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Submission: On July 20 via manual (July 20th 2022, 1:25:28 pm UTC) from US — Scanned from DE

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India's only broadband internet service provider who allows you to test speed
before paying.

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REVIEWS V

Every time my internet is down and I raise a complain with Tikona Forum, I get
quick resolution. I’m 100% satisfied with Tikona Broadband’s service

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by Mr. MONU RAI- 1114091549

I recently interacted with Neha from Tikona Broadband for an issue that I was
facing. I must say that she’s excellent at her work. Tikona ensures that all
issues are resolved very quickly!

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by Mr. NITESH SHUKLA- 1121792006

I love how Tikona’s technology allows for issue resolution without needing the
technical team to come home. Sohan from Tikona Customer Care resolved my
broadband issue within a minute! Thank you Tikona Broadband

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by Mr.NARENDRA SHARMA- 1112841676

I was facing an issue with my internet connection when I lodged a complaint with
Tikona Forum. I was given a quick resolution and didn’t have to wait for long!

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by Mr. JAY SHAHA- 1111002942

I am very satisfied with Tikona Broadband. Tikona Forum is very helpful for
raising a complaint

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by Ms. REETA SINGH- 1116952643

I had reached out to the call centre for changing my plan. Bharti, the Customer
Service Executive was extremely helpful. She clarified all my doubts. The
knowledge of Tikona customer care executives is extremely good. I am very
satisfied with Tikona Home Broadband

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by Mr.TILAK KUMAR- 1121678770

I am extremely happy with the way Tikona customer service works. Bharti from the
Customer Service team not only heard my problem but also explained why the issue
was occurring and resolved it almost immediately! I am extremely happy with
Tikona

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by Mr. NARENDER SINGH- 1112337293

There was a dispute with respect to Late Charges but Tikona’s customer care was
very helpful. They went out of their way to adjust the charges. Tikona truly
cares about its customers. Thank you

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by Mr.ADITYA KUMAR- 1114313219

Aishwarya Gambhire, from Tikona Customer Care was very helpful with the call and
I didn’t have to call back again to get the issue resolved. Keep up the good
work, Tikona.

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by Mr. AMIR MEMON- 1119117646

I called up the Tikona Care call centre and was very satisfied with the response
I got. I give the Customer Care Team at Tikona Home Broadband 10/10 for quick
and easy resolution

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by Mr. SALIL KARKHANIS- 1122218223

I appreciate the way in which Mr. Ajay instructed me with respect to my queries
about Tikona Home Broadband. The instructions were precise and simple.

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by Mr. MAYANK MALIK- 1122276154

Hi, wanted to say that the customer service by Tikona was very good. The person
who talked to me was very clear in whatever he said. I wanted to change my
tikona broadband plan and he was helpful in doing that. Kudos to the customer
care of tikona.

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by Sandeep Ingle- 1104668823

Excellent customer care services provided by tikona infinet. The staff member
was crystal clear on what I needed and could fulfill my request soon as
possible. Needed some information about the 4 mbps tikona internet plans and she
was kind enough to provide me with all the details. I am very happy with the
services.

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by BHAVIK SURESHBHAI PANCHAL- 1112612291

Hello, I would like to tell you about my positive tikona customer service
review. Called the tikona support to change my tikona internet plan. The person
resolved my problem within 10 minutes of calling, which was pretty amazing. I am
happy with tikona broadband.

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by PRATIK NAGAR - 1113863658

I had to call tikona's customer care to notify them about the problems I was
facing with the router placed at my home. The technicians were sent over that
very day to replace the router and I was able to use the internet again. Very
happy with the promptness of the customer care offered by tikona broadband.

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by ASHISH KUMAR -1115818651

I am a long time user of tikona broadband and I want to tell you that this
broadband will always have a good review from my side because tikona works well
for me. I wanted to know if it was possible to pay my internet bill online. The
staff member guided me through the entire process and was very patient with me.
Good to see that tikona broadband values loyal customers.

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by SHEFALI GOEL - 1114943235

I had called tikona support staff for information regarding their 10 mbps plan
after seeing an ad online. I have never had such a good experience with a
brand's customer care. Everything was explained to me clearly. I'm happy with
their services and only have a positive review regarding tikona.

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by SANJAY RAI - 1121157696

I moved to a new place recently and I did not want to change my internet service
provider. So I called tikona customer care to know if it was possible to shift
my connection to the new place. They were kind enough to provide me with all the
necessary details and solved my problem. I'm very happy with tikona and the
customer service.

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by Rajeev Bayan- 1109852674

Hello, I wanted to share with everyone my review about tikona's services. I
wanted to change my connection to a new location and had called the customer
care to get this sorted. The staff member guided me thoughout the entire process
and was very patient. This is why I chose tikona broadband, for their excellent
services.

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by HARINDRA NATH -1112711502

I wanted to know more about the 4 mbps plan offered by tikona broadband. I'd
heard good reviews about tikona from my friends. So I called up the service
centre and got all the information I needed. The entire process was simplified
and now I'll have it installed right away.

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by ATIN BANERJEE -1112712072

Hi friends, wanted to tell you about my recent experience with tikona broadband.
Had to notify the tikona authorities to get my internet connection sorted. The
technicians were able to identify and resolve the problem within 24 hours, as
they'd promised. Very satisfied with their services.

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by PRAKASH BABU -1120239724

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by BHUMI -1120933950

I am very happy with Tikona broadband. I was very much fed up with my previous
service provider. Everytime it kept dropping. The speeds were also not good. But
then read some good Tikona broadband reviews online and decided to switch to
Tikona. Best decision ever. No more downtime and I can do my work peacefully.
Kudos Tikona!1115775964

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by Omkar Sonawane- UID:1115775964

I have used Tikona Broadband's 4 Mbps plan for 5 months and before that had used
2 Mbps plan for 3 months and I must say the service is very good. The people
with whom I had talked for the change of plan were very helpful. They explained
it very precisely and kindly. Wanted to share this Tikona review here once for
their efforts!

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by Anant Kumar UID:1112923253

Today I would like to share my recent experience with Tikona Broadband. I wanted
to change my plan with a better one. I wanted to upgrade that and so I called
the customer care to get this sorted. It was done in an instant and my plan was
upgraded. I can now enjoy an awesome browsing speed and would like to thank
Tikona for their promptness.

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by Rajan N Agheda UID:1110390443

Hi everyone, I would like to express my review regarding tikona broadband. As I
wanted to know more about the 2 mbps broadband plan, I called up their customer
care centre. I liked the approach with which he resolved my queries very much.
Hope Tikona continues to provide such amazing service in future as well.

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by Rahul Chatterji- UID: 1105778793

Hello, I would like to share with you my Tikona review. I wanted to change my
Tikona broadband plan connection. I wanted to upgrade that and this was done in
an instant from their end. I can now enjoy superior browsing speed and would
like to thank Tikona for their promptness in getting my issue sorted so fast.

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by Kausar Lashkar- UID: 1121200825

Tikona's services are quite good and very prompt service by tikona broadband. I
have not faced any issues with the conenction so far and would recommend
everyone to give this ISP a chance, if you are in need of a broadband
connection. Go for it!

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by Shoib Ali Ahmad UID:1107419537

This is my personal Tikona review which I would like to talk about. I have been
using this broadband connection for quite some time. I have not faced any issues
and would like to acknowledge it and I really appreciate their quality of
services. There is never any slow time in the connection. I love that!

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by Chandra Khantha Rao UID:1116154709

I would like to tell everyone my review about Tikona Broadband. I have been
using Tikona for 8 months and the speeds have been amazing even during the
rains. It is good that they have taken so much care that there is no downtime in
speeds ever. Thank you folks.

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by Yashbhir Singh- UID:1121012656

Hello all, I want to share with you my experience with tikona. Because of the
monsoon season, my internet connection was interrupted occasionally. In order to
get this resolved, I'd called Tikona's customer care and they sent their
professionals that day itself, even in the heavy rains. I'm pleased that Tikona
care about their customers.

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by Manoj Kumar JHA UID: 1111619652

I needed to call the customer care about an issue that I was facing a while
back. My router was not functioning properly and hence, I wanted to resolve this
as soon as possible. When I called the customer care services, they took my
problem quite seriously and sent over the engineers to resolve the matter at
once. Sincerely appreciate Tikona's efforts to help their customers!

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by Rajesh Dubey UID:1112340861

Hi everyone, today I want to tell you how my phone conversation with one of
Tikona's staff member was, as part of my Tikona broadband review. The reason I
called was to enquire about a billing issue that was facing while paying it
online. It was really nice speaking to the particular staff member who was quite
professional in his approach. I am very pleased with the services and the
helpful nature of the customer care. Please continue your good work!

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by Mr. SUNIL YADAV- 1113028542

Hello, I would like to share with you my recent experience with Tikona. I wanted
to change my Tikona broadband plan connection. I wanted to upgrade that and so I
called the customer care to get this sorted. It was done in an instant from
their end and my broadband plan was upgraded. I can now enjoy superior browsing
speed and would like to thank Tikona for their promptness.

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by Mr. INDRAJEET KUMAR- 1108289015

This is my personal Tikona review which I would like to talk about. I have been
using this broadband connection for quite some time. I have not faced any issues
whatsoever and would like to acknowledge that fact and I sincerely appreciate
their quality services. Even when I call their customer care, the response has
always been swift and helpful. Really helpful and satisfactory experience!

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by Mr. SANJEEV N Sure- 1106295202

Today I would like to talk about my experience with Tikona broadband. Recently,
because of the monsoon no doubt, my internet connection was getting interrupted
time and again. I wanted to resolve this as soon as possible which is why I
called up their customer care service. They took my problem seriously and tried
fixing it on their end as well. Now, the interruptions have reduced quite a lot
and I'm able to get on with my work. Really appreciate Tikona's willingness to
help their customers and would say I'll have a good Tikona review because of
this.

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by Mr. VISHNU SAWANT- 1121281044

Hello friends, let me tell you about my review of Tikona broadband. I'd called
up their customer care because I wanted to know more about the 4 mbps plan. I'd
heard positive reviews about Tikona from my friends. Hence I wanted to subscribe
to that plan. When I called, the support staff member was very nice and soft
spoken and provided me all the information I needed. The entire process was
simplified and now I can have it installed at the earliest. Really impressive
Tikona!

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by Mr. HIMANSHU BENGANI - 1120593974

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by Mr. VISHNU SAWANT - 1121281044

It was surprising to see the rates of their broadband plans. Very competitive
and fast internet speeds. I wanted a 2 mbps plan for 6 months and I placed an
order. When I found that I could pay online, I was happy because it is very
convenient for me. The payment method was also very secure and they responded
within 2 days to install the routers. The speed is very fast and so far no
issues for me. I would say you should try out tikona broadband services once.

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by Sangeeta Menon

Hello guys, today I want to share my experience with you regarding tikona
broadband. I live in pune area and I don’t want to spend too much on internet.
My cousin suggested me about tikona and their affordable broadband plans. I was
very happy to hear this as it satisfied my needs. I have been using the 4 mbps
plan and I am able to surf on my laptop very fast. The customer care was also
very friendly when I called him about a small problem I had. I have to say their
services are impressive and you should consider Tikona if you want low cost high
speed internet.

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by Ramakanth Gupta

Hi everybody, I am using tikona wireless internet in my house for past 9 months.
At first I didn’t want this but I had to choose this ISP because my options were
very less. But now, I feel very happy that I selected this provider. Initially,
I had a few connectivity issues. But that was solved instantly when I called
their customer care. My problems were solved within 5 hours and they also called
back to confirm. I was very much satisfied with their customer care and I would
recommend that you choose tikona as your ISP.

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by Nikita Pillai

Hi All,

Let me tell you about tikona internet connection. I chose tikona wibro because I
wanted high speed internet as cheap as possible. And I get a very nice 2 mbps
download speed. I can browse sites much faster now and I have no connection
problems with their service till now. And also I have to say even during rains,
I did not face much problem. This is very good because you always get internet
connection problems in rains. Tikona’s wireless internet is the most reliable
and I would recommend it to all.

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by Naved Khan

Dear All,

I am a registered member of the tikona wireless broadband connection from
Bangalore. I use tikona office Wi-Fi service in my office and I can use that net
from anywhere in the building. It gives me good speed on my laptop and I have
not faced any issue till now. My suggestion would be to get tikona for your
work. It has good plans and good service overall.

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by Bharat Shetty

Hi friends, I use Tikona internet in my office in Mumbai for last 4 months. I am
using the leased line connection they provide. First of all, the wired
connection problems have been solved. I get nonstop internet guarantee for my
office. Speed is good so office work is done quickly. I am happy with tikona
services and I recommend to you to get their connection.Asics shoes | Mens
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by Kajal Kumar

I am here to give you a true review of tikona. I have been using tikona’s
service for over a year now. I had chosen the 4 mbps speed because I download a
lot of files and I need good speed. The internet speed has been constant and
without any issues. Even though it is a wireless connection, there has been no
drop in download speeds. And the best part is you get this plan at a very
affordable price. No other ISP will give you that. If you are looking for good
download speed and reliable internet connection then I would recommend to opt
for Tikona Digital Networks.

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by Krishna Jain

Hello guys, I want to tell you about my experience with tikona digital networks.
Let me start from the first, I ordered a 2 mbps plan from tikona. They sent two
of their staff within 3 days only and they installed the necessary routers. They
explained how the wireless internet connection would work and how much speed I
would get. Now it’s almost more than 2 months, I can for sure say the speed does
not change. The good thing is that I can get tikona after I shift to another
city which is useful for me. I would definitely suggest tikona to enjoy good
internet connection.

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by Vignesh Shah
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Privacy Statement

In the course of using this website or availing the products and services vide
the online application forms and questionnaires, Tikona Infinet Private Limited
(TIPL) may become privy to the personal information of its customers, including
information that is of a confidential nature. We at TIPL respect and give high
priority to the privacy of all customers and are committed to maintaining the
privacy and security of the personal information which is provided by its
customers. TIPL has taken all necessary and reasonable measures to protect the
confidentiality of the customer information and its transmission through the
web. While no data transmission over the Internet is 100% secure from intrusion,
we have used and will continue to use commercially reasonable efforts to ensure
the protection of your information.

Please read the following to learn more about our privacy policy.

* SECURITY

We aim to keep our information about you as accurate as possible. If you
would like to review or change the details you have supplied us with, please
contact us as set out below. If you wish to change or delete any of the
personal information provided at the time of subscription, e-mail
at customercare@tikona.in

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* INFORMATION PLACED ON YOUR COMPUTER

We may store some information such as cookies on your computer when you look
at our website. Cookies are pieces of information that a website transfers to
the hard drive of a visitor's computer for record-keeping purposes. This
information facilitates your use of our website and ensures that you do not
need to re-enter your details every time you visit it. You can erase or
choose to block this information from your computer if you want to; please
refer to your browser settings to do so. Erasing or blocking such information
may limit the range of features available to the visitor on our website. We
use also use such information to provide visitors a Personalized experience
on our website. We may use such information to allow visitors to use the
website without logging on upon returning, to auto-populate email forms, to
make improvements and to better tailor our website to our visitors' needs. We
also use this information to verify that visitors meet the criteria required
to process their requests.

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* NON PERSONAL INFORMATION

1. At this website, information sent by your web browser, may be
automatically collected. This information typically includes your domain
name (the site after the @ in your e-mail address). It may also contain
your user name (the name before the @ in your e-mail address). Other
examples of information collected by our server include the Internet
protocol (IP) address used to connect the visitor's computer to the
Internet, operating system and platform, the average time spent on our
website, pages viewed, information searched for, access times, websites
visited before and a visitor visits our website, and other relevant
statistics. The amount of information sent depends on the settings you
have on your web browser; please refer to your browser if you want to
learn what information it sends. Some of this information is also
required in terms of the statutory obligations of the Company.
2. All such information will be used only to assist us in providing an
effective service on this website. We may from time to time supply the
owners or operators of third party websites from which it is possible to
link to our website with information relating to the number of users
linking to our website from such third party website. You cannot be
identified from this information.

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* PERSONAL INFORMATION

1. Our site's registration form requires you to give us contact information
like your name and email address. We collect personal information from our
customers on a voluntary basis. Personal information may include name, title,
company, address, phone number, email address, and other relevant data.

2. We collect and use personal information for business purposes in order

* To seek your feedback or to contact you in relation to those services
offered by us.
* To process orders or applications submitted by you.
* To administer or otherwise carry out our obligations in relation to any
agreement you have with us.
* To anticipate and resolve problems with any goods or services supplied to
you.
* To create products or services that may meet your needs.
* To process and respond to requests, improve our operations, and
communicate with visitors about our products, services and businesses.

3. TIPL will limit the collection and use of customer information only on a
need-to-know basis to deliver better service to the customers. TIPL may use
and share the information provided by the Customers with its affiliates and
third parties for providing services and any service-related activities such
as collecting subscription fees for such services, and notifying or
contacting the customers regarding any problem with, or the expiration of,
such services. In this regard, it may be necessary to disclose the customer
information to one or more agents and contractors of TIPL and their
sub-contractors, but such agents, contractors, and sub-contractors will be
required to agree to use the information obtained from TIPL only for these
purposes.

4. TIPL will not use, sell or share, with any one, any information collected
at this page for direct marketing purposes.

5. TIPL may disclose personally identifiable information about you to third
parties when

* It has your consent to share the information.
* It needs to share your information to provide the product or service you
have requested and given your consent.
* It has to cooperate with the investigations of purported unlawful
activities or in connection with security related or law enforcement
investigations or in the course of cooperating with authorities or
complying with legal requirements.
* It believes in good faith that such action is necessary to protect and
defend the rights and related property of TIPL and that of its customers.
* It uses reasonable precautions to keep the information disclosed to it
secure.
* It finds necessary to act to protect the interests of TIPL, its
affiliates, or its members, constituents or of other persons.

6. By entering this website you are consenting to the terms of our
information privacy policy and to our continued use of previously collected
information. By submitting your personal information to us, you will be
treated as having given your permission for the processing of your personal
data as set out in this policy.

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Terms & Conditions

T&C mentioned here consists of General Terms & conditions ("GTC") & Product
Terms and Conditions ("PTC") along with "Acceptable Use Policy". The signing of
Subscriber Registration Form (SRF) shall make the T&C mentioned herein binding
on the subscriber. In case of any inconsistencies in the constituent parts of
the Agreement or disputes arising with regard to the interpretation of the terms
and conditions contained in the said Agreement, the following order of
precedence shall apply: (i) the SRF and the PTC (ii) the SLA, if applicable and
(iii) the GTC General Terms and Conditions ("GTC")

* DOT GUIDELINES FOR LEASED LINE /ENTERPRISE CUSTOMERS

Following are the Government & compliance regulatory authority guidelines to
be followed by leased line Customers (Enterprise Customer).

1.Documents needed for availing leased line connection: Please refer
Annexure-VII of 1-ISP Agreement Document.

2.Availability of Network Diagram: Complete network diagram of the leased
lines installed on the premises (along with the details of other
communication links like PSTN, NLD, ILL etc.) that customer would have taken
from Tikona or any other service providers has to be maintained by the
customer. The same should be made available on demand at the time of
inspection by ISP or regulatory office as required by law.

(Please refer clause 34.18 of 1- ISP Agreement Document for reference)

3.ISP rights of Periodic Inspection: As per regulatory guidelines ISP has to
carry of Periodic Inspection of leased line customer site for verification of
bona-fide use of connectivity given & need to record reason for taking
connectivity

(Please refer clause 34.16 and 34.17 of 1-ISP Agreement Document for
reference)

4.Central Authentication of Internet & Wi-Fi: Leased line customer has to
maintain centralized authentication for Internet Service including Wi-Fi
usage.
(Please refer clause C of “2-Notification on Wireless guidelines
GOI-wifi.pdf” for reference).

5.NAT SYSLOG retention:

Customers using NAT (Network Address Translation) need to maintain NAT SYSLOG
as per regulatory requirement and the same needs to be made available on
demand for period of one year.

(Please refer point 3 of “3-Log retention guidelines DOC091013-004.pdf” for
reference).

6.OSP/Non-OSP Declaration: Leased line customer has to provide declaration on
OSP status at the time of availing connection as well in inspection.

(Please refer “4-OSP User Manual for OSPs.pdf” for reference).

In case you need any clarification on the government requirement and
permitted use of leased line services please visit
http://www.dot.gov.in/data-services/ds-cell or call our Enterprise customer
helpdesk 1800 266 2779 or write to enterprise.support@tikona.in

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* ACCEPTABLE USE POLICY(AUP)

This is a policy defined by TIPL & applicable to all Subscribers. This policy
defines what is acceptable & what is not acceptable while using the internet.
TIPL reserves the right to modify the AUP from time to time in accordance
with changes in regulations, guidelines or directives from the government.
These changes will be binding on all TIPL subscribers. From here onwards AUP
has been defined as :
Governance of AUP:

1. Compliance to AUP is a contractual requirement. If Subscriber violates
the terms and conditions of the AUP, his account or service is likely to
be suspended or terminated without prior notice.
2. Restoration of such blocked/suspended service is solely on TIPL
discretion & would involve a written compliance agreement from the
Subscriber and payment of administrative charges if any.
3. TIPL does not exercise editorial control or review over the content of
any website, electronic mail transmission, newsgroup, or other material
created or accessible over or through the Service. However, TIPL may
remove, block, filter, or restrict by any other means any materials that,
in TIPL’s sole discretion, may be illegal, may subject TIPL to liability
or may violate this AUP
4. TIPL is obliged under Indian laws to provide information to Law
enforcement agencies and public or government bodies that are legally
authorized to obtain such information

Clauses of AUP : The Subscriber agrees not to use the Service

1. For sending and receiving any objectionable, obscene or unauthorized
content
2. For any content, messages or communications infringing copyright,
Intellectual property right and international & domestic cyber laws, in
any form or inconsistent with the laws of India.
3. For hacking or gaining unauthorized access to any computer systems on
the internet
4. To run any internet protocol ("IP") forging or port scanning software to
deliberately affect remote machines
5. To use the Service for any anti-national activities would be construed
as an offence punishable under the Indian Penal Code or other applicable
law
6. To transmit any information or written, graphic or photographic material
("Material") (by uploading, posting, email or otherwise) that is
unlawful, threatening, abusive, harassing, tortious, defamatory,
obscene, pornographic, libelous, invasive of another’s privacy,
threatening, menacing, offensive, hateful or racially, ethnically or
otherwise objectionable
7. To transmit any Material (by uploading, posting, email or otherwise) in
breach of this Agreement including any Materials that you do not have a
right to make available under any law or under contractual or fiduciary
relationships (such as inside information, proprietary and confidential
information learned or disclosed as part of employment relationships or
under nondisclosure agreements);
8. To transmit any Material (by uploading, posting, email or otherwise)
that infringes any patent, trademark, trade secret, copyright or other
intellectual property rights of any third party;
9. To transmit (by uploading, posting, email or otherwise) any unsolicited
or unauthorized advertising, promotional materials, "junk mail," "spam,"
"chain letters," "pyramid schemes," or any other form of solicitation;
10. To transmit any Material (by uploading, posting, email or otherwise)
that contains software viruses or any other computer code, files or
programs designed to interrupt, destroy or limit the functionality of
any computer software or hardware or telecommunications equipment.
11. To harm, or threaten to harm, minors in any way
12. To send emails from TIPL Networks to recipient who do not wish to
receive the emails
13. To send any emails with forged header information, nor should you
attempt to impersonate any other individual or organization
14. To interfere with or disrupt the Service or servers or networks
connected to the Service, or disobey any requirements, procedures,
policies or regulations of networks connected to the Service;
15. To hack into the Website or any other related computer system, make
excessive traffic demands, forward chain letters, surveys, contests,
pyramid schemes or otherwise engage in any other behavior that may
reasonably be expected to inhibit other users from using and enjoying
the Website or any other website or damage or destroy the reputation of
TIPL or any third party;
16. To resell or advertise to resell the Services without TIPL’s
authorization;
17. To use the Service to send unsolicited commercial or bulk electronic
mail messages to anyone

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* GTC

1. Definition
"Agreement" shall mean, unless otherwise specifically provided for, the SRF
along with the GTC and PTC duly executed and accepted by the Company and
Subscriber.
"Applicable Law" shall mean any law that is applicable in a particular
context and includes both Central and State legislations as may be amended or
repealed from time to time, including specifically the Indian Telegraph Act,
1885, The Wireless Telegraphy Act, 1933, and the Telecom Regulatory Authority
of India Act, 1997, the Information Technology Act, 2000 and any
administrative, judicial and quasi-judicial rulings and delegated legislation
such as regulations, rules, guidelines and notifications as may be issued by
the Authorities from time to time.
"Authority or Authorities" shall mean the Government of India, Ministry of
Communications and Information Technology, Department of Telecommunications
(DOT), Telecom Regulatory Authority of India, Telecom Dispute Settlement
Appellate Tribunal, the relevant State Government, or other statutory and
local authorities, tribunals etc. as the case may be.
"Business Day" shall mean
everyday excluding Sundays and Company declared holidays.
"Charges" shall include all payments under the Agreement which are due and
payable by the Subscriber to the Company, whether invoiced or not, inclusive
of one-time, registration, testing and installation, Service Equipment and
Service rental, billing, network service/feature change, transfer /shifting,
reconnection, usage based charges and Security as set out in the SRF and all
other fees, rates, taxes, levies, penalties and fines for and in respect of
provision of the Service and chargeable Service Equipment to the Subscriber
pursuant to the Subscriber applying for the Service as per the rates set out
in the Tariff published by the Company from time to time or any special rates
agreed to be granted by the Company, including charges for services availed
through the Network on correspondent networks..
"Company or TIPL" shall mean Tikona Infinet Private Limited having its
registered office at Corpora 3A, 3rd Floor, LBS Marg, Bhandup (W) Mumbai
400078.
"Confidential Information" means all information contained in any media and
format, designated as such by either Party including (i) technical or
business information or material; (ii) proprietary or internal information of
either Party, including but not limited to samples, apparatus and equipment,
business policies, Subscriber databases, developments, trade secrets,
know-how and personnel information regarding third parties; (iii) information
disclosed pursuant to the Agreement and (iv) all such other information which
by its nature or the circumstances of its disclosure is confidential.
"Due Date" shall mean the date prescribed by Company in its invoice or
statement of charges, on or by which date the Subscriber shall make payment
of the Charges whether invoiced or not.
"License" shall mean the license granted by DoT to the Company to provide and
operate Internet Services. "Network" shall mean Company’s telecommunications
network through which Services are made available. "Party" and "Parties"
shall mean, respectively, either or both of the parties to the Agreement
"Provisioning Entity" means any entity or affiliate providing a Service to
Subscriber other than the Company, which may be a subcontractor of the
Company, including licensed carriers or service providers in territories
where the Company is not licensed to provide the Service.
"Purchase Order" ("PO") shall mean the Subscribers documents, if any, by
which the Service may be ordered from the Company.
"Security" means a cash deposit, director’s guarantee, parent company
guarantee, credit card payment, direct debit guarantee or bank guarantee or
any other valid security or any combination of these as determined by the
Company.
"Service" shall mean the Service subscribed to, by the Subscriber as
indicated in the SRF.
"Service Activation Date" means, the date on which the Subscriber commences
use of the Service or when the Service is activated, whichever is earlier.
"Service Equipment" means the equipment, systems, cabling and facilities
provided by or on behalf of the Company at Subscriber Premises in order to
make the Service available to the Subscriber.
"Service Contract Period" shall mean any person, association of persons,
company, proprietary concern, partnership firm or any other entity that has
subscribed for the Services under the SRF and includes their respective
heirs, executors, administrators, successors, permitted assigns, holding,
subsidiary and group companies and sister concerns.
"Subscriber" shall mean any person, association of persons, company,
proprietary concern, partnership firm or any other entity that has subscribed
for the Services under the SRF and includes their respective heirs,
executors, administrators, successors, permitted assigns, holding, subsidiary
and group companies and sister concerns.
"Subscriber Premise Equipment" or "Customer Premise Equipment (CPE) " means
the existing equipment, systems, cabling and facilities of Subscriber or
provided to the Subscriber by any third party, which is required for Service
provisioning and used in conjunction with the Service Equipment in order to
avail of the Service.
"Subscriber Premises" shall mean the location /or Service Installation
Address of the Subscriber as provided in the SRF where the Service is
provided and the Service Equipment is installed.
"Tariff" shall mean the commercial plan or tariff schedule offered by the
Company, including but not limited to fees, Charges, rates and related
conditions as notified and published by the Company from time to time, in
respect of provisioning of the Services.
"Taxes" shall mean all taxes applicable (whether existing or new) on the
Service and Service Equipment, for which the Subscriber is being charged,
including but not limited to sales and service tax, VAT, withholding tax,
entry tax, octroi, property tax and other applicable taxes or duties.

Scope of Service
a. Delivery of Services- the Company shall provide the Services to the
Subscriber as per the SRF, subject to the provisions of Clause 3, and 12 of
the Agreement and the terms of License. The Subscriber undertakes to accept
and pay upon the Due Date for the said Services and chargeable Service
Equipment in accordance with terms of this Agreement.
b. The Company shall use all reasonable efforts to commence delivery of the
Service on the Service Activation Date, subject however to the fulfillment by
the Subscriber of its obligations as detailed in the Agreement.
c. The Company shall be entitled to determine the most appropriate means of
providing the Service, including using a Provisioning Entity to deliver all
or part of the Service and the method, technology and route of delivery of
the Service to the Subscriber.
d. The Company reserves the right to vary, modify the Service at its sole
discretion for technical, business or any other reasons. If a modification to
a Service has a material adverse effect on the functionality of that Service,
Subscriber may notify the Company in writing of the existence and nature of
such effect.
e. The Company may at any time, substitute or change the configuration or
routing of its Service Equipment used to provide the Services.
f. The Service Equipment provided hereunder are provided on an "as is" basis
and the Subscriber’s use of the same is at its own risk. The Company does not
make and hereby disclaims, any and all other express/implied warranties,
including but not limited to warranties of merchantability/quality, fitness
for a particular purpose, title and non-infringement and any warranties
arising out of the course of dealing, usage or trade practice.
g. The Company may temporarily suspend whole or part of the Service at
anytime without notice, if the Network fails or requires modification or
maintenance.
h. Provision of the Service to the Subscriber shall be subject to the terms
of the License and the Agreement or any other special terms and conditions of
a Provisioning Entity.
i. The Company reserves the right to use any surplus capacity in the Service
Equipment or Network to provide services to any other Subscriber.

2. Service Availability

a. Service Quality- during the Service Contract Period, the Company shall
endeavor to maintain commercially acceptable levels of Service availability
and ensure that the Subscriber is not prevented from making use of the
Service as a result of any deficiency or problem in the Network.

b. The Company may enter into a separate service level agreements with the
Subscriber, provided that all other parameters not covered in such agreements
are governed by the terms and conditions of this Agreement.
c. Service quality, functionality, availability or reliability may be
affected and the Company shall not be liable for such disruptions/
interruptions/ deficiency in case they are due to the following reasons;

1. Planned repairs, modifications or maintenance notified to Subscriber in
advance,
2. Unauthorized changes to Service Equipment or CPE made by Subscriber
without notifying the Company,
3. Any fault in equipment other than Service Equipment or a fault arising
from outside the Network,
4. Suspension of Service by the Company as per Clause 8,
5. Force Majeure Events,
6. Any fault in or damage to Service Equipment or Network or components
thereof for reasons beyond the reasonable control of the Company,
7. Refusal by Subscriber to allow testing or repair of Service or Service
Equipment and use by Subscriber of the Service on an impaired basis,
including refusal to allow access to Subscriber Premises to the Company
personnel,
8. Failure in providing stable power and the other infrastructure required
for Service Equipment and/or Subscriber Equipment,
9. Subscriber scheduled maintenance,
10. Any complaint by the Subscriber which the Company, after due
investigation, finds to be without any basis.

d. The Subscriber shall pay all reasonable costs incurred by the Company in
investigating and remedying any Service difficulty which is attributable to:

1. The negligence, act, omission, breach or fault of the Subscriber or its
agents, or
2. The failure or malfunction of CPE that connects to the Service as and
where applicable.

e. In the event of there being any deficiency in the Services or Service
Equipment, the Subscriber shall within a period of seven (7) Business Days
from the occurrence of the deficiency notify the Company, and thereupon the
Company shall endeavor to rectify the same in a reasonable period.
f.This service is governed by the provisions of Indian Telegraph Act, 1885,
Indian Wireless Telegraphy Act 1933 and Telecom Regulatory Authority of India
Act 1997 as modified or replaced from time to time.
g. Any Wi- Fi connectivity deployed by subscriber will be activated only
after it is registered for centralized authentication system of Tikona
Infinet Limited.
h. If the subscriber uses this service for internet telephony, then only the
following will be permitted: Service to process and carry voice signals
offered through public internet by use of Personal computers(PC) or IP based
customer Premise equipment (CPE) connecting the following:

1. PC to PC ; within or outside India
2. PC /a device / adapter conforming to standards of International agencies
like ITU, IETF etc; in India to PSTN/PLMN abroad
3. Any device /adapter conforming to standards of International agencies
like ITU,IETF etc; connected to ISP node with static IP address to
similar device/adapter; within or outside India

Addressing scheme for Internet telephony shall only conform to IP addressing
scheme of Internet Assigned Numbers Authority (IANA) exclusive of National
Numbering Scheme/plan applicable to Basic/Cellular Telephone service.
Translation of E.164 number/private number to IP address allotted to any
device and vice versa, to show compliance with IANA numbering scheme is not
permitted. Subscriber acknowledges that VoIP will not be used in any form
other than what is permissible under the Internet services license.
Subscriber acknowledges that the IP given will not be used for terminating
VoIP calls on domestic PSTN network.

3. Representation and Warranties of Subscriber(Not Applicable for
Individuals)

a. Compliance- The Subscriber warrants that it is a duly organized entity,
validly existing and fully compliant with all Applicable Law.
b. Licenses & authorizations- The Subscriber warrants that it has all
corporate, statutory and other authorisations, licenses and consents
necessary to legally execute and perform its obligations under the Agreement
and shall continue to have all such authorisations, licenses and consents as
long as it avails of the Services or seeks to exercise and/or enforce any of
its rights under the Agreement;
c. Subscriber Premises- The Subscriber warrants that it has full rights,
title and interests in Subscriber Premises or such rights, approvals and
permissions as are necessary to enable it to use the Subscriber Premises for
the purpose of its business.
d. No liquidation- There are no bankruptcy, winding up or other liquidation
proceedings pending or being contemplated by or against the Subscriber or
threatened against the Subscriber;
e. No litigation- There are no other legal proceedings pending or
contemplated by or against the Subscriber or threatened against the
Subscriber, that would materially or adversely affect its ability to perform
its obligations under the Agreement.

4. Billing and payment

a. Invoices- The Company shall send bills/invoices/statement of charges
(collectively the "Invoice") through post/ courier or electronic media to the
Subscriber. The first bill will be sent to the installation address as given
in the SRF. The subscriber can subsequently request for a change in the
billing address, if required. In case, subscriber has opted for e-copy, then
bill will be sent on his registered email id mentioned in SRF. No physical
copy of bill be send to such subscribers. Physical bill copy will be
available on demand at a nominal charge, as applicable.
b. The Company reserves the right to raise and /or collect Invoice by itself
directly or through any of its nominees, agents or franchisees. The Company
represents that irrespective of the agency that raises the Charges in the
Invoice, once the Subscriber has paid the Charges, it shall be deemed to have
been paid to the Company.
c. Payment- The Subscriber shall pay all Charges to the Company, whether
invoiced or not on the Due Date. The Company’s acceptance of payment from a
third party other than the Subscriber shall not amount to the Company having
contractually assigned, transferred or modified any of the rights or
obligations of the Subscriber under this Agreement to any third party.
d. If Subscriber fails to pay the Charges in accordance with the Agreement,
the Company shall be entitled, in addition to any other remedy that it might
have under Applicable Law, to do one or more of the following;

1. Set off /adjust against the Security, any amounts due and payable by the
Subscriber to the Company pursuant to the Agreement or any other
agreement between the Parties for provision of other telecommunication
services.
2. Charge interest on overdue invoices from the Due Date until payment @ 2 %
per month or part thereof. Interest shall continue to accrue
notwithstanding expiry or termination of the Agreement for any reason.
3. Exercise a lien over any CPE whether pursuant to the Agreement or any
other agreement with the Company.
4. Suspend or terminate the Services as per the Agreement.

e. Security: Subscriber shall deposit with the Company an interest free,
refundable Security in such amount(s) as may be determined by the Company
from time to time. The Company reserves the right to forfeit/ adjust/ apply
the said Security amount in full or part for the setting off of any Charges,
Taxes or such other sums/ debts due from the Subscriber to the Company at any
time. Subscriber shall continue to be liable for balance amounts, if any. In
such circumstances the Company shall be entitled to request that the Security
be restored either to the original amount or be increased by such amounts or
additional amounts as the Company may decide under the circumstances. The
refund of the Security shall be subject to deductions/ set off or
adjustments, if any, liable to be made by the Company under the provisions of
the Agreement.
f. No refund: Except as may be provided in the Agreement, any and all Charges
paid by Subscriber shall not be refunded by the Company under any
circumstances.
g. Currency: The payment shall be made in such currency as specified in the
invoice.
h. Additional services: The Subscriber shall pay the Charges for any
additional Service Equipment or other services that it may require for
customization or up-gradation of the Service and the Service Equipment and
shall also provide such additional Security as the Company may require for
the said purpose. Any such provisioning of customized or upgraded Services
for the Subscriber shall not be deemed to constitute as a waiver of the
Subscriber’s obligations as per the Agreement for the Services already
rendered by the Company. The Parties confirm that the provisions of the
Agreement shall continue to be legal, valid and binding as regards any
additional services.
i. Multiple Locations: Where the Company provides Services and /or Service
Equipment at multiple locations of the Subscriber and /or associate, group,
subsidiary, holding companies (collectively "Affiliates") of the Subscriber,
then one of the Subscriber accounts must be designated as the "Main Account"
under the Agreement and shall accept and undertake all financial
responsibility for all the accounts of the Affiliates of Subscriber covered
and included under the Service arrangement provided by the Company. In the
event that an Affiliate account of Subscriber fails to pay the applicable
Charges, Taxes or any other chargeable amounts then the Main Account shall be
liable for all such Charges incurred as a result of Affiliate accounts use of
Services and /or Service Equipment..
j. Suspension/ reconnection- Except for circumstances described in clause
8.13 hereunder Subscriber shall remain liable for all applicable Charges
during temporary suspension/ discontinuation of Services. Reconnection of the
Services shall be at a cost, as decided by the Company from time to time. The
Subscriber shall be liable to pay all Charges for reconnection of the
Services, as notified by the Company from time to time.
k. Variation- The Company shall be entitled to change, vary and modify the
Service or Service Equipment which may result in upward revisions in any/ all
Tariff and/or Charges, withdraw discounts, increase surcharges, etc. at any
time in its sole discretion for one, more or all of its Subscribers.
l. The Tariff / Charges are based on prevailing regulations, interconnect
regime and interconnect arrangements entered into with other telecom &
Internet service providers at the time of entering into the Agreement. In
case of any change in such arrangements, the Company may impose additional
applicable Charges.
m. Subscriber shall pay all the costs of collection of dues and legal
expenses along with interest in case the Company has to refer the matter to a
collection agency or to legal recourse to enforce payment.
n. Disputes in Billing & Payment: In case Subscriber disputes any Invoice or
part of an Invoice, Subscriber shall within seven (7) Business Days from the
date of such Invoice, deliver a notice in writing to the Company setting out
the nature of the dispute. Such notice shall in particular contain the
following information: (a) date and number of disputed Invoice; (b) amount in
dispute; (c) reason for dispute; and (d) supporting documentation as
appropriate. If Company does not receive any notice of dispute from
Subscriber within such stipulated period, Subscriber shall be deemed to have
accepted the Charges on the Invoice as being correct. Should Subscriber
dispute the Charges on the Invoice, Subscriber shall pay in the first
instance all Charges including disputed amount, upon the Due Date, and the
Company will, upon resolution of the dispute settle any over payment, if any,
in the form of a credit in the next Invoice.
o. Taxes: All Taxes present and future and any other additional Tax/ cess
/duty levied by Authorities shall be to the account of Subscriber.

5. Rights and Obligations of the company

a. In performing its obligations under this Agreement, the Company shall at
all times exercise reasonable skill and care of a telecommunications service
provider and will ensure that it complies with the Applicable Law while
provisioning the Services.
b. Except as expressly set forth in this Agreement all warranties,
representations or agreements with respect to the provision of the Service,
Service Equipment or otherwise, whether in oral or in writing and whether
express or implied, either by operation of law, statutory or otherwise, are
hereby expressly excluded to the extent permitted under Applicable Law. The
Company shall not be liable for any act of commission or omission of any
third party/ supplier/ manufacturer / agency/ company offering any privilege
or benefits to Subscriber without express permission or authority of the
Company with reference to the Service or Service Equipment.
c. Assignment- The Company reserves the right to transfer or assign and /or
delegate any and all or part of its rights and obligations hereunder (a) to
any Provisioning Entity, (b) pursuant to any sale or transfer of all or a
substantial portion of the assets or business of the Company, or (c) pursuant
to any financing, merger, or re-organisation of the Company, or (d) in its
business/commercial interests and in line with Applicable Law. Such transfer/
assignment shall release the Company from all liabilities under the
Agreement.
d. Disclosure- Privacy of communication is subject to Applicable Law and the
terms of the License. The Company may be required to disclose any information
or particulars pertaining to the Subscriber to any Authority, including but
not limited to any security agencies and reserves the right to comply with
the directions of such Authorities at its discretion and without intimating
the Subscriber..
e. Verification & credit check- The Company reserves the right to seek /
verify particulars provided by the Subscriber to the Company, in any manner
without notice or intimation and reserves the right to reject any SRF, for
reasons including lack of technical feasibility, incorrect particulars
provided by Subscriber or failure to furnish the same, and without any
obligation to disclose such reasons or liability. Any information provided by
a prospective Subscriber /gathered by the Company in relation to the SRF
shall become the Company’s property even if the SRF is rejected and such
information will be retained by the Company in case of termination or
discontinuance of the Service.
f. The Company reserves the right to refuse any request by the Subscriber to
transfer /relocate the Service Equipment to an alternate Subscriber Premise
and is not obliged to furnish any reasons for such refusal. In case Company
consents to such transfer/ relocation of Service Equipment, the Subscriber
shall furnish fresh particulars with respect to the alternate Subscriber
Premise and pay all Charges to the Company in respect of the transfer
relocation.
g. Access- The Company, its agents or franchisees shall be allowed free
access to the Subscriber Premises to remove the Service Equipment in case of
termination, discontinuation or suspension of the Service.
h. As per the regulations of telecom authority, if the mobile number
mentioned in subscriber registration form is registered under National Do Not
Call (NDNC) registry, you will not receive SMSs from TIPL. By signing this
form you explicitly agree and give your consent to receive SMS communication
irrespective of your mobile number registration under NDNC registry. TIPL or
its SMS service provider/partners will not be liable for any legal or
monetary arising out of these regulations.
i. Subscriber shall not host, display, upload, modify, publish, transmit,
update or share any information that

1. belongs to another person and to which the subscriber does not have any
right to;
2. Is grossly harmful, harassing, blasphemous defamatory, obscene,
pornographic, pedophilic, libelous, invasive of another’s privacy,
hateful, or racially, ethnically objectionable, disparaging, relating or
encouraging money laundering or gambling, or otherwise unlawful in any
manner whatever;
3. harm minors in any way;
4. infringes any patent, trademark, copyright or other proprietary rights;
5. violates any law for the time being in force;
6. deceives or misleads the addressee about the origin of such messages or
communicates any information which is grossly offensive or menacing in
nature;
7. impersonate another person;
8. contains software viruses or any other computer code, files or programs
designed to interrupt, destroy or limit the functionality of any computer
resource;
9. threatens the unity, integrity, defence, security or sovereignty of
India, friendly relations with foreign states, or public order or causes
incitement to the commission of any cognizable offence or prevents
investigation of any offence or is insulting any other nation.

6. Duties and Obligations of the Subscriber
Subscriber shall

a. Illegal Use: Not use the Service for any improper, immoral, unlawful or
abusive purpose or for sending obscene, indecent, threatening, harassing,
unsolicited messages, which may cause any damage to the Company or any other
person whomsoever and shall ensure that he/it and his/its employees, agents
and persons using the Service through him/it comply with the above. Any such
misuse shall under no circumstances be attributed to the Company and the
Subscriber shall be solely responsible for such acts. The Subscriber shall
not use the Service to gain access to any third party’s information or
websites or confidential information or do any act that may amount to breach
of a third party’s privacy.
b. Relocation: Bear all additional costs and Charges of transfer/ relocation
of Service Equipment or alteration /modification of Service or Subscriber
Premises that may have accrued, due to circumstances beyond the reasonable
control of the Company, if required to facilitate the provisioning of or
maintaining continuity of any Service. Further, Company shall not be liable
for any costs nor shall it be obliged to restore the Subscriber Premises to
its original state in such cases of transfer/ relocation or alteration /
modification.
c. Cooperation: At its own expense provide such assistance to the Company
and/or the Provisioning Entity as the Company may reasonably require to
provide the Service. The Company shall not be responsible for delay in
commissioning of Services on account of the Subscriber’s failure to provide
appropriate infrastructure at Subscriber Premises.
d. Access: Permit the Company’s employees /authorised representatives to
inspect the Subscriber Premises prior to provision of Service, install,
configure, maintain, inspect, test, modify and substitute the Service
Equipment or CPE, as applicable, at all reasonable times.
e. Service Equipment- Obtain all necessary municipal, statutory and other
approvals from Authorities or any other entity from which such approval may
be required for installation of Service Equipment at the Subscriber Premises.
f. Indemnify the Company from all Charges, Taxes and such other duties that
may be levied, or imposed by the Authorities or any third party or by
Subscriber in respect of any Service Equipment installed at the Subscriber
Premises.
g. In case the TIPL owned Service Equipment is lost, misplaced or stolen, the
Subscriber shall inform the Company immediately and provide a copy of the FIR
lodged for the lost, misplaced or stolen Service Equipment. Alternate Service
Equipment will be provided and activated after receiving a fresh duly signed
SRF from the Subscriber along with such Charges as the Company may impose.
The Company shall not be liable in any manner for misuse of lost, misplaced
or stolen Service Equipment or damage to the same.
h. Forthwith return the TIPL owned Service Equipment to the Company in the
event the Company terminates the Service for any reason whatsoever or the
Subscriber discontinues use of the Service.
i. Undertake not to use the Service Equipment provided by the Company or any
affiliate of the Company to procure the telecom services of any other telecom
service provider.
j. House the Service Equipment at Subscriber Premises in accordance with the
Company’s instructions as may be given from time to time and in a suitable
environment as per prevailing standards; including specifically provision of
secured space to install Service Equipment and provision of infrastructure
and convenient access.
k. Not move, modify, relocate or in any way interfere with the Service
Equipment or the Network and not allow any co-mingling of the Service
Equipment with CPE except to the extent approved by the Company;
l. Not cause the Service Equipment to be repaired, serviced, or otherwise
attended to except by an authorized representative of the Company;
m. Provide adequate security to Service Equipment, and shall make good to the
Company any loss or damage to the same arising due to acts of omission and
/or commission on the part of the Subscriber or its users.
n. Not create or allow any charges, liens, pledges or other encumbrances
whatsoever to be created over the Service Equipment. Title to the Service
Equipment shall at all times belong to and remain with the Company. The
Company shall not be liable for any damage or liability or any delay or
failure in provisioning of the Service as a result of any liens, charges or
encumbrances that may exist over the CPE or Subscriber Premise.
o. Subscriber must comply with all relevant security procedures and standards
with respect to CPE that interfaces with the Service or Service Equipment and
shall co –operate with the Company in respect of the same including providing
any assistance that may be required in configuration or modification of CPE
as may be necessary to provide the Service.
p. Be responsible for procurement, maintenance, compatibility and performance
of CPE.
q. Be responsible for communicating with Subscriber’s users of the Service
and for handling all complaints and trouble reports made by such users.
r. Personal Injury: Be responsible and liable for any personal injury, death
or tangible property loss arising at the Subscriber Premises resulting from
negligent acts of omission or commission of the Subscriber, its employees and
agents.
s. Compliance with Applicable Law: Subscriber and its users shall comply with
all Applicable Law, the relevant provisions of the License, and the terms and
conditions of the Agreement of the Company and /or a Provisioning Entity,
when using the Service or Service Equipment.
t. Not use the Service for or allow any connection to a Public Switch
Telecommunication Network from Subscriber Premises. In the event Subscriber
breaches the provisions of this clause its liability shall be unlimited as
regards liquidated damages and undertakes to indemnify the Company against
all or any losses or damages of any kind whether direct, indirect, special,
pecuniary, exemplary arising as a result thereof.
u. Not terminate any third party services on the Company’s network.
v. No assignment- Subscriber is not entitled to transfer or assign its
obligations and liabilities under the Agreement to any other party under any
circumstances without prior written permission of the Company. Any transfer
affected in contravention of the express terms contained herein shall not
absolve the Subscriber of its duty towards the Company in respect of Charges

7. Service Suspension

a. Suspension. The Company may, at its sole discretion and without prejudice
to any other right which it might have to terminate the Service, elect to
suspend forthwith the provision of a Service until further notice if the
Company:

1. Is entitled to issue a notice to terminate or to otherwise terminate a
Service pursuant to force majeure condition.
2. Is obliged to comply with Applicable Law;
3. Needs to carry out emergency or planned works, any maintenance activity
and/or planned outages to the Network or Service Equipment;
4. Has reasonable grounds to believe that the Service is being used
fraudulently, illegally or in association with illegal activities or
otherwise not in accordance with any Applicable Law; or
5. Has reasonable grounds to believe that Subscriber will not or is unable
to pay any Charges that is due or is to fall due to the Company.
6. Requests the Subscriber to provide or increase the Security and
Subscriber refuses or fails to do so within the stipulated time.
7. Determines that Service transmission is limited due to physical
obstruction, geographic, topographic, hydrological, meteorological and
other causes of radio interference or faults in other telecommunication
networks to which the Network is connected.
8. Notifies the Subscriber of a Force Majeure Event.
9. Any discrepancies / wrong particular (s) furnished by the Subscriber in
the SRF.

b. Without prejudice in case of any suspension due to failure to make
payments by Subscriber, the Service shall not be re-connected till the
Company realizes payment of all pending Charges.
c. During the period of such suspension the Subscriber shall continue to be
liable for all applicable Charges.
d. If Company exercises its right to suspend the Service, whenever reasonably
practicable, give prior notice of such suspension and use all reasonable
efforts to resume the Service as soon as practicable.
e. In case of non-compliance with these terms and conditions along with the
applicable rules and regulations, user agreement and privacy policy for
access or usage of Service, the Company shall have the right to immediately
terminate the access or usage rights of the Subscriber to the Service.

8. Limitation of Liability and Indemnification

a. The liability of the Company for damages arising out of the provision or
use of the Service, Service Equipment or failure to provide the Service or
any matter hereunder including but not limited to mistakes, omissions,
interruptions, delays, tortuous conduct or any representations, whether
caused by acts of commission or omission shall be limited to the value of the
Charges payable in the month in which the event giving rise to the liability
occurred. The above shall be the sole remedy of the Subscriber.
b. Company shall under no circumstances be liable to the Subscriber for any
indirect, incidental, special, consequential, exemplary or punitive damages
including but not limited to damages for any adverse impact on business, loss
of profits or loss of revenue or any payments to third parties, whether or
not arising out of provision of Service, Subscriber’s use of, or inability to
access any part of the Service, Service Equipment or Subscriber’s TIPL on or
use of information, services or merchandise provided on or through the
Service and regardless of whether the Parties have been informed of the
possibility of such damages.
c. The Company shall not be liable to make any refunds whatsoever in case of
non-uTIPLization of the Service or Service Equipment by the Subscriber for
any reason.
d. The Subscriber shall defend, indemnify and hold the Company harmless
against any and all liabilities incurred such as losses, damages, costs and
expenses and third party claims against the Company due to the following
reasons;

1. Arising from any fraud or illegality in relation to or unauthorized use
of the Services, Service Equipment or CPE by Subscriber or any third
party or other person(s);
2. Against any intellectual property infringement claims in relation to use
of Service Equipment or CPE to make use of the Service.
3. From any failure by Subscriber and/or its authorized users to comply with
the provisions of the Agreement
4. From any failure by Subscriber to comply with Applicable Law or relating
to content, information or data transmitted using the Services or
relating to the provision of the Service.
5. From any and all claims for physical property damage, personal injury or
wrongful death regardless of whether such claims arise out of the
negligence or willful misconduct of the Subscriber or its employees,
agents, or contractors in connection with the use or provision of the
Service.

e. If a Party ("Requesting Party") makes an indemnification request to the
other ("Indemnifying Party"), the Requesting Party shall permit the
Indemnifying Party to control the defense and disposition or settlement of
the matter, as applicable, at its own expense; provided that the Indemnifying
Party shall not, without the express prior written consent of the Requesting
Party, enter into any settlement or agree to any disposition that imposes any
criminal liability on or charge against the Requesting Party. The Requesting
Party shall at all times have the option to participate in any matter or
litigation through counsel of its own selection and at its own costs.

9.Intellectual Property Rights

a. The Company confirms that all corporate names, service marks, logos, trade
names, trademarks, websites and domain names (collectively the "Company
Marks") in respect of the Service and Service Equipment are and shall always
remain the exclusive property of the Company and nothing in this Agreement
shall grant the Subscriber the license to use, reproduce, or commercially
exploit such Company Marks for any purpose. The Company confirms that all
other intellectual property rights such as copyrights, patents or designs
whether registered or not, that exist in any software, hardware or firmware
provided along with Service or Service Equipment and all proprietary
information, trade secrets and know how (collectively the "Company IPR") in
respect of the Service, and Service Equipment are the exclusive property of
or are provided to Subscriber under valid licenses by Company and/or its
Affiliates(s) under the Applicable Laws. The Subscriber vide the Agreement is
granted a non transferable/ non assignable exclusive license to use such IPR
that may exist in the Services and Service Equipment, provided that such
permissive use shall in no way be deemed to construe or operate as a transfer
or assignment of any right, title or interest, in any of the said IPR.
b. The Subscriber undertakes not to copy, reproduce, modify, decompile or
reverse engineer any software, hardware or firmware in the Service Equipment
in any manner whatsoever.
c. Subscriber further undertakes not to directly or indirectly reproduce,
distribute, publish, copy, download or otherwise exploit any third party
content which is protected by copyright or similar rights unless Subscriber
owns or controls the relevant rights thereto or have obtained all the
requisite licenses and approvals from the third party. For the purpose of
this clause "third party content" means and includes all information,
software, any other material and media provided by any independent third
party that can be accessed by Subscriber through or by virtue of the Service
and /or Service Equipment.
d. The Subscriber agrees to indemnify, defend and hold harmless the Company
from all third party actions whether civil or criminal that may arise as a
result of breach of undertaking in clauses 10.a, 10.b and 10.c of Termination
Section by Subscriber, and /or infringement or violation of third party
intellectual property rights by Subscriber or its users which may give rise
to third party claims for damages, penalties and such other pecuniary
liabilities.
e. The Subscriber acknowledges its obligation to immediately bring to
Company’s notice any improper, wrongful or illegal use of the Company Marks
or Company IPR, which it becomes aware of or which are brought to its notice.

10. Termination

a. The Company may terminate the Service on the occurrence of one of the
following events: (a) forthwith by notice if the Subscriber has committed a
material breach of the Agreement which it fails to remedy within thirty (30)
Business Days of having been notified of such breach; or (b) if the
Subscriber has a receiver or an administrative receiver appointed over it or
over any part of its undertaking or assets or passes a resolution for winding
up (other than for the purpose of a bona fide scheme of solvent amalgamation
or reconstruction) or a court of competent jurisdiction makes an order to
that effect or (c) if the Subscriber becomes subject to an administration
order or if it enters into any voluntary arrangement with its creditors or if
it ceases or threatens to cease to carry on business, or undergoes or is
subject to any analogous acts or proceedings under any Applicable Law.
b. Notwithstanding any other provision, the Company may terminate a Service
immediately on written notice to Subscriber if: (a) with the exception of
Clause 8.a.iii, a suspension made pursuant to Clause 8 hereinabove continues
for a period of more than seven (7) days or (b) Subscriber fails to pay any
Charges by the Due Date.
c. Subscriber may terminate a Service (a) on thirty (30) Business Days
written notice to take effect on the expiry of the Service Contract Period or
(b) on thirty (30) Business Days written notice provided such notice is
issued prior to the Service Activation Date. In the event Subscriber does not
terminate the Agreement as indicated in (a) above then it shall be deemed to
have automatically renewed the Service on the same terms and conditions of
this Agreement on the first Business Day after the expiry of the Service
Contract Period and further deemed to have accepted all the Charges that have
accrued and become due and payable to the Company as on the date of renewal
of the Service Contract Period and the Agreement. In case Subscriber
terminates the Service as per (b) or terminates the Service after Service
Activation Date but prior to the expiry of the Service Contract Period then
the Subscriber shall be liable to pay to the Company all the Charges as
mentioned in the Exit Policy of the respective PTCs.
d. Service Cessation. The Company may terminate the Service (a) upon thirty
(30) Business Days written notice to Subscriber if it ceases to provide that
Service on a commercial basis at the Subscriber Premises or (b) on thirty
(30) Business Days written notice to take effect during or after the expiry
of the Service Contract Period. In the event that the Company terminates the
Service under sub clause (a), it shall refund to Subscriber the balance
rental Charges paid by the Subscriber to the Company for the un-expired
portion of the Service Contract Period.
e. No Relief. Termination of any Service will not relieve Subscriber of its
obligation to pay any Charges due, owing or incurred under the Agreement.
Force Majeure Neither Party will be liable for any delay or failure in
performance under the Agreement resulting from acts beyond the control of
such Party, including without limitation acts of God, acts or regulations of
any Authorities or international authority, war or national emergency,
whether declared or undeclared, terrorism, accident, fire, lightning,
equipment failure, computer software malfunction or design defect, electrical
grid/ power failure, telecommunication line or submarine cable failure, acts
or omissions of other telecommunications providers, riots, strikes,
lock-outs, industrial disputes (whether or not involving a Party’s employees)
or epidemics of infectious diseases ("Force Majeure Event").

11. Force Majeure Neither Party will be liable for any delay or failure in
performance under the Agreement resulting from acts beyond the control of
such Party, including without limitation acts of God, acts or regulations of
any Authorities or international authority, war or national emergency,
whether declared or undeclared, terrorism, accident, fire, lightning,
equipment failure, computer software malfunction or design defect, electrical
grid/ power failure, telecommunication line or submarine cable failure, acts
or omissions of other telecommunications providers, riots, strikes,
lock-outs, industrial disputes (whether or not involving a Party’s employees)
or epidemics of infectious diseases ("Force Majeure Event").

12. Confidentiality

a. Commencing from the date of the Agreement and continuing for a period of 2
years from the expiry or termination of the Agreement, each Party will
protect as confidential, and will not disclose to any third party, any
Confidential Information. The Company may disclose Confidential Information
to debt collection agencies, credit bureaus or professional advisers,
Provisioning Entities or affiliates for the purposes of debt collection from
Subscriber. The Parties will use Confidential Information only for the
purpose of the Agreement. The foregoing restrictions on use and disclosure of
Confidential Information do not apply to information that: (a) is in the
possession of the receiving Party at the time of its disclosure and is not
otherwise subject to obligations of confidentiality; (b) is or becomes
publicly known, through no wrongful act or omission of the receiving Party;
(c) is received without restriction from a third party free to disclose it
without obligation to the disclosing Party; (d) is developed independently by
the receiving Party without reference to the Confidential Information, or (e)
is required to be disclosed by law, regulation, court or governmental order
provided that the disclosing party is notified of such requirement.

13. Data Protection and Privacy

a. Company shall take adequate measures of data protection and protection of
privacy in respect of information and data regarding the Subscriber, its
employees and end users as provided for under the License. This information
and data ("Subscriber Data") may include, but not be limited to, nature or
profile of data transmissions and other data gathered as part of providing
the Service or necessary for the establishment, billing or maintenance of the
transmission, data containing personal and/or private information, and other
data provided to or obtained by the Company in connection with the provision
of Service. Subscriber acknowledges and agrees that the Company may use,
process and/or transfer Subscriber Data only (a) in connection with
provisioning of Services; (b) to incorporate Subscriber Data into databases
controlled by the Company for the administration, provisioning, billing and
reconciliation, verification of Subscriber identity and solvency,
maintenance, support and product development, fraud detection and prevention,
sales, revenue and Subscriber analysis and reporting, and market and
Subscriber use analysis; (c) to communicate to Subscriber information on
products and services of the Company or its partners via voice, letter,
facsimile or email from time to time and (d) to comply with Applicable Law.
b. Subscriber warrants that it has obtained and will obtain all legally
required consents and permissions from relevant parties for the use,
processing and transfer of Subscriber Data as described in this clause.

14. Notices

a. The address for service of all notices in relation to any disputes shall
be as under;
b. In case of notices to Company;
c. 3A, 3rd Floor, "Corpora", L. B. S. Marg, Bhandup West, Mumbai 400 078 In
case of notices to the Subscriber, the same shall be sent to the Subscribers
Central Billing Address as stated in the SRF or Registered place of business.
d. Any notice required or permitted to be given in writing hereunder will be
in English, and sent via email, facsimile, overnight courier; hand delivery
or certified/registered mail, to the Parties at the addresses set out in the
SRF or such other addresses as may be specified by written notice. Notice
sent in accordance with this clause will be deemed effective: (a) the day
after transmission, if sent by email, (b) when electronic confirmation is
received, if sent by facsimile; (c) the acknowledged delivery date, if sent
by overnight courier, (d) when received, if hand delivered; or (e) five (5)
days after being sent, if sent via certified or registered mail. A Party may
from time to time designate another address or addresses by notice to the
other Party in compliance with this clause.

15. Dispute Resolution

Tikona has established “Two Tier Institutionalized Grievances Redressal
Mechanism “in compliance to Telecom Consumer Complaint Redressal Regulations,
2012 (1 of 2012.) Of TRAI issued on 05th January 2012 and amendment thereto
(“Regulations”).

Details of consumer care numbers and appellate authority nominated by Tikona
for handling consumer Grievances are as under:

Customer Care 1860-3000-3434
Customer Care (E-Mail)
customercare@tikona.in

Appellate Authority
Mr.Vinay
Kakkar,
3A, 3rd Floor,
“Corpora’, L.B.S. Marg, Bhanup(W), Mumbai-400 078
Fax:022-41830111
Email:Til.appellate@tikona.in

Complaint Center, immediately on receipt of complaint or a Service request
from a consumer, register such complaint or service request and allots a
docket number. Complaint centre shall attempt to redress complaints and
service requests in accordance with the time frame as specified under the
Quality of Service regulations.

Complaint Centers are essentially registration and response centers and do
not deal with the resolution of complaints. They only facilitate registration
of consumer complaint and the level at which a problem is resolved within a
company is depends up on the complexity of the issue involved.

Where a consumer is not satisfied with the Redressal of his complaint by the
Complaint Center, or his complaints remains unaddressed or no intimation of
Redressal of the complaint is received within the period specified in
regulation 8, such consumer may prefer an appeal to the Appellate Authority
for Redressal of his complaint. All registered appellate cases shall disposed
of by passing a reasoned order in writing stating there in the points for
determination and decision in a time bound manner, not exceeding 30 (Thirty
days) and in compliance to Telecom Consumer Complaint Redressal Regulations,
2012 (1 of 2012) of TRAI issued on 05th January 2012 and amendments thereto.

However, in case the grievance is not redressed, Customer may approach Public
Grievance Cell of Department of Telecommunications (DOT), 607, Mahanagar
Doorsanchar Bhawan, Old Minto Road, J.L. Nehru Marg, New Delhi 110002 along
with all documentary evidence for non-redressal of his grievance.

Tikona shall acknowledge PG complaints forwarded by DOT, along with all
documentary evidence(s) for non-redressal of Customer’s grievance, received
through any of the following means: By e-mail: From official e-mail
ID of concerned DOT official to Tikona Appellate Authority e-mail ID.

If official e-mail IDs are not compliance to E-mail Policy of Government Of
India, such e-mail ID’s are required to be Pre-Intimated to Tikona on
official Letterhead of concerned DOT Office. Once such intimation is
received, e-mail ID should be registered as Official e-mail ID of concerned
DOT official.

By Fax to Number (022-4183 0111), duly signed by concerned DOT official with
Name and designation and contact details.

By Letter through post addressed to Appellate authority, Tikona Infinet
Private Limited at its registered address stated in Para (2) of this
document, duly signed by concerned DOT official with Name, designation and
contact details.

Where a Public Grievance Complaints (PG Complaint) is received by Tikona, as
above along with all documentary evidence(s).

Such PG complaints shall be verified with all documentary evidence(S) for
non-redressal of Customer’s grievance. In case Complaint has not exhausted “
Two Tier Institutionalized Grievances Redressal Mechanism”, complainant and
concerned DOT official shall be advised accordingly at the earliest and not
exceeding 3 days from receipt of such complaint. Where an Appellate case is
under progress, likely date of disposal of Appellate case shall also be
advised.

Upon verification of complaint and where customer(hereafter referred as
“complainant” has exhausted “Two Tier Institutionalized Grievances Redressal
Mechanism”, A unique Docket number shall be generated and advised to
complainant on its registered e-mail ID. The docket number shall also be
informed to DOT at the earliest and not exceeding 3 days from receipt of such
complaint. Information to DOT shall be provided to concerned Official as per
the contact details provided in Para 7.

Complainant shall also be informed that as per licensing conditions: “Any
dispute, with regard to the provision of SERVICE shall be a matter only
between the aggrieved party and the LICENSEE .And in no case the LICENSOR
shall bear any liability or responsibility in the matter. The Licensee shall
keep the licensor indemnified for all claims, cost, charges or damages in the
matter.

The grievance is to be redressed by concerned service provider/subordinate
organization only. PG Cell of DOT acts only as facilitator in the Redressal
process. Accordingly, Tikona shall take appropriate action for Redressal of
complaint and to inform the Complainant, on its registered e-mail ID,
regarding the action towards the Redressal of the grievance in time bound
manner in compliance to the Regulations and in any case not exceeding 30 days
from receipt of the PG complaint.

Tikona shall also send a closure intimation e-mail to the complainant.
Complainant also should be advised that in case complainant is not satisfied
with the decision taken by service provider or delay in Redressal of
grievance at any point of time/stage in the above process the complainant is
free to approach an appropriate court of law/ any other appropriate forum
against the service provider.

Tikona shall also advise closure of the Docket to Concerned DOT Official as
per the contact details provided in Para 7 immediately upon closure of the
Docket along with copy of Closure intimation e-mail sent to the customer.

All communication to concerned DOT official with regards to PG complaints
shall in writing as per the contact details provided in Para 7 and record
shall be kept for Internal review and Audit.

References:

Telecom Consumers Complaint Redressal Regulations, 2012

http://www.dot.gov.in/public-grievances-0
http://meity.gov.in/writereaddata/files/E-mail_policy_of_Government_of_I...

16. Miscellaneous

a. Governing Law & Jurisdiction: The validity, construction and performance
of the terms and conditions of the Agreement shall be governed by,
interpreted and construed in accordance with the Law of the Republic of
India. The Parties hereto agree to submit to the exclusive jurisdiction of
the courts at Mumbai, India.
b. Unenforceable Provisions: If any provision of the Agreement, is held by a
court or any Authority to be invalid, void or unenforceable, the remainder of
the Agreement will nevertheless remain legal, valid and enforceable.
c. No Amendments: Save as specified herein, this Agreement shall be modified
only by the written agreement of both Parties.
d. Entire Understanding: The Agreement expresses the entire understanding of
the Parties and replaces any and all former agreements, understandings,
solicitations, offers and representations relating to the Company’s
performance in connection with the Agreement and contains all the terms,
conditions, understandings, representations and promises of the Parties
hereto. For the purposes of this Agreement any additional clauses or terms
contained in any PO or any commercial terms/proposals shall be deemed to be
voidable at the Company’s option, to the extent they are in conflict with or
are inconsistent with or deviate from the provisions of the Agreement.
e.No Waiver: Failure by either Party to exercise or enforce any right or
benefit conferred by the Agreement, including the Company’s right to deliver
invoices in accordance with the relevant clause hereinabove shall not be
deemed to be a waiver of any such right or benefit nor operate so as to bar
the exercise or enforcement thereof or of any other right or benefit on any
later occasion. The Company’s rights and remedies in respect of any
misrepresentation or breach by Subscriber under the Agreement shall not be
prejudiced by any investigation or credit check carried out by the Company or
the execution or performance, in whole or in part of the Agreement or by any
other action of the Company that but for this clause might prejudice such
rights and remedies.
f. Principle to Principle: Nothing in the Agreement and no action taken by
the Parties pursuant to the Agreement will constitute or be deemed to
constitute between the Parties, a partnership, association, joint venture, or
other co-operative entity.
g. Continuity: The provisions of this Agreement that by their very nature
shall survive expiry or earlier termination of the Agreement shall remain in
full force and effect after such expiry or termination.
h.TIPL self care portal home page will have advertisements and promotions of
third parties. These product/services are not provided by TIPL. The
subscriber’s legal relationship in respect of those products, services and
that information shall be with such third party supplier to whom the product
belongs.
i. TIPL does not check or warrant the accuracy or completeness of the
information or the suitability or quality of the products and services of the
third parties. Subscriber must make their own enquiries with the relevant
third party supplier directly before relying on the third party information
or entering into a transaction in relation to the third party products and
services supplied via TIPL Service. Subscriber should agree to the "terms and
conditions" laid down by such third party.
j. TIPL may receive fees and/or commissions from third parties for goods and
services of such third parties displayed or made available on self care
portal or website or accessible through a hyperlink on any of the above.
k. If the Subscriber is using a promotional plan then T&C of that plan will
be applicable.

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* PRODUCT TERMS & CONDITIONS (PTC)

Terms and Conditions

* No subscription amount to be paid to the Tikona Infinet Private
Limited (TIPL) sales representative, at the time of placing the order.
* Post placing the order, the subscriber will receive a call from Tikona for
verifying personal details – name, address, mobile, email ID and tariff
plan.
* The subscriber is required to pay the ‘Subscription Amount’ as mentioned
in the plan details on installation, post successful service demo at the
installation location to the authorised TIPL installation representative
only.
* The authorised TIPL representative will carry a TIPL ID card. The
subscriber can ask the TIPL representative for valid government ID like
PAN card or driving license to verify his/her identification. TIPL will
not be responsible for any payment made by the subscriber to any
unauthorised person claiming to be a TIPL representative.
* GST extra as applicable.
* All plan charges will be charged in advance.
* All one-time installation charges are non-refundable.
* Service activation will be done post realisation of the subscription
amount. In case of cheque payment, service installation and activation may
take 6-10 working days from cheque submission date. In case the service is
not activated post realisation of the subscription amount, kindly contact
Tikona Care at 1860-3000-3434. Keep your User ID ready when calling Tikona
Care.
* Contention Ratio for Home Broadband Plans: 1:20.

* Contention Ratio for SOHO Plans: 1:8. TIPL reserves the right to raise the
contention ratio to 1:30.
* As per the direction of DoT, a maximum of one login is allowed per
connection. To access the service across multiple devices, subscribers
could arrange a Wi-Fi router at their own expense. Subscribers installing
their own Wi-Fi Router (or any Wi-Fi routing device) are required to
register such Wi-Fi Router with TIPL to start accessing the network over
Wi-Fi.
* For all plans Tikona will consider 1 GB = 1000 MB.
* Tikona Broadband Service Bill delivery is done as per the option
registered by the subscriber:
* E-copy: Only e-bill shall be sent to the registered E-mail ID.
* Physical copy: The Physical bill shall be sent to the registered billing
address. Additionally, the e-bill shall be sent to the registered E-mail
ID.
* Upload Speed Details:
• For 10, 25 & 40 Mbps speed plans, Upload speed will be Upto 4 Mbps.
• For 60 Mbps speed plans, Upload speed will be Upto 8 Mbps.
* Usage includes both upload and download of data.
* Connection will be delivered over a CAT 5 cable using a RJ 45 interface.
* Device Configuration Requirements

* PCs/Laptops must have minimum Intel P IV 2 GHz or higher processor and 1
GB of RAM – Minimum 2 GB free hard disk space at the time of
installation – Operating System: Win Vista or higher – Ethernet LAN Card
/ Port (10 / 100BaseT) with TCP/IP support.
* Browser Options: IE, Mozilla Firefox, Opera or Google Chrome. Kindly
ensure that your browser is updated to the latest version available.
* Subscribers can use the service on Wi-Fi enabled devices such as smart
phones, tablets, touchpads, notebooks, etc. These devices must support
802.1X, WPA2 Enterprise security features.
* Speeds mentioned here are guaranteed up to the ISP node.
* One-time rebate under Monsoon Supersaver scheme will be posted in the
customer’s account in the second month after service activation.
* The Monsoon Supersaver scheme is void if you choose to change your plan
before 90 days during which the scheme will be effective. Standard plan
charges will be applied on a prorated basis for the period in which the
offer is effective. The rebate, if already passed, will be adjusted in
subsequent bills.
* All tariffs mentioned here are subject to regulatory approval. TIPL has
the right to modify or withdraw any tariff plan at any point of time.
* In case of service discontinuation, the subscriber shall compulsorily
return all the modems/Wi-Fi Router(If applicable) in working condition. In
the event of the subscriber not being able to deliver the modem/Wi-Fi
Router to the company, for reasons attributable to his/her action /
account, the modem/Wi-Fi Router would be assumed to be permanently
undeliverable to any person including the company. In such an event,
including a case where the modem/Wi-Fi Router are delivered by the
subscriber in non-working condition, the company would charge the
subscriber Rs. 1,500 per modem/Wi-Fi Router not returned or returned in
non-working condition towards penalty / damages for breach of the terms of
service. This is applicable for all plans.

* Service tax shall be accounted for against the charges stated above.
* Refund, if applicable, will be processed within 30 working days from the
date of cancellation.
* If the subscriber of any plan surrenders the connection, then:

* The request for refund will be considered in case of Tikona's inability to
restore the connectivity due to reasons such as site out of service, due
to permission issues or other situations with similar effect. No refund is
applicable in any other cases.

* If a refund is applicable then:

* In case of refund, Rs. 750 or installation charges corresponding to your
plan, whichever is lower shall be adjusted / deducted towards
installation.
* Plan charges corresponding to the number of days / months of use / data
transfer shall be payable / deducted from the upfront amount received to
determine the refund, if any. A full month shall be counted in case the
usage is for part of the month.
* Refund, if applicable, will be processed within 30 working days from the
date of cancellation.

* For New Connection:
o Non Refundable Installation charges of Rs.500 applicable for all plans
with CPE Delivery for Gujarat.
o Non Refundable Installation charges of Rs.500 for 6/10 Mbps, Rs.1000 for
25 Mbps and above applicable on all Monthly plans with CPE delivery & Non
Refundable Installation charges of Rs.500 on all Quarterly plans with 25
Mbps and above speed with CPE Delivery for Rest of India.
o In case installation is not done due to any customer end reason within
standard delivery period or otherwise, a connection charge of Rs.250
(including tax) will be deducted while processing refund of upfront amount
collected at the time of order entry.
o In case there is any old outstanding amount found in any services
delivered in the past by TIPL to the customer signing this form, TIPL
would be adjusting the outstanding amount from the upfront payment
collected for the new connection.

* 6+1/6+2/12+2/12+4 offer: If you have availed and are eligible for the +X
Months offer, the benefit of the bonus month(s) (i.e +X months) charges
will be adjusted in your upcoming renewal bill. This is a one-time offer,
applicable only at the time of on-boarding. In case you change your plan
to Quarterly or lower validity during your first bill cycle, this offer
will not be applicable to you.

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* SRF TERMS AND CONDITION

1. Provision of service shall include:
a. Delivery of the subscribed service within the stipulated duration.
b. Assignment of Internet Protocol (IP) address for accessing the
internet
c. The IP address provided by the company shall only be used for the
purpose it has been provisioned).
2.This service is governed by the provisions of Indian Telegraph Act, 1885,
Indian Wireless Telegraphy Act, 1993, and Telecom Regulatory Authority of
India Act, 1997 as modified or replaced from time to time.
3. Any Wi-Fi connectivity deployed by subscriber will be activated only after
it is registered for centralized authentication system of TIPL.
4. If the subscriber uses this service for internet telephony, then only the
following will be permitted:
Service to process and carry voice signals offered though public internet by
use of Personal Computers (PC) or IP based Customer Premises Equipment (CPE)
connecting the following:
a) PC to PC; within or outside India.
b) PC/a device/adapter conforming to standards of International agencies
like ITU, IETF etc., in India to PSTN/PLMN abroad.
c) Any device/adapter conforming to standards of International agencies
like ITU, IETF etc., connected to ISP node with static IP address to similar
device/adapter; within or outside India Addressing scheme for Internet
telephony shall only conform to IP addressing scheme of Internet Assigned
Numbers Authority (IANA) exclusive of National Numbering Scheme/plan
applicable to Basic/Cellular Telephone service.
Translation of E.164 number/private number to IP address allotted to any
device and vice versa, to show compliance with IANA numbering scheme is not
permitted. Subscriber acknowledges that VoIP will not be used in any form
other than what is permissible under the internet service license. Subscriber
acknowledges that the IP given will not be used for terminating VoIP calls on
domestic PSTN network.
5. As per the regulations of telecom authority, if the mobile number
mentioned in this SRF is registered under National Do Not Call (NDNC)
registry, you will not receive SMSs from Tikona Infinet Private Limited. By
signing this form you explicitly agree and give your consent to receive SMS
communication irrespective of your mobile number registration under NDNC
registry. Tikona Infinet Private Limited or its SMS service provider/partners
will not be liable for any legal or monetary expenses arising out of these
regulations.
6. Use of Service - The subscriber shall use the service in accordance with
the Company’s Acceptable Internet Use Policy (“Acceptable Use Policy”). The
Acceptable Use Policy shall mean the current version of the Company’s
Acceptable Use Policy provided on its website (As may be changed by the
Company from time to time).
7. All plan charges will be charged in advance.
8. Fair Usage limit is applicable on all Unlimited Plans; please check Tikona
website for updated information on FUP limit.
9. Contention ratio is applicable on broadband plans; for more details please
refer Tikona website.
10. Subscriber/Customer Premise Service Equipment (CPE):
a.Subscribers may use their own CPEs. However, such CPEs need to be
approved by the Company. In case, of such CPEs:
a.i. No rental or security deposit/charges will be applicable.
a.ii. The Company would not be responsible for maintenance of such
CPE’s.

b. When CPE provided by Company for provision of services.
b.i. Property in CPE shall always remain vested with the Company and
neither the property nor right to use the CPE is transferred to any person in
any manner whatsoever. The subscriber to whom the CPE is delivered shall be
responsible for safety of and securing any other subscriber as defined in the
rate plan towards cost of provision of service so proposed to be provided by
the Company.
b.ii. Manufacturing defects - No Charges to Subscriber.
b.iii. Repairs due to damage attributable to Subscriber - The
repair/service charges shall be assessed by the Company and recovered from
the Subscriber accordingly, along with applicable taxes, as additional cost
of provision of service by the Company.
11. Minimum System Requirements/ configuration of PCs/Laptop.
a. Intel P IV 2 GHz or higher or equivalent.
b. 2 GB RAM or higher.
c. 40 GB free HDD space.
d. OS: Win 2K,Win XP, Win Vista, Windows 10 or compatible OS
e. Ethernet LAN Card /Port (10/100Base T) with TCP/IP support on
PC/Laptop.

f. Browser IE Desktop & Mobile version 11 & above, Mozilla Firefox
Desktop & Mobile version 27 & above, Opera version 17 and Google Chrome
browser version 30 & above.

Subscribers who have opted for Home Solution can use our service also on
smartphones, tablets, touchpads (e.g. ipads). These devices should be: Wi-Fi
enabled with 802.1X, WPA2 Enterprise security features.
12. In case subscriber wants to shift to a new location, delivery of
connection will be subject to feasibility and shifting charges of Rs.1000/-
+Tax will be applicable. In case shifting is not feasible at the new
location, No refund of any credit balance available in the customer account
will be processed.
13. Exit Policy: In case the subscriber chooses to discontinue after signing
the SRF:
a. But prior to service being provisioned due to inability of Service
Provider / Company to deliver service within standard delivery period, no
charges will be levied to the subscriber.
b. But prior to service being provisioned due to decision of the
subscriber, all one time charges will be applicable.
c. After service is provisioned, all one time, recurring & other charges
will be payable as applicable.
d. Any refund, if applicable, will be paid to the subscriber within 30
working days from account termination. Account termination will be done on
receipt of CPE in working condition and settlement of all balance
outstanding.

Account termination will be done on receipt of CPE by the Company in working
condition and settlement of all balance outstanding. Penalty/damages, if
applicable, will be deductable from the refund amount, towards breach of
terms of service. Please refer terms and conditions for updated information
on refund policy.

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Legal Notice

You are requested to read the Terms and Conditions ("Terms") carefully before
continuing to use this site. Visitors to this web site are bound by the
following Terms. If you do not agree with any of these Terms, please do not use
this site. If you have any questions about these Terms, please contact us.

* APPLICABLE LAW AND JURISDICTION

These terms and conditions are governed by and to be interpreted in
accordance with laws of India, without regard to the choice or conflicts of
law provisions of any jurisdiction. You agree, in the event of any dispute
arising in relation to these terms and conditions or any dispute arising in
relation to the web site whether in contract or tort or otherwise, to submit
to the jurisdiction of the courts located at Mumbai, India for the resolution
of all such disputes.

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* MISCELLANEOUS

In the event any provision of these terms and conditions is determined by a
court of competent jurisdiction to be invalid, illegal or otherwise
unenforceable such provision shall be deemed to have been deleted from these
terms and conditions, while the remaining provisions shall remain in full
force and effect. TIPL's failure to insist upon or enforce strict performance
of any provision of these terms and conditions shall not be construed as a
waiver of any provision or right. Neither shall the course of conduct between
the parties nor trade practice shall act to modify any provision of these
terms and conditions.

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* INDEMNIFICATION

You agree to indemnify, defend and hold TIPL, its and their Affiliates and
any of its and their directors, employees, advisors, suppliers, advertisers,
agents or sponsors harmless from and against any and all claims, damages,
losses, costs (including without limitation reasonable attorneys' fees) or
other expenses that arise directly or indirectly out of or from (i) your
breach of these Terms and Conditions; (ii) your violation of the undertaking,
representation and covenants mentioned above; and/or (iii) your activities in
connection with this web site.

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* INTELLECTUAL PROPERTY

1. This website may contain material, including text, graphics and sound,
which is protected by copyright and/or other intellectual property
rights. All copyright and other intellectual property rights in this
material are either owned by TIPL or have been licensed to TIPL by the
owner(s) of those rights so that it can use this material as part of this
web site. TIPL retains copyright on all Information, including text,
graphics and sound and all trademarks displayed on this web site are
owned by TIPL and used under licence by TIPL affiliates.
2. You are hereby requested not to

* Copy (whether by printing off onto paper, storing on disk, downloading or
in any other way), distribute (including distributing copies), download,
display, perform, reproduce, distribute, modify, edit, alter, enhance,
broadcast or tamper with in any way or otherwise use any material
contained in the web site. These restrictions may apply in relation to all
or part of the material on the web site;
* Copy and distribute this information on any other server, or modify or
re-use text or graphics on this system or another system. No reproduction
of any part of the web site may be sold or distributed for commercial gain
nor shall it be modified or incorporated in any other work, publication or
web site, whether in hard copy or electronic format, including postings to
any other web site.
* Remove any copyright, trade mark or other intellectual property notices
contained in the original material from any material copied or printed off
from the web site;
* Link to this web site

The word ‘Tikona’, ‘Tikona WI-BRO’ and all products and logos denoted with
‘TM’ or ® are trademarks or registered trademarks of TIPL. TIPL trademarks
may not be used in connection with any product or service that is not a TIPL
product or service.

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* FINANCIAL TRANSACTIONS AND TAXES

If you make any financial transactions on the website, including paying for
network services fees, advertising banners, product placements, products or
services, you may be asked for credit card or other payment information. You
agree that all information you provide is accurate, complete and current and
that you will pay all charges owed, including any applicable taxes. You agree
that you are solely responsible for any personal income reporting and tax
payments required of you by applicable government authorities.

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* LIMITATION OF LIABILITY

In no event shall TIPL be liable to the user of this website or any third
party for any direct, indirect, incidental, special, punitive, consequential
damages, or any damages whatsoever, including, but not limited to, damages
for loss of profits, goodwill, use, data, or other intangible losses
resulting from

* The use or the inability to use our services or access content,
* The unauthorized access to or alterations of your transmissions or data,
* Statements or conduct of any third party on the service, or
* Any other matter relating to the service, even if TIPL has been advised of
the possibility of damages.

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* UNDERTAKING, REPRESENTATION AND COVENANTS OF THE USER

When using this web site, you expressly undertake, represent and covenant
that you will not:

1. Restrict or inhibit any other user from using or enjoying this web site,
including without limitation by means of "hacking" or defacing any
portion of this web site;
2. Transmit any information or software that contains a virus, worm, time
bomb, Trojan horse or other harmful or disruptive component.
3. Reproduce, duplicate, copy, sell, resell or exploit for any commercial
or unlawful purposes, the Materials or any portion thereof, your right
to use this web site, or your right to access any services offered or
made available on or through this web site.
4. Remove any copyright, trademark, or other proprietary rights notices
contained in this web site or on any material downloaded from the web
site;
5. Submit particulars that you do not have the right or authority to submit
under any law or any contractual or fiduciary relationship (such as
trade secrets and confidential information);
6. Post or transmit to or from this web site any unlawful, threatening,
libelous, defamatory, obscene, pornographic, offensive or other similar
material;
7. Use the web site to conduct, or solicit the performance of, any unlawful
activity or other activity which infringes the rights of others;
8. Interfere with or disrupt the web site or any services provided thereon
or thereby, or any servers or networks connected to the web site, or
disobey any requirements, procedures, policies or regulations of
networks connected to the web site;
9. Frame or mirror any part of the web site without TIPL's prior written
authorization;
10. Use any robot, spider, site search/retrieval application, or other
manual or automatic device or process to retrieve, index, "data mine,"
or in any way reproduce or circumvent the navigational structure or
presentation of the web site or the Materials provided on this web site;
11. Violate any law, regulation or contract.
12. You will not impersonate any person or entity, misrepresent your
affiliation with a person or entity, or misrepresent the origin of any
content posted on or distributed through the Site.

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* GENERAL TERMS & CONDITIONS

1. Tikona Infinet Private Limited. ("TIPL") may not routinely monitor your
postings to the web site but reserves the right to do so. However, in our
efforts to promote good citizenship within the Internet community, if
TIPL becomes aware of inappropriate use of the web site or any of its
Services, TIPL will respond in any way that, in its sole discretion, TIPL
deems appropriate. You acknowledge that TIPL will have the right to
report to law enforcement authorities any actions that may be considered
illegal, as well as any information it receives of such illegal conduct.
When requested, TIPL will co-operate fully with law enforcement agencies
in any investigation of alleged illegal activity on the Internet.
2. Submissions and unauthorized use of any materials contained on this web
site may violate copyright laws, trademark laws, the laws of privacy and
publicity, certain communications statutes and regulations and other
applicable laws and regulations. You alone are responsible for your
actions or the actions of any person using your user name and/or
password. As such, you shall indemnify and hold TIPL and its officers,
directors, employees, affiliates, agents, licensors, and business
partners harmless from and against any and all loss, costs, damages,
liabilities, and expenses (including attorneys' fees) incurred in
relation to, arising from, or for the purpose of avoiding, any claim or
demand from a third party that your use of the web site or the use of the
web site by any person using your user name and/or password (including
without limitation your participation in the posting areas or your
Submissions) violates any applicable law or regulation, or the rights of
any third party. TIPL reserves the right to terminate access to this web
site at any time and without notice. Further this limited license
terminates automatically, without notice to you, if you breach any of
these Terms. Upon termination, you must immediately destroy any
downloaded and printed materials.
3. Telephony on Internet is permitted to a limited extent i.e. (i) from PC
to PC within or outside India (ii) PC in India to Telephone outside India
(iii) IP based H.323/SIP Terminals connected directly to ISP nodes to
similar Terminals within or outside India. The Customers shall strictly
comply with the above and the persons involved are liable to be proceeded
with and punished.
4. It is illegal to terminate Internet Telephony calls to any public
telephone number (PSTN, ISDN, PLMN, etc.) in India irrespective of
whether the same originates in India or abroad.
5. TIPL may at any time revise the Terms by updating the then-current
version thereof posted on this web site. By using this web site, you
agree to be bound by any such revisions and should therefore periodically
visit this page of this web site to determine the most current version of
the Terms to which you are bound. Certain provisions of the Terms may be
superseded by expressly designated legal notices or terms located on
particular pages at this web site.
6. TIPL may change the format and content of this web site at any time. TIPL
may suspend the operation of this web site for support or maintenance
work, in order to update the content or for any other reason.
7. Personal details provided to TIPL through this web site will only be used
in accordance with our privacy policy. Please read this carefully before
going on. By providing your personal details to us you are consenting to
its use in accordance with our privacy policy.
8. If you have a question or complaint, please contact us at corporate
office. TIPL reserves all other rights.

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Disclaimer

ALL CONTENT ON THIS PORTAL IS TRANSMITTED AND DISTRIBUTED "AS IS" WITHOUT
WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, THE
IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR
NON-INFRINGMENT. TIKONA INFINET PRIVATE LIMITED (‘TIPL’) MAKES NO WARRANTY THAT
THE PORTAL WILL BE UNINTERRUPTED OR ERROR-FREE, FREE FROM VIRUSES OR SECURITY
BREACHES NOR DOES TIPL MAKE ANY WARRANTY AS TO THE RESULTS TO BE OBTAINED FROM
THE USE OF THE PORTAL. ANY CONTENT OBTAINED FROM THE PORTAL IS DONE AT YOUR OWN
DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO
YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE USE OF ANY SUCH
MATERIAL..

THE MAP OF INDIA ON THE WEBSITE IS USED FOR ILLUSTRATIVE PURPOSE ALONE AND IS
NOT A POLITICAL MAP OF INDIA.

TIPL WILL NOT BE HELD LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL,
CONSEQUENTIAL OR FINANCIAL DAMAGES RESULTING FROM ANY CIRCUMSTANCE INVOLVING
YOUR ACCESS TO AND USE OF THE PORTAL OR THE UNAVAILABILITY OF THE SERVICES.

This Website and the information, tools and material contained in it are not
directed to, or intended for distribution to or use by, any person or entity who
is a citizen or resident of or located in any jurisdiction where such
distribution, publication, availability or use would be contrary to law or
regulation or which would subject TIPL to any registration or licensing
requirement within such jurisdiction.

This website is subject to periodic update and revision. Materials should only
be considered current as of the date of initial publication appearing thereon,
without regard to the date on which you may access the information. TIPL
maintains the right to delete or modify information on this website without
prior notice..

* THIRD PARTY INTERACTION AND LINKS TO THIRD PARTY SITES

1. The website may provide links to other websites not in our control or in
the course of serving advertisements to this website, a third-party
advertiser may place or recognize a unique “cookie” on your browser. You
acknowledge that TIPL does not endorse these linked sites (even if they
pop up in a frame) or any links contained in these linked sites. TIPL
will not be responsible for the owners or operators of these websites or
for any goods or services they supply or for the content of their
websites and does not give or enter into any conditions, warranties or
other terms or representations in relation to any of these or accept any
liability in relation to any of these (including any liability arising
out of any claim that the content of any external web site to which this
web site includes a link infringes the intellectual property rights of
any third party).
2. Unless otherwise stated, any correspondence, advertisement, purchase or
promotion, including the delivery of and the payment for goods and/or
services, and any other term, condition, warranty or representation
associated with such correspondence, purchase or promotion or
transaction, which you enter into while using the website is solely
between you and the applicable third party. You agree that TIPL has no
liability, obligation or responsibility for any such correspondence,
purchase or promotion between you and any such third party.

Any offer / promotion made by a Channel Partner or business associate of TIPL
and which is clubbed with any TIPL product / service, unless so specified, is
not made for or on behalf of TIPL to its customers. TIPL will not be liable
for any claims in relation to such offer / promotion.

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* INFORMATION

1. TIPL will try to ensure that all information and recommendations, whether
in relation to the products, services, facilities, offerings or otherwise
(hereinafter "Information") provided as part of this website are correct
at the time of inclusion on the web site. However, TIPL does not
guarantee the accuracy of the Information and makes no representations or
warranties as to the completeness or accuracy of Information.
2. TIPL shall have an option but no obligation or commitment to update or
correct any Information that appears on the Internet or on this web site.
3. The persons receiving or viewing the Information are expected to make
their own determination as to its suitability for their purposes prior to
use or in connection with the making of any decision. No Information at
this web site shall constitute an invitation to invest in TIPL. Any use
of this website or the Information is at your own risk. Neither TIPL nor
their officers, employees or agents shall be liable for any loss, damage
or expense arising out of any access to, use of, or reliance upon, this
website or the Information, or any website linked to this website.
4. This website is controlled and operated from India and TIPL makes no
representation that the materials are appropriate or will be available
for use in other locations. If you use this web site from anywhere
outside India, you are entirely responsible for compliance with all
applicable local laws.

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