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How to spot growing pains in your program. Get 3 signs and explore the risks of
not investing in Customer Education…

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MAKE EVERY CUSTOMER A PRODUCT EXPERT


HOW TO SPOT GROWING PAINS IN DIRECTAXIS'S CE PROGRAM

Hi Leanne,

 

The need to scale Customer Education (CE) is often overlooked — until it’s
impossible to ignore. 

 1. Your help desk is drowning in support tickets.
 2. Your customer success managers (CSMs) are burned out.
 3. Your users are frustrated and complaining.

When this happens, you often see a rise in customer churn (and customer support
costs). Hiring more CSMs would help — but may not be in the budget. Plus, it can
prove costly as DirectAxis grows. 

 

There is a way to put these challenges behind you—by leveraging a learning
management system to train your customers at scale. See exactly how you can make
this move quickly in this 5-minute read.

See what's at stake

Your partner,

Ali Biggs,

VP of Marketing

Tie customer training to business impact, like product adoption, lower support
costs, and retention. Take a product tour »

Skilljar, 113 Cherry Street, Suite 29434, Seattle, WA 98104

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