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@jeffrydenman/TikTok Diego Thomazini/ShutterStock (Licensed)


‘IT’S A VERY SOPHISTICATED SCAM’: BANK OF AMERICA, CHASE CUSTOMER WARNS OF NEW
ZELLE SCAM AFTER ALMOST FALLING FOR IT HIMSELF


'THIS IS WHY I DON’T ANSWER THE PHONE ANYMORE'

 

Melody Heald

Trending

Posted on Jan 6, 2024   Updated on Jan 6, 2024, 3:32 pm CST

Scammers are becoming more clever, finding new and elaborate ways to steal your
money. A man issued a public service announcement about a new Zelle scam after
he almost fell victim to it.

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TikTok user Jeffry Denman (@jeffrydenman) revealed how he received a phone call
from a 1-800 number from a woman named Gloria posing as an employee from Bank of
America. From there, she claimed that his account had been “compromised.”

Denman explains, “Someone had used my phone number to access my Zelle account to
transfer money to create a checking account through Bank of America to transfer
the money to themselves and then close the account immediately.” To stop this,
Gloria told the content creator he had to confirm his identity.



However, something prevented Denman from doing this: Casey from Chase Bank.
After relaying the incident to the Chase employee, they told the content
creator, “This sounds very much like a scam, but it’s a very sophisticated
scam.”

“This is what you need to watch out for: They can make their number look like
Bank of America,” Denman explained. After he hung up on the scammer, he called
Bank of America. The scammer somehow had the same number as Bank of America. 

While at both Chase and Bank of America, the scammer was calling him. At Bank of
America, the employee confirmed the number the scammer was using was theirs. In
addition, the content creator warned his followers to “watch themselves”
regardless of how “kind” and “compassionate” the scammer sounds. Moreover, he
advised his followers if they were being scammed to go to the branch of the bank
the scammer was using and talk to one of the workers. Secondly, don’t believe
the scammer if they urge you not to access your account. 

“No one should ever tell you, especially a bank person, not to log into your
account,” he said. “That’s a bunch of bullsh*t.”

> 

The Daily Dot reached out to Denman via TikTok comment and Bank of America via
press email. The video racked up over 1.3 million views. In the comments,
viewers said don’t take calls from unknown numbers.

“This is why I don’t answer the phone anymore,” one viewer said.

“I don’t speak to anyone that I don’t know on the phone,”  a second remarked.

In addition, some warned of other red flags to keep an eye out for.

“Banks will usually never call you. And if they do just say I’ll call you back
using the number on the back of my debit card,” one user shared.

“if a bank or anything calls YOU with a concern. Hang up! then YOU CALL your
bank from the app directly!” a second warned.



Even one viewer had a similar experience, “Same exact happened to me with
Citibank and Zelle! I went to the branch! The branch was even believing it at
first!”

In a follow-up video, Denman answered questions viewers had. The content creator
never gave out any personal information, including account numbers. Next, he
explained how the scam worked. “There are these transactions that have occurred.
The transactions have ID numbers. You are supposed to confirm the ID numbers,”
he said. “The transaction ID numbers are the thing that become the amount that
you send them. That’s what I was having to confirm.” Furthermore, during the
incident, Denman clarified he locked his Chase account and hung up as soon as
the red flags went off.

> 

Indeed, banks don’t call customers for personal information. “Always remember
that your bank won’t call you asking for any personal information. [Scammers
will] tell an alarming story to pressure you to act quickly, but their ultimate
goal is to get you to give them personal or financial information or have you
send money before you have time to think about it,” per Bank of America.

Share this article
 * 
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*First Published: Jan 6, 2024, 7:00 pm CST

MELODY HEALD

Melody Heald is a culture writer. Her work can be found in Glitter Magazine,
BUST Magazine, and more.



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