www.nice.com Open in urlscan Pro
149.126.77.97 Public Scan

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Submitted URL:
https://trk.nice.com/MDY5LUtWTS02NjYAAAGEd6FJSvqgYoTf22fqAvph93Z-1ZTpZI4si82pMs_mEOkQfwh2V0i18oiNvkx7D9EzZu2-ORk=
Effective URL:
https://www.nice.com/websites/interactions-live/?utm_medium=Email&utm_campaign=CM_Q222_220487_Interactions-Live-2022&...
Submission: On May 19 via api (May 19th 2022, 11:17:08 am UTC) from US — Scanned from DE

Form analysis
2 forms found in the DOM

<form class="marketoForm aos-init mktoForm mktoHasWidth mktoLayoutLeft" data-aos="fade-bottom" data-aos-once="true" data-aos-duration="800" id="mktoForm_4106" novalidate="novalidate"
  style="font-family: Arial, Verdana, sans-serif; font-size: 14px; color: rgb(51, 51, 51); width: 1601px;">
  <style type="text/css">
    .mktoForm .mktoButtonWrap.mktoSimple .mktoButton {
      color: #fff;
      border: 1px solid #75ae4c;
      padding: 0.4em 1em;
      font-size: 1em;
      background-color: #99c47c;
      background-image: -webkit-gradient(linear, left top, left bottom, from(#99c47c), to(#75ae4c));
      background-image: -webkit-linear-gradient(top, #99c47c, #75ae4c);
      background-image: -moz-linear-gradient(top, #99c47c, #75ae4c);
      background-image: linear-gradient(to bottom, #99c47c, #75ae4c);
    }

    .mktoForm .mktoButtonWrap.mktoSimple .mktoButton:hover {
      border: 1px solid #447f19;
    }

    .mktoForm .mktoButtonWrap.mktoSimple .mktoButton:focus {
      outline: none;
      border: 1px solid #447f19;
    }

    .mktoForm .mktoButtonWrap.mktoSimple .mktoButton:active {
      background-color: #75ae4c;
      background-image: -webkit-gradient(linear, left top, left bottom, from(#75ae4c), to(#99c47c));
      background-image: -webkit-linear-gradient(top, #75ae4c, #99c47c);
      background-image: -moz-linear-gradient(top, #75ae4c, #99c47c);
      background-image: linear-gradient(to bottom, #75ae4c, #99c47c);
    }
  </style>
  <div class="mktoFormRow">
    <div class="mktoFieldDescriptor mktoFormCol" style="margin-bottom: 10px;">
      <div class="mktoOffset" style="width: 10px;"></div>
      <div class="mktoFieldWrap mktoRequiredField"><label for="FirstName" id="LblFirstName" class="mktoLabel mktoHasWidth" style="width: 0px;">
          <div class="mktoAsterix">*</div> First name
        </label>
        <div class="mktoGutter mktoHasWidth" style="width: 10px;"></div><input id="FirstName" name="FirstName" placeholder="" maxlength="255" title="First Name" aria-labelledby="LblFirstName InstructFirstName" type="text"
          class="mktoField mktoTextField mktoHasWidth mktoRequired" aria-required="true" style="width: 200px;"><span id="InstructFirstName" tabindex="-1" class="mktoInstruction">First Name</span>
        <div class="mktoClear"></div>
      </div>
      <div class="mktoClear"></div>
    </div>
    <div class="mktoFieldDescriptor mktoFormCol" style="margin-bottom: 10px;">
      <div class="mktoOffset" style="width: 10px;"></div>
      <div class="mktoFieldWrap mktoRequiredField"><label for="LastName" id="LblLastName" class="mktoLabel mktoHasWidth" style="width: 0px;">
          <div class="mktoAsterix">*</div> Last name
        </label>
        <div class="mktoGutter mktoHasWidth" style="width: 10px;"></div><input id="LastName" name="LastName" placeholder="" maxlength="255" title="Last Name" aria-labelledby="LblLastName InstructLastName" type="text"
          class="mktoField mktoTextField mktoHasWidth mktoRequired" aria-required="true" style="width: 200px;"><span id="InstructLastName" tabindex="-1" class="mktoInstruction">Last Name</span>
        <div class="mktoClear"></div>
      </div>
      <div class="mktoClear"></div>
    </div>
    <div class="mktoClear"></div>
  </div>
  <div class="mktoFormRow">
    <div class="mktoFieldDescriptor mktoFormCol" style="margin-bottom: 10px;">
      <div class="mktoOffset" style="width: 10px;"></div>
      <div class="mktoFieldWrap mktoRequiredField"><label for="Email" id="LblEmail" class="mktoLabel mktoHasWidth" style="width: 0px;">
          <div class="mktoAsterix">*</div> Business Email
        </label>
        <div class="mktoGutter mktoHasWidth" style="width: 10px;"></div><input id="Email" name="Email" placeholder="" maxlength="255" title="Business Email" aria-labelledby="LblEmail InstructEmail" type="email"
          class="mktoField mktoEmailField mktoHasWidth mktoRequired" aria-required="true" style="width: 200px;"><span id="InstructEmail" tabindex="-1" class="mktoInstruction">Business Email</span>
        <div class="mktoClear"></div>
      </div>
      <div class="mktoClear"></div>
    </div>
    <div class="mktoFieldDescriptor mktoFormCol" style="margin-bottom: 10px;">
      <div class="mktoOffset" style="width: 10px;"></div>
      <div class="mktoFieldWrap mktoRequiredField"><label for="Company" id="LblCompany" class="mktoLabel mktoHasWidth" style="width: 0px;">
          <div class="mktoAsterix">*</div> Company name
        </label>
        <div class="mktoGutter mktoHasWidth" style="width: 10px;"></div><input id="Company" name="Company" placeholder="" maxlength="255" title="Company Name" aria-labelledby="LblCompany InstructCompany" type="text"
          class="mktoField mktoTextField mktoHasWidth mktoRequired" aria-required="true" style="width: 200px;"><span id="InstructCompany" tabindex="-1" class="mktoInstruction">Company Name</span>
        <div class="mktoClear"></div>
      </div>
      <div class="mktoClear"></div>
    </div>
    <div class="mktoClear"></div>
  </div>
  <div class="mktoFormRow">
    <div class="mktoFieldDescriptor mktoFormCol" style="margin-bottom: 10px;">
      <div class="mktoOffset" style="width: 10px;"></div>
      <div class="mktoFieldWrap"><label for="Phone" id="LblPhone" class="mktoLabel mktoHasWidth" style="width: 0px;">Business phone</label>
        <div class="mktoGutter mktoHasWidth" style="width: 10px;"></div><input id="Phone" name="Phone" placeholder="" maxlength="255" title="Business Phone" aria-labelledby="LblPhone InstructPhone" type="tel"
          class="mktoField mktoTelField mktoHasWidth" style="width: 200px;"><span id="InstructPhone" tabindex="-1" class="mktoInstruction">Business Phone</span>
        <div class="mktoClear"></div>
      </div>
      <div class="mktoClear"></div>
    </div>
    <div class="mktoFieldDescriptor mktoFormCol" style="margin-bottom: 10px;">
      <div class="mktoOffset" style="width: 10px;"></div>
      <div class="mktoFieldWrap mktoRequiredField"><label for="Title" id="LblTitle" class="mktoLabel mktoHasWidth" style="width: 0px;">
          <div class="mktoAsterix">*</div> Job title
        </label>
        <div class="mktoGutter mktoHasWidth" style="width: 10px;"></div><input id="Title" name="Title" placeholder="" maxlength="255" title="Job Title" aria-labelledby="LblTitle InstructTitle" type="text"
          class="mktoField mktoTextField mktoHasWidth mktoRequired" aria-required="true" style="width: 200px;"><span id="InstructTitle" tabindex="-1" class="mktoInstruction">Job Title</span>
        <div class="mktoClear"></div>
      </div>
      <div class="mktoClear"></div>
    </div>
    <div class="mktoClear"></div>
  </div>
  <div class="mktoFormRow">
    <div class="mktoFieldDescriptor mktoFormCol" style="margin-bottom: 10px;">
      <div class="mktoOffset" style="width: 10px;"></div>
      <div class="mktoFieldWrap mktoRequiredField"><label for="Country" id="LblCountry" class="mktoLabel mktoHasWidth" style="width: 0px;">
          <div class="mktoAsterix">*</div> Select country
        </label>
        <div class="mktoGutter mktoHasWidth" style="width: 10px;"></div><select id="Country" name="Country" title="Country" aria-labelledby="LblCountry InstructCountry" class="mktoField mktoHasWidth mktoRequired" aria-required="true"
          style="width: 200px;">
          <option value=""></option>
          <option value="US">United States</option>
          <option value="CA">Canada</option>
          <option value="GB">United Kingdom</option>
          <option value="AF">Afghanistan</option>
          <option value="AX">Åland Islands</option>
          <option value="AL">Albania</option>
          <option value="DZ">Algeria</option>
          <option value="AS">American Samoa</option>
          <option value="AD">Andorra</option>
          <option value="AO">Angola</option>
          <option value="AI">Anguilla</option>
          <option value="AQ">Antarctica</option>
          <option value="AG">Antigua and Barbuda</option>
          <option value="AR">Argentina</option>
          <option value="AM">Armenia</option>
          <option value="AW">Aruba</option>
          <option value="AU">Australia</option>
          <option value="AT">Austria</option>
          <option value="AZ">Azerbaijan</option>
          <option value="BS">Bahamas</option>
          <option value="BH">Bahrain</option>
          <option value="BD">Bangladesh</option>
          <option value="BB">Barbados</option>
          <option value="BY">Belarus</option>
          <option value="BE">Belgium</option>
          <option value="BZ">Belize</option>
          <option value="BJ">Benin</option>
          <option value="BM">Bermuda</option>
          <option value="BT">Bhutan</option>
          <option value="BO">Bolivia, Plurinational State of</option>
          <option value="BQ">Bonaire, Sint Eustatius and Saba</option>
          <option value="BA">Bosnia and Herzegovina</option>
          <option value="BW">Botswana</option>
          <option value="BV">Bouvet Island</option>
          <option value="BR">Brazil</option>
          <option value="IO">British Indian Ocean Territory</option>
          <option value="BN">Brunei Darussalam</option>
          <option value="BG">Bulgaria</option>
          <option value="BF">Burkina Faso</option>
          <option value="BI">Burundi</option>
          <option value="KH">Cambodia</option>
          <option value="CM">Cameroon</option>
          <option value="CV">Cape Verde</option>
          <option value="KY">Cayman Islands</option>
          <option value="CF">Central African Republic</option>
          <option value="TD">Chad</option>
          <option value="CL">Chile</option>
          <option value="CN">China</option>
          <option value="CX">Christmas Island</option>
          <option value="CC">Cocos (Keeling) Islands</option>
          <option value="CO">Colombia</option>
          <option value="KM">Comoros</option>
          <option value="CG">Congo</option>
          <option value="CD">Congo, the Democratic Republic of the</option>
          <option value="CK">Cook Islands</option>
          <option value="CR">Costa Rica</option>
          <option value="CI">Côte d'Ivoire</option>
          <option value="HR">Croatia</option>
          <option value="CW">Curaçao</option>
          <option value="CY">Cyprus</option>
          <option value="CZ">Czech Republic</option>
          <option value="DK">Denmark</option>
          <option value="DJ">Djibouti</option>
          <option value="DM">Dominica</option>
          <option value="DO">Dominican Republic</option>
          <option value="EC">Ecuador</option>
          <option value="EG">Egypt</option>
          <option value="SV">El Salvador</option>
          <option value="GQ">Equatorial Guinea</option>
          <option value="ER">Eritrea</option>
          <option value="EE">Estonia</option>
          <option value="ET">Ethiopia</option>
          <option value="FK">Falkland Islands (Malvinas)</option>
          <option value="FO">Faroe Islands</option>
          <option value="FJ">Fiji</option>
          <option value="FI">Finland</option>
          <option value="FR">France</option>
          <option value="GF">French Guiana</option>
          <option value="PF">French Polynesia</option>
          <option value="TF">French Southern Territories</option>
          <option value="GA">Gabon</option>
          <option value="GM">Gambia</option>
          <option value="GE">Georgia</option>
          <option value="DE">Germany</option>
          <option value="GH">Ghana</option>
          <option value="GI">Gibraltar</option>
          <option value="GR">Greece</option>
          <option value="GL">Greenland</option>
          <option value="GD">Grenada</option>
          <option value="GP">Guadeloupe</option>
          <option value="GU">Guam</option>
          <option value="GT">Guatemala</option>
          <option value="GG">Guernsey</option>
          <option value="GN">Guinea</option>
          <option value="GW">Guinea-Bissau</option>
          <option value="GY">Guyana</option>
          <option value="HT">Haiti</option>
          <option value="HM">Heard Island and McDonald Islands</option>
          <option value="VA">Holy See (Vatican City State)</option>
          <option value="HN">Honduras</option>
          <option value="HK">Hong Kong</option>
          <option value="HU">Hungary</option>
          <option value="IS">Iceland</option>
          <option value="IN">India</option>
          <option value="ID">Indonesia</option>
          <option value="IQ">Iraq</option>
          <option value="IE">Ireland</option>
          <option value="IM">Isle of Man</option>
          <option value="IL">Israel</option>
          <option value="IT">Italy</option>
          <option value="JM">Jamaica</option>
          <option value="JP">Japan</option>
          <option value="JE">Jersey</option>
          <option value="JO">Jordan</option>
          <option value="KZ">Kazakhstan</option>
          <option value="KE">Kenya</option>
          <option value="KI">Kiribati</option>
          <option value="KR">Korea, Republic of</option>
          <option value="KW">Kuwait</option>
          <option value="KG">Kyrgyzstan</option>
          <option value="LA">Lao People's Democratic Republic</option>
          <option value="LV">Latvia</option>
          <option value="LS">Lesotho</option>
          <option value="LR">Liberia</option>
          <option value="LY">Libya</option>
          <option value="LI">Liechtenstein</option>
          <option value="LT">Lithuania</option>
          <option value="LU">Luxembourg</option>
          <option value="MO">Macao</option>
          <option value="MK">Macedonia, the Former Yugoslav Republic of</option>
          <option value="MG">Madagascar</option>
          <option value="MW">Malawi</option>
          <option value="MY">Malaysia</option>
          <option value="MV">Maldives</option>
          <option value="ML">Mali</option>
          <option value="MT">Malta</option>
          <option value="MH">Marshall Islands</option>
          <option value="MQ">Martinique</option>
          <option value="MR">Mauritania</option>
          <option value="MU">Mauritius</option>
          <option value="YT">Mayotte</option>
          <option value="MX">Mexico</option>
          <option value="FM">Micronesia, Federated States of</option>
          <option value="MD">Moldova, Republic of</option>
          <option value="MC">Monaco</option>
          <option value="MN">Mongolia</option>
          <option value="ME">Montenegro</option>
          <option value="MS">Montserrat</option>
          <option value="MA">Morocco</option>
          <option value="MZ">Mozambique</option>
          <option value="MM">Myanmar</option>
          <option value="NA">Namibia</option>
          <option value="NR">Nauru</option>
          <option value="NP">Nepal</option>
          <option value="NL">Netherlands</option>
          <option value="NC">New Caledonia</option>
          <option value="NZ">New Zealand</option>
          <option value="NI">Nicaragua</option>
          <option value="NE">Niger</option>
          <option value="NG">Nigeria</option>
          <option value="NU">Niue</option>
          <option value="NF">Norfolk Island</option>
          <option value="MP">Northern Mariana Islands</option>
          <option value="NO">Norway</option>
          <option value="OM">Oman</option>
          <option value="PK">Pakistan</option>
          <option value="PW">Palau</option>
          <option value="PS">Palestine, State of</option>
          <option value="PA">Panama</option>
          <option value="PG">Papua New Guinea</option>
          <option value="PY">Paraguay</option>
          <option value="PE">Peru</option>
          <option value="PH">Philippines</option>
          <option value="PN">Pitcairn</option>
          <option value="PL">Poland</option>
          <option value="PT">Portugal</option>
          <option value="PR">Puerto Rico</option>
          <option value="QA">Qatar</option>
          <option value="RE">Réunion</option>
          <option value="RO">Romania</option>
          <option value="RU">Russian Federation</option>
          <option value="RW">Rwanda</option>
          <option value="BL">Saint Barthélemy</option>
          <option value="SH">Saint Helena, Ascension and Tristan da Cunha</option>
          <option value="KN">Saint Kitts and Nevis</option>
          <option value="LC">Saint Lucia</option>
          <option value="MF">Saint Martin (French part)</option>
          <option value="PM">Saint Pierre and Miquelon</option>
          <option value="VC">Saint Vincent and the Grenadines</option>
          <option value="WS">Samoa</option>
          <option value="SM">San Marino</option>
          <option value="ST">Sao Tome and Principe</option>
          <option value="SA">Saudi Arabia</option>
          <option value="SN">Senegal</option>
          <option value="RS">Serbia</option>
          <option value="SC">Seychelles</option>
          <option value="SL">Sierra Leone</option>
          <option value="SG">Singapore</option>
          <option value="SX">Sint Maarten (Dutch part)</option>
          <option value="SK">Slovakia</option>
          <option value="SI">Slovenia</option>
          <option value="SB">Solomon Islands</option>
          <option value="SO">Somalia</option>
          <option value="ZA">South Africa</option>
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          <option value="SJ">Svalbard and Jan Mayen</option>
          <option value="SZ">Swaziland</option>
          <option value="SE">Sweden</option>
          <option value="CH">Switzerland</option>
          <option value="TW">Taiwan, Province of China</option>
          <option value="TJ">Tajikistan</option>
          <option value="TZ">Tanzania, United Republic of</option>
          <option value="TH">Thailand</option>
          <option value="TL">Timor-Leste</option>
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          <option value="TK">Tokelau</option>
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          <option value="TM">Turkmenistan</option>
          <option value="TC">Turks and Caicos Islands</option>
          <option value="TV">Tuvalu</option>
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          <option value="UM">United States Minor Outlying Islands</option>
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          <option value="VU">Vanuatu</option>
          <option value="VE">Venezuela, Bolivarian Republic of</option>
          <option value="VN">Viet Nam</option>
          <option value="VG">Virgin Islands, British</option>
          <option value="VI">Virgin Islands, U.S.</option>
          <option value="WF">Wallis and Futuna</option>
          <option value="EH">Western Sahara</option>
          <option value="YE">Yemen</option>
          <option value="ZM">Zambia</option>
          <option value="ZW">Zimbabwe</option>
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        <div class="mktoClear"></div>
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      <div class="mktoClear"></div>
    </div>
    <div class="mktoPlaceholder mktoPlaceholderState"></div>
    <div class="mktoClear"></div>
  </div>
  <div class="mktoFormRow">
    <div class="mktoFieldDescriptor mktoFormCol" style="margin-bottom: 10px;">
      <div class="mktoOffset" style="width: 10px;"></div>
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    <div class="mktoClear"></div>
  </div>
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    <div class="mktoClear"></div>
  </div>
  <div class="mktoFormRow"><input type="hidden" name="UTM_Medium__c" class="mktoField mktoFieldDescriptor mktoFormCol" value="Email" style="margin-bottom: 10px;">
    <div class="mktoClear"></div>
  </div>
  <div class="mktoFormRow"><input type="hidden" name="UTM_Source__c" class="mktoField mktoFieldDescriptor mktoFormCol" value="direct" style="margin-bottom: 10px;">
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  </div>
  <div class="mktoFormRow"><input type="hidden" name="Attribution_User_ID__c" class="mktoField mktoFieldDescriptor mktoFormCol" value="" style="margin-bottom: 10px;">
    <div class="mktoClear"></div>
  </div>
  <div class="mktoFormRow"><input type="hidden" name="Opt_In__c" class="mktoField mktoFieldDescriptor mktoFormCol" value="" style="margin-bottom: 10px;">
    <div class="mktoClear"></div>
  </div>
  <div class="mktoFormRow"><input type="hidden" name="Double_Opt_In__c" class="mktoField mktoFieldDescriptor mktoFormCol" value="" style="margin-bottom: 10px;">
    <div class="mktoClear"></div>
  </div>
  <div class="mktoFormRow">
    <div class="mktoPlaceholder mktoPlaceholderemailOptIn"></div>
    <div class="mktoPlaceholder mktoPlaceholderHtmlText_2018-05-01T20 975Z"></div>
    <div class="mktoClear"></div>
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  <div class="mktoFormRow"><input type="hidden" name="Adwords_GCLID__c" class="mktoField mktoFieldDescriptor mktoFormCol" value="" style="margin-bottom: 10px;">
    <div class="mktoClear"></div>
  </div>
  <div class="mktoButtonRow"><span class="mktoButtonWrap mktoSimple" style="margin-left: 24px;"><button type="submit" class="mktoButton btn btn_red form2"><span>Submit</span></button></span></div><input type="hidden" name="formid"
    class="mktoField mktoFieldDescriptor" value="4106"><input type="hidden" name="munchkinId" class="mktoField mktoFieldDescriptor" value="069-KVM-666"><input type="hidden" name="Digital_Converting_Timestamp__c" class="mktoField mktoFieldDescriptor"
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Text Content

Register Now
* Why Attend
* Experience the Future
* Be inspired
* Agenda
* Guest Speakers
* Best Practices
* Master Classes
* Sponsors
* Analyst Perspective
* Register Now

Interactions 2022 is more than just a conference, it is where the next
generation of CX is being defined and where you can enjoy 2 days of learning and
networking with the largest community of global CX experts.

Join us for an immersive experience and don’t miss the opportunity to enjoy a
one-of-a-kind virtual reality experience.

Interactions 2022 welcomes

GEORGE CLOONEY

Oscar-winning actor and filmmaker,
businessman and human rights activist

GEORGE W. BUSH

43rd President of the United States
and Founder of the George W. Bush
Presidential Center

Join us for an immersive experience, with one-of-a-kind virtual reality content
that will bring your CX visions to life.

Interactions 2022 welcomes:

GEORGE CLOONEY

Award-Winning Actor, Filmmaker and World-Renowned Humanitarian

GEORGE W. BUSH

43rd President of the United States and Founder of the George W. Bush
Presidential Center

WHY ATTEND

The Future of Customer Experience is Here.

LEARN

Our 2-day global virtual event will propel you into the future of customer
experience and show you what you need to do today to stay ahead of your
customer’s expectations and your competition.

INTERACT

Network with other CX leaders. Interact with our experts and product
evangelists, and share best practices related to understanding and optimizing
customer journeys in the contact center and beyond its boundaries. Learn how to
use the latest innovations in cloud, digital, self-service, AI and process
automation.

ENJOY

And expect the unexpected with surprises, treats and some CX fun – make sure to
check out this year’s special opportunity to Upgrade your experience and join us
to an exclusive VR experience.

EXPERIENCE INTERACTIONS
IN VIRTUAL REALITY

Explore the future of CX with your own complimentary
Oculus Quest 2. And immerse yourself in a curated
collection of meta experiences — customized for
a limited number of attendees.
Don’t miss a single moment.
Sign up today and secure your spot

See What’s Included in the VR Experience

BE INSPIRED

Hear from our inspirational executive keynote speakers about the latest
innovations and insights in the CX landscape.

Barak Eilam CEO, NICE
Paul Jarman CEO, CXone
Barry Cooper President, NICE Workforce &
Customer Experience Division
Ryan Schweers Disney
Nate Edwards Lumen
Sarah Blair Solera
Kevin Service Verizon
Ryan Mathews NetApp

AGENDA

Take a sneak peek into our agenda, including tracks dedicated to Mastering
Digital Interactions, Perfecting Complete Performance, Frictionless Journey
Orchestration, Revolutionizing Intelligent Self Service, Reinventing AI,
Superior CS with a Superior Cloud Platform and Empowering Your Agents

TUESDAY, MAY 24, 2022
10:30 a.m. ET Solution Showcase & Partner Pavilion
11:00 am – 12:30pm ET CEO Address followed by a Conversation with President
George W. Bush
1:00 p.m. ET Best Practices Session #1
2:00 p.m. ET Best Practices Session #2
3:00 p.m. ET Best Practice Session #3
4:00 p.m. ET Networking Event - Master Classes
WEDNESDAY, MAY 25, 2022
10:00 a.m. ET CX Excellence Awards
11:00 am – 12:30pm ET CX Innovation with Customer Perspectives, followed by
Celebrity Keynote George Clooney
1:00 p.m. ET Best Practices Session #4
2:00 p.m. ET Best Practices Session #5
3:00 p.m. ET Solution Showcase & Partner Pavilion
3:30 p.m. ET Closing Happy Hour with Ted Allen

*Agenda is subject to change

GUEST SPEAKERS

We are excited to have with us a lineup of industry thought leaders and experts,
joining this event to share stories of driving performance and creating
extraordinary customer and employee experiences.

BEST PRACTICES SESSIONS

We have over 50 Live Best Practices Sessions where you can interact with
real-customers from leading organizations, and top analysts where they will
share their predictions and views on the future of Customer Experience.

Mastering Digital Interactions

MASTERING DIGITAL INTERACTIONS

* MAY 24TH 1:00 P.M. EST - PART FINDER, PART GENIUS! (WOLSELEY UK)

Learn how this customer uses proactive guidance on their website to help
trades people find the right parts fast, as well as drive sales and avoid a
call to the contact center.

* MAY 24TH 2:00 P.M. EST - REBUILDING THE PATHWAYS ALONG CUSTOMERS’ DIGITAL
DOORSTEPS (OMDIA)

The events of the past two years have propelled both consumers and
enterprises into a new digital-first realm. This new environment requires
proactive, frictionless, and personalized engagement driven by enterprises
that embrace digital transformation, prioritize the customer experience, and
establish data-driven foundations. Meeting customers at their “digital
doorsteps” with personalized and frictionless interactions requires
large-scale changes. Organizations must reduce the complexity and unite the
digital pathways along customers’ journeys.

* MAY 24TH 3:00 P.M. EST - CXI VISION: DIGITAL ENTRY POINTS (NICE)

Next gen CXi means thinking beyond the confines of the traditional contact
center. Starting with Digital Entry Points, brands can intelligently meet
customers wherever they begin their journey, whether on web search, apps or
other digital doorsteps. Delivering a frictionless digital experience by
meeting consumers where their journey truly begins and guiding them to the
fastest answer, best content, most convenient resolution, no matter the need.
Find out about the only CCaaS platform making it happen today.

* MAY 25TH 2:00 P.M. EST - THE SECRET TO SELF-SERVICE SUPPORT? CONTEXTUAL HELP
(PROCORE)

Hear how construction tech company Procore moved the needle on customer
experience with contextual help that makes it easy for people to find the
answers they need faster on their own.

Frictionless Journey Orchestration

FRICTIONLESS JOURNEY ORCHESTRATION

* MAY 24TH 1:00 P.M. EST - THE COMPLETE CUSTOMER PICTURE – DISNEY STREAMING'S
CXONE JOURNEY (DISNEY)

As Disney Streaming looked ahead at exciting times with plans to expand into
100 countries and support more than 20 languages, they were also faced with
building a staff and infrastructure to support that growth. Not the mention,
this was all being completed during a global pandemic. Join us as we dig into
their journey to quickly implement a scalable contact center that would both
support their growth and customer needs, while empowering agents with easy
onboarding and seamless integration into their existing CRM, Salesforce.

* MAY 24TH 2:00 P.M. EST - GAIN CONTROL OF YOUR CUSTOMER JOURNEYS! WHAT'S NEW
IN JOURNEY ORCHESTRATION (NICE)

When it comes to digital journeys, the choices customers have today is far
and wide. Each choice they make has a material impact on what their customer
experience is going to be. Get control of your customer journey with this
insightful session on what the future of Journey Orchestration for CXone is!
We'll help you use CXone to remove the friction points across the journey,
helping customers while gaining insights to customers so that you can deliver
a hyper-personalized journey and exceed your CX goals!

* MAY 24TH 3:00 P.M. EST - *SESSION IN SPANISH:
CX, THE MOST VALUABLE PLAYER TO SUCCEED IN THE YEAR OF THE WORLD CUP AND
BEYOND (FROST&SULLIVAN)

In the year when all eyes will be on the world championship in Qatar and our
hearts will move to the rhythm of the elusive trajectory of a soccer ball,
contact centers in Latin America, and the world, are dealing with multiple
market and technology disruptions. The emergence of a more demanding and
sophisticated consumer is pushing companies to look for new tools to keep up
and shine on the playing field. Providing high-quality, consistent, and
seamless experiences across each and every customer touchpoint is more
important than ever before. A new mindset is needed to survive and thrive in
the Post-Pandemic era, is your company ready?

* MAY 25TH 1:00 P.M. EST - HOW DOMINION NATIONAL CHATS WITH THEIR CUSTOMERS
(DOMINION NATIONAL)

Your customers want to chat with you - but not on the phone. Learn how
Dominion National implemented their chat channel in a way that meets customer
needs, and how they use chat to improve the customer experience on their
website while reducing calls to the contact center. The results are not only
improved operations, but also increased Customer Satisfaction year over year.

* MAY 25TH 2:00 P.M. EST - WHY ORGANIZATIONS UNDERVALUE THEIR CONTACT CENTERS
(FORRESTER)

See tangible measurements from Forrester Research that show the value of
getting the customer experience right and how positive experiences
significantly impact loyalty, spend, and likelihood to recommend. We will
also talk through how new AI driven technology is opening unstructured “dark
data” from customer conversations to help identify problems and issues that
are causing customers to reach out to your contact center. We will also share
insights into other teams within your organization who are likely hungry for
this information and how to partner with them to bring new value to your
organization.
Three key takeaways from this session:

1. Learn how positive experiences change customer perception of a brand.
2. Understand the emerging technologies that will allow access to the
unstructured customer feedback that can identify issues and opportunities
across your entire organization.
3. Build strategies on how to partner with other teams to share these
insights to your organization, reducing interaction volume in your
contact center and improving customer experiences across the board.

Revolutionizing Intelligent Self-Service

REVOLUTIONIZING INTELLIGENT SELF-SERVICE

* MAY 24TH 1:00 P.M. EST - HOW GOVERNMENT SERVICES ARE USING CONVERSATIONAL IVR
TO BOOST CX - CUSTOMER PANEL (GOVERNMENT OF MICHIGAN, GDIT INC)

Hear how government services are using conversational AI to improve
self-service. This Q&A explores how easy it is to integrate CXone Virtual
Agent Hub with Google Dialogflow bots for conversational self-service. This
moderated Q&A covers conversational IVR, voice bots, FEDRAMP, and more.

* MAY 24TH 2:00 P.M. EST - SMART SELF-SERVICE FOR THE WIN: WHAT’S NEW (NICE)

Grab your front-row seat to smart self-service! Learn about our latest
enhancements and industry-exclusive capabilities paving the way for you to
deliver frictionless omnichannel self-service with your choice of the
best-in-breed conversational self-service—from scripted bots to highly
intelligent virtual agents. Gain a competitive edge with our secret to
architecting and building more effective automated experiences. Plus, get a
preview of what’s next. Whether your organization has launched self-service
or is developing a strategy, you can't miss this session!

* MAY 24TH 3:00 P.M. EST - A SELF-SERVICE REVOLUTION IS POWERED BY THE
COLLECTIVE (NETAPP)

Digital Support is all about partnerships and the power of the collective at
NetApp. Their “Shift Left” strategy begins in Assisted Support and extends
across their 5-channel support delivery model. Grounded in a belief that
knowledge is the great enabler and when powered by Knowledge-Centered Service
practices, they seek to make their Knowledge Base content useful and findable
for CX (Customer Experience) and EX (Employee Experience).

Join Ryan Mathews, Senior Director, Digital Support to learn how:

* NetApp has created multi-channel support for customers with knowledge as
its foundation
* Self-service can assist with the decline of support tickets and allow for
seamless consumption of knowledge for both CX and EX
* KCSv6 principles and leveraging a knowledge integration can provide a
better agent experience and have an overall positive impact

* MAY 25TH 1:00 P.M. EST - TELECOMS CHANGING THE GAME WITH PROACTIVE
CONVERSATIONAL AI - CUSTOMER PANEL (TELUS CANADA, ACCENTURE FOR NORTH
AMERICAN TELCOS)

Shifting from reactive to proactive conversations is a game-changer. Hear how
these massive telecoms are using conversational AI and proactive outbound to
change their CX game.

* MAY 25TH 2:00 P.M. EST - VITAMIN E FOR EFFORTLESS CX: HOW VITACOST HELPS
CUSTOMERS GLIDE THROUGH CHECK-OUT (KROGER-VITACOST)

E-commerce customers don’t always opt to the FAQs when they get a checkout
error online. They often reach out for help or abandon the transaction!
Vitacost.com wanted to help their customers glide through checkout and
complete their vitamins purchase quickly. Learn how Vitacost eliminates the
friction from the digital experience, so more customers can get their
vitamins!

Empowering Your Agents

EMPOWERING YOUR AGENTS

* MAY 24TH 1:00 P.M. EST - ARE YOU MEASURING THE RIGHT KPIS? (VENTANA RESEARCH)

Today’s agents are doing more complex work in an environment that’s
structured very differently from the contact centers of old. They are remote,
they are digital, and they are supported by amazing automated resources. So
what does excellent performance actually mean? Maybe it means measuring for
outcomes like customer value, revenue generated, and other KPIs that tell you
about how well they serve the growth needs of the entire organization.

* MAY 24TH 2:00 P.M. EST - WHY CX IS CRUCIAL TO CORPORATE VALUATION (ICS
ANALYTICS)

Instead of thinking about CX as a cost center, corporate leaders should
consider CX an integral part of their branding and a key component for
establishing corporate valuation. Join this conversation with Ken Kiernan,
President of ICS Analytics, as he discusses his perspective on being both a
consumer and a business executive. He will discuss his latest project to
redefine the ICS brand as The Customer Experience Heroes, and some of his
lessons learned along the way.

* MAY 24TH 3:00 P.M. EST - RELENTLESS PERFORMANCE OPTIMIZATION, LEADING AGENT
ENGAGEMENT TO NEW HEIGHTS (UHG)

Go behind the scenes and discover how UnitedHealth Group, a Fortune 500
multinational managed healthcare and insurance company, is empowering their
agents towards success with Nice Performance Management (NPM). Jeremy DeKam
is the Director of Business Analysis at UHG and has overseen NPM
implementation from day-one. He will discuss his experience, and ideas on how
NPM can help create a success-driven culture of empowered and engaged
insights. UHG leverages both NPM’s coaching and gamification features to
motivate and engage their agents towards success – and the impressive results
speak for themselves.

* MAY 25TH 1:00 P.M. EST - THE POWER TO EMPOWER AGENTS (NICE)

Changing the discussion from attrition to retention. Agents want to excel,
they look for ways to grow, and they seek flexibility and control over their
schedules. As they face increasing complexities, organizations must equip
them with the right tools and the flexibility to deliver the best-next
answer, behavior, and action. Keep agents both satisfied and successful, to
be the best they can be.

* MAY 25TH 2:00 P.M. EST - THE BRAIN, THE EYES & HOW PERFORMANCE MULTIPLIES
(FREEDOM MORTGAGE)

It takes a decision, the right solution, and a plan. Freedom Mortgage
realizes significant benefits with NICE Performance Manager (NPM). They
significantly reduced the number of reports they use by consolidating the
most meaningful data into automated, self-service, drill-down dashboards. As
a result, they have achieved an 11% increase in overall productivity (within
three months) - which means the 'turn time' on loan applications is 24 hours
faster. Freedom Mortgage has also significantly reduced costs by identifying
latent capacity and improved agent adherence. And this is just the beginning!
Hear first hand from Thomas Gallo, VP of Centralized Operations at Freedom
Mortgage, and learn more about how their unique integration between NPM and
the NICE Workforce Management suite has become the brain and eyes of their
contact center operations.

* ON DEMAND - RESULTS-DRIVEN PERFORMANCE MANAGEMENT - THE CORNERSTONE OF
BUSINESS SUCCESS (NICE)

Results-driven Performance Management - the cornerstone of business success
Employee experience is one of the leading Business Indicators in 2022 which,
combined with the pressing need to move from attrition to retention, makes
Performance Management a business-critical solution for every organization's
toolbox. Hear about our plans to take your performance solution further,
empowering your workforce and driving better results.

Bringing People and Robots Together

BRINGING PEOPLE AND ROBOTS TOGETHER

* MAY 24TH 1:00 P.M. EST - A JOURNEY FROM RPA TO INTELLIGENT AUTOMATION (TELIA
FINLAND)

Telia Finland started its RPA journey 6 years ago and have evolved from
traditional RPA automations to add more personalized attended automation and
guidance (with NICE’s NEVA) to its agents, to support their daily tasks. They
use NEVA to help reduce handle time, eliminate errors, improve upsales as
well as the customer and employee satisfaction, and will share the impacts
they were able to achieve thus far, in their talk. Join Topias and Mira from
Telia as they introduce you to their automation story and key factors for
success.

* MAY 24TH 2:00 P.M. EST - EXPANDING THE AUTOMATION FRONTIER WITH TASK MINING
(EVEREST GROUP)

Today, enterprises globally have realized the need to evolve into
digital-first businesses to remain resilient and competitive. Automation has
emerged a key lever in this regard, however, as enterprises look to
accelerate their digital transformation and automation journeys, lack of
process understanding inhibits them to identify the right transformation
opportunities. Task mining technology is witnessing increased traction as it
enables enterprises to gain visibility into last-mile tasks and activities
involved in executing business processes. In this session, we will explore:

1. Evolving enterprise priorities in the post-pandemic world –
Digitalization/automation becoming a strategic priority
2. Key challenges faced by enterprises in scaling automation and digital
transformation
3. Rising demand for process intelligence technologies to overcome these
challenges, achieve scale, and improve value realization
4. Growing need for task mining to get a unified and holistic view of as-is
processes
5. Task mining market overview (market size/growth and adoption trends)
6. Key applications and use cases of task mining

* MAY 24TH 3:00 P.M. EST - AUTOMATING AIRLINE VOUCHER PROCESSING FREES AGENTS
TO HANDLE REVENUE-DRIVEN TASKS (IQOR)

iQor developed an attended robotic process automation (RPA) function to
automate the voucher workflow and create an easy-to-train guided instruction
for agents of any skill to complete the voucher process. This human and bot
partnership resulted in 1,965 hours saved per year, a 29% reduction in handle
time, and freed agents to focus on more revenue-generating tasks.

* MAY 25TH 1:00 P.M. EST - ENHANCING CX WITH NEVA THROUGH AUTOMATION AND DATA
ANALYSIS (OP FINANCIAL GROUP)

OP Financial Group has implemented NEVA to enhance their customer experience.
With NEVA, OP has been able to make customer-facing processes more efficient,
but also provide better visibility to data related to customer interactions.

* MAY 25TH 2:00 P.M. EST - A ONE-STOP AUTOMATION SOLUTION FOR ALL AUTOMATION
AND SERVICE NEEDS (DB DIALOG)

DB Dialog realized the strong value of automation when it faced an immediate
need to handle an unexpectedly large number of customer cases. Working with
their partner, ISG, they decided to employ NICE’s RPA solution, with the
understanding that it doesn’t only take care of their current needs, but will
also attend to their vision of a single tool for a wider set of customer
service needs. Looking forward, they want their service agents to interact
with one solution, versus multiple screens and systems, as well as
materialize the vision of giving each customer service representative the
real-time guidance for handling any call type. Join us to hear their full
story.

* ON DEMAND - DISCOVERING THE TRUE VALUE OF ATTENDED AUTOMATION (NICE)

It is said that attended automation (aka RDA) is the natural evolution, or
next step, in enterprises’ automation journey. However, few really grasp the
ins and outs of true attended automation, and the existing solutions vary
tremendously. In this session we will demystify the true value of attended
automation, and discuss:

* The values it brings beyond efficiency and error reduction
* Perspectives of Mature Adopters of Attended Automation
* The 5 ‘must-haves’ of a true attended automation solution

Join us!

Perfecting Complete Performance I

PERFECTING COMPLETE PERFORMANCE I

* MAY 24TH 1:00 P.M. EST - BEST PRACTICES TO SUPPORT A DATA-DRIVEN CULTURE -
CUSTOMER PANEL (DISNEY, T-MOBILE)

Recent research from the Harvard Business Review indicates that the biggest
obstacle to creating data-driven businesses aren’t technical; they’re
cultural. While data and technology are readily available, it’s not so simple
to inject data into decision-making and far harder to make this standard,
even automatic, in the workplace. Join our customer panel to learn how to
influence with data and choose the metrics that matter.

* MAY 24TH 2:00 P.M. EST - THE FAB LIFE AT TECHSTYLEOS (TECHSTYLEOS )

Despite the pandemic, strong business performance at TechStyleOS has enabled
our Global Member Services Team the opportunities to launch 2 new Brand
businesses, 2 new VIP customer membership models, establish an entirely new
Tier-2 Escalation customer service department, create 300+ new Retail Omni
Specialist positions, test and expand our global BPO agent workforce into 13
new offshore countries for a grand total of 17 countries worldwide now! Plus,
the deployment of WFM integration for 3 new Digital Services messaging
channels, and most recently launch a new construction state-of-the-art PEZA
office building in the Philippines and, many more awesome Workforce
Engagement initiatives, all powered by NICE IEX WFM v7.4! Come join us to
experience our drive, innovation and one team mindsets in a global BPO
customer service environment with technology and data as the fuel behind our
online retail fashion businesses at TechStyleOS!

* MAY 24TH 3:00 P.M. EST - WFM BECOMES IMPORTANT RECRUITING TOOL WITH FLEXIBLE
SCHEDULING (IAG LOYALTY, AVIOS)

NICE WFM has become an important recruiting and retention tool. We moved
forecasting from Excel to NICE WFM and are making great use of Availability
Points. Our upgraded solution is far more effective. But more than anything,
the emotional feelings staff have toward their ability to influence their
shifts is absolutely massive. It sells itself.

* MAY 25TH 1:00 P.M. EST - STRATEGIES FOR TRANSFORMING YOUR QUALITY PROGRAM -
CUSTOMER PANEL (VIASAT, CELLULAR SALES, SUNRUN, AMERICAN AIRLINES)

Learn how to evolve your quality program into a leading data-driven,
automated quality practice.
Your peers will share their experiences and the critical steps they took to
achieve their goals.

* MAY 25TH 2:00 P.M. EST - COMPLETE PERFORMANCE - IT IS THE TIME TO SHIFT YOUR
PERFORMANCE PARADIGM (NICE)

As companies are redefining their customer experience strategies to face the
growing customer expectations and the digital transformation, they are all
required to refresh their performance approach. NICE Complete Performance
provides a comprehensive set of solutions, enabling them to redefine their
performance paradigm to include the entire elements of the customer journey.

* ON DEMAND - FUTURE-PROOFING YOUR WFM (NICE)

Workforce managers are constantly hit by new challenges and organizational
demands in an increasingly digital world: Near-constant changes to the
forecast and schedule, increased needs from customers, and evolving employee
expectations create an environment where it’s difficult to respond quickly
enough or understand the best possible action to take. In this session, you
will learn how you can deliver accuracy for the business and agility for the
agent while taking into consideration the unique nature of digital channels.

* ON DEMAND - THE NEW ROLE OF NICE QM TO SUPPORT THE NEXT GEN CUSTOMER (NICE)

Is your quality program ready for the digital-first customer? Quality teams
need advanced tools to evaluate not only agent interactions but the blended
digital experience. Join this session and learn how NICE quality management
solutions can transform your program from manual to automated to better
prepare agents for more complex conversations with the next gen customer.

Perfecting Complete Performance ll

PERFECTING COMPLETE PERFORMANCE LL

* MAY 24TH 1:00 P.M. EST - GOING DIGITAL: USING THE POWER OF FEEDBACK TO
ENHANCE CUSTOMER EXPERIENCE (FORRESTER)

Customer service is a key driver of customer experience - and many customer
service journeys start in digital. However, digital channels often fail to
meet user needs. Voice of the Customer programs can help companies understand
and improve customer experiences - in digital channels and across their
customer journey.
Don't miss this session with guest speaker, Forrester senior analyst Colleen
Fazio to learn how to enhance CX with VoC programs.

* MAY 24TH 2:00 P.M. EST - DOING NPS RIGHT WITH HIRERIGHT! (HIRERIGHT)

Once upon a time, there was a company…we’ve all heard that story right? Well
you haven’t heard this one yet. HireRight works globally with companies
around the world, to ensure organizations have the right tools to hire the
right people – from background checks to drug screenings - tied into their
client’s human capital systems to be a seamless partner. To serve their
customers better, HireRight initiated a quality program to survey their
customers, listen and take action to improve. Results are making an immediate
impact to their organization – 21% increase in NPS with their top-tier
clients! This is just one statistic and they get even better. You won’t want
to miss this.

* MAY 24TH 3:00 P.M. EST - START BY LISTENING: LISTEN TO CUSTOMER FEEDBACK TO
IMPROVE THE CUSTOMER EXPERIENCE AND AGENT PERFORMANCE (EVOLENT)

Join the Evolent Health team as they share how listening to customer feedback
improves customer experiences for healthcare partners, providers, and
members. Learn how they use IVR feedback to provide actionable data across
multiple customer segments, to improve agent and operations performance,
training, and recognition. Find out how Evolent is improving first call
resolution (FCR) and satisfaction (CSAT) while preventing provider and member
abrasion.

* MAY 25TH 1:00 P.M. EST - HONEYWELL’S DIGITAL DEEP DIVE: USING FEEDBACK TO
ENHANCE CX (HONEYWELL)

Join the Honeywell team and get new ideas from their programmatic approach to
gathering and acting on digital feedback from channels via e-commerce portal,
chat/chatbots, and email. Learn from their informed approach to enhancing
digital journeys by cross-pollinating surveys with operational data, to gain
deeper insights into customer personas and behavior. Don’t miss this session
– find out how Honeywell is creating a solid customer feedback foundation to
support the global organizations’ successful digital transformation.

* MAY 25TH 2:00 P.M. EST - GROWING WITH GUSTO: RAPID PATH TO BUSINESS OUTCOMES
(GUSTO)

When Gusto began their transition to NICE from TeliOpti (Calabrio) in June
2021, they had 800 agents. Today, they have 2,000. While growing
exponentially, Gusto improved metrics virtually across the board. They have
visibility into their forecasts, have increased accuracy with AI Forecasting,
and can analyze multiple future scenarios with ESP. NICE Workforce Management
(WFM) and Value Realization Services (VRS) have been essential to Gusto's
contact center growth and ability to manage change.

* ON DEMAND - UNLOCK NEW WAYS OF LOOKING AT DATA WITH NICE INTERACTION
ANALYTICS (NICE)

Unlocking data insights is the very foundation for delivering exceptional
customer experiences, optimizing operations, demonstrating compliance and
meeting other initiatives. Join us and learn about NICE’s vision for
analyzing blended digital experiences, operationalizing new AI models and
making analytics accessible to everyone, not just experts.

* ON DEMAND - USING FEEDBACK TO ENSURE PURPOSEFUL DIGITAL TRANSFORMATION (NICE)

Digital transformation is most successful when tied to objectives of creating
better customer and employee experiences. Feedback from customers AND
employees informs purposeful digital transformation, leading to digital
solutions that create better experiences for both audiences that translate to
positive, measurable impacts on business and financial outcomes. In this
session, we will discuss the role of feedback in creating purposeful digital
transformation strategies including:

* The digital journey from customers’ perspectives
* Customers’ and employees’ expectations for digital experiences, channels,
and touchpoints
* Opportunities to embedded feedback opportunities to support continuous
evolution of digital experiences (and other channels as well)
* Contextualizing experiences leveraging feedback and data available about
digital experiences and effectiveness

Reinventing AI

REINVENTING AI

* MAY 24TH 1:00 P.M. EST - TRANSFORMING VOICE OF CUSTOMER AT FIFTH THIRD BANK
WITH NEXIDIA ANALYTICS AND ENLIGHTEN AI (FIFTH THIRD BANK)

Traditional voice of customer programs rely on customer surveys, which only
capture a small sample of an agent and department’s overall performance. Hear
how in 2021, Fifth Third Bank made the switch from traditional surveys to
leveraging Nexidia Analytics Sentiment and Enlighten AI to transform how they
analyze the voice of the customer.

* MAY 24TH 2:00 P.M. EST - KNOW WITHOUT ASKING (SOLERA)

Successful service organizations are first and foremost People-Centric. They
know and understand both their customer and employees. Enlighten AI provides
organizations the data to know people without even asking.

* MAY 24TH 3:00 P.M. EST - AI IN ACTION: MAKING IT REAL IN CONTACT CENTERS
(DMG)

Artificial intelligence (AI) is driving most, if not all, innovation in
contact center solutions and is already making important contributions to
many facets of the service experience. Today, machine learning detects
patterns in massive data sets to identify tasks and activities that can be
handled better with intelligent automation. Speech analytics delivers
valuable insights based on its ability to structure customer conversations
and understand callers wants and needs. Real-time-guidance helps agents
achieve optimal outcomes during the first contact. And predictive behavioral
routing identifies customers’ conversation styles and matches them with the
best-fit agent, just to mention a few current uses of AI. Join this
presentation to learn how AI is being applied today to enhance contact center
performance, and what to expect next.

* MAY 25TH 1:00 P.M. EST - YOUR CXI FUTURE IS BRIGHT WITH ENLIGHTEN AI (NICE)

Artificial Intelligence is rapidly making the entire contact center smarter.
During this session, learn how Enlighten AI, NICE’s native AI ‘brain’
purpose-built for CX, is helping organizations build the right digital
self-service and agent-assisted journeys faster. Grab your favorite pair of
shades and discover AI capabilities like you’ve never seen before.

* MAY 25TH 2:00 P.M. EST - INDUSTRY PRIORITIES AND PERSPECTIVES: A FIRESIDE
CHAT WITH NICE’S CMO AND SHEILA MCGEE SMITH

Today's organizations have come to realize that quality data to drive
analytics and robust AI models is the key to providing frictionless CX. Join
this fireside chat between NICE CMO, Einat Weiss and Sheila McGee-Smith,
Founder & Principal Analyst for McGee-Smith Analytics, as they discuss the
drivers to making the biggest impact in today's customer experience
landscape.

Superior CX with a Superior Cloud Platform

SUPERIOR CX WITH A SUPERIOR CLOUD PLATFORM

* MAY 24TH 1:00 P.M. EST - WINNING THE HEARTS OF CITIZENS AND EMPLOYEES (COUNTY
OF SAN DIEGO)

From cloud, to customer feedback, to employee feedback, to gamification – how
the County of San Diego transformed into a customer-centric organization with
both customers and employees at heart.

* MAY 24TH 2:00 P.M. EST - SIMPLIFYING YOUR CONTACT CENTER WHILE BOOSTING AGENT
PERFORMANCE (ARIZONA STATE UNIVERSITY)

Arizona State University had multiple business units in different Contact
Center environments. Listen to the lessons learned from a CXone user pioneer
Chad Tozer on how they successfully simplified operations and boosted agent
performance.

* MAY 24TH 3:00 P.M. EST - HOW OSCAR HEALTH PROVIDES GREAT CUSTOMER SERVICE
WITH GOOGLE CHROME OS AND NICE CXONE (GOOGLE, OSCAR HEALTH)

With Google Chrome OS and NICE CXone, businesses are able to provide their
agents with the modern tools required to provide excellent service to their
customers. In this discussion with Oscar Health, we’ll learn more about their
deployment of Chrome OS devices and NICE CXone to their call center agents,
and how they can provide their customers with support regardless of where
they may work.

* MAY 25TH 1:00 P.M. EST - TRANSFORMING CUSTOMER EXPERIENCE: A CIO'S
PERSPECTIVE (AVOA)

Organizations across industries need to transform customer experience. Doing
so requires a different way of thinking.

* MAY 25TH 2:00 P.M. EST - USING OCCUPANCY AND WORKING RATE TO DETERMINE
UTILIZATION (PDS, A CONVERGE COMPANY)

How do you know if you are adequately staffed? Utilization is a key factor in
determining proper staffing levels and the appropriate cost to meet your SLAs
and Margin Goals. There are many ways to evaluate or measure utilization
depending on your role, market, etc. Still, today we will discuss what it
means to use Working Rate and Occupancy utilizing both Pre Built, and Custom
reports.

* ON DEMAND - RECORDING TRANSFORMATION FROM ON-PREM TO CXONE (NICE)

NICE is proud to present a simple new solution that will enable your
organization to connect to CXone. Thousands of the world’s leading
organizations are already using CXone business applications to deliver
frictionless experiences through smart, connected customer journeys. Starting
now, your on-prem telephony and recording infrastructure will no longer
prevent you from being able to do this too. With NICE’s multipath approach
for connecting to CXone, you can migrate to the cloud gradually and safely
through two new flexible options, which we will introduce during the session.

* ON DEMAND - WHAT’S THE SECRET TO A SUCCESSFUL CONTACT CENTER TRANSFORMATION?
(ATOS)

Embracing hybrid work models, improving the advisor experience, workforce
planning, business re-invention, replacing legacy outdated technology to
deliver the required omni-channel customer experience. Hear from 2 of Atos
Unify’s leading clients on their transformation journey and learn what are
the key elements to achieve a successful outcome.

Cloudifying Communication Compliance

CLOUDIFYING COMMUNICATION COMPLIANCE

* MAY 24TH 1:00 P.M. EST - 2022 COMPLIANCE MEGATRENDS ROUNDTABLE: CLOUD, AI,
ESG

The past year has been a wild ride for financial compliance, and 2022 appears
to have even more twists and turns in store. In this compliance megatrends
roundtable, experts from top financial services firms join NICE to examine
the biggest technology trends and cultural shifts impacting communications
compliance, including Cloud, AI, and ESG.

* MAY 24TH 2:00 P.M. EST - PLAYING NICE IN THE SANDBOX: ENSURING COMPLIANCE
RECORDING & SURVEILLANCE WORK TOGETHER

Recording of voice, video, chat, and more, is required for compliance. But
for financial services firms subject to regulations, captured interactions
are essential for surveillance too. In this session, we’ll explore why a
fully integrated end-to-end approach to cloud compliance that bridges
communications capture and surveillance is best. We’ll also demonstrate how
NICE’s AI-powered holistic surveillance solution, SURVEIL-X, can analyze all
types of communications captured by NTR-X (voice, video, chat and more) to
proactively detect market abuse and conduct risk.

* MAY 24TH 3:00 P.M. EST - 5 WAYS TO SLASH YOUR RECORDING ESTATE TCO WITH NEXT
GENERATION COMPLIANCE RECORDING

While compliance recording is a necessary cost, it doesn’t have to break the
budget. In this session we’ll show you 5 ways you can reduce the costs of
your firm's recording estate by stepping up to next-generation compliance
recording. For example, by simply upgrading from NTR to NTR-X you can
significantly decrease your server footprint and associated costs, and
depending on your firm’s size, save millions of dollars annually. Move your
compliance recording to a fully managed Software as a Service solution in the
cloud for even greater efficiency gains. Learn how in this session.

* MAY 25TH 1:00 P.M. EST - COMPLIANCE RECORDING FOR TODAY’S HYBRID WORKING
WORLD

Digital transformation and hybrid working are giving regulated employees more
ways to communicate – traditional methods (desktop phones, turrets), mobile
phones, and unified communications. But this newfound flexibility introduces
another complexity – how to record all of these modalities? Not recording
increases your regulatory risk. Recording on multiple cloud or on-premise
systems increases your costs. Join NICE and our valued partners to learn
about an all-in-one approach to compliance recording, monitoring and
surveillance that can help you reduce your regulatory risk and compliance
costs.

* MAY 25TH 2:00 P.M. EST - CLOUD-FIRST: THE NEW APPROACH TO COMPLIANCE

2021 heralded a mind-shift in how financial services firms view the cloud.
Whereas before ‘cloud’ wasn’t even part of discussions, now nearly all
regulated financial services firms are taking a cloud-first approach. There
has been a significant shift is the willingness of firms to look at consuming
a service rather than simply deploying a technology they manage themselves.
Evolving regulator views toward cloud are moving the needle too. In this
session we’ll examine the many ways your firm can ensure complete compliance
assurance by moving compliance recording to the cloud.