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Solutions

Ecommerce and Retail Supermarkets Agencies Telecommunications Banking and
Insurances Media Real Estate Agencies Education


Products

Email Marketing and Pixel tracking Marketing Automation Remarketing Net Promoter
Score Banners Pop Ups Integration throught platforms Sms and Push Notifications
Drag and Drop

Pricing

Resources

Blog Success stories HELP

Request demo


TERMS AND CONDITIONS




ACCOUNT ACCESS

The following conditions are necessary to access an emBlue account:

 * Being over 18 years old and able to sign a legal contract.
 * Complete the registration and billing form with updated and real data.
 * Agree to all the terms and conditions listed below.

By agreeing to use the service, the users declare their compliance with all the
terms and conditions listed above and agrees not to use the service in a
detrimental manner or against the law. A emBlue reserves the right to terminate
the service to an account in case of non-compliance by the user.


DURATION OF THE AGREEMENT

By accepting these terms and conditions, the agreement between emBlue and the
user is established. The agreement shall remain in force as long as the user has
opened his account or until it is cancelled in accordance with these terms and
conditions.


PAYMENT



 * The final prices are expressed in US dollars (including taxes).
 * The invoice for the service will be issued within the first 5 working days of
   each month in the local currency of the country where the contract is signed.
   The official exchange rate published in the Central Bank of that country will
   be taken as a reference.
 * This contract will be automatically renewed on a monthly basis.
 * The non-observance of the invoice within 10 days from the moment it was sent
   implies conformity with it.




CANCELLATION OF THE SERVICE REQUEST

To cancel the service, a request must be sent through at least 15 days before
the end of the current month. To do so, you must access the menu, go to
configuration and then to billing. The service will be provided for the rest of
the month.

The lack of notice of cancellation of the service in the terms stipulated above
will imply the automatic renewal and the billing of the new month.


FAILURE TO PAY ON TIME

Failure to pay after 30 days of sending the invoice may result in automatic
suspension of service.

Failure to pay two consecutive bills will result in the automatic and
unequivocal cancellation of the service.

The user will be committed to pay all unpaid charges plus a monthly interest of
1% on the debt until the day of the effective payment, having also to proceed to
the immediate return of the elements that would have been delivered.


PROTECTION OF PERSONAL DATA

By accepting the present terms and conditions, the user declares:

 * Being the owner of the database and / or contacts to be managed with the use
   of services and the emBlue platform.
 * Being responsible for the collection, registration, organization,
   conservation, elaboration, modification, storage, and extraction of said
   database and/or contacts.
 * Being responsible for any blocking and / or transfer of data to third parties
   within and / or outside the national territory in which it is located.
 * Being responsible for the use of such data before the corresponding National
   Data Protection Authority of each country and, likewise, before any competent
   authority in matters of consumer protection and its data according to each
   national territory.


GENERAL RULES

By consenting to these terms and conditions, the user commits to follow the
following General Rules:

 * Not sending SPAM or any type of messages to contacts who have not given their
   consent to receive them.
 * Not to include in their databases and/or contacts users who have not given
   their consent to be part of them.
 * Not to use databases and/or contacts which include purchased, rented and/or
   third-party e-mail addresses.
 * Following emBlue’s acceptable use policy which is part of these terms and
   conditions.
 * In case of using the API of emBlue´s platform the user must follow the API
   use platform policy which is included within these terms and conditions.


FORBIDDEN CONTENT

By accepting the present terms and conditions, the user commits not to use
emBlue services and/or platform to send, distribute, show and/ or promote:

 * Content that is offensive, illegal, harmful, or discriminatory to any person
   or company.
 * Campaigns offering illegal products, goods and/or services.
 * Messages that violate CAN-SPAM and/or any other anti-spam law.
 * Pornographic and/or sexually explicit content.
 * Campaigns that support and/or promote terrorism, acts or actions of extreme
   violence.


PLANS AND PRICES


PLANS

emBlue's platform offers three (3) plans monthly instalment plans and a free
plan. Each of them includes a specific number of functionalities, conversations,
and print outs, according to the needs and requirements of the user and as
detailed on this page.

 * Enterprise Plan: 2.500.000 monthly conversations included by $US 1800.
 * Professional Plan: 500.000 monthly conversations included for $US 900.
 * Plano Standard: 50.000 monthly conversations included for $US 180.
 * Free Plan: 5.000 monthly conversations included (email) for $US 0.


MODIFICATIONS AND UPGRADES

Once the user has selected a plan and after the first payment is made, the
conversations and functionalities will be enabled. From that moment on, emBlue
will NOT make any plan changes or automatic upgrades without the user's consent.

In case the user uses features that are not included in their plan or exceeds
the number of monthly conversations on such plan, they must pay for the
additional conversations used, which will be charged on the next month's bill
according to the costs detailed below.


ADDITIONAL CONVERSATIONS

The cost of the additional conversations will vary according to the channel used
and the plan the user has chosen. Likewise, all the prices of the additional
conversations are provided in American dollars and will be charged to the user
in the local currency of the country where the agreement was signed.

 * The additional conversations via email will have an additional CPM Price of
   $US 0,72.- for Enterprise plan users; $US 1,8 for users of the Professional
   plan; $US 3,6 for users of the Standard; and $US 5 for users of the Free.
 * The inclusion of additional attachments via email will have an additional CPM
   price of $US 5.- for the users of the Enterprise plans.
 * The additional conversations via Pop ups with OnSite will have an additional
   cost of $US 0,3 CPM for the users of the Enterprise, Professional, Standard
   and Free plans.
 * The additional conversations through Push notifications will have an
   additional cost of $US 0,3 CPM for the users of the Enterprise, Professional
   and Standard plans.
 * The cost of the additional conversations via SMS will not vary or will only
   vary in agreement with the plans, but it will depend on the country where the
   countries are sent to, in compliance with the following.
   
   
   * U$D 150 (CPM) in Ecuador.
   * U$D 108 (CPM) in Bolivia.
   * U$D 88 (CPM) in Uruguay
   * U$D 59 (CPM) in all Central América.
   * U$D 45 (CPM) in Argentina and Perú.
   * U$D 29 (CPM) in Paraguay.
   * U$D 26 (CPM) in México and Brasil.
   * U$D 3,5 (CPM) in Colombia.

Products

Email Marketing and Pixel tracking
Marketing Automation
Remarketing
Net Promoter Score
Banners Pop Ups
Integration throught platforms
Sms and Push Notifications
Drag and Drop


Company

Why emBlue
Culture



Contract

Terms and conditions


Resources

Blog
Success stories
Help

- Sell more with up selling and cross selling
- What is remarketing?
- What is emailing?
- What is the Customer Journey?
- What is SMS Marketing?


Contact us

Argentina - Buenos Aires
+54(11)39894050
México - CDMX
+559 302 5404
Colombia - Bogotá
+57(601)5800243
Chile - Santiago
+56(2)25822284
Perú - Lima
+51(1)6419594
USA - Denver
+1(720)2820930
Brasil - São Pablo
+55(11)30427701

Customer support
Mail: support@embluemail.com
WhatsApp: +19362262716

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