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Important changes to your BT
Service ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌

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Hello Marco,

 

 

We wanted to remind you that from 31 March 2024, the price of your services will
increase by £5.57 a month. This is in-line with your terms and conditions, which
are linked to inflation. We’ve put the details of all the changes in a table
below for you.

We know that your home relies on a brilliant connection to keep everyone and
everything connected. That’s why we’re constantly evolving to offer you the best
possible products, services and value.

 

 

We want to make sure you’re aware of all the options available to you. To review
your current package and discuss other options, please click here.

 

 

The following standard prices are changing on 31 March 2024:

 

 

BT Landline and BT Mobile calls and services (including most rental and call
prices and the cost of calling or texts to EU countries) will increase on or
after 31 March each year from March 2024 by CPI +3.9%. For details of all prices
that are increasing, click here and head to pages 2 and 3.

 

 

Breakdown of price increase by product:

 

 


Out of contract Monthly
Increase

Home Connection Broadband Package £5.57

 



 

Total change to your bill £5.57

 

 

This is a 7.9% increase, which is in line with the 4% CPI rate of inflation
published in January, plus 3.9%

 

 

Why your bill after 31 March will look different

 

 

Our new prices take effect on 31 March, so on your next bill after this date,
you’ll see a refund for any charges between 31 March and your next bill date.
You’ll also see that we’ve re-charged you at the new rate for those same days.
This is because we charge you for the month ahead instead of the one just gone.
For more information please click here.

 

 

If you have any questions or want to know more, click here to go to our help and
information pages. You can also find support if you’re struggling to pay your
bills.

This information is based on the services you had on 30 January 2024. If you’ve
changed anything since then click here. If you've got other services that aren’t
showing here, don’t worry, it means those prices aren’t changing.

 

 

What happens next?

 

 

You don’t have to do anything. All out-of-contract services are outside of
minimum terms, so you can cancel them whenever you want without paying early
termination charges.

We’d hate to say goodbye. If you decide to cancel you’ll still be charged during
your notice period, but you won’t be charged for any price increase during this
time.

 

 

Thanks for choosing us
BT

 

   

Terms and Conditions

Getting in touch
Feedback or questions? Visit our Contact us page. (Don't reply to this email, we
won't see it.)

Staying in the loop
Add BT@updates.bt.com to your address book to make sure our emails always get to
your inbox.

How do we use your personal information?
You can find details about how we use your personal information by visiting our
privacy policy.

Protecting yourself online
We'll never send you emails asking for your personal information. Find out more
on our phishing page. All information was correct on the date we sent this
email. We're sending this email to the address marco.mallus@hicargo.com we have
registered for you to receive promotional messages about your BT products or
services. British Telecommunications plc is registered in England and Wales
company number 01800000. Registered office: 1 Braham Street, London, UK, E1 8EE.