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ENJOY 32RED RESPONSIBLY - OUR COMMITMENT TO YOU!

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 1. Home
 2. Safer Gambling

We believe that we have a responsibility to you, our customers, to ensure that
you enjoy your experience at 32Red. Sometimes we find customers who have
problems controlling their gambling, and we try to help them as much as we can.
32Red is also committed to managing other aspects of safer gambling by
monitoring:


UNDERAGE PLAY

It is illegal in the UK for anyone under 18 to open an account and play at
32Red. We undertake appropriate age verification checks to ensure that all of
our players are of legal age in the UK. On occasions these checks are unable to
verify the age of the player and in such cases we would need to ask for further
information to confirm that you are of legal age. Accounts may be suspended and
funds withheld until satisfactory proof of age is provided and verified.

The legal age for gambling does vary according to country of residence; you are
solely responsible for checking the laws regarding the use of internet gaming in
the jurisdiction in which you are located to ensure that your registration with
32Red is legal.

We do ask that if young people have access to a computer with Internet access,
that you take care to keep your 32Red account number and password confidential
and that you do not leave children unattended around your computer while you are
using our facilities.

To confirm your age, you can provide your verification documents via our secure
upload page.

Verify Your Age

Alternatively, you can provide us with suitable documents to prove your date of
birth by email.

 * Full Driving Licence - Via email
 * Passport – Via email
 * ID Card – Attachments only

For further information please visit our Help Centre


FILTERING SYSTEMS



If you share your computer with friends or family who are under the legal age to
participate in our games please click here to register with our preferred
filtering partner.


KEEPING CONTROL

Whilst the majority of people do gamble within their means, for some it can
spiral out of control. In order to help you keep control we would like you to
remember the following:

 * Gambling should be entertaining and not be seen as a genuine way of making
   money
 * Avoid chasing losses
 * Only gamble what you can afford to lose
 * Keep track of the time and amount of money you spend gambling
 * If you need help, use the our deposit limit option to control the amount you
   can spend
 * If you need to have a break from gambling then you can use our ‘Taking a
   break’ option
 * If you need to talk to someone about problem gambling then contact GamCare
   Website


SESSION REMINDERS

Should you wish to set a session reminder that alerts you when you have been
playing for the set period, please log in


DEPOSIT LIMITS

We are able to limit the amount of money that you are able to deposit into your
account on either a daily, weekly or monthly basis. These amounts may be revised
downwards at any time but any increase will only be implemented after 24 hours
following receipt of your request. Please log in


ONLINE ACTIVITY STATEMENT

Should you wish to view your online activity for up to the previous thirty days,
please click log in


ACCOUNT EXCLUSION

If you are looking to take a break from gambling, our ‘Take a Break’ facility
allows you to suspend your account and exclude your account from receiving
marketing communications.

Take a Break cannot be reversed and your account will not be accessible until
the specified period has expired, please bear this in mind when selecting your
Take a Break period.

We have different options available to suit your personal requirements. You can
choose from different lengths of time to block your account. The options are 24
hours, 48 hours, 1, 2, 3, 4 or 6 weeks. Please log in for instructions on how to
complete this process.

We also provide our customers with a Self Exclusion facility.

Should you wish to suspend your account(s) under the Take a Break option call us
on:

0808 180 3232

Please call +44 (0)203 589 4560 if you are outside the UK.

If you prefer, email responsiblegaming@32red.com with your request. We will need
to know your username and the length of Take a Break required.

We recommend, if you decide to return to playing at 32Red, that you set deposit
limits on your account. You can do this instantly online using our safer
gambling settings.


TAKE TIME TO THINK

At 32Red, we are proud to support www.taketimetothink.co.uk.


ADVICE AND SUPPORT

If you are worried about your gambling or if you are affected by someone else's
gambling, you can contact:

GamCare operate the National Gambling Helpline and offer confidential
information, advice and support for anyone harmed by gambling in Great Britain.
The Helpline is open 24 hours every day on Freephone 0808 8020 133 or via Live
Chat. Advisers will listen to you, they won’t judge and your conversation is
confidential. To speak to someone, visit the GamCare Website or call their
confidential helpline on 0808 8020 133.

Alternatively, if you would like to chat to Gamcare staff or other people who
are concerned with their gambling difficulties, you can now take part in the
Gamcare Forum

GamCare offers a moderated online forum and daily online group chatrooms to
enable those affected by gambling harms to connect with others in similar
situations, share their experience and support one another. Links:
www.gamcare.org.uk/gamcare-forum and www.gamcare.org.uk/group-chatroom.

If you are unsure whether or not you may have developed a gambling problem
Gamcare.org.uk have a simple test on their website to help you assess if your
gambling is causing a problem:
Launch Gamcare

 * BeGambleAware provides information, advice and directs people to support to
   help keep people safe from gambling harms. begambleaware.org.
 * Gordon Moody Association online at www.gamblingtherapy.org. See
   https://www.gordonmoody.org.uk/ or call 01384 241292 for details of the help
   and treatment they provide.
 * Gamblers Anonymous at www.gamblersanonymous.org.uk
 * Gam-Anon at www.gamanon.org.uk or on 08700 50 88 80. Gam-Anon deals
   specifically with friends or family of people who have issues with their
   gambling.
 * The Samaritans at www.samaritans.org or on 08457 90 90 90 (UK)
 * The National Gambling Treatment Service is a network of organisations working
   together to provide confidential treatment and support for anyone
   experiencing gambling-related harms, free to access across England, Scotland
   and Wales. Visit them at www.begambleaware.org/ngts.

If you are looking for information and advice on dealing with debt, you can
speak to:

 * Citizens Advice at www.citizensadvice.org.uk
 * The National Debt Helpline www.nationaldebtline.org or on 0808 808 4000

For a list of financial services or organisations in the UK that currently offer
gambling block on debit cards see:
www.gamcare.org.uk/block-gambling-transactions

Find out more information on how to limit exposure to gambling advertising
across social media platforms, such as is explained on this page: Limiting
gambling ads online .


PROBLEM GAMBLING

If you are concerned that gambling may have taken over your (or someone else's)
life then the following questions may help you find out. Do you have a problem?
Ask yourself the following...

 * Do you stay away from work or college to gamble?
 * Do you gamble to escape from a boring or unhappy life?
 * When gambling and you run out of money, do you feel lost and in despair, and
   need to gamble again as soon as possible?
 * Do you gamble until your last penny is gone, even the bus fare home or the
   cost of a cup of tea?
 * Have you ever lied to cover up the amount of money or time you have gambled?
 * Have others ever criticised your gambling?
 * Have you lied, stolen or borrowed just to get money to gamble or to pay
   gambling debts?
 * Are you reluctant to spend 'gambling money' on anything else?
 * Have you lost interest in your family, friends or interests?
 * After losing, do you feel you must try and win back your losses as soon as
   possible?
 * Do arguments, frustrations or disappointments make you want to gamble?
 * Do you feel depression, severe or otherwise, because of your gambling?

The more you answer 'yes' to the above questions, the more likely you are to
have a serious gambling problem. To speak to someone about this, visit the
GamCare Website or call their confidential helpline on be 0808 8020 133.


LOOKING FOR VOLUNTEERS

Researchers at Bournemouth University are looking for volunteers to respond to
messages about their online gambling behaviours in an online study. You will be
asked to interact with the researchers using a mobile phone application and to
complete some online surveys about your gambling behaviour. You can obtain up to
£40 in Amazon vouchers for your participation. For more information click the
link below and complete a screening survey to find out if the study is suitable
for you.

Click here to take part.

Alternatively, if you would like to chat to Gamcare staff or other people who
are concerned with their gambling difficulties, you can now take part in the
Gamcare Forum.

If you believe that you have a gambling problem you are urged to seek help and
give consideration to using our Self Exclusion facility.


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32Red Limited is regulated and licensed by i) The Great British Gambling
Commission (Account No: 39430) with respect to customers registered in Great
Britain, (ii) The Irish Revenue Commissioner (licence number 1011431) for
sportsbook customers in Ireland, and for all other products and jurisdictions;
(iii) The Government of Gibraltar (under Licence numbers 019 and 045), and the
Gibraltar Gambling Commissioner under the Gambling Act 2005. 32Red Limited's
registered office address is Sovereign Place, 117 Main Street, Gibraltar.

©2021 32Red. All rights reserved

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