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https://dodcio.defense.gov/Library/ITSM/
Submission: On April 04 via manual from US — Scanned from DE
Submission: On April 04 via manual from US — Scanned from DE
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<a href="http://dodcio.defense.gov/">Home
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<a href="http://dodcio.defense.gov/About-DoD-CIO/" aria-expanded="false">About DoD CIO<span class="fa fa-sm fa-angle-down"></span>
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<a href="http://dodcio.defense.gov/In-the-News/">In the News
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<a href="http://dodcio.defense.gov/Library/">Library
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<h2 class="header headerBlue paneWidth"><span id="dnn_ctr86283_dnnTITLE_titleLabel" class="headerText">DoD INFORMATION TECHNOLOGY SERVICE MANAGEMENT (ITSM)</span>
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<p> </p>
</td>
<td>DoD ITSM is a set of specialized organizational capabilities to manage information technology (IT) services through a set of defined, repeatable, measurable, implemented, and integrated processes that control the
quality, performance, and reliability of the services (DoD Instruction 8440.01). It applies to all IT services – from simple web services to complex infrastructure – and applies at all organizational levels – from the
installation level to the DoD enterprise level.</td>
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<li><a href="http://www.dtic.mil/whs/directives/corres/pdf/844001p.pdf" target="_blank">DoD Instruction 8440.01</a>
</li>
<li><a href="/Portals/0/Documents/DESMF%20EDITION%20III%20Signed%20June2016.pdf" target="_blank"><span>Defense Enterprise Service Management Framework (DESMF), Edition III </span></a>
</li>
<li><a href="https://www.milsuite.mil/wiki/DoD_IT_Service_Management_Community_of_Practice" target="_blank">DoD ITSM Community of Practice (CoP) Site</a> (<span style="color: #ff0000;">DoD CAC Required</span>) </li>
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DOD INFORMATION TECHNOLOGY SERVICE MANAGEMENT (ITSM)
DoD ITSM is a set of specialized organizational capabilities to manage
information technology (IT) services through a set of defined, repeatable,
measurable, implemented, and integrated processes that control the quality,
performance, and reliability of the services (DoD Instruction 8440.01). It
applies to all IT services – from simple web services to complex infrastructure
– and applies at all organizational levels – from the installation level to the
DoD enterprise level.
DOD ITSM LIBRARY
DoD Instruction 8440.01 Defense Enterprise Service Management Framework
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