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Better Kid Care
   
 * 

You are here:
 1. Home
 2. On Demand Professional Development
 3. Frequently Asked Questions (FAQ)


FREQUENTLY ASKED QUESTIONS (FAQ)




SIGNING IN


DO I NEED AN ACCOUNT? 

Yes. It's very easy to sign up and start taking courses today! Go to BKC
OnDemand. For further directions on how to create an account see Getting
Started.


WHY DO YOU COLLECT MY BIRTHDATE? 

This helps us to identify you in our database and to provide an accurate record
of the courses that you have completed. For Pennsylvania providers, we are able
to enter your professional development records directly into the PA Key
professional development database. 


WHAT DO I DO IF I FORGET MY PASSWORD? 

Click the "forgot your password" link, enter your email, and a link to reset
your password will be sent to your registered email address. 


WHAT DO I DO IF MY EMAIL ADDRESS CHANGES? 

Sign in using your original email address. Once logged in, you can change Your
Account email under Your Account/Email & Telephone. 


BROWSER SETTINGS

Better Kid Care’s On Demand works best with Google Chrome and Mozilla Firefox
browsers. If you are having issues with the functionality of On Demand when
using Internet Explorer, Edge, or Safari, please try switching the browser to
Chrome or Firefox.

Regardless of browser used, in order to work best with On Demand you need to: 1:
Allow pop-ups, and 2: Accept cookies.


FIREFOX

FOR POP-UP BLOCKER OR TO ENABLE COOKIES FOR FIREFOX

Please refer to Mozilla Support for instructions on how to adjust your settings
based on your browser version. Generally, these settings are found in the
Options or Preferences menus.

CLEARING BROWSER CACHE IN FIREFOX

If you are having issues with Firefox it may be helpful to clear the cache.


GOOGLE CHROME

FOR POP-UP BLOCKER OR TO ENABLE COOKIES FOR CHROME

Please refer to Chrome Support for instructions on how to adjust your settings
based on your browser version. Generally, these settings are found in the
Preferences menu.

CLEARING BROWSER CACHE IN CHROME

If you are having issues with Chrome it may be helpful to clear the cache.


MICROSOFT EDGE

FOR POP-UP BLOCKER OR TO ENABLE COOKIES FOR MICROSOFT EDGE

Please refer to Microsoft Help for instructions on how to adjust your settings
based on your browser version. Generally, these settings are found in the
Settings menu.

CLEARING BROWSER CACHE IN EDGE

If you are having issues with Edge it may be helpful to clear the cache.


SAFARI

FOR POP-UP BLOCKER OR TO ENABLE COOKIES FOR SAFARI

Please refer to Apple Support for instructions on how to adjust your settings
based on your browser version. Generally, these settings are found in the
Preferences menu.

CLEARING BROWSER CACHE IN SAFARI

If you are having issues with Safari desktop, iPhone, or iPad it may be helpful
to clear the cache.


DOWNLOADING FILES

How can I resolve problems viewing PDF's in Mozilla Firefox?


SWITCH FROM FIREFOX'S BUILT-IN PDF VIEWER TO ADOBE READER

 1. In Firefox, select the Menu button and choose Preferences
 2. Select the Applications panel
 3. Find Portable Document Format (PDF) in the list and click on it to select it
 4. Click on the dropdown arrow in the Action column and select Adobe Reader

For more information, see View PDF files using Firefox’s built-in viewer.


PAYMENT AND RECEIVING CREDITS


HOW MUCH DOES EACH COURSE COST?

For most courses, there is a $5.00 fee per two-hour course to receive
professional development hours. You will be directed to a credit card payment
screen prior to taking the assessment. You must have a credit card to complete
the course for professional development credit using the On Demand system.


CAN I PAY FOR MORE THAN ONE ON DEMAND COURSE AT A TIME?

Yes, BKC On Demand has an option to prepay for multiple courses for you and/or
your staff. See Course Prepayment for details and steps for purchasing course
prepayment codes.


WHEN CAN I EXPECT TO GET MY COMPLETED CERTIFICATE BY EMAIL?

You should receive an email within 24 hours of your request or completion of a
course. If not, please check your spam, junk, or quarantine folder before
contacting the BKC office.

To obtain a certificate copy, log in to your Better Kid Care On Demand account.
Navigate to “My Completed Courses.” A list of your completed courses will
appear. Click on the course title that you need a certificate for, and then
choose “Email Certificate” and a copy of the certificate will be emailed. 


I AM SEEING A BLANK PAGE AFTER I PUT MY CREDIT CARD INFORMATION IN, WHAT DO I
DO?

If your screen goes blank after entering your credit card information to pay for
a course, the problem lies with your internet browser. Your transaction was not
processed and your card was not charged. Close the window and open the course in
a new internet browser (we recommend using the latest version of Google Chrome
or Mozilla Firefox), and try again.


ARE CEUS AVAILABLE FOR COMPLETING ON DEMAND COURSES?

Yes! Continuing Education Units (CEUs) are available for completing Better Kid
Care On Demand courses. At least 5 hours of courses must be completed to request
a certificate, worth .5 CEUs. One (1.0) CEU can be earned and requested after
completing 10 hours of courses.

For more details and how to request CEUs from Better Kid Care see Continuing
Education Units (CEUs).


INTERNET EXPLORER SETTINGS FOR MAKING A PAYMENT FOR ONLINE ASSESSMENTS

 1. Go to Tools
 2. Select Internet Options
 3. Choose the Advanced Tab, then scroll down to the Security section near the
    bottom.
 4. Place check marks next to Use TLS 1.1 and Use TLS 1.2.


DISCUSSION FORUMS


WHAT ARE THE DISCUSSION FORUMS?

Better Kid Care's discussion forum feature is available to participants who have
completed any course in our online On Demand system. The discussion forum
provides a way to interact with an early childhood or youth development
instructor, discuss application to your own early care and education or
school-age setting, reflect on what was learned, read comments and ideas from
other providers, and respond to those ideas.


HOW DO I PARTICIPATE IN A DISCUSSION FORUM?

To participate in the forum for a completed course, select the Discussion Forum
link from the course information screen for that specific course. The discussion
forum associated with that course becomes available. Just click on the button to
enter the forum. After a user participates with at least three discussion posts
and/or responses to other participants' posts, the certificate of completion for
that specific course will note "Participated in Discussion Forum"; however, no
additional professional development hours will be credited for participation.


WHAT DISCUSSION FORUMS ARE AVAILABLE?

After a course is completed, the user selects the Discussion Forum button to
enter the forum associated with the completed course. All Better Kid Care On
Demand courses are associated with one of the following nine discussion forums.
To see what course are linked to each forum, select Discussion Forum from the On
Demand menu.

 * Child Growth and Development
 * Child Assessment
 * Communication
 * Health, Safety and Nutrition
 * Behavior Management
 * The Environment and Curriculum
 * Program Organization and Administration
 * Professionalism and Leadership
 * Families in Society


WHY CAN'T I POST A COMMENT TO A DISCUSSION FORUM?

To participate in a discussion forum you must first complete a course. There is
a letter "C" in the far right column on the course list to designate that you
completed the course.


VIDEOS


WHY CAN'T I SEE THE VIDEO IN THE COURSE?

Please verify that your browser settings allow for cookies and pop-ups for On
Demand. You can find these settings in the browser preferences panel.

See Browser Settings in this FAQ for more details on enable cookies and pop-ups
for On Demand.


CHANGE TYPE SIZE

To make your type size bigger or smaller, use these keyboard commands.


ON A PC

 * Use these two keys to scale up (larger): ctrl +
 * Use these two keys to scale down (smaller): ctrl -


ON A MAC

 * Use these two keys to scale up (larger): command +
 * Use these two keys to scale down (smaller): command


CEUS AND ACT 48

See CEUs and Act 48 for Professional Development Credit for more information.


BETTER KID CARE STATE APPROVALS

See Better Kid Care in your area for more information.

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