epicefm.ups.com
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URL:
https://epicefm.ups.com/se/0949B59403BF9C5108DD058005F3D4080A/lang/en-US
Submission: On November 15 via manual from US — Scanned from US
Submission: On November 15 via manual from US — Scanned from US
Form analysis 1 forms found in the DOM
POST /se/0949B59403BF9C5108DD058005F3D4080A
<form class="form-horizontal" role="form" action="/se/0949B59403BF9C5108DD058005F3D4080A" method="post" enctype="multipart/form-data" onsubmit="return ProcessPage();" novalidate="">
<script>
document.documentElement.className += " js";
</script>
<link rel="icon" href="https://epicefm.inside.ups.com/favicon.ico">
<div class="page-content page-bg-image page-bg-color theme theme-framed-banner">
<div class="banner accent1">
<div class="container-fluid frame">
<div class="row">
<div class="col-md-10 col-md-offset-1">
<h1 id="S1" class="section-heading">
<b>How was your experience?</b>
</h1>
<p class="text-block" id="T4" tabindex="0"><b>Thank you for participating in our customer experience survey. Please answer the following questions. </b></p><!--Q2_START-->
<fieldset id="Q2_WRAPPER" class="question chooseone list">
<legend id="Q2_LEGEND" class="sr-only">
</legend><span id="Q2_QUESTION_TEXT"><a id="Q2_HEADING" class="question-heading anchor"></a><span class="question-text"><b>Is this the first time you have contacted UPS about this issue?</b></span></span>
<div class="response-area" role="radiogroup" aria-labelledby="Q2_QUESTION_TEXT">
<ol class="response-set">
<li id="Q2C1" class="response select-area"><input type="radio" name="Q2" value="1" id="Q2_1" role="radio" aria-checked="false"><label for="Q2_1" class="choice-text">Yes</label></li>
<li id="Q2C2" class="response select-area"><input type="radio" name="Q2" value="2" id="Q2_2" role="radio" aria-checked="false"><label for="Q2_2" class="choice-text">No</label></li>
</ol>
</div>
<div id="Q2ReqAns" tabindex="0" class="alert alert-danger validation-message" role="alert" style="display:none;"> Please answer the question before continuing. </div>
</fieldset><!--Q2_END-->
<!--Q3_START-->
<fieldset id="Q3_WRAPPER" class="question chooseone list">
<legend id="Q3_LEGEND" class="sr-only">
</legend><span id="Q3_QUESTION_TEXT"><a id="Q3_HEADING" class="question-heading anchor"></a><span class="question-text"><b>Did the agent resolve your issue during this interaction?</b></span></span>
<div class="response-area" role="radiogroup" aria-labelledby="Q3_QUESTION_TEXT">
<ol class="response-set">
<li id="Q3C1" class="response select-area"><input type="radio" name="Q3" value="1" id="Q3_1" role="radio" aria-checked="false"><label for="Q3_1" class="choice-text">Yes</label></li>
<li id="Q3C2" class="response select-area"><input type="radio" name="Q3" value="2" id="Q3_2" role="radio" aria-checked="false"><label for="Q3_2" class="choice-text">No</label></li>
</ol>
</div>
<div id="Q3ReqAns" tabindex="0" class="alert alert-danger validation-message" role="alert" style="display:none;"> Please answer the question before continuing. </div>
</fieldset><!--Q3_END-->
<!--Q4_START-->
<fieldset id="Q4_WRAPPER" class="question chooseone list" style="display: none;">
<legend id="Q4_LEGEND" class="sr-only">
</legend><span id="Q4_QUESTION_TEXT"><a id="Q4_HEADING" class="question-heading anchor"></a><span class="question-text"><b>How easy was it to interact with UPS? <vbr><br></vbr></b></span></span>
<div class="response-area" role="radiogroup" aria-labelledby="Q4_QUESTION_TEXT">
<ol class="response-set">
<li id="Q4C1" class="response select-area"><input type="radio" name="Q4" value="1" id="Q4_1" role="radio" aria-checked="false"><label for="Q4_1" class="choice-text">1 <br> Extremely difficult</label></li>
<li id="Q4C2" class="response select-area"><input type="radio" name="Q4" value="2" id="Q4_2" role="radio" aria-checked="false"><label for="Q4_2" class="choice-text">2</label></li>
<li id="Q4C3" class="response select-area"><input type="radio" name="Q4" value="3" id="Q4_3" role="radio" aria-checked="false"><label for="Q4_3" class="choice-text">3</label></li>
<li id="Q4C4" class="response select-area"><input type="radio" name="Q4" value="4" id="Q4_4" role="radio" aria-checked="false"><label for="Q4_4" class="choice-text">4</label></li>
<li id="Q4C5" class="response select-area"><input type="radio" name="Q4" value="5" id="Q4_5" role="radio" aria-checked="false"><label for="Q4_5" class="choice-text">5</label></li>
<li id="Q4C6" class="response select-area"><input type="radio" name="Q4" value="6" id="Q4_6" role="radio" aria-checked="false"><label for="Q4_6" class="choice-text">6</label></li>
<li id="Q4C7" class="response select-area"><input type="radio" name="Q4" value="7" id="Q4_7" role="radio" aria-checked="false"><label for="Q4_7" class="choice-text">7 <br>Extremely easy</label></li>
</ol>
</div>
<script>
renderTableRowQuestion('Q4')
</script>
</fieldset><!--Q4_SKIN_START-->
<fieldset id="Q4_SKIN_WRAPPER" class="question chooseone vt_skin_tablerow">
<legend id="Q4_SKIN_LEGEND" class="sr-only"></legend>
<span id="Q4_SKIN_QUESTION_TEXT" class="sr-only">Q4. <b>How easy was it to interact with UPS? <vbr><br></vbr></b>.</span>
<a class="question-heading anchor" id="Q4_SKIN_HEADING"></a><span class="question-text"><b>How easy was it to interact with UPS? <vbr><br></vbr></b></span>
<div class="response-area" role="radiogroup" aria-labelledby="Q4_SKIN_QUESTION_TEXT">
<table class="response-set table table-responsive">
<tbody>
<tr>
</tr>
<tr class="choices-container">
<td id="Q4_SKIN_C1_A" class="response response-top select-area"><label class="choice-text" for="Q4_SKIN_1"><span class="text-border-check"></span>1 <br> Extremely difficult</label></td>
<td id="Q4_SKIN_C2_A" class="response response-top select-area"><label class="choice-text" for="Q4_SKIN_2">2</label></td>
<td id="Q4_SKIN_C3_A" class="response response-top select-area"><label class="choice-text" for="Q4_SKIN_3">3</label></td>
<td id="Q4_SKIN_C4_A" class="response response-top select-area"><label class="choice-text" for="Q4_SKIN_4">4</label></td>
<td id="Q4_SKIN_C5_A" class="response response-top select-area"><label class="choice-text" for="Q4_SKIN_5">5</label></td>
<td id="Q4_SKIN_C6_A" class="response response-top select-area"><label class="choice-text" for="Q4_SKIN_6">6</label></td>
<td id="Q4_SKIN_C7_A" class="response response-top select-area"><label class="choice-text" for="Q4_SKIN_7">7 <br>Extremely easy<span class="text-border-check"></span></label></td>
</tr>
<tr>
<td id="Q4_SKIN_C1_B" class="response response-bottom select-area"><input type="radio" name="Q4_SKIN" value="1" id="Q4_SKIN_1" role="radio" aria-checked="false"><i class="input-radio"></i></td>
<td id="Q4_SKIN_C2_B" class="response response-bottom select-area"><input type="radio" name="Q4_SKIN" value="2" id="Q4_SKIN_2" role="radio" aria-checked="false"><i class="input-radio"></i></td>
<td id="Q4_SKIN_C3_B" class="response response-bottom select-area"><input type="radio" name="Q4_SKIN" value="3" id="Q4_SKIN_3" role="radio" aria-checked="false"><i class="input-radio"></i></td>
<td id="Q4_SKIN_C4_B" class="response response-bottom select-area"><input type="radio" name="Q4_SKIN" value="4" id="Q4_SKIN_4" role="radio" aria-checked="false"><i class="input-radio"></i></td>
<td id="Q4_SKIN_C5_B" class="response response-bottom select-area"><input type="radio" name="Q4_SKIN" value="5" id="Q4_SKIN_5" role="radio" aria-checked="false"><i class="input-radio"></i></td>
<td id="Q4_SKIN_C6_B" class="response response-bottom select-area"><input type="radio" name="Q4_SKIN" value="6" id="Q4_SKIN_6" role="radio" aria-checked="false"><i class="input-radio"></i></td>
<td id="Q4_SKIN_C7_B" class="response response-bottom select-area"><input type="radio" name="Q4_SKIN" value="7" id="Q4_SKIN_7" role="radio" aria-checked="false"><i class="input-radio"></i></td>
</tr>
</tbody>
</table>
</div>
<div id="Q4ReqAns" tabindex="0" class="alert alert-danger validation-message" role="alert" style="display:none;"> Please answer the question before continuing. </div>
</fieldset>
<!--Q4_SKIN_END-->
<!--Q4_END-->
<!--Q11_START-->
<fieldset id="Q11_WRAPPER" class="question chooseone list" style="display: none;">
<legend id="Q11_LEGEND" class="sr-only">
</legend><span id="Q11_QUESTION_TEXT"><a id="Q11_HEADING" class="question-heading anchor"></a><span class="question-text"><b>How likely are you to recommend UPS to a friend or family member? <vbr><br></vbr></b></span></span>
<div class="response-area" role="radiogroup" aria-labelledby="Q11_QUESTION_TEXT">
<ol class="response-set">
<li id="Q11C1" class="response select-area"><input type="radio" name="Q11" value="1" id="Q11_1" role="radio" aria-checked="false"><label for="Q11_1" class="choice-text">1 <br> Not at all likely</label></li>
<li id="Q11C2" class="response select-area"><input type="radio" name="Q11" value="2" id="Q11_2" role="radio" aria-checked="false"><label for="Q11_2" class="choice-text">2</label></li>
<li id="Q11C3" class="response select-area"><input type="radio" name="Q11" value="3" id="Q11_3" role="radio" aria-checked="false"><label for="Q11_3" class="choice-text">3</label></li>
<li id="Q11C4" class="response select-area"><input type="radio" name="Q11" value="4" id="Q11_4" role="radio" aria-checked="false"><label for="Q11_4" class="choice-text">4</label></li>
<li id="Q11C5" class="response select-area"><input type="radio" name="Q11" value="5" id="Q11_5" role="radio" aria-checked="false"><label for="Q11_5" class="choice-text">5</label></li>
<li id="Q11C6" class="response select-area"><input type="radio" name="Q11" value="6" id="Q11_6" role="radio" aria-checked="false"><label for="Q11_6" class="choice-text">6</label></li>
<li id="Q11C7" class="response select-area"><input type="radio" name="Q11" value="7" id="Q11_7" role="radio" aria-checked="false"><label for="Q11_7" class="choice-text">7 <br> Extremely likely</label></li>
</ol>
</div>
<script>
renderTableRowQuestion('Q11')
</script>
</fieldset><!--Q11_SKIN_START-->
<fieldset id="Q11_SKIN_WRAPPER" class="question chooseone vt_skin_tablerow">
<legend id="Q11_SKIN_LEGEND" class="sr-only"></legend>
<span id="Q11_SKIN_QUESTION_TEXT" class="sr-only">Q11. <b>How likely are you to recommend UPS to a friend or family member? <vbr><br></vbr></b>.</span>
<a class="question-heading anchor" id="Q11_SKIN_HEADING"></a><span class="question-text"><b>How likely are you to recommend UPS to a friend or family member? <vbr><br></vbr></b></span>
<div class="response-area" role="radiogroup" aria-labelledby="Q11_SKIN_QUESTION_TEXT">
<table class="response-set table table-responsive">
<tbody>
<tr>
</tr>
<tr class="choices-container">
<td id="Q11_SKIN_C1_A" class="response response-top select-area"><label class="choice-text" for="Q11_SKIN_1"><span class="text-border-check"></span>1 <br> Not at all likely</label></td>
<td id="Q11_SKIN_C2_A" class="response response-top select-area"><label class="choice-text" for="Q11_SKIN_2">2</label></td>
<td id="Q11_SKIN_C3_A" class="response response-top select-area"><label class="choice-text" for="Q11_SKIN_3">3</label></td>
<td id="Q11_SKIN_C4_A" class="response response-top select-area"><label class="choice-text" for="Q11_SKIN_4">4</label></td>
<td id="Q11_SKIN_C5_A" class="response response-top select-area"><label class="choice-text" for="Q11_SKIN_5">5</label></td>
<td id="Q11_SKIN_C6_A" class="response response-top select-area"><label class="choice-text" for="Q11_SKIN_6">6</label></td>
<td id="Q11_SKIN_C7_A" class="response response-top select-area"><label class="choice-text" for="Q11_SKIN_7">7 <br> Extremely likely<span class="text-border-check"></span></label></td>
</tr>
<tr>
<td id="Q11_SKIN_C1_B" class="response response-bottom select-area"><input type="radio" name="Q11_SKIN" value="1" id="Q11_SKIN_1" role="radio" aria-checked="false"><i class="input-radio"></i></td>
<td id="Q11_SKIN_C2_B" class="response response-bottom select-area"><input type="radio" name="Q11_SKIN" value="2" id="Q11_SKIN_2" role="radio" aria-checked="false"><i class="input-radio"></i></td>
<td id="Q11_SKIN_C3_B" class="response response-bottom select-area"><input type="radio" name="Q11_SKIN" value="3" id="Q11_SKIN_3" role="radio" aria-checked="false"><i class="input-radio"></i></td>
<td id="Q11_SKIN_C4_B" class="response response-bottom select-area"><input type="radio" name="Q11_SKIN" value="4" id="Q11_SKIN_4" role="radio" aria-checked="false"><i class="input-radio"></i></td>
<td id="Q11_SKIN_C5_B" class="response response-bottom select-area"><input type="radio" name="Q11_SKIN" value="5" id="Q11_SKIN_5" role="radio" aria-checked="false"><i class="input-radio"></i></td>
<td id="Q11_SKIN_C6_B" class="response response-bottom select-area"><input type="radio" name="Q11_SKIN" value="6" id="Q11_SKIN_6" role="radio" aria-checked="false"><i class="input-radio"></i></td>
<td id="Q11_SKIN_C7_B" class="response response-bottom select-area"><input type="radio" name="Q11_SKIN" value="7" id="Q11_SKIN_7" role="radio" aria-checked="false"><i class="input-radio"></i></td>
</tr>
</tbody>
</table>
</div>
<div id="Q11ReqAns" tabindex="0" class="alert alert-danger validation-message" role="alert" style="display:none;"> Please answer the question before continuing. </div>
</fieldset>
<!--Q11_SKIN_END-->
<!--Q11_END-->
<!--Q12_START-->
<fieldset id="Q12_WRAPPER" class="question essay">
<legend id="Q12_LEGEND" class="sr-only">
<label for="Q12"></label>
</legend><span id="Q12_QUESTION_TEXT"><a id="Q12_HEADING" class="question-heading anchor"></a><label for="Q12" class="question-text"><b>Please let us know why you provided these scores.</b></label></span>
<div class="response-set">
<div class="field-wrapper">
<textarea class="form-control" name="Q12" id="Q12" rows="3" role="textbox" aria-multiline="true" placeholder="Please do not include any personal or sensitive data"></textarea>
<div class="form-control-static">
<p id="Q12_CHARACTERSLEFTNOJS" class="character-counter text-right" tabindex="0" style="display: none;">Character limit: 1500.</p>
<p id="Q12_CHARACTERSLEFT" class="character-counter text-right" tabindex="0" style="">1500 characters left.</p>
<script>
essayCharactersCounter.showEssayCharactersCounter('Q12', 1500)
</script>
</div>
</div>
</div>
<div id="Q12CharactersMaxLength" tabindex="0" class="alert alert-danger validation-message" role="alert" style="display:none;"> No more than 1500 characters allowed (%2 entered). </div>
</fieldset><!--Q12_END-->
<script>
$('#Q12').keyup(function() {
$(this).val($(this).val().replace(/\r?\n/gi, ''));
});
</script><!--Q13_START-->
<fieldset id="Q13_WRAPPER" class="hidden">
<input type="hidden" name="Q13_1" id="Q13_1" value="0">
</fieldset><!--Q13_END-->
<input type="hidden" id="CurrentPageId" name="CurrentPageId" value="1"><input type="hidden" id="SurveyId" name="SurveyId" value="0949B59403BF9C5108DD058005F3D4080A"><input type="hidden" id="SessionKey" name="SessionKey"
value="d15535cb-ad73-49bf-9a25-902d95e985c7_1909512955">
</div>
</div>
<div class="row">
<div class="col-xs-6 col-xs-offset-3 col-md-4 col-md-offset-4">
<div class="progress progress-incomplete-color" id="PB_1">
<div class="progress-bar progress-complete-color" role="progressbar" tabindex="0" aria-valuenow="100" aria-valuemin="0" aria-valuemax="100" style="width:100%;">
<span class="sr-only">100% Complete</span>
</div>
</div>
</div>
</div>
<div class="row">
<div class="col-md-10 col-md-offset-1">
<p id="BA"><input id="BN" type="submit" name="submit" class="btn btn-primary button-text button-next" role="button" value="Submit Survey"></p>
</div>
</div>
<div class="row">
<div class="col-md-10 col-md-offset-1 text-center">
<small id="TL1" class="tagline perseus-link"> Powered by Verint: Publish your own <a href="https://www.verint.com/engagement/our-offerings/solutions/voice-of-the-customer/" target="_blank">web survey</a> today </small>
</div>
</div>
</div>
</div>
</div>
</form>Text Content
HOW WAS YOUR EXPERIENCE?
Thank you for participating in our customer experience survey. Please answer the
following questions.
Is this the first time you have contacted UPS about this issue?
1. Yes
2. No
Please answer the question before continuing.
Did the agent resolve your issue during this interaction?
1. Yes
2. No
Please answer the question before continuing.
How easy was it to interact with UPS?
1. 1
Extremely difficult
2. 2
3. 3
4. 4
5. 5
6. 6
7. 7
Extremely easy
Q4. <b>How easy was it to interact with UPS? <vbr><br></vbr></b>. How easy was
it to interact with UPS?
1
Extremely difficult 2 3 4 5 6 7
Extremely easy
Please answer the question before continuing.
How likely are you to recommend UPS to a friend or family member?
1. 1
Not at all likely
2. 2
3. 3
4. 4
5. 5
6. 6
7. 7
Extremely likely
Q11. <b>How likely are you to recommend UPS to a friend or family member?
<vbr><br></vbr></b>. How likely are you to recommend UPS to a friend or family
member?
1
Not at all likely 2 3 4 5 6 7
Extremely likely
Please answer the question before continuing.
Please let us know why you provided these scores.
Character limit: 1500.
1500 characters left.
No more than 1500 characters allowed (%2 entered).
100% Complete
Powered by Verint: Publish your own web survey today