Submitted URL: https://support.civteam.com/
Effective URL: https://support.civteam.com/support/home
Submission: On July 18 via automatic, source certstream-suspicious — Scanned from DE

Summary

This website contacted 7 IPs in 2 countries across 5 domains to perform 19 HTTP transactions. The main IP is 44.198.79.88, located in Ashburn, United States and belongs to AMAZON-AES, US. The main domain is support.civteam.com.
TLS certificate: Issued by R3 on July 18th 2023. Valid for: 3 months.
This is the only time support.civteam.com was scanned on urlscan.io!

urlscan.io Verdict: No classification

Domain & IP information

IP Address AS Autonomous System
1 11 44.198.79.88 14618 (AMAZON-AES)
1 2a00:1450:400... 15169 (GOOGLE)
2 2a00:1450:400... 15169 (GOOGLE)
1 18.239.94.24 16509 (AMAZON-02)
2 18.66.112.75 16509 (AMAZON-02)
1 18.239.94.48 16509 (AMAZON-02)
2 52.86.122.19 14618 (AMAZON-AES)
19 7
Apex Domain
Subdomains
Transfer
11 civteam.com
support.civteam.com
1 MB
3 heapanalytics.com
cdn.heapanalytics.com — Cisco Umbrella Rank: 3041
heapanalytics.com — Cisco Umbrella Rank: 2562
36 KB
3 freshdev.io
static.freshdev.io — Cisco Umbrella Rank: 34600
cdn.freshdev.io — Cisco Umbrella Rank: 46578
25 KB
2 gstatic.com
fonts.gstatic.com
30 KB
1 googleapis.com
fonts.googleapis.com — Cisco Umbrella Rank: 88
1 KB
19 5
Domain Requested by
11 support.civteam.com 1 redirects support.civteam.com
2 heapanalytics.com
2 cdn.freshdev.io static.freshdev.io
cdn.freshdev.io
2 fonts.gstatic.com fonts.googleapis.com
1 cdn.heapanalytics.com cdn.freshdev.io
1 static.freshdev.io support.civteam.com
1 fonts.googleapis.com support.civteam.com
19 7

This site contains links to these domains. Also see Links.

Domain
www.freshworks.com
Subject Issuer Validity Valid
support.civteam.com
R3
2023-07-18 -
2023-10-16
3 months crt.sh
upload.video.google.com
GTS CA 1C3
2023-06-19 -
2023-09-11
3 months crt.sh
*.gstatic.com
GTS CA 1C3
2023-06-19 -
2023-09-11
3 months crt.sh
*.freshdev.io
Amazon RSA 2048 M01
2023-03-01 -
2023-10-12
7 months crt.sh
cdn.heapanalytics.com
Amazon RSA 2048 M01
2023-06-29 -
2024-07-27
a year crt.sh
heapanalytics.com
Amazon RSA 2048 M02
2022-12-09 -
2024-01-07
a year crt.sh

This page contains 2 frames:

Primary Page: https://support.civteam.com/support/home
Frame ID: FFC8D7E9E59E343B58A2E9AD300D4683
Requests: 15 HTTP requests in this frame

Frame: https://cdn.freshdev.io/assets/heap_receiver.html
Frame ID: 50314211305D45DC6C0CB0A56A9FF3F6
Requests: 4 HTTP requests in this frame

Screenshot

Page Title

Support : CIV Team Support

Page URL History Show full URLs

  1. https://support.civteam.com/ HTTP 302
    https://support.civteam.com/support/home Page URL

Detected technologies

Overall confidence: 100%
Detected patterns
  • <[^>]+class=\"[^\"]+\ssvelte-[\w]*\"

Overall confidence: 100%
Detected patterns
  • <link[^>]* href=[^>]+fonts\.(?:googleapis|google)\.com

Overall confidence: 100%
Detected patterns
  • heap-\d+\.js

Page Statistics

19
Requests

100 %
HTTPS

29 %
IPv6

5
Domains

7
Subdomains

7
IPs

2
Countries

1424 kB
Transfer

2527 kB
Size

3
Cookies

Page URL History

This captures the URL locations of the websites, including HTTP redirects and client-side redirects via JavaScript or Meta fields.

  1. https://support.civteam.com/ HTTP 302
    https://support.civteam.com/support/home Page URL

Redirected requests

There were HTTP redirect chains for the following requests:

19 HTTP transactions

Resource
Path
Size
x-fer
Type
MIME-Type
Primary Request home
support.civteam.com/support/
Redirect Chain
  • https://support.civteam.com/
  • https://support.civteam.com/support/home
11 KB
5 KB
Document
General
Full URL
https://support.civteam.com/support/home
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
44.198.79.88 Ashburn, United States, ASN14618 (AMAZON-AES, US),
Reverse DNS
ec2-44-198-79-88.compute-1.amazonaws.com
Software
fwe /
Resource Hash
9a948a4b4058e3642a7410a1749cc36d8eee8afe902f7d95f25c54020638bce1
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains
X-Content-Type-Options nosniff
X-Xss-Protection 1; mode=block

Request headers

Upgrade-Insecure-Requests
1
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/114.0.5735.198 Safari/537.36
accept-language
de-DE,de;q=0.9

Response headers

cache-control
max-age=0, private, must-revalidate
content-encoding
gzip
content-type
text/html; charset=utf-8
date
Tue, 18 Jul 2023 11:54:54 GMT
etag
W/"9da40f62632e58b38ae269f2cd3dbb30"
nel
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report-to
{ "group": "nel-endpoint-freshdesk", "max_age": 2592000, "include_subdomains": true, "endpoints": [{"url": "https://edge-admin.us-east-1.freshedge.net/nelreports/freshdesk"}]}
server
fwe
status
200 OK
strict-transport-security
max-age=31536000; includeSubDomains
x-content-type-options
nosniff
x-envoy-upstream-service-time
55
x-fw-ratelimiting-managed
true
x-ratelimit-limit
300
x-ratelimit-remaining
299 199
x-ratelimit-reset
180723115554
x-ratelimit-total
200
x-ratelimit-used-currentrequest
1
x-request-id
ed4cd654-2f58-4fdc-9772-f96206066396
x-trace-id
00-2b74d059abcbd94e988952df688eb28e-82d6b30a0ee10283-00
x-xss-protection
1; mode=block

Redirect headers

cache-control
no-cache, no-store, max-age=0, must-revalidate
content-security-policy
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content-type
text/html; charset=utf-8
date
Tue, 18 Jul 2023 11:54:54 GMT
expires
Fri, 01 Jan 1990 00:00:00 GMT
location
https://support.civteam.com/support/home
nel
{ "report_to": "nel-endpoint-freshdesk", "max_age": 2592000, "include_subdomains": true}
pragma
no-cache
report-to
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server
fwe
status
302 Found
strict-transport-security
max-age=31536000; includeSubDomains
x-content-type-options
nosniff
x-envoy-upstream-service-time
42
x-frame-options
SAMEORIGIN
x-fw-ratelimiting-managed
false
x-request-id
42f5caf4-28c5-4628-8527-bed9c2579554
x-trace-id
00-50bb055cb6ae62cbf7f56bd65c5a9436-69c46e0891f7c4a0-00
x-xss-protection
1; mode=block
theme.css
support.civteam.com/assets/cdn/portal/styles/
1 MB
117 KB
Stylesheet
General
Full URL
https://support.civteam.com/assets/cdn/portal/styles/theme.css
Requested by
Host: support.civteam.com
URL: https://support.civteam.com/support/home
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
44.198.79.88 Ashburn, United States, ASN14618 (AMAZON-AES, US),
Reverse DNS
ec2-44-198-79-88.compute-1.amazonaws.com
Software
fwe /
Resource Hash
1b7375156869a731c76c59c0c70f1f7a95a3a8d895940cd3200c75f14c74e314
Security Headers
Name Value
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Request headers

accept-language
de-DE,de;q=0.9
Referer
https://support.civteam.com/support/home
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/114.0.5735.198 Safari/537.36

Response headers

date
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content-security-policy
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Tue, 18 Jul 2023 11:54:55 GMT
content-security-policy
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x-content-type-options
nosniff
nel
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status
200 OK
x-envoy-upstream-service-time
31
content-length
1861
x-xss-protection
1; mode=block
x-request-id
eb23d11b-2d8c-4059-aec3-cfd57b95fb76
x-trace-id
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server
fwe
etag
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vary
Accept-Encoding
report-to
{ "group": "nel-endpoint-freshdesk", "max_age": 2592000, "include_subdomains": true, "endpoints": [{"url": "https://edge-admin.us-east-1.freshedge.net/nelreports/freshdesk"}]}
content-type
image/png
x-fw-ratelimiting-managed
false
cache-control
public, must-revalidate
fresh_parent.js
static.freshdev.io/fdk/2.0/assets/
73 KB
19 KB
Script
General
Full URL
https://static.freshdev.io/fdk/2.0/assets/fresh_parent.js
Requested by
Host: support.civteam.com
URL: https://support.civteam.com/assets/cdn/portal/scripts/marketplace.js
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
18.239.94.24 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS
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Software
AmazonS3 /
Resource Hash
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Request headers

accept-language
de-DE,de;q=0.9
Referer
https://support.civteam.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/114.0.5735.198 Safari/537.36

Response headers

x-amz-version-id
h7nP9NTbP1JL8JjLlUGEtTaIvgqdKB9M
content-encoding
gzip
via
1.1 304aca8444d8c10610191c5e033b348e.cloudfront.net (CloudFront)
date
Tue, 18 Jul 2023 10:12:23 GMT
x-amz-cf-pop
AMS1-P3
age
6153
x-amz-server-side-encryption
AES256
x-cache
Hit from cloudfront
x-amz-replication-status
COMPLETED
last-modified
Thu, 06 Jul 2023 04:12:14 GMT
server
AmazonS3
etag
W/"a9c41bb3ce1036b235a0fddd158f022d"
vary
Accept-Encoding
content-type
application/javascript
cache-control
max-age=7200,public
x-amz-cf-id
NnFj--DqQPO6K__zXHUAMZttQhZQnBco8l-ZAYZjz24uQYv2G3RS3Q==
marketplace-heap.js
cdn.freshdev.io/assets/
12 KB
5 KB
Script
General
Full URL
https://cdn.freshdev.io/assets/marketplace-heap.js
Requested by
Host: static.freshdev.io
URL: https://static.freshdev.io/fdk/2.0/assets/fresh_parent.js
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
18.66.112.75 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS
server-18-66-112-75.fra56.r.cloudfront.net
Software
AmazonS3 /
Resource Hash
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Request headers

accept-language
de-DE,de;q=0.9
Referer
https://support.civteam.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/114.0.5735.198 Safari/537.36

Response headers

date
Tue, 18 Jul 2023 09:15:40 GMT
content-encoding
gzip
via
1.1 fb49d852ca52c03c834ce98098b51516.cloudfront.net (CloudFront)
last-modified
Wed, 05 Jul 2023 07:28:29 GMT
server
AmazonS3
x-amz-cf-pop
FRA56-P5
age
24367
x-amz-server-side-encryption
AES256
etag
W/"e86c73700197fd973af0443475083fdd"
vary
Accept-Encoding, Origin
x-cache
Hit from cloudfront
content-type
application/javascript
cache-control
max-age=86400,public
x-amz-cf-id
wHQJapBt4ITg4xGwfm8nEUMwjErKvV3fpOET_OmgJKLLAMeQz3f8rA==
heap_receiver.html
cdn.freshdev.io/assets/ Frame 5031
2 KB
1 KB
Document
General
Full URL
https://cdn.freshdev.io/assets/heap_receiver.html
Requested by
Host: cdn.freshdev.io
URL: https://cdn.freshdev.io/assets/marketplace-heap.js
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
18.66.112.75 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS
server-18-66-112-75.fra56.r.cloudfront.net
Software
AmazonS3 /
Resource Hash
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Request headers

Referer
https://support.civteam.com/
Upgrade-Insecure-Requests
1
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/114.0.5735.198 Safari/537.36
accept-language
de-DE,de;q=0.9

Response headers

age
30078
cache-control
max-age=86400,public
content-encoding
gzip
content-type
text/html
date
Tue, 18 Jul 2023 03:33:38 GMT
etag
W/"8077760d5f7c5f7d57cc14c0b03b52d4"
last-modified
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server
AmazonS3
vary
Accept-Encoding Origin
via
1.1 fb49d852ca52c03c834ce98098b51516.cloudfront.net (CloudFront)
x-amz-cf-id
NSs4CaQPkpQs_fS8a0h_i5UOlE-DE1UTRkLMNGBqnpup39kOQqDrbg==
x-amz-cf-pop
FRA56-P5
x-amz-server-side-encryption
AES256
x-cache
Hit from cloudfront
heap-1649052351.js
cdn.heapanalytics.com/js/ Frame 5031
111 KB
36 KB
Script
General
Full URL
https://cdn.heapanalytics.com/js/heap-1649052351.js
Requested by
Host: cdn.freshdev.io
URL: https://cdn.freshdev.io/assets/heap_receiver.html
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
18.239.94.48 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS
server-18-239-94-48.ams1.r.cloudfront.net
Software
nginx / Express
Resource Hash
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Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://cdn.freshdev.io/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/114.0.5735.198 Safari/537.36

Response headers

date
Tue, 18 Jul 2023 11:53:51 GMT
content-encoding
br
via
1.1 47168233f5be3757636a095d7386d7d8.cloudfront.net (CloudFront)
strict-transport-security
max-age=31536000; includeSubDomains
server
nginx
x-amz-cf-pop
AMS1-P3
age
64
x-powered-by
Express
etag
W/"1bbf4-dPyJlA9zuW8FdmCFjMpMIUhMAuo"
vary
Accept-Encoding
x-cache
Hit from cloudfront
content-type
application/javascript; charset=utf-8
cache-control
public, max-age=120
alt-svc
h3=":443"; ma=86400
x-amz-cf-id
vOkX9k-5jxH0e92LYNEPeyt7mCRdlQHNCPO0myFnnOlPilQQVoU88w==
logo.png
support.civteam.com/assets/misc/
2 KB
5 KB
Image
General
Full URL
https://support.civteam.com/assets/misc/logo.png
Requested by
Host: support.civteam.com
URL: https://support.civteam.com/assets/cdn/portal/scripts/bottom.js
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
44.198.79.88 Ashburn, United States, ASN14618 (AMAZON-AES, US),
Reverse DNS
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Software
fwe /
Resource Hash
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Security Headers
Name Value
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X-Content-Type-Options nosniff
X-Xss-Protection 1; mode=block

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://support.civteam.com/support/home
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/114.0.5735.198 Safari/537.36

Response headers

date
Tue, 18 Jul 2023 11:54:55 GMT
content-security-policy
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x-content-type-options
nosniff
nel
{ "report_to": "nel-endpoint-freshdesk", "max_age": 2592000, "include_subdomains": true}
status
200 OK
x-envoy-upstream-service-time
28
content-length
1861
x-xss-protection
1; mode=block
x-request-id
b36246f3-94b2-4e97-997f-1e8121ef041e
x-trace-id
00-81b48c9beb63f74d54b29855c3dadd35-9605c5a635b8a185-00
server
fwe
etag
"edf150748bba61af2b9a1403eb66b143f31a98433ddb6d834660c75b11e95537"
vary
Accept-Encoding
report-to
{ "group": "nel-endpoint-freshdesk", "max_age": 2592000, "include_subdomains": true, "endpoints": [{"url": "https://edge-admin.us-east-1.freshedge.net/nelreports/freshdesk"}]}
content-type
image/png
x-fw-ratelimiting-managed
false
cache-control
public, must-revalidate
add_user_properties_v3
heapanalytics.com/api/ Frame 5031
37 B
260 B
Image
General
Full URL
https://heapanalytics.com/api/add_user_properties_v3?a=1649052351&u=8502381088553214&v=5656604671066410&s=6514158373752664&b=web&tv=4.0&_product=freshdesk&_page=portal_home&_accountDomain=https%3A%2F%2Fsupport.civteam.com&st=1689681295904
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
52.86.122.19 Ashburn, United States, ASN14618 (AMAZON-AES, US),
Reverse DNS
ec2-52-86-122-19.compute-1.amazonaws.com
Software
nginx /
Resource Hash
bb229a48bee31f5d54ca12dc9bd960c63a671f0d4be86a054c1d324a44499d96
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://cdn.freshdev.io/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/114.0.5735.198 Safari/537.36

Response headers

pragma
no-cache
date
Tue, 18 Jul 2023 11:54:56 GMT
strict-transport-security
max-age=31536000; includeSubDomains
server
nginx
etag
W/"25-4iFqfptz9csCeTUceM5hwzR1zqc"
content-type
image/gif
cache-control
private, no-cache, no-cache=Set-Cookie, proxy-revalidate
content-length
37
h
heapanalytics.com/ Frame 5031
37 B
261 B
Image
General
Full URL
https://heapanalytics.com/h?a=1649052351&u=8502381088553214&v=5656604671066410&s=6514158373752664&b=web&tv=4.0&z=0&h=%2Fassets%2Fheap_receiver.html&d=cdn.freshdev.io&t=Marketplace%20Heap&r=https%3A%2F%2Fsupport.civteam.com%2F&ts=1689681295900&st=1689681295906
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
52.86.122.19 Ashburn, United States, ASN14618 (AMAZON-AES, US),
Reverse DNS
ec2-52-86-122-19.compute-1.amazonaws.com
Software
nginx /
Resource Hash
bb229a48bee31f5d54ca12dc9bd960c63a671f0d4be86a054c1d324a44499d96
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://cdn.freshdev.io/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/114.0.5735.198 Safari/537.36

Response headers

pragma
no-cache
date
Tue, 18 Jul 2023 11:54:56 GMT
strict-transport-security
max-age=31536000; includeSubDomains
server
nginx
etag
W/"25-4iFqfptz9csCeTUceM5hwzR1zqc"
content-type
image/gif
cache-control
private, no-cache, no-cache=Set-Cookie, proxy-revalidate
content-length
37

Verdicts & Comments Add Verdict or Comment

20 JavaScript Global Variables

These are the non-standard "global" variables defined on the window object. These can be helpful in identifying possible client-side frameworks and code.

object| 0 boolean| credentialless object| onbeforetoggle object| onscrollend object| webpackJsonp object| regeneratorRuntime object| I18n object| EventManager object| store function| jQuery object| jQBrowser number| uidEvent object| lazySizes object| dateFns object| fdeskPortal function| LiveStamp string| csrfToken object| marketplaceInstance function| MarketplaceManager function| MarketplaceHeap

3 Cookies

Domain/Path Name / Value
support.civteam.com/ Name: _x_w
Value: 44_2
.freshdev.io/ Name: _hp2_id.1649052351
Value: %7B%22userId%22%3A%228502381088553214%22%2C%22pageviewId%22%3A%225656604671066410%22%2C%22sessionId%22%3A%226514158373752664%22%2C%22identity%22%3Anull%2C%22trackerVersion%22%3A%224.0%22%7D
.freshdev.io/ Name: _hp2_ses_props.1649052351
Value: %7B%22r%22%3A%22https%3A%2F%2Fsupport.civteam.com%2F%22%2C%22ts%22%3A1689681295900%2C%22d%22%3A%22cdn.freshdev.io%22%2C%22h%22%3A%22%2Fassets%2Fheap_receiver.html%22%7D

Security Headers

This page lists any security headers set by the main page. If you want to understand what these mean and how to use them, head on over to this page

Header Value
Strict-Transport-Security max-age=31536000; includeSubDomains
X-Content-Type-Options nosniff
X-Xss-Protection 1; mode=block

Indicators

This is a term in the security industry to describe indicators such as IPs, Domains, Hashes, etc. This does not imply that any of these indicate malicious activity.

cdn.freshdev.io
cdn.heapanalytics.com
fonts.googleapis.com
fonts.gstatic.com
heapanalytics.com
static.freshdev.io
support.civteam.com
18.239.94.24
18.239.94.48
18.66.112.75
2a00:1450:4001:80f::2003
2a00:1450:4001:831::200a
44.198.79.88
52.86.122.19
1b7375156869a731c76c59c0c70f1f7a95a3a8d895940cd3200c75f14c74e314
4dc0797c934d9f476ee4b878eb0cac22926c6801101387913fe942c29d510a6a
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