet them. They’re a very strong team to work with. They’re very knowledgeable and communicative; from my point of view, they’re excellent. How did Q agency perform from a project management standpoint? We have a really good scrum master who’s extremely communicative. It’s nice as a product manager to be able to lean on someone who’s good at delivering, because it means I can take a step back and look into the future. They’re very strong from a project management point of view. What did you find most impressive about them? I’m most impressed with the quality of their communication. If there’s ever a problem, the whole team jumps on it straight away. Also, the quality of their answers when we have questions. Q agency comes back with quite detailed demonstrations of how to do something if we’re unsure, and they’ll offer to jump on a call to help us. It’s great. Are there any areas they could improve? Not from my experience. They’re very much embedded into what we’re doing. Do you have any advice for potential customers? Be very clear on the skill sets you need. Having a diversity of knowledge within the team has really helped us. 5.0 Overall Score * 5.0 Scheduling ON TIME / DEADLINES * 5.0 Cost VALUE / WITHIN ESTIMATES * 5.0 Quality SERVICE & DELIVERABLES * 5.0 NPS WILLING TO REFER Web design Web Development Nov 4, 2020 THE PROJECT WEB DEV & DESIGN FOR PHYSICAL THERAPY & ATHLETICS COMPANY “They bring all of the high quality that they promise, and the team has exceeded our expectations completely.” Web design Web Development $10,000 to $49,999 July 2019 - Ongoing see more 5.0 Quality: 5.0 Schedule: 5.0 Cost: 5.0 Willing to refer: 5.0 The Project $10,000 to $49,999 Jul 2019 - Ongoing Project summary: Q agency has developed a digital platform that analyzes and manages athlete data. It’s a Craft CMS-based solution that also features third-party integrations and customizations. The Reviewer 1-10 Employees Ireland Mark O'Sullivan Co-Founders, BodymechaniX Verified THE REVIEW “They bring all of the high quality that they promise, and the team has exceeded our expectations completely.” NOV 4, 2020 5.0 Quality: 5.0 Schedule: 5.0 Cost: 5.0 Willing to refer: 5.0 The Review Feedback summary: Initial exhibitions with small and mid-sized enterprises have generated solid interest in the platform. Now, Q agency is expanding upon the concept with additional features while still maintaining a simple UI. They’ve earned praise for both their quality of work and exceptional communication. THE REVIEWER Co-Founders, BodymechaniX Pete Waldron & Mike O'Sullivan Healthcare 1-10 Employees Ireland Phone Interview A Clutch analyst personally interviewed this client over the phone. Verified THE REVIEW * Background * Challenge * Solution * Results * Ratings A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript. BACKGROUND Introduce your business and what you do there. Mark O’Sullivan- Director, BodymechaniX Performance Analysis Peter Waldron- Director, BodymechaniX Performance Analysis OPPORTUNITY / CHALLENGE What challenge were you trying to address with Q agency? PW: We linked up with Q agency to develop our platform. It was a matter of moving our idea from a clinical environment based in physical therapy practice into a broader digital platform. From there, we hoped to get our message across wider medical platforms. SOLUTION What was the scope of their involvement? Mike O'Sullivan: Q agency has been instrumental in creating a simple athlete data management platform. We came to them with a very specific plan, and they took us through a six-week discovery phase to go over our design and concept. After that, we had two months of sprints to build the product before going into initial troubleshooting and debugging. This year, we’ve gone through a second round of deliverables that expanded on our concept. The new aspects allow us to analyze certain key metrics. We’re keeping to a simple design to avoid complicating the interface. PW: Their team uses HTML 5, JavaScript, Go, and a SASS Webpack to build our platform. They also follow an OOCSS paradigm with BEM (block element modifier) for CSS along with component-based pricing. The backend is in Craft CMS. In addition, they do our server setup, third-party integrations, and customizations. All of the extensions are based in PHP. What is the team composition? MS: There have been about 10–11 people between their account manager, two JavaScript resources, five developers, designers, and e-commerce specialists. How did you come to work with Q agency? MS: We found them through a contact that we have in Ireland that does a lot of work with Q agency. Our first phone calls were with their CEO and CTO, just to see if our project would’ve been a correct fit. How much have you invested with them? PW: It’s about €17,000 (approximately $17,800 USD). What is the status of this engagement? PW: The project started in July 2019, and we’re still working with them. RESULTS & FEEDBACK What evidence can you share that demonstrates the impact of the engagement? MS: We’ve exhibited our platform with professional performance teams from a few franchises, and the response has been very positive. Some of the small and medium-sized enterprises (SMEs) that work with them have also expressed huge interest. They can see how our platform could add a new dynamic to the business services that they already provide. How did Q agency perform from a project management standpoint? PW: For us, their expertise has been great. They bring all of the high quality that they promise, and the team has exceeded our expectations completely. There’s nothing that they can’t achieve. MS: The communication has been absolutely exemplary. With every facet of the project, there’s communication and agreement first. Then, they move to test, build, or publish. We talk through Google Hangouts and email. What did you find most impressive about them? PW: I’ve mentioned their ability to succeed in everything we could imagine and the quality of their work. But there’s also their willingness to listen, which gives them a clear understanding of what we’re looking for. That’s how they’re able to get an idea from our mind and translate it into the digital platform. Are there any areas they could improve? PW: No, I don’t think so. They overachieve with us and have probably expanded our thought process to a level that we didn’t think we could get to. MS: To build on that, the way that they anticipated some of our needs before we knew we needed them was outstanding. Do you have any advice for potential customers? PS: Have a clear idea of what you’re looking for so that they can streamline it. They’re very good at figuring out what your needs are through their discovery phase. Then, they create a clear pathway to achieve your goals. MS: If you have a concept, expand it as much as you can. The more information you give them, the more likely they are to come back with exactly what you want. Other than that, you’d be silly not to partner with them. 5.0 Overall Score It’s been fantastic. * 5.0 Scheduling ON TIME / DEADLINES If anything, we’re the ones that delay them. * 5.0 Cost VALUE / WITHIN ESTIMATES * 5.0 Quality SERVICE & DELIVERABLES * 5.0 NPS WILLING TO REFER We’ve already referred business to them. Custom Software Development Oct 23, 2020 THE PROJECT SOFTWARE DEVELOPMENT FOR CLOUD CONSULTING AGENCY "They’re great people to work with." Custom Software Development $50,000 to $199,999 Mar. 2020 - Ongoing see more 5.0 Quality: 5.0 Schedule: 5.0 Cost: 4.0 Willing to refer: 5.0 The Project $50,000 to $199,999 Mar 2020 - Ongoing Project summary: Q agency was hired by a cloud consulting agency to provide software development resources. The team works alongside the internal one to develop products, using HTML, Java, and JavaScript. The Reviewer 51-200 Employees Italy Service Manager, Cloud Consulting Agency Verified THE REVIEW "They’re great people to work with." OCT 23, 2020 5.0 Quality: 5.0 Schedule: 5.0 Cost: 4.0 Willing to refer: 5.0 The Review Feedback summary: Internal stakeholders are pleased with Q agency’s work, noting their dedication to product success. The team is a reliable and agile resource, and has integrated quite well with the internal staff. Customers can expect a personable, responsible, and effective team. THE REVIEWER Service Manager, Cloud Consulting Agency Software 51-200 Employees Italy Phone Interview A Clutch analyst personally interviewed this client over the phone. Verified THE REVIEW * Background * Challenge * Solution * Results * Ratings A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript. BACKGROUND Introduce your business and what you do there. I’m the service manager for a cloud consulting agency. We develop different projects on Google Cloud Platform (GCP). OPPORTUNITY / CHALLENGE What challenge were you trying to address with Q agency? We needed help with software development. SOLUTION What was the scope of their involvement? Q agency helps us develop software development projects on GCP. They work on our internal projects. Together with our team, they develop our product using Java, JavaScript, and HTML. What is the team composition? We started with one developer. After June, we saw the work was going well and they had good competency, and integrated two more people. We’re in discussions about increasing the team again. How did you come to work with Q agency? I had colleagues recommend them. How much have you invested with them? We’ve spent between $50,000-$90,000 so far. What is the status of this engagement? We started working together in March 2020 and the work is ongoing. RESULTS & FEEDBACK What evidence can you share that demonstrates the impact of the engagement? They respect our product roadmap in terms of releasing new functionalities and things like that. How did Q agency perform from a project management standpoint? We work with them in an agile way. We have daily standup meetings to discuss. Q agency works very closely with our team. What did you find most impressive about them? They really focus on their employees. Their employees are happy to work with them and now are happy to work with us. Are there any areas they could improve? No, our collaboration is very good. Do you have any advice for potential customers? They’re great people to work with. They have a lot of developers with good software development skills that aren’t always easy to find. 5.0 Overall Score * 5.0 Scheduling ON TIME / DEADLINES * 4.0 Cost VALUE / WITHIN ESTIMATES It’s a good price. * 5.0 Quality SERVICE & DELIVERABLES * 5.0 NPS WILLING TO REFER Mobile App Development Web Development Custom Software Development Sep 23, 2020 THE PROJECT CUSTOM DEVELOPMENT FOR VIRTUAL RESTAURANT MANAGEMENT CO “They were really able to interpret what we were trying to do.” Mobile App Development Web Development Custom Software Development $200,000 to $999,999 Jan. 2020 - Ongoing see more 5.0 Quality: 5.0 Schedule: 5.0 Cost: 5.0 Willing to refer: 5.0 The Project $200,000 to $999,999 Jan 2020 - Ongoing Project summary: Q agency provides front- and backend development resources to build out a custom virtual hospitality platform. They’ve developed five applications and have handled machine learning and NLP integrations. The Reviewer 11-50 Employees Saginaw, Michigan David Dittenber CEO, BYOD Verified THE REVIEW “They were really able to interpret what we were trying to do.” SEP 23, 2020 5.0 Quality: 5.0 Schedule: 5.0 Cost: 5.0 Willing to refer: 5.0 The Review Feedback summary: Q agency translated an idea into a viable solution with commercial opportunities, leading the client to sign them on for more work. They’re able to provide qualified resources with skillsets in multiple areas. The polished and flexible team communicates seamlessly and facilitates a fluid process. THE REVIEWER CEO, BYOD Dave Dittenber Hospitality & leisure 11-50 Employees Saginaw, Michigan Phone Interview A Clutch analyst personally interviewed this client over the phone. Verified THE REVIEW * Background * Challenge * Solution * Results * Ratings A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript. BACKGROUND Introduce your business and what you do there. I’m the CEO of Bring Your Own Data (BYOD). We’re a virtual hospitality application and platform, concentrating on operational excellence and ROI to the bottom line of restaurants. OPPORTUNITY / CHALLENGE What challenge were you trying to address with Q agency? We originally worked with Q on an application build. SOLUTION What was the scope of their involvement? We presented them with an idea we had to enhance our platform, and they did our front- and backend platform build. They’ve now launched five applications for us. Because the architecture is fairly sophisticated, and we wanted to do some custom stuff, Q brought in different skillsets and expanded their own team. Not only are they managing the scope, but they also go out and recruit the resources that we need. Our backend is built on a lot of different coding, like Python, while the frontend is more traditional, so we needed Q’s resources to have those jive together. Our team worked directly with them on the architecture, and they recruited the tools that they needed to ultimately deliver the solution. Machine learning, natural language processing (NLP), and other things on the backend are integrated into the solution, so it’s a lot of different pieces to put together. They’ve done a fantastic job navigating through all of that. We just started up with a different scope with them. We’re still working with the entire team and are actually expanding a little bit. What is the team composition? At the high point of the project, we worked with 10–12 people, which included the development team, the backend management team, and all of their administrative people. Vedran (Founder & CBO) handled business development, Matej (Senior Software Developer) did backend development, and someone else did frontend development. Since I’m on more of the business and commercial side than the technical side, my main contacts were Vedran and Adrian (Key Account Manager). However, my chief architect, chief DevOps person, and data scientist worked with the people on the front- and backend teams. How did you come to work with Q agency? Two years ago, we were working on another project and were introduced to Q. However, we’d already picked the vendor. In the meantime, we kept their file. When this project came about, our Swiss partner Frank called them. They were very gracious. We actually met them in New York, and then Frank met them at the office in Zagreb. How much have you invested with them? To date, we’ve spent around $250,000–$300,000. What is the status of this engagement? Our work together began at the beginning of 2020, and we’re still in process. RESULTS & FEEDBACK What evidence can you share that demonstrates the impact of the engagement? I have an interesting background in that I own restaurants, too; I have a restaurant management group here in Michigan. Before we thought we were going to commercialize the solution, we looked at using the tool to manage our own business. We tested some of the market out before going to Q. We did our due diligence and determined there was a commercial opportunity. We’ve had a chance to test those solutions internally, so the measure of success has been this idea translated into what we wanted to test and what the market is looking for. Using that beta in my own restaurant allowed us to sign an exclusivity agreement with a big association here in Michigan. They were really able to interpret what we were trying to do and put that into all of the applications, as you can tell by all of these commercial opportunities going forward. Then, just based on the market willingness and the feedback that we get on those particular applications, we’ve signed onto a new deal with them. How did Q agency perform from a project management standpoint? Communication and project management have been great, from my standpoint. I see the deliverables at the end, so I’m not necessarily interacting with them on a daily basis. However, all of the people that work for me have been very positive about Q’s interactions, deliverables, timelines, and communication. My communication with Zedran and Adrian is second-to-none. Even if there were issues, they were very willing to finding a solution. They’re a great company to work with. They’re very flexible. Even though we’re international, it hasn’t affected any of it. What did you find most impressive about them? Their energy and experience are impressive. A lot of people have a ‘flashy brand’; they have a uniqueness and coolness to them, which is easy to do from a branding standpoint, but then they underdeliver. Q agency has that whole package; they have the image upfront, but it goes through all the way to working with their people and their teams, which I think is very difficult to do. They’re very polished and edgy, which you need to have on this kind of project. Are there any areas they could improve? Offhand, I can’t think of anything they could’ve done differently. It was a very fluid process, and everybody embraced change whenever necessary. In true agile style, they really delivered. Any advice for potential customers? Anybody looking for someone that has the ability to do full-stack traditionally but then also push the envelope, understand they’re a company that likes to understand the project and scope. They’re very easy to deal with, but you need to be prepared; they challenge you to make sure you’re getting back exactly what you want. Expecting to be challenged on the customer side is needed for a successful project. 5.0 Overall Score * 5.0 Scheduling ON TIME / DEADLINES * 5.0 Cost VALUE / WITHIN ESTIMATES * 5.0 Quality SERVICE & DELIVERABLES * 5.0 NPS WILLING TO REFER I already have. * 1 * 2 * 3 * next * last VERIFICATION Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services. Learn more Gold VERIFIED Business Entity Business Entity Name Q društvo s ograničenom odgovornošću za usluge Status Active Jurisdiction of Formation Croatia ID 080853950 Date of Formation June 13, 2013 Source Republika Hrvatska Sudski Registar Last Updated January 27, 2022 Payment & Legal Filings International Credit Risk Assessment Per our methodology, the International Credit Risk Assessment rating is determined by our analysis of a credit report and third-party data. Very Low Risk Source Creditsafe Last Updated July 4, 2022 Client Reviews VERIFIED CLIENT REVIEWS 27 OVERALL REVIEW RATING 4.8 Source Clutch LAST UPDATED September 14, 2022 * © 2023 Clutch * Terms of Service * Privacy * We updated our Terms of Service on August 4, 2022. 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