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FREQUENTLY ASKED QUESTIONS
For more information or for any questions not listed, please call us toll-free
at 800-400-MDLIVE.
WHAT IS MDLIVE?
MDLIVE offers reliable 24/7 health care by phone or video. Our national network
of board-certified doctors, pediatricians, dermatologists, psychiatrists, and
therapists provides personalized care for hundreds of medical and mental health
needs. MDLIVE is dedicated to helping you get better and stay well. No surprise
costs. No hassle.
Have an appointment from the comfort, privacy, and convenience of home or
wherever you are, whenever you need care – nights, after hours, weekends, and
holidays. MDLIVE offers urgent care, primary care, mental health appointments
with licensed therapists and board-certified psychiatrists, as well as
dermatology services, and more. All MDLIVE doctors are board-certified and
state-licensed, with an average of 15 years of experience, and are available by
phone or video. Specially trained in telehealth, our network of providers is
committed to helping you with reliable, trusted care without the hassle of long
wait times to see a doctor or driving to an in-office appointment. You’ll
receive reliable, trusted care from the safety of home without having to wait
with strangers in a waiting room. MDLIVE has two National Committee for Quality
Assurance certifications and is accredited by the American Telemedicine
Association. Best of all, nine out of 10 people would recommend MDLIVE to their
friends and family in need of a doctor’s appointment.
Create account
IS MDLIVE APPROPRIATE FOR EVERY CONDITION?
No. Urgent Care, Primary Care, Mental Health, and Dermatology are designed to
handle non-emergency medical and mental health conditions.
Urgent Care can often substitute for a doctor’s office, urgent care clinic, or
emergency room visit for common conditions like the flu or pink eye.
Primary Care provides care for non-urgent medical concerns and ongoing
conditions such as type 2 diabetes, asthma, and high blood pressure. Primary
Care is for adults 18 years and older.
Mental Health provides care for hundreds of non-emergency concerns like anxiety,
life changes, divorce, and depression. However, if you are experiencing an
emergency or crisis situation, need ADHD stimulant medication, or any condition
that hinders normal day-to-day activities, we suggest visiting an urgent care
center or emergency department.
Dermatology provides care for non-emergency hair, skin, and nail conditions.
While most issues can be successfully treated through MDLIVE, your dermatologist
may determine that an in-office diagnostic or procedure is needed for a more
accurate diagnosis or to best address the condition.
You should not use MDLIVE if you are experiencing a medical or mental health
emergency. In the case of a life-threatening medical or mental health emergency,
dial 911 immediately.
WHAT ARE THE MOST COMMON CONDITIONS YOU CARE FOR?
Urgent Care is a reliable and affordable alternative to urgent care clinics for
more than 80 common, non-emergency conditions like flu, sinus infections, pink
eye, ear pain, and UTIs (Females, 18+).
Primary Care can help with wellness screenings and ongoing conditions such as
type 2 diabetes, asthma, and high blood pressure.
MDLIVE therapists and psychiatrists can help with anxiety, stress, depression,
and other mental health conditions resulting from relationships, home, work, or
other life events.
Dermatology provides care for nagging skin, hair, and nail issues such as acne,
alopecia, eczema, fungal infections, and suspicious spots or moles.
Click here to see the full list of conditions we care for.
CAN I CHOOSE MY DOCTOR OR THERAPIST?
If you are seeking medical care for illness or injuries, you can choose to see
the first available doctor or make an appointment for a specific date and time
with a provider you select using the doctor profile information available on
MDLIVE. MDLIVE board-certified doctors have an average of 15 years of
experience.
Schedule Primary Care visits with a board-certified doctor for preventive
wellness screenings and routine care. You can see the same MDLIVE doctor for
each appointment so your doctor can get to know you and your health and wellness
needs.
All Mental Health appointments, including talk therapy, are scheduled in advance
with a therapist or psychiatrist you select. You can choose the same provider
for every appointment or switch at any time.
HOW DO I CREATE AN MDLIVE ACCOUNT?
You can easily create your account with one of the following methods:
* Online at www.mdlive.com
* Call our toll free number: 1-888-632-2738
* Download our mobile app, available on iTunes and Google Play
Note: You will receive an email confirmation after you create an account for
every member added to the account, including dependents. All members (including
children) must have their own account, although you can still access children’s
accounts by logging in with your username and password.
HOW DO I SIGN UP FOR MDLIVE OR ACTIVATE MY MDLIVE ACCOUNT?
You can easily sign up or activate your account by using one of the following
methods:
1. Go online and visit: mdlive.com
2. Call our toll free number: 1-888-632-2738
3. Download our Mobile App, available on the iTunes store and Google Play.
** You will receive an email confirmation upon completion of registration for
every member added to the account. All members on the account must have their
own account, including children.
WHEN CAN I START USING MDLIVE?
You can start using MDLIVE immediately after you create your free account. If
you are required to pay for your appointment, you will only be asked for your
credit card information when you get care from a doctor or therapist. Be sure to
fill out your medical history profile to better prepare your MDLIVE doctor or
therapist for your appointment.
WHEN IS MDLIVE AVAILABLE?
Urgent Care doctors are available 24/7/365, including weekends and holidays, to
provide on-demand care for illnesses and injuries. Appointments scheduled with
specific providers, including talk therapy and primary care appointments, are
subject to the provider’s availability. To provide convenient options that fit
your schedule, evening and weekend appointment times are typically available for
all services.
WHERE IS MDLIVE AVAILABLE?
MDLIVE is available anywhere in the United States* and Puerto Rico. With our
national network of board-certified doctors, you can ensure that each doctor
available to you is fully licensed to practice medicine in your state.
*Availability of phone visits varies in accordance with state regulations
HOW MUCH DOES IT COST TO USE MDLIVE?
Creating an account is free. If you have MDLIVE services from your health plan
or employer, your appointments could cost as little as $0, depending on your
benefits. If you are required to pay, you will only be charged after you
schedule an appointment and your appointment time and payment information are
confirmed. You can cancel your appointment and receive a full refund, provided
you cancel at least 24 hours before your appointment time. MDLIVE accepts most
major credit and debit cards.
CAN MDLIVE BE ACCESSED ON MOBILE DEVICES?
Yes, MDLIVE can be accessed on most mobile devices with an Internet connection.
Our MDLIVE Mobile App is available for download in the iTunes Store and the
Google Play Store.
CAN MDLIVE DOCTORS PRESCRIBE MEDICATION?
Yes, if your MDLIVE doctor believes medication is warranted, he or she can write
a prescription and send it directly to the pharmacy of your choice. MDLIVE does
not guarantee a prescription will be written; that is at the discretion of your
doctor. Please be aware that we do not prescribe controlled substances (e.g.
narcotic medications, anxiolytics, stimulants), nor do we prescribe certain
other medications (see Full list here).
IS MDLIVE SAFE AND PRIVATE?
Yes. Confidentiality is a respected part of the MDLIVE Code of Ethics. We take
your privacy very seriously. Laws, including the HIPAA Privacy Rule, are also in
place to protect your privacy and personal health information. MDLIVE can share
your information with your PCP in accordance with applicable state and federal
laws.
WHAT SYSTEM REQUIREMENTS DO I NEED FOR MDLIVE VIDEO APPOINTMENTS?
To have a video appointment, you need:
* Windows®7, Vista, or XP
* A Mac running OSX 10.6 (Snow Leopard) or superior.
* Highspeed internet connection
* A webcam with at least 1.3 megapixels
* Microphone (most webcams already have microphone built in)
After you create an account, you will be able to use a simple online simulation
to test your configuration and check if you are ready for a video appointment.
CAN DEAF AND HARD-OF-HEARING PATIENTS USE MDLIVE?
Yes. Deaf and hard-of-hearing patients can communicate with a doctor using our
secure, HIPAA-compliant live chat feature on our website. Patients can
communicate with their doctor in an environment that works much like texting. To
activate this feature, select “hearing-impaired” and any other categories that
apply to you from the Accommodations menu, and complete the online registration
process. The feature is automatically available each time you log in by clicking
the icon located at the bottom right-hand side of the screen. At present, live
chat is only available on the MDLIVE website and not on the MDLIVE app.
I HAVE A QUESTION THAT ISN’T LISTED HERE. CAN YOU HELP ME?
Don’t see your question? Don’t worry. Just call us at 1-888-632-2738. We have
highly trained health service specialists standing by to take your call,
24/7/365.
ANTIBIOTICS: EVERYTHING YOU WANTED TO KNOW BUT WERE AFRAID TO ASK
SUMMARY
Like all medications, antibiotics have both benefits and risks. Used for the
right reason they are lifesavers, but if used incorrectly, they can cause a
variety of problems from allergic reactions to side effects. Additionally,
inappropriate use of antibiotics can lead to “antibiotic resistance”, which
means the antibiotics might not work for you when you really need it! Read more
below to become an expert on this subject:
* When to use antibiotics: Your MDLIVE provider has many years of education and
experience they use to help decide if your problem requires an antibiotic. If
they think you have a BACTERIAL infection, then they will likely prescribe an
antibiotic, but if they think you have a VIRAL infection, they will avoid
giving you an antibiotic since it will not help and may actually cause some
harm. In an otherwise healthy individual, most upper respiratory infections
(e.g. sinusitis, ear infections) start as a VIRAL illness, and only
occasionally develop into BACTERIAL infections after 1-2 weeks.
* Can MDLIVE help with VIRAL Infections? Absolutely! When you present with
symptoms for under a week, your physician will assess your full story and may
treat you with decongestants and various anti-inflammatories, but will avoid
giving you an antibiotic in this viral phase since it does not help and may
cause problems. However, if you have more severe symptoms, then your
physician will use their best judgment in deciding if you have developed an
early bacterial infection and thus antibiotics would help.
* Overuse of antibiotics may make them less effective in the future.
“Antibiotic resistance” means that antibiotics are becoming less effective
overall in the United States as we have overused them for many years.
Additionally, no new types of antibiotics has been developed within the last
10 years, so we have to be careful with what we have! In other words, not
using an antibiotic today may mean that you (and others) may respond better
to antibiotics when you really need them in the future.
* Antibiotics can sometimes do more harm than good. Antibiotic side effects may
include gastrointestinal upset, diarrhea, vaginal yeast infections, and
decreased effectiveness of oral birth control. Even worse, you may develop an
allergic reaction that can range from a mild rash to severe life-threatening
breathing difficulties and anaphylactic shock. Finally, an increasingly
common risk is developing a severe form of diarrhea (called C. Dificile)
which occurs when the “good bacteria” in your gut is killed off by an
antibiotic, allowing this “bad bacteria” to grow.
* A doctor often spends more time with patients when they do NOT need an
antibiotic. The decision about whether to use an antibiotic is not taken
lightly. When your physician decides to NOT use an antibiotic, that often
means they have taken more time to consider the best option for you. Your
physician has considered the risks and benefits of treatment and asked the
appropriate questions to arrive at the best course of action. Further, there
is increasing evidence in the medical community that it is a good idea to
take a “wait and see” attitude towards antibiotic usage due to increasing
resistance and side effects, especially in children. Conditions such as ear
infections, sore throat, sinus infection, and cough can often be managed with
a variety of other medications instead.
CUSTOMER SERVICE
(800) 400-MDLIVE (6354)
SALES
(888) 700-8312
PROVIDER RECRUITMENT
(888) 450-1572
MDLIVE HEADQUARTERS
3350 SW 148TH AVE,
SUITE 300
MIRAMAR, FL 33027.
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