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 * For Homeowners
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 * Solutions
   
   * * * PROGRAMS TO HELP MEET WATER PROVIDERS’ OBJECTIVES
         
         See an overall increase in customer satisfaction while reaching your
         water conservation and financial goals.
     * * NLC Service Line Warranty Program (SLWP)
       * ServLine Leak Protection Program
   
   * * * FIND YOUR SOLUTION
         
         Protect your homeowners while promoting local business growth and
         funding infrastructure upgrades and social programs.
     * * Home Protection Solution
       * Water Leak Solution
       * Lead Line Solution
       * Water Conservation Solution
       * Community Assistance Solution
       * HomeServe Cares Foundation
 * Partnerships
   
   * * * EXPERIENCE THE BENEFITS OF PARTNERSHIP
         
         Value-added partnerships can help strengthen customer relationship by
         improving resident satisfaction and community relations.
     * * Large City Partners
       * Local Partnerships
       * National Association Partnerships
       * State Association Partnerships
 * Resources
   
   * * * WELCOME TO OUR KNOWLEDGE CENTER
         
         View white papers, infographics, case studies, events, videos, blog
         articles, and more on a variety of water industry topics.
     * * Knowledge Center
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       * Water News Network on LinkedIn
 * Contact Us


PARTNERSHIPS THAT MAKE A DIFFERENCE.

HomeServe residential water infrastructure solutions protect homeowners while
promoting local business growth and funding infrastructure upgrades and social
programs.

Serving North America since 2003

Over 1,300 partners

Nearly 5 million customers

Serving North America since 2003

 

Over 1,300 partners

 

Nearly 5 million customers

 

HOME PROTECTION PLAN SOLUTION

View Solution


WATER LEAK SOLUTION

View Solution


WATER CONSERVATION SOLUTION

View Solution


LEAD LINE SOLUTION

View Solution


COMMUNITY ASSISTANCE SOLUTION

View Solution



HOMESERVE EXTENDS RESIDENTIAL ENGAGEMENT BEYOND THE METER WITH
$
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8
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1
6
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7
,
1
2
6
7
0
1
IN HOMEOWNER EMERGENCY REPAIR COSTS COVERED SINCE JANUARY 2024.

Affordable protection for homeowners from unexpected and potentially costly
private service line issues.

Leak protection program that provides financial security for utilities and their
customers.



Since its founding in 2003, HomeServe has been working in partnership with
utilities and municipalities across the country to provide solutions that help
address aging private and public infrastructure.

We are pleased to work with municipalities and utilities of all sizes to bring
the National League of Cities Service Line Warranty Program (NLC SLWP) and the
ServLine Program to their communities. The NLC SLWP, the only program of its
kind endorsed by the National League of Cities, partners with over 900 cities
and utilities and 12 state municipal leagues. ServLine, an affinity partner of
the National Rural Water Association and 31 State Rural Water Associations, is
offered by 215 water utilities.

Essential Utilities CEO Chris Franklin reflects on the benefits of its 20-year
partnership with HomeServe.


WHO WE ARE


WHAT DO WE DO?

HomeServe is a leading provider of solutions to educate and protect homeowners
and provide critical infrastructure improvements. Our NLC Service Line Warranty
Program covers repairs and replacements of private service lines, while the
ServLine Program insures utilities and their customers against the excess
expense resulting from customer water leaks.


NATIONAL SLWP PARTNERSHIPS

We’ve been an NLC partner since 2010, giving peace of mind to city officials and
residents who face the issue of failing infrastructure. Click the video above to
hear from folks who work with communities across the country, or click below to
learn about our NLC partnership.

Read More


SERVLINE PARTNERSHIPS

ServLine is an affinity partner of the National Rural Water Association and 31
State Rural Water Associations. The program is offered by 215 water utilities to
protect customers from an excess water bill due to a leak, while helping the
utility recapture leak-related lost revenue and resources involved in the
administration of the leak adjustment process.

Learn More


QUICK FACTS

A repair job completed every 34 seconds.

Award-winning, U.S.-based 640+ seat contact center serving North America.

 


Local network of over 2,300 rigorously vetted contractor firms.


JOIN OUR PARTNERS



Join HomeServe’s 1,300+ partners and introduce your customers to a suite of
affordable home repair plans with access to our qualified, insured, contractor
network. Value-added partnerships can help strengthen customer relationship by
improving resident satisfaction and community relations. Become a partner today.



Learn About Residential Infrastructure Day


BUT DON’T TAKE OUR WORD FOR IT…

“
The ServLine Program provides great savings of both money and time dealing with
leak adjustments, as well as providing greater benefit to our customers. It’s a
win-win!

”

– Tommy Fannin, CFO, Ocoee Utility District, TN

“
Many of our residents are income restricted and the cost to repair a service
line could be devastating, and the City wanted the residents to have a low cost
option for such repairs. The City’s decision was made through the experience of
other communities with SLWA. All input was positive! As the City Clerk, I
personally have heard from a handful of citizens that participate in the
warranty program and have used the warranty for repairs. All have given positive
feedback from their experience.



”

– Michelle Duff, City Clerk, Thornton, IA

“
Working with ServLine has been a win-win for our customers and the utility. It
has saved both the utility and customers thousands of dollars. The process has
been easy and efficient with claims being handled promptly.



”

– Kenny Baird, General Manager, LaFollette Utilities, TN

“
SLW of America has done exactly what they claim and we have heard nothing but
praise from our citizens for the program. The benefit for our City Sewer
Department is fewer call-outs; because the homeowners’ failing service lines are
finally getting fixed. Local plumbers embraced the program and I have heard
nothing but positive comments from them. I whole-heartedly endorse the NLC-USP
program and feel it will continue to be a valuable approach to proactively
addressing the problem of decaying water and sewer infrastructure.



”

– Kurt Bookout, Public Utilities Director, El Dorado, KS

“
At the end of the day, our job is to provide service to a customer with a vital
need they have every day. ServLine assists the utility to do that.”



”

– Bob Freudenthal, Executive Director, Tennessee Association of Utility
Districts

“
The majority of the homes within our municipality are from the early 1900’s with
the original service lines. The city heard the need of this insurance from
residents. High quality of customer service, reasonable prices, and use of
locally licensed plumbers. (Service Line Warranties of America) SLWA offers a
good product and quality customer service to Berwyn’s residents.

”

– Ruth Volbre, Assistant City Administrator, Berwyn, IL

“
“This program [ServLine] directly impacts our customers by eliminating the
burden of a high water bill due to a leak. Our customers are very appreciative
to us for providing this service.



”

– Jimmy Langley, General Manager, Luttrell, Blaine, Corryton Utility District,
TN

“
Our ServLine experience has been fantastic. It has helped us with all facets of
our work. Customer interaction, customer options, revenue control, etc. I am
very pleased and extremely satisfied with the product.

”

– Liz Ordiales, Mayor, City of Hiawassee, GA

“
This NLC Service Line Warranty Program has been available to Clarksburg’s
residents for nearly two years, and it’s a real winner. Resident satisfaction is
high and it’s a lot easier to tell citizens about this great new service rather
than explain why they are on the hook for costly repairs.

”

– James C. Hunt, Former Councilmember, Clarksburg, WV

“
We would like to thank all of ServLine’s staff members that we have had the
pleasure of dealing with. They are professional, efficient, and pleasant. Thanks
to all of you!



”

– Angel Fair, City Clerk, City of Morganton, GA

“
I can’t say enough about this program! ServLine is what we are all about in the
top of our conversation with our new customers and current customers who ask or
hear us talking about it. It has saved our municipality several thousands of
dollars we would have written off. ServLine has also helped with our ‘resident
longevity.’ Meaning, if the customer has a leak and owed a huge bill that they
couldn’t pay, the customer would get so behind and end up cut off and/or
vacating the residence and end up on our collections list. ServLine has been a
lifesaver for us and our customers and has brought tears of joy and relief. This
is the best program out there!

”

– Jennie Cagle, Waterworks Department Manager, City of Niota, TN

“
ServLine has already been a blessing even during the very first month being on
board!

”

– Sherry Walker, Office Manager, Date County Water Authority, GA

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