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Submission: On December 16 via manual from CZ — Scanned from CA
Submission: On December 16 via manual from CZ — Scanned from CA
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Docusign 2024 Release 3 Is Live! Discover the New Capabilities
5 days ago
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ESIGNATURE
Have Docusign eSignature questions? Find answers here!
* 5,126 Topics
* 15,735 Replies
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5126 Topics
Recently Active
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Newest First
H
Houseoframos12Newcomer
asked in eSignature
verify forged Document
I was signed up to a loan contract I never actually signed. The finance company
are refusing to give me certain docs pertaining to the loan. On the loan
agreement they did send, it is docusigned. It has an envelope ID, but should
there be an IP address to track location or how can I prove it is a forged doc?
0
9717
A
2 months ago
N
nomadkNewcomer
asked in eSignature
How to fix faulty security questions?
I’ve been sent documents to sign and twice failed the security questions (and
therefore cannot sign) because they are not accurate. Is there a way to fix
this? I’ve notified the sender of the documents but this is super frustrating.
Is this a credit history issue? Where do they get their data? Examples: 1.Asking
me what other names I have ever gone by. None of the options were accurate. One
was a misspelling of my legal first name and I’m guessing that’s what it wanted
me to pick. 2 Asking my college major. My major was not listed. However,
“Humanities” was and I’m guessing that was what the system wanted me to pick.
0
20
N
4 hours ago
L
luciano.netoNewcomer
asked in eSignature
Download links Docusign PKI
Hello, Where can I find the Docusign PKI for Chrome/Firefox and .exe for Windows
download links? I searched and found this link
https://docusign.my.site.com/s/document-item?language=en_US&bundleId=yca1573855023892&topicId=ssc1607618442391.html&_LANG=enus
but these are just the instructions, there is no link. Regards!
0
222
1 day ago
B
blueberryhutchNewcomer
asked in eSignature
make changes to a partially signed document without triggering re-signing
Hello I have a partially signed document. 2 out of 4 have signed I would like to
make changes in the doc, in the means that the 2 remaining ones need to also
sign at an additional place where the 2 that already have signed added there an
extra signature. If I go into editing, correction mode, I could do that but Im
afraid if such changes would trigger that the 2 that already have signed, will
receive the document again to repeat and sign again? Can someone confirm if I do
not make changes applied to the 2 users that have already signed, that the other
changes wont trigger them to sign again. Many thanks
0
132
1 day ago
N
Nina ApoleNewcomer
asked in eSignature
Not receving a CC of a compeleted document
Hi, I have been CC’d on several completed documents but was not able to receive
a copy. Please help me figure our what went wrong? or how to solve this. Best,
Nina
0
122
1 day ago
P
ptyoungNewcomer
asked in eSignature
Multiple comments fields within a template
I have created a template with multiple comment fields. When I upload multiple
documents to the template, the comments are not saving distinctly. If I make a
comment on document 1 comment field one it will save but when I make a comment
in document 2 comment field one the initial comment is then overwritten with the
new comment. Is there a way to make each comment field distinct from another?
0
92
2 days ago
Wendi BarkerNew Voice
asked in eSignature
Withdraw consent
Hello! We currently do not have the box checked to allow recipients to withdraw
their consent if they decline to sign so am thinking they would need to log into
a DocuSign account they crated. Where in the account can is the withdraw consent
found? Can they even withdraw consent this way? Is it possible to restrict
recipients from being allowed to withdraw within DocuSign so the only way they
could is by emailing the Credit Union?
0
152
2 days ago
J
J PlantNewcomer
asked in eSignature
Document formatting issue when using Dynamic Templates/Template Builder, messing
up tabulations.
Hi, New to the forum, have an issue using the Template Builder. I’m wanting to
add customer sender fields to a contract document, company name, address etc and
can add these easily enough. The document however is text heavy and has
paragraphs, bullets and tabulations. When very first loaded in, it looks fine.
As soon as I start in the Template Builder, I loose that formatting and things
become joined and/or our of line. I see mention of flattening/PDF’ng however
unsure how that solves the problem when I’m wanting to add the customer fields
as the Template Builder doesn’t support PDF format. Perhaps I can approach it
differently or am missing another method? Thanks
0
61
2 days ago
K
Kelly.AmottNewcomer
asked in eSignature
Importing from Excel into DocuSign
I received a request\question from a user - “We are working on a project where
we spend weeks and weeks copying information from Excel to DocuSign. We were
hoping there is a better way”. I have a meeting with them to discuss the
particulars but want to get ahead of the question. Is there a better way?
0
345
K
2 days ago
K
Kat0120
posted in eSignature
Moving templates from demo to production environment.
Are there any best practices/advice for moving templates from demo to production
environment?
1
1893
M
2 days ago
D
deb92Newcomer
asked in eSignature
Free edition - Envelope allowance exceeded
Hi, I've had a Free account for over a year (not the 30-day free trial, just the
free account). I have no need to send envelopes, but only to sign. Since
yesterday I get this message when I try to sign any document: The envelope
allowance for the account has been exceeded So far I’ve never experienced any
problem/limitation. I do not send envelopes, but I am the only signer of the
documents I upload, sign and download. I don't understand what the envelope
limit refers to and what the actual limit is. As far as I understood from this
article
(https://support.docusign.com/s/articles/FAQ-Docusign-Envelope-Allowance?language=en_US),
the envelopes I sign myself should not be counted. Thank you in advance for your
support
0
13914
L
2 days ago
Wendi BarkerNew Voice
asked in eSignature
Require recipients to agree to electronic signature each time
Hello everyone! Is there a way that we can force recipients to have to check the
box agreeing to the electronic disclosure every time they receive an envelope. I
am thinking it is the 3rd option below (first time viewing each time the
recipient appears in the signing order) but when I read the description in the
documentation the wording to me wasn’t clear if this will accomplish what we are
wanting.
0
225
2 days ago
M
mkuceraNewcomer
asked in eSignature
present document based on contion
Hi, would it be possible to display a another document to the signer when they
select yes for specific question? So the document will not be displayed by
default but only when selected. I know how to create conditional field but I do
not know how to attach the document to it from the envelope. Thank you in
advance!
0
101
2 days ago
E
esolutionsNewcomer
asked in eSignature
Not able to access signed document
Hi, Last May, I have received a document to my email and signed the same.
However today, when I try to login with that email docusign said I don’t have
any account with that email address. So I created a free account with that emai
and logged in. But I could not see any documents in that login. How to get my
signed document?
0
367
2 days ago
G
gschultzNewcomer
posted in eSignature
Formulas in templates and impediments to advanced use cases
We are running into advanced use cases in which formulas values allow us to use
conditional fields very efficiently. The use of formula fields is introducing
impediments. For every template that has formula fields, the “Recipients can
edit documents” option is locked and cannot be changed. If a template does not
have formula fields, “Recipients can edit documents” option is not locked and
can be changed We are now experiencing an issue in which when we have formula
fields and “Recipients can edit documents” enabled, we get the error “Unable to
create the envelope.” We need the “Recipients can edit documents” enabled to
allow for envelope markup. We have also found that formulas in templates and
subsequently envelopes do not allow us to correct envelopes. As our use cases
become more advanced and formulas allow us to do some things more efficiently,
we are finding DocuSign limitations with formulas in templates are making us
look to alternatives.
0
263
G
2 days ago
B
Binh TranNewcomer
asked in eSignature
Docusign keeps taking user back to login page after attempting to login
A user attempted to login from the Docusign login page. The user entered his
email which takes the user to the next screen and then clicked on ‘Use Company
Login’. Afterward, it just takes the user back to the Docusign login page. Any
idea what is causing this?
0
1083
P
2 days ago
J
JarbitNewcomer
asked in eSignature
customizing a signing order
I’m wondering if anyone has successfully solved for the follow sequence via a
signing order. This is for job offer letters. Recruiter set as viewer sends to
recruiter recruiter views may ask for edits for sender (coordinator) Candidate
set as signer should not send to candidate until coordinator makes any edits
requested by recruiter. would be ok to send automatically if no edits requested,
but this is a nice to have. Currently, our recruiting coordinators are doing
this as a two step process. They send the doc to the recruiter set as a viewer.
The recruiter replies all good or needs edits. Coordinator makes any requested
edits then sends to the candidate set as the signer. Thanks in advance for the
help.
0
163
J
2 days ago
R
RikkeHeesgaardNewcomer
asked in eSignature
Change of date formate does not change in signature date
I have followed the guide to change the date format to YYYY.MM.DD - but it does
not change on the stamp “signed date” field as allocated in the template. Why is
that?
1
76410
L
2 days ago
O
oliviamallyaNewcomer
asked in eSignature
Changing date format of signed document
Is there any way to change the date format of a signed document? I have changed
it on the backend after sending but the signature still has the old format on
the document.
0
1154
L
2 days ago
O
Oli.MNew Voice
asked in eSignature
SIGNATURE_PROVIDER_INVALID_NAME
Dear all, We face an issue in Prod which is not existing in our Sandbox env.
SIGNATURE_PROVIDER_INVALID_NAME The signature provider name specified is not
valid. Invalid signature provider name The name is intesa_tsp_spid_dev Who can
confirm what is the correct name for this signature in Production ? Thank you
olivier
0
51
2 days ago
M
MMohammadNew Voice
asked in eSignature
False mail notifications and entries in history when signer has not clicked into
envelope.
We are experiencing an issue whereby senders are receiving notifications that
recipients have viewed an email, and it is including phantom entries into the
envelope history of this action, when the action has not taken place. Is anyone
else experiencing this? As it is documenting actions by a user which are not
taking place we dont feel that the legality of the envelope history is valid (we
have tested several times and when an envelope is received it is stating that
the envelope has been viewed when the link has not been clicked on). Support
have been no use at all, so hoping some others may have suggestions or at least
acknowledge they may be experiencing the same.
5
13910
M
2 days ago
R
RoseFrequencyNew Voice
asked in eSignature
Sharing Docusign Template Externally
Hello—I created a template in DocuSign for one of our clients that they would
like to use. Is there a way to directly share the template with them through
DocuSign? When I try sharing through DocuSign, I can only share internally. I
tried downloading the template and emailing it to the client, but they do not
have an enterprise account so they cannot upload .json files.
0
182
A
3 days ago
J
j.calvoNewcomer
asked in eSignature
Dynamic position of signatures in template
Hello, We work with a document, some minutes of sorts, that can be of varying
lengths, but the 2 signature pages at the end are always the same. is there some
way to bind the signatures to these 2 last pages in a template? Currently with
the Template we have built me need to manually move the signature fields to the
appropriate pages each time.
0
142
A
3 days ago
J
JoshJNewcomer
asked in eSignature
Print Driver and Envelope Types
We started using Custom Envelope Types in our organization and today I found out
that when using the print driver, the option is not available, but is if I
create an envelope using the web app. Is there a setting for the print driver to
enable Envelope Types? Thank you in advance!
0
42
A
3 days ago
U
User1234Newcomer
asked in eSignature
Configuring Signing Reasons
Is there a way to configure the system to have different signing reasons for
internal and external users?
0
142
A
3 days ago
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