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Text Content

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Home  /  Help Center  /  Delivery Options


OUR DELIVERY OPTIONS

January 4, 2022

NOTICE:


We are experiencing delivery delays due to increased demand with our shipping
carriers. Please refer to your order status for the most up-to-date information.

Delivery FAQs

Click here to look up delivery options in your area.


Addresses in the contiguous U.S.:

Next Business-Day Delivery

FREE for qualifying orders $45 or more
Minimum fee of $9.95 for non qualifying orders

2 Business-Day Delivery

FREE for qualifying orders $45 or more
Minimum fee of $7.95 for non-qualifying orders

Standard 3-5 Business-Day Delivery

FREE for qualifying orders $35 or more
Minimum fee of $5.95 for non-qualifying orders

Click here to look up delivery options in your area.

Addresses Puerto Rico:

Free Delivery

FREE for qualifying orders of $60 or more
Minimum fee of $9.95 for non-qualifying orders

Additional information

Addresses in Alaska and Hawaii:

Free Delivery

FREE for qualifying orders of $60 or more within select zip codes only. Minimum
fee of $14.95 for non-qualifying orders

Customers in Alaska located outside our local delivery area will need to call
one of these telephone numbers between 9 AM and 4 PM local time M-F and request
to speak to the delivery department to determine the delivery fees applicable to
your orders

Anchorage, Mat Su Valley and Southcentral Alaska call 907.277.7470
Fairbanks and Interior Alaska call 907.456.6662
Juneau and Southeast Alaska call 907.523.2900

Addresses in the U.S. Virgin Islands:

Free Delivery

FREE for qualifying orders of $200 or more
Minimum fee of $19.95 for non-qualifying orders




Additional information

Delivery dates apply to orders placed online or via phone by 3:00 p.m. local
time or by 1:00 p.m. if the order is placed via fax, in most locations, when
credit approval and product availability are confirmed by 3:00 p.m.

Business Select Customers receive FREE delivery with no minimum purchase
required on qualifying orders. Learn more about the program.

Office Depot® OfficeMax® Rewards VIP members receive FREE 2 business-day
delivery and FREE standard 3-5 business-day delivery with no minimum purchase
required on qualifying orders. Learn more about the program.

 
 * The following restrictions apply:
   * Most furniture and oversized items are excluded (See below for details).
   * Special Orders and custom printing orders are excluded. Delivery fees, if
     any, will be noted at checkout (See below for details). Special Orders are
     not available in Alaska, Hawaii and Puerto Rico.
   * Bulk items, cases of bottled water and other beverages are excluded
 * Additional information
   * Delivery fees are based on order size, weight, shipping method and delivery
     address.
   * Additional charges may apply for orders outside our local delivery areas,
     including areas outside of the continental United States.
   * Delivery fees, if any, will be noted at checkout, with the exception of
     certain locations outside the continental United States and outside our
     local delivery areas.
   * Delivery fees are non-refundable if the order or part of the order is
     returned unless the product is damaged or defective.
   * Delivery fees are subject to change without notice.
   * Based on inventory location, items may arrive in more than one shipment and
     will be shown as separate charges on your credit card statement

 


DELIVERY FAQS

• When will my order arrive?
• Can I get Same-Day Delivery?
• Can I pick up my order at a store?
• How are most furniture and oversized items delivered?
• How are Special Orders and Manufacturer Direct delivered?
• Do you assemble furniture items?
• What is the Delivery Fee May Apply Icon?
• Will you ship to an address other than my billing address?
• Why weren't all my items shipped from the same location?
• How do I make an APO/FPO Orders?

 

When will my order arrive (See furniture, special order and oversized order
details below)?



 * Standard delivery is estimated to arrive in 3-5 business-days.
 * 2-day delivery will arrive within 2 business days.
 * Next-day delivery will arrive on the next business day.
 * Click here for details and restrictions on Same-Day delivery.
 * Delivery dates noted at check-out apply to orders placed online or via phone
   by 3:00 p.m. local time, or by 1:00 p.m. if the order is placed via fax, in
   most locations, when credit approval and product availability are confirmed
   by 5:00 p.m.
 * Deliveries are made between 8:00 a.m. and 5:00 p.m., Monday through Friday.
   Delivery times are subject to holiday delivery schedules, inclement weather
   and acts of nature.
 * Some items may not be available for next business-day delivery. When
   applicable, we will note the item with an icon to inform you of the extended
   delivery time frames. This icon is displayed under the product description on
   the item page. The estimated delivery date will be provided at checkout.
 * Delivery times outside of the continental United States may vary based upon
   the delivery address. Details regarding delivery for these orders will be
   provided when you place your order.
 * If any delivery is prevented or delayed by any act or condition beyond our
   reasonable control, Office Depot will promptly notify you, and will make
   reasonable efforts to ensure delivery is made as soon thereafter as possible.

 

Can I get Same-Day Delivery?

 * Same-Day delivery is available in select markets. Click here for details.

 

Can I pick up my order at a store?

 * For your convenience, we provide in store pickup in all store locations on
   many items. Click here for details.
 * Simply place your order via 800-GO-DEPOT or on www.officedepot.com and
   mention that you would like to pick up your order at a store location near
   you.
 * Please note that not all items are available for In Store Pick Up. Click
   here for more information about In Store Pick up.
 * If any delivery is prevented or delayed by any act or condition beyond our
   reasonable control, Office Depot shall give prompt notice to buyer of such
   condition and shall make all reasonable efforts to ensure delivery is made as
   soon thereafter as possible.

 

How are most furniture and oversized items delivered? (Excluding Special Orders.
See below for Special Order details.)

 * Delivery Service on orders of furniture and oversized items is based on the
   product dimensions, weight and delivery zip code of the order.
 * Most items are delivered to your door.
 * For some orders, we provide Enhanced Delivery Service, which includes
   delivery by a 1 or 2-person team, placement in your office or residence and
   removal of packaging (upon request).
 * Enhanced Delivery Service is not available in all areas, and you will be
   notified at checkout if your order qualifies for Enhanced Delivery Service.
 * Most orders should be received within 7 business days of placing the order,
   but some orders may qualify for next business-day delivery. The anticipated
   delivery date will be noted on your order confirmation.
 * If your order does not qualify for next business-day delivery, you will
   receive a call one (1) business day prior to the delivery date on your order
   confirmation advising you of your delivery window. At that time, you can
   request a new delivery date to fit your schedule, including Saturday.
 * Due to location and shipping distances, delivery fees may vary and will be
   noted at checkout.
 * Delivery fees are subject to change without notice.

 

How are Special Orders and Manufacturer Direct delivered?

 * Certain Office Depot items will be shipped directly from carefully selected
   vendors and manufacturers.
 * These special order and Manufacturer Direct items are shipped via standard
   delivery and are delivered to a ground floor location in the manufacturer's
   shipping carton.
 * Your delivery date and delivery fee will be calculated at checkout.
 * Premium delivery is available for Manufacturer Direct furniture items for an
   additional fee. It provides shipping directly from the manufacturer and
   includes full assembly and installation within 10 business days of placing
   the order (for local delivery areas) and within 21 business days (for remote
   locations). Contact our Furniture Help-Line at 877-543-0944 for details.
 * Premium Delivery Service is also available for security and fire safe files
   for an additional fee and must be arranged at 800-GO-DEPOT at the time of
   purchase. This service includes delivery, unpacking, setup and removal of
   debris. (Deliveries requiring multiple flights of stairs may require
   additional charges and should be noted when placing the order.
 * The details of these deliveries are determined by the policies and practices
   of the associated vendors and manufacturers.

 

Do you assemble furniture items?

 * We offer assembly services for an additional fee upon request.
 * This service can be arranged for all items requiring assembly by calling our
   assembly partners at 1-800-978-2669.
 * This service is usually performed within 2-3 business days after the
   merchandise is delivered.

 

What is the “Delivery Fee May Apply” Icon?

 * Based on product dimensions, weight and the delivery services in your zip
   code, additional delivery fees may apply. This charge is per order,
   regardless of how many products are ordered. Actual delivery prices will be
   provided at checkout. Delivery time frames vary, based on your zip code, and
   will be calculated at checkout. This is valid for in-stock furniture and
   oversized technology.

 

Will you ship to an address other than my billing address?

 * We're happy to ship your order to an address that is different than the
   billing address on file with your credit card provider. In order to avoid
   delays, we do ask that you call the credit card provider and add the
   alternate address to your account. Taking this step prior to placing your
   order helps us to ship your order quickly with minimal delays.

 

Why weren't all my items shipped from the same location?

 * Due to the location of our inventory, multiple item orders may be shipped
   from different warehouses with different order numbers. We will not charge
   you extra for split shipments. The invoice you receive with your order will
   tell you which items have been shipped separately, and you can use Order
   Tracking to see if the rest of your order is on its way.
 * If your shipment(s) arrives and you still have questions about items missing
   from your order, please contact us and one of our Customer Service
   Representatives will be happy to assist you

 

How do I make an APO/FPO Order?

 * Due to certain restrictions, government orders or orders being shipped to an
   APO/FPO address should not be keyed on Office Depot's web site. Entering
   these orders online may result in delivery being delayed. Please email your
   order to APO-FPOOrders@officedepot.com and we will be happy to assist you

We reserve the right to modify or cancel the terms and conditions of these
policies at any time without prior notice. Any modification will be effective
immediately upon posting of the modified terms and conditions on
officedepot.com.

View our return service

Click Here

Ready to start shopping?

Click Here

Back to customer service

Click Here


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