www.userinterviews.com Open in urlscan Pro
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Submitted URL: https://www.userinterviews.com/cookies
Effective URL: https://www.userinterviews.com/privacy
Submission: On July 19 via api from LU — Scanned from DE

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USER INTERVIEWS PRIVACY POLICY

Effective Date: January 9, 2023

‍

User Interviews, Inc. (“UI,” “we,” “us” or “our”) respects your privacy. This
Privacy Policy describes how we collect, use, and disclose your personal data in
connection with your use of our website or other platforms, the applications,
services, and other online products available from us, and online and offline
services related thereto that link to this Privacy Policy (collectively, the
“Services”). 
‍

This Privacy Policy applies only to personal data that is processed by or on
behalf of UI. The types of data that we collect and how that data is processed
may vary depending on your relationship to us, as further described below.
‍

WHO WE ARE

UI’s customers (“Researchers”) use the Services to post opportunities
(“Projects”) to participate in Research Sessions and to source individuals
(“Participants”) to apply to Projects. A “Research Session” is an interview,
survey, testing, or other research session in which Participants provide
feedback to or otherwise interact directly with Researchers outside of the
Services. Any personal data or other information collected during a Research
Session is collected directly by the applicable Researcher and is not provided
to or otherwise disclosed to UI. 
‍

There are two types of Participants who use our Services: “Recruit Participants”
and “Researcher-Affiliated Participants.” You are a Recruit Participant if you
created an account and registered through the Services directly to apply to
Projects for one or more Researchers. You are a Researcher-Affiliated
Participant if you were included in a data set uploaded by a Researcher or you
completed an opt-in form from a Researcher. If you are a Researcher-Affiliated
Participant, please also review the terms, conditions, and privacy policy of the
Researcher with whom you are associated for additional terms that apply to you.
For more information about who is the controller of data and under what
circumstances, please refer to the “Your Rights and Choices” section below.
‍

INFORMATION WE COLLECT 

UI may collect personal data about you in the following ways: directly from you
if you use our Services or communicate with us; through automated technologies
such as cookies; and from third-party sources such as our customers and business
partners. 
‍

INFORMATION YOU PROVIDE DIRECTLY

If you are a Researcher, we may collect the following personal data from you:

 * Contact details, such as your name, email address, and telephone number; 
 * Employment information, such as your company name and job title; 
 * Comments, feedback, and communications with us or other users of our
   Services; 
 * Communication preferences, language preferences, or other preferences; 
 * Audio or visual information, such as recordings of your interactions with
   customer support;
 * Payment information, such as your credit card or debit card number; and/or
 * Username and password. 

‍

If you are a Recruit Participant, we may collect the following personal data
from you:

 * Contact details, such as your name, email address, telephone number, and
   social media handle;
 * The city, state, and/or country where you are located; 
 * Demographic information, such as your date of birth, gender, race, and
   ethnicity;
 * Educational, employment, or other professional information;
 * Information about your family and household such as household income, marital
   status, and living situation; 
 * Your access and use of devices and operating systems; 
 * Comments, feedback, and communications with us or other users of our
   Services;
 * Communication preferences, language preferences, or other preferences; 
 * Audio or visual information, such as recordings of your interactions with
   customer support;
 * W-9 information, such as your taxpayer identification number (if required
   based on the amount of incentives paid to you in a calendar year); 
 * Username and password; and/or
 * Any additional categories of personal data you submit to the Services when
   applying to Projects (such as your responses to screener surveys created by
   or on behalf of Researchers). 


If you are a Researcher-Affiliated Participant, then you or the applicable
Researcher may provide us with information about you, including your name, email
address, and any other categories of data as determined by the Researcher in
their sole discretion, subject to applicable contractual limitations. All of our
collection and use of your information in this context is on behalf of the
applicable Researcher and such information will be used solely in connection
with the applicable Researcher’s Projects and Research Sessions. Please refer to
the “Your Rights and Choices” section below for more information. In addition,
we may collect W-9 information directly from you (such as your taxpayer
identification number) if required based on the amount of incentives paid to you
in a calendar year.
‍

If you are a supplier, vendor, business partner, or similar business (or a
representative thereof), we may collect the following personal data from you: 

 * Contact details, such as your name, phone number, email address, and postal
   address.
 * Business information, such as business name, industry, location(s),
   government identifier, and any other information you choose to provide us,
   including through third-party portals and platforms.
 * If we need to make payments to you or receive payments from you, we may
   collect financial account and related transactional information.
 * If you contact us, we may receive information such as your name, email
   address, and phone number. We also will receive the contents of any
   communications you have with us. This might include requests, questions,
   and/or issues regarding your account, our Services, or other topics you might
   raise.
 * If you register for or attend an event or program that we host, sponsor, or
   attend, we may receive information such as your name, email address, phone
   number, and other information related to your attendance at the event or
   program from those who interact with or express interest in UI or our
   Services. We may also collect information at the events.
 * If you decide to participate in any surveys, promotions, or sweepstakes, you
   may provide certain information, such as basic contact information and other
   information relevant to the survey, promotion, or sweepstakes.


We may offer you the ability to refer a friend to our Services. If you use this
feature, we may ask you for information needed to contact the referral, such as
your friend’s name and email address. We will send your friend an email stating
that you referred your friend and we may, from time to time, send additional
messages to your friend as a reminder of your invitation. If your friend wishes
to stop receiving these messages, your friend can follow the “unsubscribe” link
at the bottom of any message. By providing your friends’ names and email
addresses, you represent that you have the authority to do so and that such
individuals have consented to the disclosure of their information for these
purposes. 
‍

INFORMATION COLLECTED THROUGH AUTOMATED TECHNOLOGIES

We, our service providers, and vendors may automatically collect information
about how you use our Services using technologies such as cookies, web beacons,
session replay software, and scripts (collectively referred to as “cookies” in
this Privacy Policy). These technologies typically work by placing a small file
(like a text file or graphic) on your browser, and the file is used to identify
your device and to collect information. This information may include your
Internet Protocol (IP address), internet service provider (ISP), operating
system, browser type and settings, device identifier details, search terms and
search results, location data, online browsing behavior data or clickstream data
(e.g., date and time of access, referring and exit pages, pages viewed, features
used, cursor movements and clicks, customer service interactions, screen
recordings, and other actions you take in connection with the Services), or
other usage information. We may combine the information collected through
cookies with other information we collect about you.
‍

When you use the Services, we and our service providers may collect general
location information from your computer or mobile device. “General” location
information means information to identify the city and state in which your
device is located based on its IP address. 
‍

We may also allow third-party advertising technologies (e.g., ad networks and ad
servers) on our Services that use cookies and similar technologies to deliver
relevant and targeted content and advertising to you on the Services and other
websites you visit and applications you use. The ads may be based on various
factors such as the content of the page you are visiting, information you
provide, your searches, and other information we collect about you. These ads
may be based on your current activity or your activity over time and across
other websites and online services and may be tailored to your interests. 
‍

Cookies are typically assigned to one of the following categories, depending on
their function and intended purpose:

 * Strictly Necessary Cookies. These cookies are used for the operation of our
   site and Services, authentication of visitors, and to help remember your
   preferences. These cookies may not be disabled and are required for the
   operation of our site and Services.
 * Functional Cookies. These cookies enable our site and Services to provide
   enhanced functionality and personalization. They may be set by us or by
   third-party providers. If you do not allow these cookies, some services may
   not function properly.
 * Analytics Cookies. We use third-party cookies such as Google Analytics,
   Mixpanel, and Microsoft Clarity to gather information about website user
   activities. These analytics cookies help us analyze and improve the
   performance of our site. They also help us understand how you use our
   Services, and which types of devices you use to access them. Third-party
   analytics cookies may use IP addresses but are generally not tied to other
   personal data.  
 * Advertising Cookies. We use third-party cookies from companies like LinkedIn,
   Facebook, Google, and others in order to send you personalized promotions and
   advertisements through these platforms. If you do not allow these cookies,
   you will experience less targeted advertising from us.


Most browsers are set up to accept cookies automatically. While we do not
currently respond to “Do Not Track” browser signals, you can set your browser to
refuse all cookies or to inform you before the cookie is stored on your computer
or other device. However, if you choose to block or delete cookies, certain
features of the Services may not operate correctly. You can find more
information about cookies and how they work at https://www.allaboutcookies.org/.
In the case of third-party cookies for interest-based advertising, you can opt
out of receiving interest-based ads from members of the Digital Advertising
Alliance at http://www.aboutads.info/choices/ for web properties or at
https://youradchoices.com/appchoices for mobile apps. Please note that Do Not
Track is a different privacy mechanism than the user “preference signal”
referenced in the “Your Rights and Choices” section below, which is a
browser-based control that indicates whether you would like to opt out of
processing of your information for certain purposes, such as the “sale” of your
information or the disclosure of your information for targeted advertising
purposes, under applicable laws.
‍

INFORMATION WE RECEIVE FROM THIRD PARTIES

We may receive information about you from third parties such as Researchers (for
instance, when providing information about Researcher-Affiliated Participants),
our users (for instance, a Participant who refers you to us), our business
partners, data brokers, analytics providers, search information providers, and
advertising, marketing, digital and social media agencies. We may also receive
information about you from publicly accessible content, such as public databases
or when you interact with us through social media platforms. We may combine the
information collected from third-party sources with other information we collect
about you.


If you choose to connect to our Services with one or more third-party social
media or other accounts, we may receive and store certain information related to
that account. This information may include your name, profile picture, your
“likes,” and your list of friends, depending on your settings on such services.
If you do not wish to have this information disclosed, do not use a social media
connection to access the Services. For a description of how social media sites
handle your information, please refer to their privacy policies and terms of
use. You may have the ability to control what information is disclosed from your
linked social media account by adjusting the privacy settings for that account.
‍

USE OF YOUR INFORMATION

Depending on how you interact with us, and with your prior consent where
necessary, UI may use your personal data for the following purposes:
‍

To operate and improve our business, including:

 * Enabling your use of the Services.
 * Performing any contract or other transaction we enter into with you.
 * Enhancing and personalizing the Services.
 * Developing new products and services.
 * Using the information for financial activities such as billing, auditing, and
   forecasting.
 * Conducting user research. 
 * Performing data analytics for business purposes, including to understand
   usage and interaction trends and gather demographic insights about our users.

For general administrative purposes, including:

 * Notifying you about changes or updates to our Services.
 * Administering your account.
 * Sending you administrative communications related to the Services, such as
   communications related to Projects.
 * Responding to your inquiries, requests, or other communications.

For advertising and marketing purposes, including:

 * Marketing our Services to you, including by delivering commercial emails,
   newsletters, targeted advertising, and/or SMS messages. Any text messages we
   send to you are subject to our SMS Terms and Conditions.
 * Communicating with you about our (or our partners’) programs or events,
   including webinars, conferences, or promotional activities such as
   sweepstakes, contests, or surveys.
 * Engaging with you on social media platforms.
 * Assessing the effectiveness of our marketing and promotional activities.

For security or legal purposes, including:

 * Detecting fraud, investigating suspicious activity, and otherwise keeping our
   Services safe and secure.
 * Complying with our legal or regulatory obligations. 


In addition, we may use your personal data for other purposes that we may notify
you of from time to time where we have a legitimate business interest, your
prior consent, or another lawful basis to do so. 
‍

We may combine the information we collect through the Services with information
we collect automatically or receive from other sources and use such combined
information in accordance with this Privacy Policy. 
‍

We may aggregate and/or deidentify information collected through our Services so
that it can no longer reasonably be linked to you or your device. Subject to
applicable laws, we may use this aggregated or deidentified information for any
purpose, including analytics purposes, such as developing and improving our
Services, identifying industry trends and developments, and benchmarking. Where
permitted by law, we may disclose such aggregated or deidentified information to
any third-party entity or the public, such as by publishing a report on trends
in the usage of the Services.
‍

DISCLOSURE OF YOUR INFORMATION

We and our service providers may disclose your personal data as follows:


With our service providers. We may provide access to or disclose your personal
data with service providers that perform services on our behalf, including
administrative, information technology, website and platform hosting, payment,
business management, analytics, content management, lead generation, fraud
prevention, and marketing services. 


With other users of the Services. If you are a Recruit Participant and apply to
or otherwise participate in a Project, your information will be made available
to or disclosed to the Researcher that posted the Project. You expressly consent
to the disclosure of such information to that Researcher, including any
sensitive data that is included in your profile. If you are a Researcher and
post a Project, your information may be disclosed to the Participants who are
confirmed for your Project (depending on your preferences). In addition, the
Services may enable you to disclose information directly through the Services
(for example, through messaging features that enable you to interact with or
disclose information with other users of the Services).


With partner organizations and advertisers. The Services may integrate certain
third-party plugins, widgets, or integrations that may collect information about
you and may set and/or access a cookie or other tracking mechanism. Each plugin,
widget, and integration is governed by the privacy policy of the company
providing it, and not this Privacy Policy. We may also disclose your information
to advertising partners and/or social media platforms that help us identify and
reach our users and similar audiences, to serve ads, and/or provide
advertisements about goods and services likely to be of greater interest to
you. 


For legal reasons or the protection of us and others. We may disclose your
personal data if required by law or legal process or we have a good faith belief
that disclosure is reasonably necessary to: (i) enforce our terms and
conditions, this Privacy Policy, or other contracts with you, including
investigation of potential violations thereof, (ii) respond to claims that any
content violates the rights of third parties, or (iii) to protect and defend our
rights or property, to protect the safety or property of our users or the
general public, to protect against legal liability, to prevent suspected fraud,
or to establish, protect, or exercise our legal rights. This includes exchanging
information with other companies and organizations for fraud protection,
spam/malware prevention, and similar purposes.


For business transfers. In the event of sale (of some or all of our assets),
transfer, merger, reorganization, dissolution, or similar event involving our
business (including in contemplation of such transactions), your information may
be among the transferred business assets. 
‍

We may also disclose your personal data to facilitate the potential or actual
financing, securitization, bankruptcy, or other disposal of all or part of our
business or assets. If such transfer or disclosure is subject to any mandatory
restrictions under applicable laws, we will comply with those restrictions.


With other unaffiliated third parties. We may also disclose your information to
other unaffiliated third parties, including third party parties we collaborate
with in connection with integration, co-marketing and certain other coordinated
efforts and third parties whose offers we believe you may value.
‍

With your consent. If you consent to our disclosure of your information, we will
disclose your information consistent with your consent. 
‍

LINKS TO THIRD-PARTY SITES AND SERVICES 

Our Services may contain links to third-party sites, tools, and integrations
which are independent of UI. A link to any third-party site does not imply that
we endorse or accept any responsibility for the content or use of such site.
Similarly, Researchers may conduct Research Sessions or otherwise communicate
with Participants via phone, email, videoconferencing, or other communication
methods not provided, facilitated, or endorsed by UI. These third-party sites
and technologies are governed by their own terms and privacy policies. We
encourage you to be aware when you leave the Services and to review the privacy
policies applicable to such third-party sites. Please note that we are not
responsible for the privacy practices of these third parties or the content
provided in their privacy policies. 
‍

HOW WE PROTECT YOUR INFORMATION

The security, integrity, and confidentiality of your personal data is important
to us. We have implemented technical, administrative, and physical security
measures that are designed to protect your personal data from unauthorized
access, disclosure, use, and modification. Please be aware that, although we
strive to keep your personal data secure, no security measures are absolute. 
‍

HOW LONG WE KEEP YOUR INFORMATION

We retain your information for as long as necessary to carry out the purposes
described above and as necessary to comply with legal requirements and
obligations, resolve disputes, and enforce our agreements. In determining how
long to retain information, we consider the amount, nature and sensitivity of
the information, the potential risk of harm from unauthorized use or disclosure
of the information, the purposes for which we process the information,
applicable legal requirements, and our legitimate interests. The purposes for
which we process information (as well as the other factors listed above) may
dictate different retention periods for the same types of information. For
example, we retain your email address as an authentication credential (where
applicable) as long as you have an account with us and an additional period of
time after that for our legitimate interests and for our fraud and legal
compliance purposes. If you opt out of email marketing, we maintain your email
on our suppression list for an extended time to comply with your request. We may
delete or de-identify your information sooner if we receive a verifiable
deletion request, subject to exemptions under applicable law. We may retain
cached or archived copies of your information.
‍

CHILDREN’S PERSONAL DATA

We do not knowingly collect personal data from children under the age of 16 and
do not target our Services to children under 16. If you are under 16, please do
not use the Services. We encourage parents and legal guardians to monitor their
children’s Internet usage and to help enforce this prohibition. If you have
reason to believe that a child under the age of 16 has provided information to
us, please contact us by completing the form available here:
https://www.userinterviews.com/participant-contact.
‍

INFORMATION FOR USERS OUTSIDE THE UNITED STATES

The information that we collect is transferred to, stored in, accessed from, and
processed in the United States or other jurisdictions in which we or our service
providers maintain facilities for the purposes described in this Privacy Policy.
You understand that these jurisdictions may have different data protection
regimes than in the country in which you are located. By using the site or
Services, you consent to such transfer and processing of your information. Where
legally required, we will use an adequate transfer method. For example, if we
transfer your personal data out of the European Economic Area, we implement
appropriate safeguards in accordance with applicable law (such as the EU
Standard Contractual Clauses). If you need more information, please email us at
privacy@userinterviews.com. 


YOUR RIGHTS AND CHOICES 

Account Information and Consent. You may review and edit your account
information in the Services at any time by logging into and updating your
account. Where you have provided consent for us to use your information, you may
request to withdraw that consent for future uses of your information. 
‍

Marketing Communications. You may always opt out of receiving future commercial
email or SMS messages from us by following the opt-out instructions in emails or
SMS messages we send you, or by completing the form available here:
https://www.userinterviews.com/participant-contact. Please be aware that if you
opt out of receiving commercial messages from us, consistent with our legal
obligations, it may take us some time to process your opt-out request and you
may receive commercial messages during that period. Even if you opt out of
receiving commercial messages, you will continue to receive administrative
messages from us, such as Project confirmations and details, updates to our
policies and practices, or other communications regarding our relationship with
you. We will not disclose mobile phone numbers collected solely through our SMS
text programs to unaffiliated third parties for their marketing purposes. 
‍

Identifying the Data Controller and Processor. Data protection laws in certain
jurisdictions differentiate between the “controller” and “processor” of
information. UI processes personal data both as a data controller and as a data
processor. If you are a Researcher, Recruit Participant, or a visitor to our
website, UI acts as a controller of your personal data. The categories of
personal data we process, the purposes of our processing, and the categories of
recipients with whom we may disclose your personal data are as described in this
Privacy Policy. 
‍

If you are a Researcher-Affiliated Participant, UI acts as a processor of your
personal data. The purpose of such processing is to fulfill our contractual
obligations with the Researcher with whom you are affiliated. We may disclose
your personal data with certain subprocessors, identified here: User Interviews
Subprocessors. If you are a Researcher-Affiliated Participant and wish to make a
request related to your personal data, please contact the Researcher with whom
you are affiliated. If you make such a request to us, we will inform the
applicable Researcher of the request and will, if instructed by the Researcher,
provide reasonable assistance to enable them to comply with the request, but we
cannot respond to your request directly.
‍

Legal Basis. The laws in some jurisdictions require us to disclose the legal
grounds we rely on to process your information as a controller. Our legal bases
for processing your information as described in this Privacy Policy are as
follows: (i) where you have given consent to processing for one or more
purposes; (ii) where the processing is necessary to enter into or perform a
contract you have entered into with us; (iii) where the processing is necessary
for our compliance with a legal obligation; or (iv) where processing is
necessary for the purposes of our legitimate business interests, unless such
interests are overridden by your interests or fundamental rights and freedoms.
‍

Rights Regarding Your Information. Depending on your jurisdiction, you may have
the right, in accordance with applicable data protection laws, to make requests
related to your “personal information” or “personal data” (as such terms are
defined under applicable law) for which we are a data controller. Specifically,
you may have the right to ask us to: 

 * Inform you about the categories of personal information we collect or
   disclose about you; the categories of sources of such information; the
   business or commercial purpose for collecting your personal information; and
   the categories of third parties to whom we disclose personal information.
 * Provide you access to and/or a copy of certain personal information we hold
   about you.
 * Correct or update personal information we hold about you.
 * Delete certain personal information we have about you.
 * Provide you with information about the financial incentives that we offer to
   you, if any.
 * Restrict or object to certain uses of your information.
 * Opt you out of the processing of your personal information for purposes of
   profiling in furtherance of decisions that produce legal or similarly
   significant effects, if applicable. 
 * Opt you out of “sales” of your information and “sharing/processing of your
   information for targeted advertising” as described below.


As provided in applicable law, you also have the right to not be discriminated
against for exercising your rights. 
‍

Please note that certain information may be exempt from such requests under
applicable law. For example, we need to retain certain information in order to
provide our Services to you. We also need to take reasonable steps to verify
your identity before responding to a request. These steps may vary depending on
the sensitivity of the information you are requesting and the type of request
you are making but may include, at a minimum, verifying your name and email
address. Depending on your jurisdiction, you may be permitted to designate an
authorized agent to submit certain requests on your behalf. In order for an
authorized agent to be verified, you must provide the authorized agent with
signed, written permission to make such requests or a power of attorney. We may
also follow up with you to verify your identity before processing the authorized
agent’s request. If you would like further information regarding your legal
rights or would like to exercise any of them, please email us at
privacy@userinterviews.com or complete the form available here:
https://www.userinterviews.com/legal/data-subject-request-form.  


Depending on applicable law, you may have the right to appeal our decision to
deny your request, if applicable. If we deny your request, we will provide you
with information on how to appeal the decision, if applicable, in our
communications with you. To exercise such an appeal right, please email us at
privacy@userinterviews.com. If you submit a request which cannot be fully or
partially fulfilled for legal or technical reasons, an explanation for this
limitation will be provided. You also have the right to lodge a complaint with a
supervisory authority.
‍

If you are a California resident, please see our California Privacy Notice for
your rights and additional considerations. 
‍

Notice of Right to Opt Out of Sales of Personal Information and
Sharing/Processing of Personal Information for Targeted Advertising Purposes.
Depending on your jurisdiction, you may have the right to opt out of “sales” of
your information and “sharing/processing of your information for targeted
advertising.”
‍

As explained in the “Disclosure of Your Information” section above, we sometimes
disclose information to unaffiliated third parties we collaborate with or that
provide offers that we think may be of value to you. This disclosure of
information may be considered a “sale” under applicable laws. We also provide
personal information to third-party advertising providers for targeted
advertising purposes, so that we can provide you with more relevant and tailored
ads regarding our Services, or use analytics partners to assist us in analyzing
use of our Services and our user/customer base. The disclosure of your personal
information to these third parties to assist us in providing these services may
be considered a “sale” of personal information under applicable law or the
processing/sharing of personal information for targeted advertising purposes.
‍

If you would like to opt out of our online disclosure of your personal
information (such as through cookies) for purposes that could be considered
“sales” for those third parties’ own commercial purposes, or “sharing” for
purposes of targeted advertising, you can do so by scrolling to the bottom of
the page, clicking “Cookies Settings” (or, if you are located in California, “Do
Not Sell My Personal Information”), and managing your preferences. You can also
submit a request to opt out of any offline disclosures of information that are
subject to applicable opt out rights by emailing us at
privacy@userinterviews.com. Depending on your jurisdiction, you may be permitted
to designate an authorized agent to submit such requests on your behalf. Please
note that we do not knowingly sell the personal information of minors under 16
years of age.
‍

Please note that if you have a legally recognized browser-based opt-out
preference signal turned on via your device browser, we recognize such
preference in accordance with applicable law.
‍

Nevada Residents. Under Nevada law, certain Nevada residents may opt out of the
“sale” of “covered information” (as such term is defined under Nevada law) for
monetary consideration to a person for that person to license or sell such
information to additional persons. We do not engage in such activity as of the
effective date of this Privacy Policy.
‍

CHANGES TO THIS PRIVACY POLICY

We may make changes to this Privacy Policy from time to time. When we do, we
will post the revised Privacy Policy on our website and include the effective
date of the update. If there are material changes to our Privacy Policy, we will
post a prominent notice on our site and provide other notice as required by law.


CONTACT US

If you have any questions or comments regarding our privacy practices or this
Privacy Policy, please email us at privacy@userinterviews.com.  
‍

We have designated the following EU representative in accordance with Article 27
of GDPR:

PrighterGDPR-Rep by Maetzler Rechtsanwalts GmbH & Co KG

c/o User Interviews, Inc.

9 Clare Street

Dublin 2 D02 HH30

Ireland


We have designated the following UK representative in accordance with Article 27
of the UK GDPR:

PrighterUK-Rep by Prighter Ltd

c/o User Interviews, Inc.

20 Mortlake Mortlake High Street

London, SW14 8JN

United Kingdom




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