languageio.com
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Submitted URL: http://safelinks.protection.outlook.com/?url=https%3A%2F%2Ft.sidekickopen22.com%2FCtc%2FZR%2B23284%2Fctt1Q04%2FJk85m-BkW5BWr2F6lZ3ptVmYX...
Effective URL: https://languageio.com/ebooks/ebook-2023-trends-in-multilingual-customer-support/?utm_term=none&utm_campaign=automated_...
Submission: On June 13 via api from US — Scanned from FR
Effective URL: https://languageio.com/ebooks/ebook-2023-trends-in-multilingual-customer-support/?utm_term=none&utm_campaign=automated_...
Submission: On June 13 via api from US — Scanned from FR
Form analysis
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Text Content
Powered by Cookiebot * Consent * Details * [#IABV2SETTINGS#] * About THIS WEBSITE USES COOKIES We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services. Consent Selection Necessary Preferences Statistics Marketing Show details Necessary 23 Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies. Cookiebot 2 Learn more about this provider CookieConsent [x2]Stores the user's cookie consent state for the current domain Expiry: 1 yearType: HTTP Google 6 Learn more about this provider test_cookieUsed to check if the user's browser supports cookies. Expiry: 1 dayType: HTTP _GRECAPTCHAThis cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. Expiry: 179 daysType: HTTP rc::aThis cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. Expiry: PersistentType: HTML rc::bThis cookie is used to distinguish between humans and bots. Expiry: SessionType: HTML rc::cThis cookie is used to distinguish between humans and bots. Expiry: SessionType: HTML rc::d-15#This cookie is used to distinguish between humans and bots. Expiry: PersistentType: HTML LinkedIn 1 Learn more about this provider li_gcStores the user's cookie consent state for the current domain Expiry: 179 daysType: HTTP New Relic 1 Learn more about this provider JSESSIONIDPreserves users states across page requests. Expiry: SessionType: HTTP g2crowd.com hubspot.com zoominfo.com 3 __cf_bm [x3]This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. Expiry: 1 dayType: HTTP languageio.com 9 #.#-#-#-#-#.ackUsed to contain user’s survey and quiz answers in Local Storage. Expiry: PersistentType: HTML #.#-#-#-#-#.inProgressUsed to contain user’s survey and quiz answers in Local Storage. Expiry: PersistentType: HTML #.#-#-#-#-#.queueUsed to contain user’s survey and quiz answers in Local Storage. Expiry: PersistentType: HTML #.#-#-#-#-#.reclaimEndUsed to contain user’s survey and quiz answers in Local Storage. Expiry: PersistentType: HTML #.#-#-#-#-#.reclaimStartUsed to contain user’s survey and quiz answers in Local Storage. Expiry: PersistentType: HTML _wpfuuidRegisters a unique ID for the visitor in order for the website to recognize the visitor upon re-entry. Expiry: 399 daysType: HTTP debugThis cookie is used to detect errors on the website - this information is sent to the website's support staff in order to optimize the visitor's experience on the website. Expiry: PersistentType: HTML nlsgd#Pending Expiry: SessionType: HTTP wordpress_test_cookieUsed to check if the user's browser supports cookies. Expiry: SessionType: HTTP zoominfo.com 1 _cfuvidThis cookie is a part of the services provided by Cloudflare - Including load-balancing, deliverance of website content and serving DNS connection for website operators. Expiry: SessionType: HTTP Preferences 3 Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in. Cookiebot 2 Learn more about this provider CookieConsentBulkSetting-# [x2]Enables cookie consent across multiple websites Expiry: PersistentType: HTML languageio.com 1 messagesUtkStores a unique ID string for each chat-box session. This allows the website-support to see previous issues and reconnect with the previous supporter. Expiry: 179 daysType: HTTP Statistics 39 Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously. LinkedIn 1 Learn more about this provider AnalyticsSyncHistoryUsed in connection with data-synchronization with third-party analysis service. Expiry: 29 daysType: HTTP Microsoft 1 Learn more about this provider CLIDCollects data on the user’s navigation and behavior on the website. This is used to compile statistical reports and heatmaps for the website owner. Expiry: 1 yearType: HTTP Twitter Inc. 1 Learn more about this provider personalization_idThis cookie is set by Twitter - The cookie allows the visitor to share content from the website onto their Twitter profile. Expiry: 399 daysType: HTTP YouTube 1 Learn more about this provider yt-player-headers-readableUsed to determine the optimal video quality based on the visitor's device and network settings. Expiry: PersistentType: HTML languageio.com 35 __hsscIdentifies if the cookie data needs to be updated in the visitor's browser. Expiry: 1 dayType: HTTP __hssrcUsed to recognise the visitor's browser upon reentry on the website. Expiry: SessionType: HTTP __hstcSets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes. Expiry: 179 daysType: HTTP _clckCollects data on the user’s navigation and behavior on the website. This is used to compile statistical reports and heatmaps for the website owner. Expiry: 1 yearType: HTTP _clskRegisters statistical data on users' behaviour on the website. Used for internal analytics by the website operator. Expiry: 1 dayType: HTTP _cltkRegisters statistical data on users' behaviour on the website. Used for internal analytics by the website operator. Expiry: SessionType: HTML _gaRegisters a unique ID that is used to generate statistical data on how the visitor uses the website. Expiry: 399 daysType: HTTP _ga_#Used by Google Analytics to collect data on the number of times a user has visited the website as well as dates for the first and most recent visit. Expiry: 399 daysType: HTTP _gatUsed by Google Analytics to throttle request rate Expiry: 1 dayType: HTTP _gidRegisters a unique ID that is used to generate statistical data on how the visitor uses the website. Expiry: 1 dayType: HTTP _hjAbsoluteSessionInProgressThis cookie is used to count how many times a website has been visited by different visitors - this is done by assigning the visitor an ID, so the visitor does not get registered twice. Expiry: 1 dayType: HTTP _hjFirstSeenThis cookie is used to determine if the visitor has visited the website before, or if it is a new visitor on the website. Expiry: 1 dayType: HTTP _hjIncludedInSessionSample_#Collects statistics on the visitor's visits to the website, such as the number of visits, average time spent on the website and what pages have been read. Expiry: 1 dayType: HTTP _hjRecordingLastActivitySets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes. Expiry: SessionType: HTML _hjSession_#Collects statistics on the visitor's visits to the website, such as the number of visits, average time spent on the website and what pages have been read. Expiry: 1 dayType: HTTP _hjSessionUser_#Collects statistics on the visitor's visits to the website, such as the number of visits, average time spent on the website and what pages have been read. Expiry: 1 yearType: HTTP _omappvpThis cookie is used to determine if the visitor has visited the website before, or if it is a new visitor on the website. Expiry: 399 daysType: HTTP _omappvsThis cookie is used to determine if the visitor has visited the website before, or if it is a new visitor on the website. Expiry: 1 dayType: HTTP _vis_opt_sUsed by Visual Website Optimizer to determine if the visitor is participating in a design experiment. Expiry: 99 daysType: HTTP _vis_opt_test_cookieUsed to check if the user's browser supports cookies. Expiry: SessionType: HTTP _vwo_dsCollects data on the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded with the purpose of generating reports for optimising the website content. Expiry: 3 monthsType: HTTP _vwo_snCollects statistics on the visitor's visits to the website, such as the number of visits, average time spent on the website and what pages have been read. Expiry: 1 dayType: HTTP _vwo_uuidUsed by Visual Website Optimizer to ensure that the same user interface variant is displayed for each visit, if the user is participating in a design experiment. Expiry: 399 daysType: HTTP _vwo_uuid_v2This cookie is set to make split-tests on the website, which optimizes the website's relevance towards the visitor – the cookie can also be set to improve the visitor's experience on a website. Expiry: 1 yearType: HTTP ajs_anonymous_idThis cookie is used to identify a specific visitor - this information is used to identify the number of specific visitors on a website. Expiry: 1 yearType: HTTP ajs_anonymous_idThis cookie is used to count how many times a website has been visited by different visitors - this is done by assigning the visitor an ID, so the visitor does not get registered twice. Expiry: PersistentType: HTML hjActiveViewportIdsThis cookie contains an ID string on the current session. This contains non-personal information on what subpages the visitor enters – this information is used to optimize the visitor's experience. Expiry: PersistentType: HTML hjViewportIdSets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes. Expiry: SessionType: HTML hubspotutkSets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes. Expiry: 179 daysType: HTTP ln_orRegisters statistical data on users' behaviour on the website. Used for internal analytics by the website operator. Expiry: 1 dayType: HTTP omVisitsThis cookie is used to identify the frequency of visits and how long the visitor is on the website. The cookie is also used to determine how many and which subpages the visitor visits on a website – this information can be used by the website to optimize the domain and its subpages. Expiry: PersistentType: HTML omVisitsFirstThis cookie is used to count how many times a website has been visited by different visitors - this is done by assigning the visitor an ID, so the visitor does not get registered twice. Expiry: PersistentType: HTML vwoSnThis cookie is set to make split-tests on the website, which optimizes the website's relevance towards the visitor – the cookie can also be set to improve the visitor's experience on a website. Expiry: PersistentType: HTML ziwsSessionCollects statistics on the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been read. Expiry: SessionType: HTML ziwsSessionIdCollects statistics on the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been read. Expiry: SessionType: HTML Marketing 60 Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers. G2Crowd 1 Learn more about this provider _session_idStores visitors' navigation by registering landing pages - This allows the website to present relevant products and/or measure their advertisement efficiency on other websites. Expiry: 13 daysType: HTTP Google 2 Learn more about this provider IDEUsed by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user. Expiry: 1 yearType: HTTP rc::fPending Expiry: PersistentType: HTML LinkedIn 5 Learn more about this provider bcookieUsed by the social networking service, LinkedIn, for tracking the use of embedded services. Expiry: 1 yearType: HTTP bscookieUsed by the social networking service, LinkedIn, for tracking the use of embedded services. Expiry: 1 yearType: HTTP li_sugrCollects data on user behaviour and interaction in order to optimize the website and make advertisement on the website more relevant. Expiry: 3 monthsType: HTTP lidcUsed by the social networking service, LinkedIn, for tracking the use of embedded services. Expiry: 1 dayType: HTTP UserMatchHistoryEnsures visitor browsing-security by preventing cross-site request forgery. This cookie is essential for the security of the website and visitor. Expiry: 29 daysType: HTTP MediMath 2 Learn more about this provider mt_miscCollects data on the user's visits to the website, such as what pages have been loaded. The registered data is used for targeted ads. Expiry: 29 daysType: HTTP uuidCollects data on the user's visits to the website, such as what pages have been loaded. The registered data is used for targeted ads. Expiry: 1 yearType: HTTP Microsoft 7 Learn more about this provider MR [x2]Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. Expiry: 6 daysType: HTTP MUID [x2]Used widely by Microsoft as a unique user ID. The cookie enables user tracking by synchronising the ID across many Microsoft domains. Expiry: 1 yearType: HTTP SRM_BTracks the user’s interaction with the website’s search-bar-function. This data can be used to present the user with relevant products or services. Expiry: 1 yearType: HTTP ANONCHKRegisters data on visitors from multiple visits and on multiple websites. This information is used to measure the efficiency of advertisement on websites. Expiry: 1 dayType: HTTP SMRegisters a unique ID that identifies the user's device during return visits across websites that use the same ad network. The ID is used to allow targeted ads. Expiry: SessionType: HTTP Sizmek 3 Learn more about this provider OT_1073747108Pending Expiry: SessionType: HTTP OT2Collects visitor data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads. Expiry: 29 daysType: HTTP u2Collects data related to the user's navigation visits to webpages in order to assess the efficacy of ads that are displayed on the website. Expiry: 29 daysType: HTTP Twitter Inc. 3 Learn more about this provider i/adsct [x2]The cookie is used by Twitter.com in order to determine the number of visitors accessing the website through Twitter advertisement content. Expiry: SessionType: Pixel muc_adsCollects data on user behaviour and interaction in order to optimize the website and make advertisement on the website more relevant. Expiry: 399 daysType: HTTP YouTube 12 Learn more about this provider VISITOR_INFO1_LIVETries to estimate the users' bandwidth on pages with integrated YouTube videos. Expiry: 179 daysType: HTTP YSCRegisters a unique ID to keep statistics of what videos from YouTube the user has seen. Expiry: SessionType: HTTP yt.innertube::nextIdRegisters a unique ID to keep statistics of what videos from YouTube the user has seen. Expiry: PersistentType: HTML yt.innertube::requestsRegisters a unique ID to keep statistics of what videos from YouTube the user has seen. Expiry: PersistentType: HTML ytidb::LAST_RESULT_ENTRY_KEYStores the user's video player preferences using embedded YouTube video Expiry: PersistentType: HTML yt-remote-cast-availableStores the user's video player preferences using embedded YouTube video Expiry: SessionType: HTML yt-remote-cast-installedStores the user's video player preferences using embedded YouTube video Expiry: SessionType: HTML yt-remote-connected-devicesStores the user's video player preferences using embedded YouTube video Expiry: PersistentType: HTML yt-remote-device-idStores the user's video player preferences using embedded YouTube video Expiry: PersistentType: HTML yt-remote-fast-check-periodStores the user's video player preferences using embedded YouTube video Expiry: SessionType: HTML yt-remote-session-appStores the user's video player preferences using embedded YouTube video Expiry: SessionType: HTML yt-remote-session-nameStores the user's video player preferences using embedded YouTube video Expiry: SessionType: HTML languageio.com 20 __tld__Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. Expiry: SessionType: HTTP _gcl_auUsed by Google AdSense for experimenting with advertisement efficiency across websites using their services. Expiry: 3 monthsType: HTTP _hjRecordingEnabledThis cookie is used to identify the visitor and optimize ad-relevance by collecting visitor data from multiple websites – this exchange of visitor data is normally provided by a third-party data-center or ad-exchange. Expiry: SessionType: HTML _uetsidUsed to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. Expiry: PersistentType: HTML _uetsidCollects data on visitor behaviour from multiple websites, in order to present more relevant advertisement - This also allows the website to limit the number of times that they are shown the same advertisement. Expiry: 1 dayType: HTTP _uetsid_expContains the expiry-date for the cookie with corresponding name. Expiry: PersistentType: HTML _uetvidUsed to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. Expiry: PersistentType: HTML _uetvidUsed to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. Expiry: 1 yearType: HTTP _uetvid_expContains the expiry-date for the cookie with corresponding name. Expiry: PersistentType: HTML ajs%3AcookiesCollects data on visitors. This information is used to assign visitors into segments, making website advertisement more efficient. Expiry: 1 yearType: HTTP ajs%3AtestCollects data on visitors. This information is used to assign visitors into segments, making website advertisement more efficient. Expiry: 1 yearType: HTTP ajs_group_idThis cookie is used to assign specific visitors into segments, this segmentation is based on visitor behavior on the website - the segmentation can be used to target larger groups. Expiry: 1 yearType: HTTP ajs_group_idCollects data on visitors. This information is used to assign visitors into segments, making website advertisement more efficient. Expiry: PersistentType: HTML ajs_group_propertiesCollects data on visitors. This information is used to assign visitors into segments, making website advertisement more efficient. Expiry: PersistentType: HTML ajs_user_idThis cookie is used to collect data on the visitor's behavior on the website - this information can be used to assign the visitor to a visitor segment, based on common preferences. Expiry: 1 yearType: HTTP ajs_user_idCollects data on visitors' preferences and behaviour on the website - This information is used make content and advertisement more relevant to the specific visitor. Expiry: PersistentType: HTML ajs_user_traitsCollects data on visitors. This information is used to assign visitors into segments, making website advertisement more efficient. Expiry: PersistentType: HTML hubspotutkKeeps track of a visitor's identity. This cookie is passed to the marketing platform HubSpot on form submission and used when de-duplicating contacts. Expiry: PersistentType: HTML sa-user-idUsed to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. Expiry: PersistentType: HTML sa-user-id-v2Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. Expiry: PersistentType: HTML languageio.com tags.srv.stackadapt.com 4 sa-user-id [x2]Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. Expiry: 1 yearType: HTTP sa-user-id-v2 [x2]Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. Expiry: 1 yearType: HTTP tribl.io 1 ti_Used in context with Account-Based-Marketing (ABM). The cookie registers data such as IP-addresses, time spent on the website and page requests for the visit. This is used for retargeting of multiple users rooting from the same IP-addresses. ABM usually facilitates B2B marketing purposes. Expiry: 399 daysType: HTTP Unclassified 10 Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies. languageio.com 3 _zitokPending Expiry: 399 daysType: HTTP sucuri_cloudproxy_uuid_#Pending Expiry: 1 dayType: HTTP unifiedScriptVerifiedPending Expiry: SessionType: HTML tribl.io 7 _tr_va1:3oQO1Qzq3LHPMxjDYYMP:jdWv:dW1l:zG4ZPending Expiry: 6 monthsType: HTTP _tr_va1:3oQO1Qzq3LHPMxjDYYMP:kKWR:dW1l:qA5lPending Expiry: 6 monthsType: HTTP _tr_va1:3oQO1Qzq3LHPMxjDYYMP:n9W2:dW1l:Plw2Pending Expiry: 6 monthsType: HTTP _tr_va1:3oQO1Qzq3LHPMxjDYYMP:Pp62:dW1l:6LgEPending Expiry: 6 monthsType: HTTP _tr_va1:3oQO1Qzq3LHPMxjDYYMP:QvMk:PBD9:XJP2Pending Expiry: 6 monthsType: HTTP _tr_va1:3oQO1Qzq3LHPMxjDYYMP:RJ3J:PBD9:eB5ZPending Expiry: 6 monthsType: HTTP _tr_va1:3oQO1Qzq3LHPMxjDYYMP:xM4Z:PBD9:keDjPending Expiry: 6 monthsType: HTTP Cross-domain consent2 Your consent applies to the following domains: List of domains your consent applies to: www.languageio.info languageio.com Cookie declaration last updated on 11/06/2023 by Cookiebot [#IABV2_TITLE#] [#IABV2_BODY_INTRO#] [#IABV2_BODY_LEGITIMATE_INTEREST_INTRO#] [#IABV2_BODY_PREFERENCE_INTRO#] [#IABV2_LABEL_PURPOSES#] [#IABV2_BODY_PURPOSES_INTRO#] [#IABV2_BODY_PURPOSES#] [#IABV2_LABEL_FEATURES#] [#IABV2_BODY_FEATURES_INTRO#] [#IABV2_BODY_FEATURES#] [#IABV2_LABEL_PARTNERS#] [#IABV2_BODY_PARTNERS_INTRO#] [#IABV2_BODY_PARTNERS#] Cookies are small text files that can be used by websites to make a user's experience more efficient. The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages. You can at any time change or withdraw your consent from the Cookie Declaration on our website. Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy. Please state your consent ID and date when you contact us regarding your consent. Do not sell or share my personal information Deny Allow selection Customize Allow all Powered by Cookiebot by Usercentrics * Skip to primary navigation * Skip to main content * Skip to footer * Sign In * Product Support * Free Trial * Request a Demo * search Language I/O Multilingual Customer Support Menu * Solutions Submenu * Live Chat Translation * Email & Ticket Translation * FAQ & Knowledge Base Translation * Chatbot Translation * Integrations Submenu * Salesforce * Zendesk * Oracle * ServiceNow * Microsoft Teams * API * Browser Plugin * Use Cases Submenu * Global Expansion * CSAT Optimization * Hiring & Outsourcing * Industries Submenu * Software & Technology * Entertainment & Media * Retail * Financial Services * Travel & Hospitality * Gaming * Technology Submenu * Our core technology Our proprietary machine translation optimizer takes the best machine translation engines on the market and layers our own technology on top of them ensuring excellent translation quality. * Technology Language I/O's real-time translation technology is built to deliver fast, personalized, and accurate translations. 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Contact us here! * Resources * Contact Mollie Wiener January 5, 2023 2023 TRENDS IN MULTILINGUAL CUSTOMER SUPPORT Today’s global enterprises recognize that providing multilingual customer support is a must. But in the midst of economic uncertainty and evolving customer expectations, the prospect of delivering high quality support in each customer’s native language can appear challenging. If you feel the same, we’re here to help. Download this eBook to learn the latest trends in multilingual support so that you can focus your efforts on the channels and experiences that matter most to customers. * LinkedIn * Facebook * Twitter * Mail DOWNLOAD THE EBOOK TO LEARN: * Four trends to stay on top of in 2023, and one bonus trend to plan for in the years to come. * How to balance the evolution of customer expectations with the reality of today’s economic uncertainty. * Methods to implement multilingual customer support at your organization. Read the eBook WANT TO READ MORE ABOUT MULTILINGUAL SUPPORT? CHECK OUT OUR OTHER RESOURCES: Blog Chat u0026 chatbots MULTILINGUAL CHATBOTS AND THE FUTURE OF CONVERSATIONAL AI Blog Translation CONSIDERATIONS OF USING GOOGLE TRANSLATE TO TRANSLATE LIVE CHATS WITH CUSTOMERS Blog Security HOW AI EMPOWERS EXCELLENT MULTILINGUAL CUSTOMER SUPPORT Ready to take your team from mono- to multilingual in 24 hours? Get a Demo Filed Under: Uncategorized FOOTER Subscribe to our newsletter INTEGRATIONS * Zendesk * Oracle * Salesforce * ServiceNow * API * Browser Plugin SUPPORT * Contact * Product Support * Sign in COMPANY * About * News * Careers © 2023 Language IO, Inc. * Sitemap * Terms and Conditions TRIAL API ACCESS × REQUEST A DEMO × SUBMIT A REFERRAL × WATCH A RECORDED VIDEO DEMO Upon form submission you will be taken directly to our on-demand recorded demo experience. × START YOUR FREE TRIAL × SUBMIT A REFERRAL × CONTACT US ×