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WEBSITE PRIVACY POLICY



Thank you for visiting the Cybersecurity and Infrastructure Security Agency
(CISA) online and reviewing our website privacy policy. Our privacy policy
explains how we handle the personally identifiable information (PII) that you
provide to us when you visit us online to browse, obtain information, or conduct
a transaction.

PII includes information that is personal in nature and which may be used to
identify you. You may provide PII to us when you send us an e-mail message or a
request for information, when you fill out a questionnaire or customer
satisfaction survey, when you participate in a research study, etc. We do not
require you to register or provide PII to visit our websites. We do collect some
technical information that does not include PII when you visit to make your
visit seamless. The section below explains how we handle and collect information
when you visit CISA websites.

The PII you provide on a CISA website will be used only for the purpose for
which you provided it. We will protect your information consistent with the
principles of the Privacy Act of 1974, the E-Government Act of 2002, and the
Federal Records Act.

We welcome feedback if you have any questions regarding our privacy policy or
the use of your information. Any additional privacy questions should be directed
to the CISA Office of Privacy. CISA’s privacy compliance materials are available
at Privacy Impact Assessments (PIA) and Systems of Records Notices (SORN). For
additional information about our Privacy Policy, please contact us at:

Email:Privacy@cisa.dhs.gov

Mail:      

CISA Office of Privacy

DHS Mail Stop 0380

245 Murray Lane

Arlington, VA 20598

As a general rule, CISA does not collect PII about you when you visit our
websites, unless you choose to provide such information to us. Submitting PII
through our website is voluntary. By doing so, you are giving the Department
permission to use the information for a specific, stated purpose.

If you choose to provide us with PII through such methods as completing a web
form, we will use that information to help us provide you the information or
service you have requested. The information we may receive from you varies based
on what you do when visiting our site.

We only share the PII you give us with another government agency if your inquiry
relates to that agency, or as otherwise required by law. We never create
individual profiles or give your PII to any private organizations. CISA never
collects information for commercial marketing.

If we store your PII in a record system designed to retrieve information about
you by personal identifier (name, personal email address, home mailing address,
personal or mobile phone number, etc.), so that we may contact you, we will
safeguard the information you provide to us in accordance with the Privacy Act
of 1974, as amended (5 U.S.C. §552a). The Act requires all public-facing sites
or forms that request PII to prominently and conspicuously display a privacy
notice.

The notice must address the following criteria:

 1. Legal authorization to collect information about you;
 2. Purpose for which the information will be used;
 3. Routine uses for disclosure of information outside of the Department of
    Homeland Security;
 4. Whether your providing the information is voluntary or mandatory under law;
    and
 5. Effects if you choose to not provide the requested information.

For the general contact information that may be submitted through CISA websites,
we have completed a Privacy Impact Assessment (PIA) and System of Records Notice
(SORN) providing details about the privacy protections and redress options
available for the contact information we collect from the public. This
information may be used to distribute information to you and to perform various
administrative tasks. For further information, please reference the privacy
compliance documentation below:

 * DHS/ALL/PIA-006 Department of Homeland Security General Contact Lists Privacy
   Impact Assessment (April 25, 2019)
 * DHS/ALL-002 Department of Homeland Security (DHS) Mailing and Other Lists
   System of Records Notice (November 25, 2008) (73 FR 71659)

Email Communications

Many of our programs and websites allow you to send us email messages. We will
use the information you provide to respond to your inquiry. We will only send
you general information via email. You should be reminded that email may not
necessarily be secure against interception. Therefore, we suggest that you do
not send sensitive PII (such as your Social Security number) to us via email. If
your intended email communication is sensitive, e.g., it includes information
such as your bank account, charge card, or Social Security number, you should
instead send it by U.S. mail. Another alternative may be submission of data
through a secure program website, if available.

Electronic mail messages that meet the definition of records in the Federal
Records Act (44 U.S.C. § 3101) are covered under the same disposition schedule
as all other Federal records. This means that emails you send us will be
preserved and maintained for varying periods of time if those emails meet the
definition of Federal records. Electronic messages that are not records are
deleted when no longer needed.

Web Measurement Tools and Web Surveys

When you browse through any website, certain information about your visit can be
collected. We automatically collect the following types of information about
your visit:

 * Domain from which you access the internet;
 * IP address (an IP address is a number that is automatically assigned to a
   computer when surfing the internet);
 * Operating system and information about the device or browser used when
   visiting the site;
 * Date and time of your visit;
 * Content you visited or downloaded; and,
 * Website (such as google.com or bing.com) or referral source (email notice or
   social media site) that connected you to the website.

CISA uses Google Analytics measurement software to collect the information
listed above. The data are automatically sent to Google’s system and the system
immediately aggregates the data. Neither the Department nor Google ever have
access to the specifics of your particular site visits. The staff can only see
the aggregate data from all users for a particular time period.

CISA gathers this information to improve our websites and has chosen to not
share the aggregate data with Google. We may use the aggregated data to share
with our partners and contractors to help improve visitor experiences.

CISA also uses online surveys to collect opinions and feedback from a random
sample of visitors. CISA uses Survey Monkey online surveys to obtain feedback
and data on visitors’ satisfaction with CISA websites. Surveys do not collect
PII and participation in surveys is voluntary. If you decline the survey, you
will still have access to identical information and resources on the website as
those who take the survey. Answers to the survey help CISA improve its websites
to make it easier to use and more responsive to the needs of our visitors. CISA
staff conducts analysis and reports on aggregated data from website surveys. The
reports are only available to website managers, members of their communications
and web teams, and other designated staff who require this information to
perform their duties.

CISA retains data from Google analytics and Survey Monkey survey results only as
long as required by law or needed to support the mission of CISA websites.

How CISA Uses Cookies

The Office of Management and Budget Memo M-10-22, Guidance for Online Use of Web
Measurement and Customization Technologies allows Federal agencies to use
session and persistent cookies.

When you visit any website, its server may generate a piece of text known as a
“cookie” to place on your computer. Placing cookie text allows websites to
“remember” visitors’ preferences, surfing patterns, and behavior while they are
connected.

The cookie makes it easier for you to use the dynamic features of webpages.
Cookies from CISA webpages only collect information about your browser’s visit
to the site; they do not collect any personal information about you.

There are two types of cookies, single session (temporary), and multi-session
(persistent). Session cookies last only as long as your web browser is open.
Once you close your browser, the cookie disappears. Persistent cookies are
stored on your computer for longer periods.

Session Cookies: We use session cookies for technical purposes such as to enable
better navigation through our site. These cookies let our server know that you
are continuing to visit our site. The OMB Memo 10-22 guidance defines our use of
session cookies as “Usage Tier 1-Single Session.” The policy says, “This tier
encompasses any use of single session web measurement and customization
technologies.”

Persistent Cookies: We use persistent cookies to differentiate between new and
returning visitors to our site. Persistent cookies remain on your computer
between visits to CISA websites for six months. We also use persistent cookies
to block repeated invitations to take our customer satisfaction surveys. The
persistent cookies that block repeated survey invitations expire in 90 days. The
OMB Memo 10-22 guidance defines our use of persistent cookies as “Usage Tier
2-Multi-session without Personally Identifiable Information (PII).” The policy
says, “This tier encompasses any use of multi-session web measurement and
customization technologies when no PII is collected.”

Third party software, modules, or add-ins being leveraged on CISA websites may
or may not use persistent cookies or similar technology; however, no data
collected in this manner is accessible, viewable, or retained by the federal
government.

If you do not wish to have session or persistent cookies stored on your machine,
you can opt out or disable cookies in your browser. You will still have access
to all information and resources at CISA websites. However, turning off cookies
may affect the functioning of some websites. Be aware that disabling cookies in
your browser will affect cookie usage at all other websites your visit as well.

For additional information about CISA’s use of Google Analytics, please see our
privacy impact assessment, DHS/ALL/PIA-033 Google Analytics (June 9, 2011).

Third-Party Websites and Applications

CISA uses social media websites and other kinds of third-party websites. CISA
uses social media websites to engage in dialogue, share information and media,
and collaborate with the public. CISA may also use these websites to make
information and services widely available, while promoting transparency and
accountability, as a service for those seeking information about or services
from CISA. The Department has published two Privacy Impact Assessments detailing
the use of social media:

 * DHS/ALL/PIA-031 Use of Social Networking Interactions and Applications
   Communications/Outreach/Public Dialogue (September 16, 2010)
 * DHS/ALL/PIA-036 Use of Unidirectional Social Media Applications (March 8,
   2011)

CISA does not used third-party websites to solicit and collect PII from
individuals. Any PII collected by the third-party website will not be
transmitted or stored by CISA; no PII will be disclosed, sold, or transferred to
any other entity outside the Department, unless required for law enforcement
purposes or by statute consistent with the Privacy Act.

Site Security

CISA takes the security of all PII very seriously. We take precautions to
maintain the security, confidentiality, and integrity of the information we
collect on CISA websites. Such measures include access controls designed to
limit access to the information to the extent necessary to accomplish our
mission. We also employ various security technologies to protect the information
stored on our systems. We routinely test our security measures to ensure that
they remain operational and effective.

 * For site security purposes and to ensure that services remain available to
   all users, this government computer system employs commercial software
   programs to monitor network traffic to identify unauthorized attempts to
   upload or change information, or otherwise cause damage.
 * Except for authorized law enforcement investigations, no other attempts are
   made to identify individual users or their usage habits. Raw data logs are
   used for no other purposes and are scheduled for regular destruction in
   accordance with National Archives and Records Administration guidelines.
 *  Unauthorized attempts to upload information or change information on this
   service are strictly prohibited and may be punishable under the Computer
   Fraud and Abuse Act of 1986 and the National Information Infrastructure
   Protection Act.

Visiting Other Websites

Our websites may contain links to international agencies, private organizations,
and commercial entities. These websites are not within our control and may not
follow the same privacy, security, or accessibility policies. Once you link to
another site, you are subject to the policies of that site. All Federal
websites, however, are subject to the same Federal policy, security, and
accessibility mandates.

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