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      <option value="Relentlessly focus on the customer">Relentlessly focus on the customer</option>
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      <option value="Own the complete experience">Own the complete experience</option>
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Text Content

Twitter Engineering Horiz Logo
 * Our Principles
 * People Awards



© 2021 Twitter Engineering
Our Principles
//
People Awards





Michael Montano // 02.23.21

We show up to work every day in service of something much greater than
ourselves: the belief that a free, healthy, vital, well-rounded conversation is
among the highest ideals we can hold for the world. After all these years,
having built, maintained, deprecated, and built again, we have in this moment
only the faintest outline of what that looks like, a formula half-written and
yet needing to be solved. This is our task as engineers-to take these nebulous
forms and give them corners, edges, and substance. To breathe life into it and
then set it free in the world, always watching, learning, adjusting, getting it
a little closer to perfect, a little closer to filling the need that is
inherently there.

When the printing press was built and disseminated throughout the world, the
resulting publications encompassed the entire breadth of the human experience.
Many vapid words were printed, many quotidian ones, and also many damaging ones.
And so many important, historical, galvanizing, and artistic ones too. Those
societies which gave more freedom to the press flourished, their ideas grew and
spread and birthed many of the virtues of modern society, including widespread
literacy, scientific collaboration, global distribution of news and ideas, and
uncensored public discourse.

If these virtues sound familiar, it is because they are twin to the virtues we
as a company hold most dear. That they have endured while also being under
constant threat is testament to the sacredness of our charge.

The task ahead-to build a new future of public conversation-requires from us
courage, focus, and resolve. It requires us to destroy, with a sense of urgency,
anything that might distract or slow us down. And it requires us to hold in
measure and balance deliberation and thoughtfulness alongside action,
experimentation, and playfulness.

We have right now, and will always have, many legitimate excuses as to why this
is too hard-infrastructure, resources, government regulations, etc. To work
within these constraints requires ingenuity, vision, and relentless alignment to
the needs of our customers. And while the problem itself looms larger and more
complex every day, I wholeheartedly believe that it is not intractable, and that
we have within our team the creativity, expertise, values, and downright grit
that we will need to solve it and keep solving it far into the future.

I am writing this at a time of great complexity and change at our company, in an
era of great uncertainty and chaos in the world. We know that in times of
crisis, the need for safety, stability, reliability, and intention deepens. In
order to fully step into and embrace the task ahead, we need to get on the same
page about how we work. To that end, we have laid down six principles that
govern how we show up to work as individuals, small teams, and as an
organization.

01 - Relentlessly focus on the customer





All the work we'll ever do is oriented toward understanding or serving our
customers better. We let their needs drive our ambition and objectives.

02 - Iterate





Speed matters. While we are thoughtful on the big stuff, we bias to build and
test our hypotheses rather than debate them. We get our products out to market
quickly and use data to see where we go next.

03 - Learn with data





Experimenting, measuring, and using data to make decisions create fast feedback
loops that accelerate our pace. No matter where you sit on the team, it's on
everyone to ask better questions and bring data to the conversation.

04 - Own the complete experience





We don't just build features or solutions. We craft great experiences. We are
rigorous in our appraisal of our work and don't stop until the end product is
truly delightful for everyone who uses it.

05 - Build for the next contributor





Strong foundations are at the core of our ability to deliver. When introducing
new processes, code, or documentation, we ask ourselves: Will the next
contributor find this logical, reusable, scalable, and secure?

06 - We are #OneTeam





Our diverse and inclusive team is the engine of our creativity. With every
interaction - whether a meeting, code review, or design doc - we build an
environment of trust, belonging, and open collaboration that supersedes team
boundaries and builds autonomy, flexibility, and speed.

The Eng People Award is our org's highest honor. It is given on a quarterly
basis to eng tweeps who go above and beyond to live and implement our principles
every day. They seek to make our product and systems better and, in the process,
make us all better too.


How it works

 1. You nominate a colleague who embodies one of our principles
 2. Nominations are reviewed by the previous awardee in that category
 3. Winners are announced at the quarterly Eng All Hands




Who are you nominating?
 
Please enter the name of your nominee.
What principle do they embody?
 
Select principle here... Relentlessly focus on the customer Iterate Learn with
data Own the complete experience Build for the next contributor We are #OneTeam
Please enter an embodied value.
Tell us why they deserve this award:
 
Please enter a reason your nominee deserves this award.

--------------------------------------------------------------------------------

<Enter>


© 2021 Twitter Engineering