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Text Content

WE'RE HERE TO HELP.

 


DON'T WORRY, THE VALUE OF YOUR TICKET IS SAFE IF YOUR FLIGHT IS CANCELED.

 

For now you can either:

 

 1. Wait and call when you're ready to rebook. (You'll be able to apply the
    value of your ticket and seats to a new trip.)

     

 2. Request a refund, or check the status of your request.

 

Coronavirus travel updates >>

 

If you canceled within 24 hours of booking and at least 2 days before departure,
we'll process your refund automatically.

 

Refunds


WE'RE PROCESSING A HIGH VOLUME OF REFUND REQUESTS


Keep in mind:

 * Not all tickets are eligible for a refund.
 * Allow 7 business days for your refund if you paid by credit card.
 * Our coronavirus travel updates page has the latest information about refunds.


Coronavirus travel updates


You can check your refund status on this page anytime.

 * 


 * Refunds - Start Over

Help


--------------------------------------------------------------------------------


IMPORTANT REFUND NOTICE

Please note that separate refund requests must be submitted for each product for
which you would like to request a refund. See instructions for submitting a
refund request below.





PAPER TICKET NOTICE


Refund requests for paper tickets may be submitted on this website, however you
will be required to mail in your original coupons to American Airlines at the
address below before your request can be processed.


For Regular Mail:
American Airlines
Attention: Passenger Refunds
4000 E. Sky Harbor Blvd.
Phoenix, AZ 85034

 * Request a Refund




Simply enter your ticket number and passenger last name and go! We'll look up
your ticket and advise you of your refund eligibility and options. Refund
requests must be submitted individually for each ticket in a record locator.
Please note that as a part of the process for requesting a refund, you must also
cancel the reservation for the applicable passenger(s). This may be done in the
My Reservations section of AA.com.




Ticket Number Passenger Last Name








CHECK YOUR REFUND STATUS

You can also check the status of your refund online.













TICKETS ISSUED WITH AADVANTAGE MILES

If you have an AAdvantage Award ticket, do not use this form for refunds. To
reinstate mileage from AAdvantage Award tickets, please visit the AAdvantage
section of AA.com or call 1-800-882-8880.









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Feedback
closeLocating your ticket number

BOARDING PASSES

We have a few different types of paper tickets. Please see examples below.

RECEIPT RECEIVED BY EMAIL

On an email receipt, the airline code and ticket number is located in the middle
of the page.