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 1. Home
 2. Temu | Return and Refund Policy

Contents
1. How do I make a return?
2. Is the return shipping free?
3. Where can I find the return label after applying?
4. Can I return any product I bought on Temu?
5. How long do I have before making a return?
6. Refunds
7. Refund timeline
8. Important Notice:


TEMU | RETURN AND REFUND POLICY

Last Updated: Oct 25, 2023
If you are not satisfied with what you bought on Temu, you may be eligible to
return it and get a refund by following the simple procedure set out in this
Return and Refund Policy.

1. How do I make a return?
You can make a return by following these steps:
I. Please go to your Temu account on Temu.com or on the app to request a refund.
If you do not have a Temu account, please click on "Save your Order" in your
Temu order email to make a return.
II. Find the relevant order in "Your Orders" and click on the "Return/Refund"
button.
III. Select the item(s) you would like to return and the reason for the return.
Depending on the reason you selected, you may be required to provide further
information related to the order. After you provide the required information,
click the "Next Step" button to proceed.
IV. If there is no need to return your item, then your final step is simply to
select your refund method. You may choose to receive your refund as a Temu
credit balance or be credited back via your original payment method. Make your
selection and click "Submit".
V. If you need to return your item(s), you will have the option to choose your
return and refund methods. After you submit the request, we will provide you
with a return label so that you can return the item(s). Return shipping is free
on your first return for EVERY order within 90 days from the date of purchase.
VI. After placing all the return items in one package, please print and tape the
return label we provided onto the outside of the package. Send your package back
from the nearest USPS/UPS location and you're done!
VII. You can check the refund status of your item(s) on your order details page
or through Temu's SMS/Email/Push notifications.
Start return
Please make sure your return package is postmarked within 14 days after you
submit your return, otherwise the return process will be terminated. The return
label we provide only works if you are shipping within the United States
(security-restricted areas such as military bases excluded).

2. Is the return shipping free?
Return shipping is free on your first return for EVERY order within 90 days from
the date of purchase. If you have already returned items from an order and would
like to return additional items from that same order, you can still do it as
long as the 90-day window has not expired.
We recommend that you try to send back your return items in one shipment to
avoid paying additional fees. This will likely also minimize the environmental
impact of multiple returns.
For the second and subsequent refunds from the same order, you can use the
return label we provide and pay a $7.99 shipping fee, which will be deducted
from your refund.

3. Where can I find the return label after applying?
You can find your return label in two different locations in "Your Orders"
Click on "All Orders"→"Print a return label and start return"→click on "Print
return label"
You may also click "Returns"→"Print return label"→to download and print your
return label.

4. Can I return any product I bought on Temu?
Almost all items you bought on Temu are eligible for return and refund if you
are not satisfied with them, with just a few exceptions:
Clothing items that are worn, washed, damaged, with tags, packaging or hygiene
sticker removed or in an incomplete set.
Items that are labelled as non-refundable.
Some free gifts orders.

5. How long do I have before making a return?
If an item is eligible for return and refund, you may return it within the
return window of 90 days after the day of purchase.
You are required to send back your return package within 14 days after you
submit your return request in the return window. You may not return an item
after the 90-day window, calculated from the date of purchase.

6. Refunds
I. For refunds of the returned items, we will process your refunds after we
receive the items and they pass quality inspection.
II. For refunds of missing items or items not delivered, choose the
corresponding reason after clicking "Return/other help" to request a refund or
talk to our customer service personnel for help. The tracking information from
the carrier decides whether an item had been delivered or not.
III. Depending on your financial institution, refunds can take 5-14 business
days (up to 30 days) to be credited to your original payment account. The
original shipping fee is not refundable if your return is not a result of a
Temu’s error. The insurance costs, if any, are also non-refundable.
IV. You can choose to accept Temu credits instead of a refund to the original
payment method.
Refunds to Temu credits are faster than your original payment method.
Temu credits have no expiration date.
The refunds to Temu credits cannot be reversed once the refunds are processed.
Temu credits cannot be redeemed for cash and can only be used for purchases on
Temu.
For more information about Temu credits, please visit: About credit balance.
V. You may receive advanced refunds, where we will issue the refund after you
dropped off your refund package. If we don't receive the returned items, we may
charge your original payment method. The advanced refund will be granted based
on your shopping history and at our sole discretion.

7. Refund timeline
Once we issue your refund, it takes additional time for your financial
institution to make funds available in your account. Refer to the following
table for more details.

8. Important Notice:
I. The sender's address on your package is NOT the return address. If you send
the return package to that address, the processing time for your return may be
delayed. You should only send the return package to the address on the return
label we provide.
II. Please make sure you don't accidentally include any items in your return
package that you do not wish to return. We do not store or provide refunds for
wrong items, nor do we promise that wrong items can be found and returned.
If you have any questions about making a return or this policy, please contact
our customer service.

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